Barchester Fordmill Care Home

53 Mill Street, Montrose DD10 8NE

Fordmill Care Home is located in Montrose, a small seaside town between Aberdeen and Dundee. The home, set in extensive grounds, is within walking distance of the town centre and the beach. They provide first-class 24-hour care for older residents. Alongside this, they give specialised support to younger people with a physical disability.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Group: Barchester Healthcare Ltd

Person in charge: Aileen Alberts (Matron/Manager)

Local Authority / Social Services: Angus Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 18+.

Single Rooms: 53

Shared Rooms: 4

Rooms with ensuite WC: 57

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Barchester Fordmill Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.6 (maximum of 10) for Barchester Fordmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Barchester Fordmill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.613 for Barchester Fordmill Care Home is calculated as follows: ( (321 Excellents x 5) + (143 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 486 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Fordmill Care Home is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 22 Reviews ÷ 12.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Barchester Fordmill Care Home has a Review Score of 9.6 (9.613) from 41 Reviews


Average Ratings

  • Excellent
    25
  • Good
    16
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Fordmill Care Home?

  • Extremely LIKELY
    33
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Fordmill Care Home

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    9
  • Friend of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Sister of Resident/Service User
    3
  • more

Both Dad and I are very impressed with the level and standard of staffing - help always available when needed. Also, the laundry service is excellent.

How likely would you be to recommend Barchester Fordmill Care Home? Likely

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Average Rating:   4.2 out of 5

Aileen Alberts, Manager at Barchester Fordmill Care Home responded to this review on 04 May 2018:

Thank you for your kind review, Scott.

I am very pleased the way my husband is treated and looked after.

How likely would you be to recommend Barchester Fordmill Care Home? Likely

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Average Rating:   4.4 out of 5

Aileen Alberts, Manager at Barchester Fordmill Care Home responded to this review on 18 Apr 2018:

Thank you for your kind review Margaret

I find the home clean, the staff efficient and cheerful and caring. I notice, however, that at certain times of the day the staff are under pressure particularly in the run up to and immediately after mealtimes. Thus patients can be left in corridors for extended periods before being returned to their rooms. However, in general, the level of care appears to be of a high standard.

How likely would you be to recommend Barchester Fordmill Care Home? Likely

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Average Rating:   4.3 out of 5

Aileen Alberts, Manager at Barchester Fordmill Care Home responded to this review on 12 Apr 2018:

Thank you for your kind review.

My brother's nursing care has been exemplary as was transferred from the hospital with some sore skin lesions which have now improved greatly. He is much more comfortable and clean and staff turn him and attend regularly.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Aileen Alberts, General Manager at Barchester Fordmill Care Home responded to this review on 04 Apr 2018:

Thank you for your kind review, Margaret.

My mother was a resident at Fordmill Nursing Home from November 2017 until she died on February 9th, 2018. During that time she was well cared for, treated like a valued person, and the family were always made very welcome on our daily visits and made to feel very relaxed and at home. During her last few days, the care and attention she received were absolutely excellent, she was looked after with love and respect, right up to the moment of death, and the family were also treated with care and sympathy. I have been very impressed with all staff from management to nurses, carers, domestic staff, cleaners, laundry and maintenance.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Aileen Alberts, General Manager at Barchester Fordmill Care Home responded to this review on 29 Mar 2018:

Thank you for your kind review, Avila, please feel free to pop in again for a coffee.

My wife, suffering from dementia and Alzheimers with much-reduced sight, was admitted for nursing care on 6th Nov '17 and passed away on 9th Feb '18. Though I have some reservations about the national company's financial conditions, I have none about the overall care my wife received in the final months of her life. It was attentive, warm, humane care for her and for us on our daily visits. The palliative stage in the last days was handled most impressively and helpfully. Any reservations I have will be discussed, up front, with the excellent manager and her senior nursing staff.

How likely would you be to recommend Barchester Fordmill Care Home? Likely

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Average Rating:   4.8 out of 5

Aileen Alberts, General Manager at Barchester Fordmill Care Home responded to this review on 19 Mar 2018:

Thank you for your kind review, Denis, please feel free to pop in for a coffee soon.

As a family we decided mother needed full-time care, it was a difficult time but Fordmill Care Home was exceptional. Mum settled almost instantly and we recognise much improvement with mum.
We as a family truly appreciate all the staff at the care home. We go to know the manager and head nurse who really helped us immensely with mums smooth transition. Would recommend Fordmill.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Aileen Alberts, General Manager at Barchester Fordmill Care Home responded to this review on 02 Mar 2018:

Thank you for your kind review Mark.

Fairly new resident but happy so far.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

They all seem to be quite happy.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Aileen Alberts, Manager at Barchester Fordmill Care Home responded to this review on 30 Jan 2018:

Thank you for your kind review.

My aunt moved into Fordmill Care Home in Sept 2017 in a very frail confused staff. However, with the care of staff at Fordmill her overall physical and mental condition improved greatly.
She did, however, contract a bad chest infection on 2nd Jan 18 and deteriorated very quickly. I cannot express highly enough the high standard of "end of life" care the staff gave her and treated her with dignity and respect.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Aileen Alberts, manager at Barchester Fordmill Care Home responded to this review on 30 Jan 2018:

Thank you for your review, Susan. Following a meeting with the Head Chef regarding your aunts likes and dislikes, I know she was happier with the choices on the menu.

