Barchester Fordmill Care Home

53 Mill Street, Montrose DD10 8NE
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9.9 147 Reviews
  • Barchester Fordmill Care Home, Montrose
Fordmill Care Home is located in Montrose, a small seaside town between Aberdeen and Dundee. The home, set in extensive grounds, is within walking distance of the town centre and the beach. They provide first-class 24-hour care for older residents. Alongside this, they give specialised support to younger people with a physical disability.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2004

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Fordmill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Aileen Alberts (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1994
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)

Parking

  • Visitors car park is located at the front of the building

Barchester Fordmill Care Home Reviews (147)

Total of 147, showing 61-80
9.9

Barchester Fordmill Care Home has a Review Score of 9.9 (9.854) out of 10, based on 55 reviews in the last 2 years. Over all time Barchester Fordmill Care Home has 147 reviews.

Overall Experience

  • 119
  • 26
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Date Published

147
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55
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Review from F S (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, my mother was only in Fordmill for 17 days prior to her passing. I am unable to comment further on the home due to the circumstances we found ourselves in. I'm sure my mother would have enjoyed the activities that were on offer. During the time we did have at the home, the staff not only
looked after mum so well but us her family. They showed great respect and dignity to my mother during her end of life care.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fordmill Care Home

Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Lynne Y (Granddaughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a joy to see one of your loved ones being cared for by every member of staff. Nothing is to much trouble and the staff go out of their way to help with all my granny's needs. Couldn't be happier and would highly recommend.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Yvonne V (Daughter of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial introduction to Barchester Fordmill Care Home was for respite care which then moved to permanent placement. The staff at all levels have provided my mother with the compassionate care that is so important to her family at this difficult time.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review, Yvonne, and I will pass this on to the staff.

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Review from G N (Son of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff are all well-motivated and professional and caring in dealing with mum and dad. They were particularly good at communicating when necessary.

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Review from C T (Son of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Fordmill Care Home in September 2022 initially for respite care, and transferred to a permanent resident two weeks later. Everything was sorted out by the Fordmill management team taking a considerable worry away from myself and the wider family. Knowing mum was going to be well
cared for in a well-run nursing home that she liked was a great comfort to myself and my family. The staff are exceptional and whilst you would like to specifically mention those who have directly interacted with the family it would be unfair, as all staff encountered were in my mind exceptional, making the home welcoming, friendly and demonstrating an eagerness to provide a first-class level of care. I cannot praise the management, care team and support staff enough. Even visits in the early hours of the morning were greeted with a smile and an offer of tea or coffee.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. I'll pass your thanks on to all the staff.

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Review from Ian T (Son of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into care at Barchester Fordmill Care Home in Montrose at the end of September and only spent a few weeks there until she died on the 11th of November. The staff at Fordmill Care Home have been excellent and our family cannot fault the care she received in her last few weeks.
The manager,
nursing team, care workers, and domestic and catering staff are a fantastic advert for Fordmill Care Home.
Their care and compassion extend to families as well as those in their care and we have really appreciated the concern shown for us throughout her stay, particularly in her last days and since, even approaching us in the street in their own time to ask how we were doing after her passing.
They are all a credit to the care profession.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. I will pass this onto the staff.

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Review from L M (Power of Attorney of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Our friend was in Fordmill Care Home for five months and passed away while residing there. He was young, so found the food was very bland and uninteresting. The care he received was good and the manager was fabulous with him. Trying to accommodate his food choices. For the money, we thought the rooms
were basic with no private shower facilities.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from B V (Husband of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident of Frodmill for three years. I can honestly say that the care and attention she received from all the staff was excellent. They were also so nice to me.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. Please pop back to see us.

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Review from Alistair H (Son of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent nearly six months in Fordmill Care Home. He was well looked after. If there were any concerns about Dad, they would phone straight away. The staff were very caring and helpful. My father was 97. He was well fed and given first-class care.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mark L (Son of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fordmill Care Home is fantastic. The staff are really friendly and professional. Just returned from celebrating the Queen’s Jubilee in the beautiful Fordmil garden, a fantastic family day spent with loved ones.
Thank you to the staff and management for creating a memorable day.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fordmill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from K J (Son of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to convey my gratitude for the excellent care and attention provided by all staff at Barchester Care Home. Matrons are looking after the care needs of my mother. Their hard work, commitment, dedication and professionalism in providing services, care and support, will always be appreciated. Fordmill
was always kept in immaculate condition, food excellent and activities provided of a very high standard. Thank you again, and I highly recommend.

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Review from Eric M (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident at Fordmill for 2 years 8 months prior to her death earlier this month.
Whilst I am saddened at the loss of my mother I take great comfort in the knowledge that not only did my mother receive the highest standards of care during her stay, but she was also very happy there.
My
mother fully immersed herself in all the activities and day trips, and whilst the various lockdowns were a terrible time for the residents, the staff went well beyond what was expected of them with their care, ensuring their physical and mental well being of the residents was maintained. The home employed a variety of means to ensure families were kept up to date with developments.
Individually or as a team, all the staff are worthy of mention. The various departments come together to create a synergy and positive flow that radiates throughout the care home.
A truly dedicated, compassionate team who delivers genuine care for their residents.
I commend Fordmill and its magnificent team to all.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for that lovely review. We are all missing your mums storiers and poem recitals.

