All staff fantastic. Could not do enough for us. Ten out of ten.Kenneth M(Son of Resident/Service User)
All staff fantastic. Could not do enough for us. Ten out of ten.Kenneth M(Son of Resident/Service User)
Quayside Care Home, situated in the peaceful residential community of Yoker, supports older people to lead their best lives with personalised nursing and nursing dementia care.
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, summer house and a wellbeing programme which helps residents to maintain their hobbies, try out new...
Quayside Care Home, situated in the peaceful residential community of Yoker, supports older people to lead their best lives with personalised nursing and nursing dementia care.
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, summer house and a wellbeing programme which helps residents to maintain their hobbies, try out new things and engage with the local community.
The catering team at Quayside understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.
The dedicated and professional care team at Quayside likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting each person to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Quayside, the team encourages residents to take an active role in the Yoker community.
From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Quayside.
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Quayside Care Home has a Review Score of 8.6 (8.553) out of 10, based on 11 reviews in the last 2 years.
Over all time Quayside Care Home has 105 reviews.
Every single carer/nurse.......were extremely professional in all their care.
Every single carer/nurse.......were extremely professional in all their care.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
My mother was in for 10 nights respite at Quayside Care Home. She was well looked after and was quite happy once she settled as this was her first time away from her own home. All the staff were very pleasant and nothing is a bother to them.
My mother was in for 10 nights respite at Quayside Care Home. She was well looked after and was quite happy once she settled as this was her first time away from her own home. All the staff were very pleasant and nothing is a bother to them.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
I would recommend this care home, staff are excellent.
I would recommend this care home, staff are excellent.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
I am well looked after. The staff make you feel welcome and take care of me. I have a lot of friends here.
I am well looked after. The staff make you feel welcome and take care of me. I have a lot of friends here.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team
I feel there could be more staff, as much as the staff do their best, I feel they are overworked and would like to give the residents more time and attention but can't.
I feel there could be more staff, as much as the staff do their best, I feel they are overworked and would like to give the residents more time and attention but can't.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We, as Bupa, are currently working on our staffing levels. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
I am very pleased with the service here. My mother has been here for the last six months and has settled in very well. All the staff are very helpful and keep up to date with everything related to my mother.
I am very pleased with the service here. My mother has been here for the last six months and has settled in very well. All the staff are very helpful and keep up to date with everything related to my mother.
Thank you for your review. Glad to hear that your mum has settled in well and that you know what is happening all the time with regards to your mums care. The Bupa Customer Care Team.
So glad our dad is in this lovely home, amongst great helpful staff and residents. This makes myself and my siblings feel relieved and happy he is in a fantastic environment.
So glad our dad is in this lovely home, amongst great helpful staff and residents. This makes myself and my siblings feel relieved and happy he is in a fantastic environment.
Thank you for your review. Great to hear that your dad has settled and made new friends, and that you can have peace of mind knowing that he is looked after. The Bupa Customer Care Team.
The care home is A1 and the staff here are very efficient. Also, the food is very palatable.
The care home is A1 and the staff here are very efficient. Also, the food is very palatable.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
I have enjoyed my holiday. The staff are very good to me. I am looking forward to going home but I will come back with my family.
I have enjoyed my holiday. The staff are very good to me. I am looking forward to going home but I will come back with my family.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
The care here is good.
The care here is good.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
As I visit my mum on a regular basis I see both during the afternoon and at night. My mum is very well looked after by all the staff who have great patience with everyone. My mum's bedroom is always spotless and so is her personal care. There is a good variety of meals on offer and my mum has...
As I visit my mum on a regular basis I see both during the afternoon and at night. My mum is very well looked after by all the staff who have great patience with everyone. My mum's bedroom is always spotless and so is her personal care. There is a good variety of meals on offer and my mum has put on some weight since being here. I would recommend this home to anyone.
Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are happy with Quayside Care Home, their staff, and that you would recommend this home to others. The Bupa Customer Care Team.
Can I...
Can I make a special mention to the unit manager of Waverley House who has given us great support all week and has made it that bit easier at this sad time.
Thank you so much for your lovely review. I am so pleased that Quayside provided both you, and your Mum with the care and support you needed. I will pass on your kind comments to the home's manager. The Bupa Customer Care Team.
My brother seems to have settled in here very well and all the family are very pleased.
My brother seems to have settled in here very well and all the family are very pleased.
Thank you for your feedback, we really appreciate it. I am pleased that your Brother has settled in well at Quayside, and that you would recommend this home to others. The Bupa Customer Care Team.
I would just like to say that I am very impressed with the level of care that I've witnessed for my elderly grandmother, who is at end of life with dementia and a resident at your care home. I try to visit as often as I can and during these times I've found the staff to be extremely helpful (even...
I would just like to say that I am very impressed with the level of care that I've witnessed for my elderly grandmother, who is at end of life with dementia and a resident at your care home. I try to visit as often as I can and during these times I've found the staff to be extremely helpful (even when it is evident they are busy). The nurses regularly check on my gran during my visitations and I've even been offered cups of tea! I once mentioned in passing to a nurse that even though her appetite isn't what it used to be, she still has a sweet tooth and loves jelly and ice cream. To my surprise, the next time I visited, the nurse had obviously passed on what I'd said because my gran was given jelly and ice cream. It's the little things like this that reassure me that my gran is in safe hands. The attention to detail really does make a difference and doesn't go unnoticed.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
In the short time I have been associated with the care home I have found it to be of high standard, in food, care, hygiene and caring. The staff have always been very helpful, willing to listen and always ready to help with any concerns. The gardens surrounding the complex are well maintained and a...
In the short time I have been associated with the care home I have found it to be of high standard, in food, care, hygiene and caring. The staff have always been very helpful, willing to listen and always ready to help with any concerns. The gardens surrounding the complex are well maintained and a pleasure to sit in. Overall very satisfied with the care given to my Mum.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Very happy to have my mother in this care home. If I have any questions or problems I can speak to someone immediately and it is dealt with, I am kept informed of any change of my mother's health. The staff are very happy and interested in my mother's welfare. Home is spotless and free from any...
Very happy to have my mother in this care home. If I have any questions or problems I can speak to someone immediately and it is dealt with, I am kept informed of any change of my mother's health. The staff are very happy and interested in my mother's welfare. Home is spotless and free from any odours.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Happy with the level of care/interaction/medical care mum and dad are receiving.
Happy with the level of care/interaction/medical care mum and dad are receiving.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Overall I find services very good though at times under staffed so there could be more carers sometimes. The staff take very good care of my mother and I know although she can't express so that she likes and trusts them which to me is the most important thing. I am very happy with her care and any...
Overall I find services very good though at times under staffed so there could be more carers sometimes. The staff take very good care of my mother and I know although she can't express so that she likes and trusts them which to me is the most important thing. I am very happy with her care and any concerns I have are always dealt with straight away. Also the unit has a nice atmosphere and relatives are always made very welcome.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
the staff were cheery and...
the staff were cheery and pleasant. So there was a good atmosphere.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Very happy with the whole package, no complaints whatsoever with the staff and the home.
Very happy with the whole package, no complaints whatsoever with the staff and the home.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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