Barchester Fordmill Care Home

53 Mill Street, Montrose DD10 8NE
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9.9 147 Reviews
  • Barchester Fordmill Care Home, Montrose
Fordmill Care Home is located in Montrose, a small seaside town between Aberdeen and Dundee. The home, set in extensive grounds, is within walking distance of the town centre and the beach. They provide first-class 24-hour care for older residents. Alongside this, they give specialised support to younger people with a physical disability.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2004

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Fordmill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Aileen Alberts (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1994
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)

Parking

  • Visitors car park is located at the front of the building

Barchester Fordmill Care Home Reviews (147)

Total of 147, showing 21-40
9.9

Barchester Fordmill Care Home has a Review Score of 9.9 (9.854) out of 10, based on 55 reviews in the last 2 years. Over all time Barchester Fordmill Care Home has 147 reviews.

Overall Experience

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Date Published

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Review from Pamela B (Daughter-in-law of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a retired home manager, I was very impressed with the quality of care and the dedication of the staff at the home. I was made very welcome. The home was clean and welcoming.
Food could rival any hotels around Montrose.
Activities offered to the residents were well chosen by a competent activities
organiser.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Pamela. I will pass your thanks on to my team.

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Review from Susan M (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall at home which necessitated a hospital stay and then some time in a rehabilitation unit, my Mum moved into Fordmill six months ago. She was apprehensive and anxious about the move but with the excellent care and support of the lovely manager and other staff, she soon settled in and now feels
at home there. Fordmill is set in a large quiet garden and everywhere is spotlessly clean and well maintained, laundry has a super quick turnaround, food is plentiful and varied and visitors are always made to feel welcome. The abundance of entertainment and activities available are imaginative and very well organised by enthusiastic staff who gently encourage residents to join in with no pressure to do so. I feel that my Mum is treated with respect and dignity and well looked after by all the friendly, helpful staff and have no hesitation in recommending Fordmill for respite or long-term care. We are so lucky to have such an excellent nursing home in Montrose.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your lovely review, I'll be sure to pass this feedback onto the staff.

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Review from Lillavine Y (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I were visiting my mum from the USA. Each time we visit we are always delighted with the care my mum receives. Her individual needs are met but Barchester Fordmill Care Home goes far beyond that. The quality and variety of food is exceptional and is made with pride and obvious care, beginning
with the table settings being at a standard to behold the feast that is about to arrive. The daily activities are organised with thoughtful ideas on how best to encourage our family members to use their skills while having fun. When we visited daily there was a lot of activity, laughter and a very family-minded atmosphere between the residents and amazing staff. We were made to feel very welcome and there was always a nice selection of refreshments for us to enjoy. A really superb facility that gives us great peace of mind that our mum has a loving, caring place she calls home. Thank you Fordmill staff, you are a blessing to us all.

Reply from Jane Longstaff, On behalf of Fordmill at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jessie R (Wife of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time we had used respite care. Putting it mildly my husband was very apprehensive and very reluctant. I was extremely anxious. From the start, everyone was very reassuring and professional but friendly and helpful. The surroundings were so comfortable and homely, were more like a
hotel than a residential home. I left my husband fully confident he would get excellent care. This proved so right. After his week at Fordmill, he came home full of praise for all the staff. Very positive about his experience there, with no negative comments at all and the fact he told the family he would go back says it all!

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for that kind review Jessie. Am so glad you felt reassured and that your husband had a pleasant stay.

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Review from Donna C (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad were in Barchester Fordmill Care Home for respite. They were both treated so well.
Management and staff were all so helpful and caring. We couldn't have asked for a better care home.
We can't stress enough how well they were looked after. We could go away and know they were in such
kind, caring and helpful hands.

Reply from Jane Longstaff, On behalf of Fordmill at Barchester Fordmill Care Home

Please accept our condolences to you and the family at this time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Julie T (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the care home in May 2024 following a fall in her flat and a hospital admission. This was a really difficult and stressful time for Mum and all the family. Mum's mental health had not been good in the twenty-plus years following my dad's death and to say she was antisocial would be
an understatement. She had isolated herself from her whole community and was leading a pretty miserable existence despite best efforts from those left in her life. We were very apprehensive about how she would cope in a care home. To be honest, if she wasn't in Barchester Fordmill Care Home, I'm not convinced she would have coped. The staff have been amazing right from the top, general manager, nursing and care staff, catering, maintenance, activity team and hairdresser! All have been so patient, kind and consistent in their approach. Mum is now enjoying care home life and taking part in all kinds of activities that I did not dream of. The creativity and kindness of the whole team has been outstanding. Thank you.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for this lovely review, Julie, I'm so happy Mum has settled into life at Fordmill.