All the staff are very friendly and helpful. The home itself has a positive and upbeat atmosphere. Care provided to our mum has been first class.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Aileen Alberts, General Manager at Barchester Fordmill Care Home responded to this review on 31 Jan 2018:

Thank you for your kind review, David.

I have found all staff and management very friendly and helpful in making new residents welcome as it is a big change to some of their lives.
Admins staff have been very helpful in explaining any queries and have had I am very impressed with the varied amount of activities carried out at the home.

I know how difficult it is to please some people, catering staff go out go their way to encourage and please residents who may be a bit fussy.

Overall I would certainly recommend Fordmill for good nursing care and cleanliness.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Aileen Alberts, General Manager at Barchester Fordmill Care Home responded to this review on 31 Jan 2018:

Thank you for your kind review.

I find all the staff from cleaners, laundry, carers, kitchen staff, nurses, entertainment staff, management all very approachable and they listen to what you have to say.
Friendly and helpful and present themselves in a professional manner.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

I find Fordmill Care Home a very comfortable home.
The staff are friendly and approachable meals are five star.

How likely would you be to recommend Barchester Fordmill Care Home? Likely

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Average Rating:   4.4 out of 5

My friend went into care last year, from her initial assessment I have been more than happy with the level of care and consideration that was given to her. She was treated like a family member in the home, which is down to the management and staff. My friend does not have any immediate family but the home enables me, as her extended family, to help her to the best of our ability. Thank you to all at Fordmill.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Aileen Alberts, General Manager at Barchester Fordmill Care Home responded to this review on 12 Sep 2017:

Thank you, for your kind review.

I have confidence that my parents are being well cared for at Fordmill Care Home.

How likely would you be to recommend Barchester Fordmill Care Home? Likely

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Average Rating:   3.9 out of 5

Aileen Alberts, General Manager at Barchester Fordmill Care Home responded to this review on 12 Sep 2017:

Thank you for your review.

Staff are very good and my sister is well tended to. We have no complaints.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My father came into Fordmill 3 weeks ago and sadly is now in the final stages of palliative care. We are really pleased with the standard of care provided at this difficult time. The staff have been brilliant - they have treated Dad and the family with warmth, dignity and the utmost professionalism. What has impressed me most about Fordmill is the sense of 'teamwork' among the staff.

Many of the staff are long timers. This is a difficult and stressful job and they do it with passion and professionalism - nothing has been too much trouble. Dad's last days will be very comfortable thanks to the efforts of the team at Fordmill.

What we observed in terms of activities, meals etc for other residents was also of a very high standard.

Thank you so much and well done to all the Fordmill team.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Aileen Alberts, General Manager at Barchester Fordmill Care Home responded to this review on 12 Sep 2017:

Thank you for your review.

The care and respect the nurses, carers and manager showed towards my father-in-law in his last weeks was excellent and made his passing so much easier on the family. I cannot thank them enough.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

The home is lovely, clean and homely. Staff are fantastic and go above and beyond to make us feel welcome and most importantly, that all my gran's care/needs are met. Plenty of activities and food menus look appetising. By far one of the best care homes I have seen.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad has only been in Fordmill Care Home for a short period of time but I am very happy with how quickly he has settled in.
This is mainly due to the friendly, helpful staff who are very attentive. The staff keep me informed of any changes to my dad's presentation.
He always appears clean, tidy and well presented whatever time of day I visit, the care he receives to a very high standard.
My dad is now limited in his ability to communicate and I am very impressed with the full scheduled programme of activities on offer to keep him stimulated. This programme is left in his room so relatives can plan visits around this.
The care home is extremely well run, organised, clean and comfortable, with a mainly relaxed atmosphere.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The transition for my granny moving into Fordmill has been a great one, my granny lived independently before this but due to another stroke was unable to do so anymore.
The manager and all the staff involved with my granny have been very friendly, helpful and are all very approachable. My granny states she really likes living here and gets on great with all staff, enjoys the food and the activities offered, although does not attend them all she is grateful to be offered.
I am so happy that we chose this home for my granny and can not fault anything with it or with staff.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My friend has been a resident since October 2016. Initially, I was very sceptical as one had such horrendous reports, but I have nothing to complain about. They keep me informed of any problems healthwise. She has now deteriorated considerably but I always find her clean, fresh and what appears to be very comfortable. The home itself is clean, warm (with no smells) and staff are always very approachable and friendly

How likely would you be to recommend Barchester Fordmill Care Home? Likely

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Average Rating:   4 out of 5

As I live nearby, I am able to visit almost every day. My father retains his cognitive abilities and so we share meaningful conversations. The atmosphere in Fordmill is excellent. He has been a resident for almost four years and always calls it "home".

