Claremont Care Home

7 High Thorneyflat Wynd, Ayr KA8 0LS
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9.1 102 Reviews
  • Claremont Care Home, Ayr
Situated in Whitletts in the seaside town of Ayr, Claremont Care Home offers personalised nursing and nursing dementia care to older people.

Recently benefiting from an extensive refurbishment programme, residents at Claremont are sure to feel at home from the moment they walk through the door. Every area has been designed to enhance the daily lives of residents, from the comfortable lounges and dining spaces to the well equipped yet cosy en suite bedrooms.

The setting itself is equally matched in quality by the care and support on offer. A kind and compassionate team, who are led by a fantastic home manager, focus on offering care that promotes quality of life for every resident. Taking pride in supporting everyone to take an active part in life at the home, they ensure there is always something to look forward to; from the enriching activities programme through to quiet evenings spent winding down.

If you're looking for a residential setting that truly feels like home, Claremont Care Home is the perfect choice. Reach out to the team to find out more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1370
  • Self-Funded Nursing Dementia Care: from £1370
  • RESPITE Self-Funded Nursing Care: from £1370
  • RESPITE Self-Funded Nursing Dementia Care: from £1370

These prices are only a guideline, please contact Claremont Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Catherine Potts (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (80)

Claremont Care Home Reviews (102)

9.1

Claremont Care Home has a Review Score of 9.1 (9.136) out of 10, based on 11 reviews in the last 2 years.
Over all time Claremont Care Home has 102 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Claremont Care Home
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Total of 102, showing 21-40
Review from Graeme M (Son of Resident) published on 31 March 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Avoid.
Firstly let me note that the home does have some excellent staff who do genuinely care for the residents.
However, they make extensive use of agency staff and seem unwilling or unable to provide the correct direction for them. For approximately 4 of the last 5 months (as of Mar 22) they have
been in 'outbreak' situations meaning that only essential visits are allowed. In our case, grandchildren have not been seen since August. Residents are unable to leave the premises during these outbreaks either.
Whilst every care home has of course experienced Covid outbreaks, the Claremont is clearly in a category of their own and management does not appear to care. At no point during any of the outbreaks has a member of management bothered to speak to family members or even sent out an email. Only Admin staff are on the frontline.
My second complaint is regarding washing, or more particularly that they seem unable to match washed clothes with the correct resident. Clothes just go missing and the other residents' clothes just appear in the wrong rooms on a frequent and regular basis, even though in our case, everything was labelled. Whilst top and bottoms might be acceptable (often residents don't remember themselves whether they own something or not), underwear sadly also goes awry. Whilst in our case, pads were worn, I can imagine for other residents it is less appealing...
In summary, if you want to ensure that other family members can visit your loved one and that they are in a home where the management actually care about the residents, I'd strongly suggest looking elsewhere.
It might cost a little bit more, but it is definitely worth it.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Claremont Care Home

Thank you for taking the time to provide feedback about Claremont Care Home. All feedback is valuable and allows us to review the process to ensure we provide the highest standards of care. Due to the ongoing pandemic social care is facing a staffing crisis and unfortunately at times we have had to use agency staff in the home. We have however, block booked staff so that we have regular agency staff who know our home and our residents to provide continuity of care and support. Our staff continue to follow Government guidance in relation to Covid-19 and unfortunately, we are seeing Covid cases on the rise, which has an impact on the care home sector. The Home Manager is in contact with Public Health daily and the decision to close the home during outbreak is ultimately theirs. Following updates from Public Health the Home Manager updates relatives via email, so you have the most up to date information on the home at any given time. I am sorry that you have had issues with our laundry service and had this been brought to my attention it would have been rectified straight away. We do have a laundry system in place that normally works well, but I will review this again with the residents and family within the home.