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Review from S K (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father settled very well at Barchester Fordmill Care Home. I think the 'hotel-like', plush surroundings helped. On one occasion, they seemed to be short-staffed however this was a 'one-off'. He seemed to enjoy the activities and chose to take part. The staff were very kind and helpful and there were
plenty of them. The fact that it's a 'nursing' home, not a 'care' home, gave us peace of mind. I would definitely recommend.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review and I'll pass this on to the staff.

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Review from Ronald C (Brother of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and jolly, everyone is made to feel welcome. The care home is one of the best I have visited. (I have entertained at all the care homes in Stonehaven and although they are good, Barchester Fordmill Care Home is really good.) My sister enjoyed her stay and was sorry to move
back home.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you very much for the kind review, Ronald, your sister was a joy to care for.

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Review from Caryn B (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fordmill is a wonderful care home with the kindest, most caring staff. My dad is comfortable, happy and safe at Fordmill. I would most definitely recommend Formill to any family who may be considering finding a care home place for their relatives.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Caryn, Dad is a joy to care for.

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Review from L B (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Fordmill Care Home for two weeks respite a few times now. When she needs looking after, apart from me, Fordmill is the next best thing. I know she is well looked after. Most of the staff are very kind and caring. I would have no hesitation in recommending them if you need help in
looking after your loved one. Hope this helps someone.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind feedback. Looking forward to seeing Mum again soon.

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Review from K B (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Respite basis - cannot fault Barchester Fordmill Care Home at all. All the staff took excellent care of my mum catering to her needs, encouraging and worked with her to improve her mobility issues after an illness to enable her to return home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A M (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fordmill is a wonderful home. The staff are so caring towards the residents. My dad was extremely well looked after and treated with dignity and respect. The decor is so beautiful, making the place feel so homely and there were always smiles on everyone's face when I was visiting my dad. The daily entertainment
and events at Fordmill are exceptional for residents, and visitors who regularly join in too! I would highly recommend Fordmill as a home for anyone who is considering it here as a home for their loved one.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from T A (Granddaughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fordmill is a lovely home, warm and inviting with a special homely feel. Our Granny is very well cared for here and enjoys the daily activities, the lounge, the spacious bedroom and the hairdresser. We are always made to feel welcome when we visit regularly and we enjoy spontaneous coffee trips out
with Granny, without the huge caring responsibility.
Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Agnes B (Daughter of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved into Fordmill in October. She was known to be difficult but all of the staff have been accommodating and saw to Mum's needs at all times. She was always treated with care and compassion and, whilst she was at the end of life, all staff treated us all with care and compassion and ensured
we were always offered food and drinks. Exceptional.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, I will pass this onto the staff.

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Review from Tommy S (Friend of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Fordmill Care Home is an absolutely fantastic place if you or your loved ones need to have that bit of extra care. Staff are plentiful and always have time to discuss the needs of your loved ones with you. They are always willing to go the extra mile to make sure those staying there are happy
and well cared for.
The activities and entertainment that takes place every day are wonderful and residents are encouraged to get involved.
One of the residents that I visit was very timid and since she entered the home, she has gained a lot of confidence which is a direct result of staff at the home empowering her and giving her encouragement.
Meals are fantastic and cups of tea are endless during the day.
It is more like a hotel, than a care home.
I really cannot fault Fordmill in any way. Each and every member of staff deserves credit for the happiness they bring to my friends and also the peace of mind that I have, knowing that they are safe and well looked after.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Caroline B (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you or a family member need long-term care, Fordmill is the place to be. All staff are friendly and exceptional at what they do, whether it's housekeeping staff or nursing staff or the maintenance team. My mum is a resident here and is well looked after. She has dementia but feels safe and thinks
of Fordmill as her home. All staff know my mum's name and speak to her like she is a family member. The manager cares for her residents and staff and is regularly seen out and about in the home. She is also approachable and easy to speak to if there is a concern. The activities team are full of enthusiasm and bright ideas. They tailor activities to the resident's needs. I am sure there is no other care home with activities and events as varied as Fordmill. My mum recently had a small surgical procedure and the nursing staff were very caring with her. I have no worries about leaving Mum in the care of Fordmill and it's an exceptional team.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for that lovely review. I will pass this onto staff