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Review from I C (Son of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very well cared for over the six and a half years she was a resident. The management was excellent and the staff very obliging.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Fordmill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from G H (Son of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff and facilities at the home very supportive and the care dignified at the latter stage of my mother's life. Also, the activities and food were very much enjoyed by my late mother. Both management and staff were careing and kind at the time mum was there.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. I will pass this on to the staff.

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Review from T M (Niece of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional and caring approach we have experienced as a family is outstanding from all staff members. Due to geographical distances between our family and the care home, ensuring health and happiness, safety, healthy and proactive support is of primary concern. This is received in abundance at
Ford Mill so we need not worry knowing our relative is happy both mentally and physically.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind response I will ensure staff get this feedback.

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Review from M H (Son-in-law of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Fordmill facility are very professional and extremely helpful. Mother-in-law is very happy and content at the facility. Lots of interactive activities which she enjoys very much. The rooms are very clean and organised. Very safe place.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review I will pass this on to the staff.

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Review from A R (Partner of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional. I am made to feel really welcome when I visit. My partner is looked after in a very caring way. I am always kept informed about my partner's needs etc.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you very much for your kind review, I will share this with the staff.

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Review from E F (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are professional, experienced and kind. They are not only very good at caring for their residents they also support and care for their families, particularly in difficult times.
I would strongly recommend this care home to everyone.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. I will pass this feedback onto the team.

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Review from A R (Friend of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went into Fordmill, was looked after very well. When anything was going on, they always called and informed you, which I found very helpful. Always clean and tidy, and everyone always looked well looked after and happy.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review A R. I will pass this onto the staff.

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Review from A J (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband goes into Fordmill for respite and the standard of care is excellent - no complaints.

Reply from Aileen Alberts, Manager at Barchester Fordmill Care Home

Thank you for your kind review. Looking forward to seeing your husband back soon for a holiday.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Barchester Fordmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Barchester Fordmill Care Home is calculated as follows: ( (562 Excellents x 5) + (75 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 646 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Fordmill Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 4 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (11)

Aileen

Aileen Alberts

Job Title: General Manager

Welcome to Fordmill Care Home; my name is Aileen and I am the General Manager here.


I have previously worked in hospitals in Gloucester and Epping, specialising in neurology and breast cancer. Upon return from the Middle East in 1995, I commenced my career in the care sector. I moved back to Scotland in 2000 to purchase my own care home which I managed with my mother. When my family came along I decided to sell the home and came to work part-time at Fordmill in 2004.


My aim in the home is to ensure residents are happy with the care being provided by the team, and I work closely with the staff to ensure the highest standards are achieved. This is reflected in our Care Inspectorate grades and high recommendations on carehome.co.uk.

Debbie

Debbie Ferreira

Job Title: Home Administrator

Joined: 2020

I have been working for Barchester since January 2020. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning the telephones, there's never a dull day!


I consider myself to be extremely privileged to work in our lovely home with such wonderful people, with wonderful stories to tell and perhaps the most rewarding is when a resident comes into the home on a permanent basis and in no time at all they inform us that this is their home. What greater compliment can Barchester receive?

Julia

Julia Constandache

Job Title: Activities Coordinator

Joined: 2016

I’m Julia and I have been working at Fordmill since December 2016. I really enjoy art and studied Graphic Design & Illustration in Dundee. I love being with people and using my skills to improve their quality of life and bring a smile to their faces through crafts, games and all sorts of other activities.


I plan out the activities, either for groups or individuals, according to specific needs and interests. It’s a real joy to get to know residents and their loved ones and I’m grateful to Barchester for giving me the opportunity to work with them and bring some sunshine into the residents’ lives.


I have been a finalist in the National Care Awards once and twice in the Barchester Care Awards

Marifel

Marifel Talosig

Job Title: Head of Unit

Joined: 2006

I have worked at Fordmill since 2006 and am currently Head of Unit downstairs.

Derek

Derek Henderson

Job Title: Head of Unit

Joined: 2020

I have worked at Fordmill since 2020 and am currently Head of Unit upstairs.

Karen

Karen McGinely

Job Title: Head Chef

Joined: 2023

I am Head Chef and have worked at Fordmill since 2023.

Ann

Ann Wilson

Job Title: Head Housekeeper

Joined: 2005

I have worked at Fordmill since 2005 and oversee housekeeping and laundry.

Christine

Christine Massie

Job Title: Head of Maintenance

Joined: 2002

I have worked at Fordmill since 2002. I am currently Head of maintenance but have also been head of housekeeping.

Lisa

Lisa Harwood

Job Title: Deputy Manager

Joined: 2024

I have worked at Fordmill since 2024 and was previously a student nurse at Fordmill. I am currently the deputy manager overseeing the clinical aspect of the home.

Lesley

Lesley Hay

Job Title: Care Practitioner

Joined: 2004

I have worked at Fordmill since 2004. I am currently supporting Derek upstairs.

Sarah

Sarah Rennie

Job Title: Care Practitioner

Joined: 2011

I have worked with Barchester Health Care since 20011 and currently support Marifel downstairs.

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