Fullarton Care Home, Irvine, Ayrshire
Fullarton Care Home, Irvine, Ayrshire
Fullarton Care Home, Irvine, Ayrshire

A modern, purpose-built care facility, Fullarton Care Home provides individualised care and support options for a diverse range of needs. It has tailored care packages for those looking for dementia, Parkinson’s and Huntington's care as well as respite, convalescent and palliative care.

En-suite bedrooms and landscaped gardens add to the many homely comforts on offer, including bright and comfortable communal areas where Residents can socialise and welcome visitors.

An appetising range of meals is on offer, with the experienced chef getting to know each resident’s dietary needs and personal preference. Homemade birthday cake contributes to those special occasions.

As part of the home’s support for an active and interesting lifestyle, there is a varied and interesting calendar including the popular annual summer fete. Residents may also enjoy cookery, painting and gardening as well as arts and crafts and reminiscence sessions.

Group: HC-One

Person in charge: Graham Kelly (General Manager)

Local Authority / Social Services: North Ayrshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Head/Brain Injury • Huntington's Disease • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Fullarton Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.9 Fullarton Care Home has a Review Score of 6.9 (6.923)

The Review Score of 6.9 (maximum of 10) for Fullarton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Fullarton Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.867 for Fullarton Care Home is calculated as follows: ( (28 Excellents x 5) + (22 Goods x 4) + (27 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 83 Ratings = 3.867

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.056 Points relating to the number of positive Reviews for Fullarton Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 1 Reviews ÷ 18 Target = 0.056

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    3
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fullarton Care Home?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fullarton Care Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1

My father came into the home for respite, but due to my mother falling ill has had to remain here, so I did not actually choose this home.
Although Dad's care at present is satisfactory it hasn't always been the case. Staff are pleasant enough and do their best to be helpful but it takes a few requests for things to be done.

How likely would you be to recommend Fullarton Care Home? Neither Unlikely or Likely

Average Rating: 

 2.6 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Poor

Jayne Duck, Customer services administrator at Fullarton Care Home responded to this review on 08 Nov 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

I spend my days in my room as I prefer my own company.

How likely would you be to recommend Fullarton Care Home? Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Rose Pickering, Customer Service Administrator at Fullarton Care Home responded to this review on 24 Jan 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

On arrival at the care home, no-one was available to let me in with the entry system. One of the residents was trying to use the radio to open the door. Staff were in nurses room. Lots of information given regarding changes being made to encourage interaction with residents. Person's room had a few cups in bathroom, forgotten about. Staff friendly and approachable. Medieval/dental issues, doctors visits and dentist fitting for the lost dentures taking a very long time to organise. Could be detrimental to residential eating ability, socialisation and embarrassment. Positive action church, group and visits to other areas for tea, cakes and singsong.

How likely would you be to recommend Fullarton Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Emily Wilson, Customer Service Administrator at Fullarton Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Every time I visit, which can be any day or time of week my Mum looks happy and nicely dressed with clean hair. Staff are always friendly and my Mum can wander about as she pleases. There are lounges that my Mum and I can sit in to talk. Very bright as well.

How likely would you be to recommend Fullarton Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Fullarton Care Home responded to this review on 07 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

It is a home from home.

How likely would you be to recommend Fullarton Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Fullarton Care Home responded to this review on 31 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My husband seems happy in the home. Staff very friendly.

How likely would you be to recommend Fullarton Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Fullarton Care Home responded to this review on 29 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I would like a carer to be in the day room at all times, as one day I went in and my mother had vomit on her trousers.

How likely would you be to recommend Fullarton Care Home? Neither Unlikely or Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Rachel Elliott, Customer Service Administrator at Fullarton Care Home responded to this review on 22 Mar 2016:

Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service. The Bupa Customer Care Team.

Submit a Review for Fullarton Care Home

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Fullarton Care Home