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Review from F A (Wife of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff to be extremely helpful with the residents and they care about their work, nothing seems to be too much trouble for them. They are very caring.
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Review from Denise H (Daughter of Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my sister and myself are delighted with the care Mum has received river the past two years she has been here, especially in difficult circumstances. Staff are always helpful and go above and beyond to keep us informed.
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Review from James D (Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience excellent, staff first-class, always helpful, friendly, no complaints at all.
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Review from Alex W (Friend of Resident) published on 19 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very professional, friendly, helpful and very caring towards their patients and visitors alike. They will help where ever possible and they do "care".
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Review from D C (Daughter of Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are lovely and take very good care of Mum.
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Review from Karen M (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to be extremely helpful during the whole process of my father being admitted and throughout his first six months in residence.
It was difficult to choose a home without visiting it (due to Covid) but staff from the first call onwards were great. My father has settled well,
has regained the weight he lost in hospital (food is great) and seems to be happy and settled. Thank you for your continuing care both to my dad and to my mother who found the whole process overwhelming at first.
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Review from D F (Wife of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care and attention given to my husband. After checking out several homes I am very glad I choose this one. A big thank you to all the staff who look after him.
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Review from Billy O (Son of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, everything is clean and tidy, I feel my mum is getting the best of care by staff who do care.
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Review from Susan L (Wife of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very professional, very kind and helpful, and never too busy to I've me reassurance as to my husband's condition and welfare.
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Review from H M (Daughter of Resident) published on 26 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care so far. Great communication from the staff and from the management. My mum has settled in very well and is being well looked after. I am very pleased that I don't need to worry about her being safe and well whilst she is in Claremont.
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Review from William S (Son of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been excellent looking after my mother during, and now as we hopefully come out of, Covid restrictions. They have accommodated us with calls and video calls and have given me and my family the assurance my mum is being very well cared for during this difficult and frustrating time
of her life. She was also a very independent woman, strong and active, so I can imagine she will keep everyone on their toes!
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Review from Mary M (Cousin of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has now been resident in Claremont for 3 years and I have had no complaints about her care. The staff are always very caring and supportive, she is happy in her environment. I am kept very well up to date with everything relating to her health and wellbeing especially during the recent lockdowns.
Everyone is approachable in a bright and well maintained environment.
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Review from Shielah M (Daughter of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent individualised care provided to Mum. Staff work very hard and are always kind and considerate.
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Review from Lena E (Daughter of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. The staff know my mum really well, and she has developed a strong bond and attachment to them. All care plans are tailored to individual needs and with the client in mind. There is a warm, welcoming ethos within the home, and the staff are warm and friendly. Excellent communication
maintained with families during this challenging time.
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Review from Stephen M (Son of Resident) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are fantastic. Mum didn't come into Claremont Care Home until June and we have been very pleased with her progress with her condition.
There are areas I cannot comment on as we have not yet been allowed in and Mum cannot comment on due to short term memory.
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Review from J M (Daughter-in-law of Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind carer brought me into the garden to visit. My Mother in Law is well respected and cared for. Nothing is ever a problem.
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Review from Thomas W (Husband of Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have not responded to some categories as they are not pertinent. I have always been happy with the care my wife received. I think the staff and management in Arran Ward are very good. The action of the staff and management in the home is a reflection as to why they have remained Covid-free. Hopefully
this will continue.
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Review from J G (Sister of Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found everyone very nice and helpful.
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Review from John H (Son of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the place is always tidy. My dad is well looked after. Staff very tentative and very obliging even during this period of lockdown.
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Current Review Score: 9.1 (9.136)

Overview of Review Score

The Review Score of 9.1 (9.136) out of 10 for Claremont Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.511 for Claremont Care Home is calculated as follows: ( (86 Excellents x 5) + (31 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 131 Ratings = 4.511
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.625 Points relating to the number of positive Reviews for Claremont Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 10 Positive Reviews ÷ 16 = 0.625
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

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Catherine Potts

Job Title: Home Manager

“For me, kind care is always being respectful and ensuring that Residents maintain their dignity throughout their care journey.”


As a Registered Nurse, Catherine has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Catherine closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Claremont.


When asked what she enjoys most about her role, Catherine remarked:


“There’s nothing more rewarding than making a difference to the lives of Residents and their loved ones.”


Outside of work, Catherine likes to wind down with a good book, she also enjoys cycling and spending with her three beautiful grandchildren.


If you would like to find out more information about Claremont, Catherine has an ‘Open Door Policy’ and would be
pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Claremont Care Home to verify any information. View our terms and conditions. Claremont Care Home has an Enhanced Service - more info.