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

I find that all the staff are very helpful and always there when needed. They are always ready to speak to you and they ask if there is anything I need and inform me of anything I need to know about my husband.
From the bottom of staff to the top, I am reassured and can leave happy that he is getting well looked after.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was assessed and quickly moved to Fordmill. The fact that she settled so quickly is evidence of how skilled the staff were in assessing her needs and responding to her personality.

She is now limited in her ability to communicate but the staff have noted her enjoyment of music and response to others.
A new sheet of weekly activities is attractively presented and refreshments are available to all visitors which adds to the welcoming atmosphere in the home. The hairdresser made a real effort to style my mother's hair in a way which suited her and involved me in this - much appreciated. The whole family is delighted with the home - many thanks.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Meeting went very well, and was so pleased with the response given to any questions I asked. They were very helpful and reassuring and I find staff very approachable.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4 out of 5

Visit regularly and always enjoy my visit. Staff are friendly and helpful. I know this is the right place for my Mother in Law to be. She is being looked after well and has more company than if she was home alone. There is a good variety of food available and she loves it!

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very pleased with care and support for my father. Fed well, always looks clean and is happy.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in Fordmill for over 8 years. This last month has been particularly difficult. She has no circulation in her right leg and it is bandaged all the time. The staff have managed to maintain the rest of her body from bed sores by good management, turning and use of a special mattress. Her pain is being managed with morphine patches and I am kept up to date at all times. Food and drink are offered throughout the day and although I know my mother would not like to be like this she is very well cared for.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I have found this care home to be run with very high standards in every department from the cleaners up toy he matron. Residents are treated with utmost respect by a very good team. Residents also have a super range of good food and are kept occupied with exercises and many other other activities.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

My opinion of Ford Mill is treatment for my friend has always been excellent at all time. I am her main friend and visit her on every occasion at least 5 days a week. I am always very satisfied.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

The laundry service is first class.
Food is 4 star standard.
Staff are friendly (lots of smiles).
Management keep the residents family fully advised.
Comfort in the bedrooms and public areas is good.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Jacqueline McShane, Divisional Sales & Marketing Manager at Barchester Fordmill Care Home responded to this review on 13 Jun 2016:

Thank you for taking the time to comment on Fordmill Care Home. Our aim is to provide a home from home environment that resident's and their families feel comfortable and welcome in. We pride ourselves in delivering excellent care at Barchester and our staff play a huge part in this. We will share your comments with everyone.

The service is brilliant, staff so friendly. My sister has dementia and I am so happy with the care she receives. No words can say how kind and caring they are.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jacqueline McShane, Divisional Sales & Marketing Manager at Barchester Fordmill Care Home responded to this review on 13 Jun 2016:

Thank you for sharing your thoughts on Fordmill Care Home with us. We are all very proud of our staff within Barchester, recruiting, training and supporting our wonderful Nurses and Carers. They all perform a wonderful job and we try to recognise and reward them for the great work that they do. It makes such a difference though, when this recognition is from a family member - we will pass your comments on.

Fordmill has provided exemplary care for my mother and in previous years, my father and also my daughter. All the staff are kind, caring and supportive.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My parents are both in Fordmill Care Home after many months of inability to cope at home. My mother needs quite a lot of nursing care and my father has improved immeasurably since going into the home as he is able to take part in conversations and activities with the staff.
They have regular showers, a choice of menus at meal times and clean comfortable rooms. I am always consulted if there is any issue about their health. I find the staff very approachable and willing to help.

How likely would you be to recommend Barchester Fordmill Care Home? Likely

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Average Rating:   4.4 out of 5

I find that the care and attention given to my mother-in-law are to a very high standard. Most importantly my mother-in-law is very happy and seems to be far less confused since she moved here. My mother-in-law was herself a very good cook and loves the food. That's almost a miracle.
There is always a member of staff available to talk, both for my mother-in-law and we the family. The laundry service is very good and obvious knowledge and care given to all laundered fabrics. We have absolute confidence in Fordmills ability to give my mother-in-law the care, comfort and support she requires.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Lovely atmosphere. Helpful friendly staff. Excellent care.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

This home is extremely well run and the nursing and caring staff are very dedicated. My dad likes this home very much and agrees that he is very well looked after (but it's not home). Because he is of sound mind but unfortunately not very mobile, he finds that a normal conversation with any other resident is something he misses very much!!

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has been a resident since 12/2014 during this time she has been treated with dignity by nursing and care staff. They have notified us promptly of any change to her care. The quality of food is very good. The activities to engage the residents and stimulate them is excellent. The only thing I can say in the negative is the care staff are sometimes over run by requests for the toilet. Perhaps a slight increase in staff numbers would remedy this. But they all provide a kind and caring service.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been a resident of Fordmill for 5 years. From the beginning she was made very welcome and soon settled into, as she called it, her home. Contact with all staff departments has been easy, both at resident family meetings during visits. Fordmills central location, both in its own gardens and the town has made a variety of outings possible. As time moves on more staff assistance is required which is given in a friendly and caring manner.

How likely would you be to recommend Barchester Fordmill Care Home? Extremely Likely

Overall Standard

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Treated with Dignity

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Management

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Average Rating:   4.8 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

September 2017

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Fordmill Care Home