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Claremont Care Home

7 High Thorneyflat Wynd, Ayr, Ayrshire KA8 0LS
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care and personal attention that has been given to my partner is absolutely excellent.Catherine M(Wife of Resident/Service User)
Claremont Care Home, Ayr
Claremont Care Home, Ayr
Claremont Care Home, Ayr

Situated in Whitletts in the seaside town of Ayr, Claremont Care Home offers personalised nursing and nursing dementia care to older people.

Recently benefiting from an extensive refurbishment programme, residents at Claremont are sure to feel at home from the moment they walk through the door. Every area has been designed to enhance the daily lives of residents, from the comfortable lounges and dining spaces to the well equipped yet...  

Care Provided by Claremont Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,435From £1,581
Nursing Dementia CareFrom £1,435From £1,581

Contact Claremont Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Support you may be entitled to

  • If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.

Good to Know

Group / Owner

Person in charge

  • Catherine Potts (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Claremont Care Home Reviews (107)

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9.1

Claremont Care Home has a Review Score of 9.1 (9.134) out of 10, based on 13 reviews in the last 2 years. Over all time Claremont Care Home has 107 reviews.

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Showing 107 reviews matching selected criteria
Review from Joanna B (Wife of Resident) published on 27 January 2023 Submitted via Postal Card
Overall Experience

My husband has been really well looked after ever since he moved in. The staff are consistently caring and supportive of both him and our family.

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Review from C B (Wife of Resident) published on 24 January 2023 Submitted via Postal Card
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We have been made very welcome, and all staff members I have met have been very friendly. The bedroom is spacious and comfortable and nice and clean.

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Review from Julie T (Daughter of Resident) published on 24 January 2023 Submitted via Postal Card
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My father has settled in well. The staff at the Arran unit have been very good at working with him to help him walk more. He can be challenging at times but the staff have a lovely way of dealing with him. A particular member of staff manages her unit well. All the staff are nice and courteous to my father and me.

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Review from David M (Son of Resident) published on 24 January 2023 Submitted via Postal Card
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Great staff and look after my mum's needs. Can't thank you enough.

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Review from Catherine M (Wife of Resident) published on 20 April 2022 Submitted via Postal Card
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In my opinion, the amount of care and personal attention that has been given to my partner is absolutely excellent. All of the staff at the care home have done an exceedingly well job and must be well praised.

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Review from Graeme M (Son of Resident) published on 31 March 2022 Submitted via Website
Overall Experience
Avoid.
Firstly let me note that the home does have some excellent staff who do genuinely care for the residents.
However, they make extensive use of agency staff and seem unwilling or unable to provide the correct direction for them. For approximately 4 of the last 5 months (as of Mar 22) they have been in 'outbreak' situations meaning that only essential visits are allowed. In our case, grandchildren have not been seen since August. Residents are unable to leave the premises during these outbreaks either.
Whilst every care home has of course experienced Covid outbreaks, the Claremont is clearly in a category of their own and management does not appear to care. At no point during any of the outbreaks has a member of management bothered to speak to family members or even sent out an email. Only Admin staff are on the frontline.
My second complaint is regarding washing, or more particularly that they seem unable to match washed clothes with the correct resident. Clothes just go missing and the other residents' clothes just appear in the wrong rooms on a frequent and regular basis, even though in our case, everything was labelled. Whilst top and bottoms might be acceptable (often residents don't remember themselves whether they own something or not), underwear sadly also goes awry. Whilst in our case, pads were worn, I can imagine for other residents it is less appealing...
In summary, if you want to ensure that other family members can visit your loved one and that they are in a home where the management actually care about the residents, I'd strongly suggest looking elsewhere.

It might cost a little bit more, but it is definitely worth it.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Claremont Care Home

Thank you for taking the time to provide feedback about Claremont Care Home. All feedback is valuable and allows us to review the process to ensure we provide the highest standards of care. Due to the ongoing pandemic social care is facing a staffing crisis and unfortunately at times we have had...  

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Review from F A (Wife of Resident) published on 25 March 2022 Submitted via Postal Card
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I have found the staff to be extremely helpful with the residents and they care about their work, nothing seems to be too much trouble for them. They are very caring.

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Review from Denise H (Daughter of Resident) published on 1 February 2022 Submitted via Postal Card
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Both my sister and myself are delighted with the care Mum has received river the past two years she has been here, especially in difficult circumstances. Staff are always helpful and go above and beyond to keep us informed.