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Review from J G (Great-Niece of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit twice weekly and always experience very kind, warm, and welcoming staff. The rooms and public areas are always clean. A lovely area in the foyer to enjoy coffee and cake. A special mention to the entertainment team who work tirelessly with new ideas for all the residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from M D (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in nicely and looks forward to the activities in the afternoon.
Staff are always polite and friendly.
Meals and snacks are lovely with great variety and made on the premises.
Visitors are made to feel welcome and can get a cuppy with homemade baking anytime.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, I'll pass that onto the staff

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Review from Robina A (Niece of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is nowhere in the world that I would want my loved one to be cared for. the home and gardens are exceptional. The staff are very friendly. I trust completely that my 94-year-old uncle is given the best of care and treated with dignity. The Head of the Unit is always willing to discuss any problem
and find a solution. The Events Coordinator is such an amazing person. Her dedication to the residents is unbelievable. Her imagination in thinking up new ways to make the residents smile is such a rare quality. She deserves all the accolades that should come her way. They have the perfect manager, making sure that every resident is looked after in the most caring way. While visiting I have seen her interact with the residents in the most caring way. I spread the word about how wonderful a place Fordmill is where everyone is treated with the utmost dignity.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your lovely review, it is very much appreciated and I'll be sure to pass this onto the staff.

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Review from Ian M (Son of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Fordmill for two years and I have always found the place clean and well managed with excellent staff. I was so pleased for my mum to be in such a nice place and she is happy which is most important to me.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review and I will pass your thanks on to the team.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Barchester Fordmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Barchester Fordmill Care Home is calculated as follows: ( (562 Excellents x 5) + (75 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 646 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Fordmill Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 4 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (11)

Aileen

Aileen Alberts

Job Title: General Manager

Welcome to Fordmill Care Home; my name is Aileen and I am the General Manager here.


I have previously worked in hospitals in Gloucester and Epping, specialising in neurology and breast cancer. Upon return from the Middle East in 1995, I commenced my career in the care sector. I moved back to Scotland in 2000 to purchase my own care home which I managed with my mother. When my family came along I decided to sell the home and came to work part-time at Fordmill in 2004.


My aim in the home is to ensure residents are happy with the care being provided by the team, and I work closely with the staff to ensure the highest standards are achieved. This is reflected in our Care Inspectorate grades and high recommendations on carehome.co.uk.

Debbie

Debbie Ferreira

Job Title: Home Administrator

Joined: 2020

I have been working for Barchester since January 2020. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning the telephones, there's never a dull day!


I consider myself to be extremely privileged to work in our lovely home with such wonderful people, with wonderful stories to tell and perhaps the most rewarding is when a resident comes into the home on a permanent basis and in no time at all they inform us that this is their home. What greater compliment can Barchester receive?

Julia

Julia Constandache

Job Title: Activities Coordinator

Joined: 2016

I’m Julia and I have been working at Fordmill since December 2016. I really enjoy art and studied Graphic Design & Illustration in Dundee. I love being with people and using my skills to improve their quality of life and bring a smile to their faces through crafts, games and all sorts of other activities.


I plan out the activities, either for groups or individuals, according to specific needs and interests. It’s a real joy to get to know residents and their loved ones and I’m grateful to Barchester for giving me the opportunity to work with them and bring some sunshine into the residents’ lives.


I have been a finalist in the National Care Awards once and twice in the Barchester Care Awards

Marifel

Marifel Talosig

Job Title: Head of Unit

Joined: 2006

I have worked at Fordmill since 2006 and am currently Head of Unit downstairs.

Derek

Derek Henderson

Job Title: Head of Unit

Joined: 2020

I have worked at Fordmill since 2020 and am currently Head of Unit upstairs.

Karen

Karen McGinely

Job Title: Head Chef

Joined: 2023

I am Head Chef and have worked at Fordmill since 2023.

Ann

Ann Wilson

Job Title: Head Housekeeper

Joined: 2005

I have worked at Fordmill since 2005 and oversee housekeeping and laundry.

Christine

Christine Massie

Job Title: Head of Maintenance

Joined: 2002

I have worked at Fordmill since 2002. I am currently Head of maintenance but have also been head of housekeeping.

Lisa

Lisa Harwood

Job Title: Deputy Manager

Joined: 2024

I have worked at Fordmill since 2024 and was previously a student nurse at Fordmill. I am currently the deputy manager overseeing the clinical aspect of the home.

Lesley

Lesley Hay

Job Title: Care Practitioner

Joined: 2004

I have worked at Fordmill since 2004. I am currently supporting Derek upstairs.

Sarah

Sarah Rennie

Job Title: Care Practitioner

Joined: 2011

I have worked with Barchester Health Care since 20011 and currently support Marifel downstairs.

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