Fullarton Care Home

Ayr Road, Irvine KA12 8DF

A modern, purpose-built care facility, Fullarton Care Home provides individualised care and support options for a diverse range of needs. It has tailored care packages for those looking for dementia, Parkinson’s and Huntington's care as well as respite, convalescent and palliative care.

En-suite bedrooms and landscaped gardens add to the many homely comforts on offer, including bright and comfortable communal areas where Residents can socialise and welcome visitors.

An appetising range of meals is on offer, with the experienced chef getting to know each resident’s dietary needs and personal preference. Homemade birthday cake contributes to those special occasions.

As part of the home’s support for an active and interesting lifestyle, there is a varied and interesting calendar including the popular annual summer fete. Residents may also enjoy cookery, painting and gardening as well as arts and crafts and reminiscence sessions.

Group: HC-One

Person in charge: Graham Kelly (General Manager)

Local Authority / Social Services: North Ayrshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Head/Brain Injury • Huntington's Disease • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Fullarton Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 8.6 (maximum of 10) for Fullarton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Fullarton Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.127 for Fullarton Care Home is calculated as follows: ( (87 Excellents x 5) + (54 Goods x 4) + (36 Satisfactorys x 3) + (9 Poors x 2) + (3 Very Poors x 1) ) ÷ 189 Ratings = 4.127

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.444 Points relating to the number of positive Reviews for Fullarton Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 8 Reviews ÷ 18 Target = 0.444

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Fullarton Care Home has a Review Score of 8.6 (8.571) from 16 Reviews


Average Ratings

  • Excellent
    8
  • Good
    5
  • Satisfactory
    2
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fullarton Care Home?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Fullarton Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

Everything is OK usually.
The only thing I do not agree with is not using antiseptic disinfectant spray or bleach or spray to make the rooms smell fresh.

How likely would you be to recommend Fullarton Care Home? Likely

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Average Rating:   4.3 out of 5

I have found all staff at Fullerton Care Home to be approachable and helpful.
They are always happy to give me an update on my dad on how he is progressing.
Everyone is very patient with him and he is treated with dignity.

How likely would you be to recommend Fullarton Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am very pleased with the care and facilities my husband receives.

How likely would you be to recommend Fullarton Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have found the care and attention provided to my husband to be excellent.
Each member of staff is so good and so friendly and approachable.

How likely would you be to recommend Fullarton Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Always have a lovely experience when I visit.
Most staff are very professional in their care, treating residents like they would treat their own family.
Plenty of activities led by a good team also enjoyed.
Cleanliness of room and bathroom very good.
Medicine also sorted.
Now less agency staff.
Would love to see staff do less paperwork and take folks out for walks.

How likely would you be to recommend Fullarton Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Care very good. Staff understanding of residents. Decor suffering a little by comparison with The Fullerton unit.

How likely would you be to recommend Fullarton Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Excellent place.

How likely would you be to recommend Fullarton Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I visited eight care homes before placing my mother here. More than 3 years later I have had no doubts that I made the right decision. The carers deserve special praise for their good-natured dedication to their work. They are always prepared to have a positive interaction with residents. Housekeeping maintenance, office and nursing staff are to be commended also for their cheery, outgoing nature.

How likely would you be to recommend Fullarton Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

There is a complete disregard of care and compassion. I never see any interaction with the residents. My Mum is often in her room, sitting alone, no TV on. My Mum is very sociable and has dementia and with that does not fully understand the impact of isolation on her wellbeing. I was told it was her choice!!!! My Mum does not have the capacity to understand the impact of that choice.
Isolation and loneliness were two of the main reasons we wanted my Mum to be in a homely, caring and friendly environment where she could be with people and feel safe, secure and welcome.
Personal items get lost, clothes and bags belonging to other people in my Mum’s room. Medication administered in full view of visitors, where is the dignity in that.
When we visit we do not feel welcome.
I would love to know where the residents' kitchen is, we could maybe have a cup of tea with Mum.

How likely would you be to recommend Fullarton Care Home? Extremely Unlikely

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Average Rating:   2.3 out of 5

My father came into the home for respite, but due to my mother falling ill has had to remain here, so I did not actually choose this home.
Although Dad's care at present is satisfactory it hasn't always been the case. Staff are pleasant enough and do their best to be helpful but it takes a few requests for things to be done.

How likely would you be to recommend Fullarton Care Home? Neither Unlikely or Likely

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Average Rating:   2.6 out of 5

Jayne Duck, Customer services administrator at Fullarton Care Home responded to this review on 08 Nov 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

I spend my days in my room as I prefer my own company.

How likely would you be to recommend Fullarton Care Home? Likely

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Average Rating:   2.9 out of 5

Rose Pickering, Customer Service Administrator at Fullarton Care Home responded to this review on 24 Jan 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

On arrival at the care home, no-one was available to let me in with the entry system. One of the residents was trying to use the radio to open the door. Staff were in nurses room. Lots of information given regarding changes being made to encourage interaction with residents. Person's room had a few cups in bathroom, forgotten about. Staff friendly and approachable. Medieval/dental issues, doctors visits and dentist fitting for the lost dentures taking a very long time to organise. Could be detrimental to residential eating ability, socialisation and embarrassment. Positive action church, group and visits to other areas for tea, cakes and singsong.

How likely would you be to recommend Fullarton Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Emily Wilson, Customer Service Administrator at Fullarton Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Every time I visit, which can be any day or time of week my Mum looks happy and nicely dressed with clean hair. Staff are always friendly and my Mum can wander about as she pleases. There are lounges that my Mum and I can sit in to talk. Very bright as well.

How likely would you be to recommend Fullarton Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lydia Waller, Customer Service Administrator at Fullarton Care Home responded to this review on 07 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

It is a home from home.

How likely would you be to recommend Fullarton Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Fullarton Care Home responded to this review on 31 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My husband seems happy in the home. Staff very friendly.

How likely would you be to recommend Fullarton Care Home? Likely

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Average Rating:   4 out of 5

Rachel Elliott, Customer Service Administrator at Fullarton Care Home responded to this review on 29 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I would like a carer to be in the day room at all times, as one day I went in and my mother had vomit on her trousers.

How likely would you be to recommend Fullarton Care Home? Neither Unlikely or Likely

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Average Rating:   3.6 out of 5

Rachel Elliott, Customer Service Administrator at Fullarton Care Home responded to this review on 22 Mar 2016:

Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service. The Bupa Customer Care Team.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Graham

Graham Kelly

Job Title: General Manager

Joined: 1996

Description:

What does ‘kindness’ mean to you?

Graham is a Registered Nurse with over 20 years’ experience in providing care and support for elderly people to enrich their lives. He is a committed and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.

Graham closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

He also works hard to maintain excellent contacts within the local community and is always quick to welcome them to Fullarton.

When asked what he enjoys most about his role, Graham remarked: “I love the diversity of the job and hearing our Residents’ stories about the lives they have led.”

Outside of work, Graham loves reading a good book and walking along the beach.

If you would like to find out more information about Fullarton, Graham has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Fullarton Care Home