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Review from James D (Resident / Service User) published on 22 October 2021 Submitted via Postal Card
Overall Experience

Experience excellent, staff first-class, always helpful, friendly, no complaints at all.

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Review from Alex W (Friend of Resident) published on 19 October 2021 Submitted via Postal Card
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The staff are all very professional, friendly, helpful and very caring towards their patients and visitors alike. They will help where ever possible and they do "care".

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Review from D C (Daughter of Resident) published on 20 August 2021 Submitted via Postal Card
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Staff are lovely and take very good care of Mum.

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Review from Karen M (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card
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I have found all the staff to be extremely helpful during the whole process of my father being admitted and throughout his first six months in residence.

It was difficult to choose a home without visiting it (due to Covid) but staff from the first call onwards were great. My father has settled well, has regained the weight he lost in hospital (food is great) and seems to be happy and settled. Thank you for your continuing care both to my dad and to my mother who found the whole process overwhelming at first.

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Review from D F (Wife of Resident) published on 15 July 2021 Submitted via Postal Card
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Very pleased with the care and attention given to my husband. After checking out several homes I am very glad I choose this one. A big thank you to all the staff who look after him.

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Review from Billy O (Son of Resident) published on 1 July 2021 Submitted via Postal Card
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Friendly staff, everything is clean and tidy, I feel my mum is getting the best of care by staff who do care.

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Review from Susan L (Wife of Resident) published on 15 June 2021 Submitted via Postal Card
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I find the staff very professional, very kind and helpful, and never too busy to I've me reassurance as to my husband's condition and welfare.

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Review from H M (Daughter of Resident) published on 26 May 2021 Submitted via Postal Card
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Very satisfied with the care so far. Great communication from the staff and from the management. My mum has settled in very well and is being well looked after. I am very pleased that I don't need to worry about her being safe and well whilst she is in Claremont.

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Review from William S (Son of Resident) published on 19 May 2021 Submitted via Postal Card
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All the staff have been excellent looking after my mother during, and now as we hopefully come out of, Covid restrictions. They have accommodated us with calls and video calls and have given me and my family the assurance my mum is being very well cared for during this difficult and frustrating time of her life. She was also a very independent woman, strong and active, so I can imagine she will keep everyone on their toes!

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Review from Mary M (Cousin of Resident) published on 30 April 2021 Submitted via Postal Card
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My cousin has now been resident in Claremont for 3 years and I have had no complaints about her care. The staff are always very caring and supportive, she is happy in her environment. I am kept very well up to date with everything relating to her health and wellbeing especially during the recent lockdowns. Everyone is approachable in a bright and well maintained environment.

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Review from Shielah M (Daughter of Resident) published on 23 April 2021 Submitted via Postal Card
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Excellent individualised care provided to Mum. Staff work very hard and are always kind and considerate.

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Review from Lena E (Daughter of Resident) published on 6 April 2021 Submitted via Postal Card
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Excellent care home. The staff know my mum really well, and she has developed a strong bond and attachment to them. All care plans are tailored to individual needs and with the client in mind. There is a warm, welcoming ethos within the home, and the staff are warm and friendly. Excellent communication maintained with families during this challenging time.

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Regulatory Rating

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (13) & Events (0)

News
  • 27 Aug 2025

    HC-One Scotland’s Claremont Care Home in Whitletts, Ayr, Ayrshire, welcomed MP for Ayr, Carrick and Cumnock, Elaine Stewart, on Thursday 21st August. Residents and colleagues at the HC-One Scotland-owned care...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Claremont Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Claremont Care Home.

Meet the Team (1)

Catherine Potts
Catherine PottsJob Title:Home Manager

“For me, kind care is always being respectful and ensuring that Residents maintain their dignity throughout their care journey.”

As a Registered Nurse, Catherine has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Catherine closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Claremont.

When asked what she enjoys most about her role, Catherine remarked:

“There’s nothing more rewarding than making a difference to the lives of Residents and their loved ones.”

Outside of work, Catherine likes to wind down with a good book, she also enjoys cycling and spending with her three beautiful grandchildren.

If you would like to find out more information about Claremont, Catherine has an ‘Open Door Policy’ and would be

pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Claremont Care Home to verify any information. View our terms and conditions. Claremont Care Home has an Enhanced Service -more info.