My lovely dad came into your care home for respite to start with and he loved it so much.Lisa B(Daughter of Resident/Service User)
Staff are knowledgeable and supportive to both residents and familiesStephanie T(Daughter of Resident/Service User)
My lovely dad came into your care home for respite to start with and he loved it so much.Lisa B(Daughter of Resident/Service User)
Staff are knowledgeable and supportive to both residents and familiesStephanie T(Daughter of Resident/Service User)
Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double bedrooms), large, welcoming communal areas, and 1.1 acres of accessible gardens.
At all times, the team at Hilton House care home goes to great lengths to promote the comfort, safety and wellbeing of their residents. From impeccable standards of...
Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double bedrooms), large, welcoming communal areas, and 1.1 acres of accessible gardens.
At all times, the team at Hilton House care home goes to great lengths to promote the comfort, safety and wellbeing of their residents. From impeccable standards of care to regular engagement with the wider community, person-centred care that respects the rights, choices, dignity, privacy and independence of residents is always at the heart of their work.
They specialise in residential and dementia care, providing each resident with a unique schedule tailored to each personality, and compassionate care for tailored needs. Each resident is treated as an individual and personal stories and interests are celebrated.
Nursing Care plus FNC £267.68
Respite stay minimum of 2 weeks - from £1,900 per week.
We do not provide Nursing Dementia Care.
The price(s) shown are provided by the care home. Contact Hilton House for full pricing details and T&Cs.
Contact Hilton House to confirm what's included and get a personalised quote:
Hilton House has a Review Score of 9.8 (9.811) out of 10, based on 32 reviews in the last 2 years.
Over all time Hilton House has 66 reviews.
I came to visit my aunt today, I was impressed with the friendliness of all the staff, from reception to carers, catering staff, and management. The facilities were spotless, the food looked apetising and varied. I was so pleased that my aunt had been taken to such a positive place.
I came to visit my aunt today, I was impressed with the friendliness of all the staff, from reception to carers, catering staff, and management. The facilities were spotless, the food looked apetising and varied. I was so pleased that my aunt had been taken to such a positive place.
Thank you so much for taking the time to leave us this review Caroline, we are so delighted that you have had such a lovely experience visiting your aunt. We really appreciate this feedback!
well done all!
well done all!
Thank you for taking the time to leave us such fantastic feedback, we really appreciate your kind words, and we are also delighted to hear that your Nan is feeling so well cared-for. Our staff work extremely hard to ensure a warm and welcoming atmosphere at Hilton House, so thank you for the trust you place in us to look after your loved one.
My grandad has been here for just over a month now and has settled in beautifully. He is cared for by the responsive, friendly staff and most importantly we know he is safe!! my grandad prefers to stay in his room and the staff see to his needs to make sure he is as settled and comfortable as...
My grandad has been here for just over a month now and has settled in beautifully. He is cared for by the responsive, friendly staff and most importantly we know he is safe!! my grandad prefers to stay in his room and the staff see to his needs to make sure he is as settled and comfortable as possible and ensure his room is always clean and tidy to ensure he cannot trip on anything as he is blind. Thank you!
Thank you for taking the time to leave us this feedback, we are so pleased to hear that your granddad has settled in and is feeling at home with us. If there are any comments you'd like to pass on that would help us improve our service please do feel free to send them to enquiries@lovett-care.com
My nan has recently moved into Hilton House. From the minute we arrived we was greeted by kind smiling faces. The whole team not only supports Nan but our family too. Nan is treated with dignity and respect. She really enjoys the activities and says the food is served hot and very good quality. and...
My nan has recently moved into Hilton House. From the minute we arrived we was greeted by kind smiling faces. The whole team not only supports Nan but our family too. Nan is treated with dignity and respect. She really enjoys the activities and says the food is served hot and very good quality. and just recently she too enjoyed the World Cup activities. I would recommend this home
It is wonderful to hear that not only is your nan settled and happy in our home, but that her wider family have also experienced the warm welcome we always give at Hilton House. Your feedback is so valued, thank you so much for taking the time to leave us this fantastic 5 star review.
my dad came to hilton house from hospital following a fall at home, the team have helped to build his confidence again. he is treated with dignity & respect, he's made friends and enjoys going out on trips with the activities team.
my dad came to hilton house from hospital following a fall at home, the team have helped to build his confidence again. he is treated with dignity & respect, he's made friends and enjoys going out on trips with the activities team.
We are delighted to hear that your father is having such a positive experience here at Hilton House, and that his confidence is continuing to grow as a result. The improvement of a resident's wellbeing is the best feedback we could possibly receive, thank you so much for taking the time to leave us this feedback.
My Granday as recently moved into the home he has settled well he enjoys the company and is very happy that the team treat him with dignity and respect.
My Granday as recently moved into the home he has settled well he enjoys the company and is very happy that the team treat him with dignity and respect.
We're so delighted that your grandfather has settled well with us and is enjoying the company of our community! Thank you for your kind words about our team, we will let them know that their hard work is not going unnoticed. We're very grateful for your review.
Dad is a new resident, the home is very welcoming as you enter. Sharon the manager shown us around she was very pleasant and full of knowledge. We accepted the room immediately. Dad is very happy he loves the staff and has made a few friends. He enjoys the meals and snacks
Dad is a new resident, the home is very welcoming as you enter. Sharon the manager shown us around she was very pleasant and full of knowledge. We accepted the room immediately. Dad is very happy he loves the staff and has made a few friends. He enjoys the meals and snacks
We are delighted to welcome your dad into our home and to welcome your family as part of the Hilton House community. We are so pleased that you are already having a wonderful experience with us, thank you for taking the time to leave us this fantastic review.
Its a comfort to know he's in a safe environment, and having his medication safely every day. Plus meals and drinks at the right time. He likes his room and I'm going to get him football bedding.
Its a comfort to know he's in a safe environment, and having his medication safely every day. Plus meals and drinks at the right time. He likes his room and I'm going to get him football bedding.
Thank you so much for taking the time to leave us this wonderful review, Wendy. We are delighted that you feel reassured by our committed care for your husband, and that you are both having such a positive experience with us. We think that the football bedding would be a wonderful personal touch that would make the room feel even more homely!
Rooms and home keep very clean
Rooms and home keep very clean
Thank you so much for taking the time to leave this review, we are so pleased that you have had such a positive experience with us at our home.
Think this care home is one in a million, not only do they give give care to the patients but visiting members of the families too, always a warm welcome, always polite etc. I couldn't ask for anymore .
Think this care home is one in a million, not only do they give give care to the patients but visiting members of the families too, always a warm welcome, always polite etc. I couldn't ask for anymore .
Thank you so much for such a wonderful review, it really means a lot to the team that not only does your loved-one feel supported, but you and other family members do too. We're delighted that you have had such a positive experience and we're really grateful for your kind message.
My wife is settled and happy since moving into Hilton house. She is treated with dignity and respect. team members and manager are friendly and approachable.
My wife is settled and happy since moving into Hilton house. She is treated with dignity and respect. team members and manager are friendly and approachable.
Thank you so much for taking the time to leave this wonderful message and for sharing such an honest and touching review. We are massively proud of our team for making you and your wife feel comfortable and happy, it's a real honour that you trust us with her care.
Every time i go to visit my friend the staff and home manager always make the...
Every time i go to visit my friend the staff and home manager always make the time to come and speak to me about my friend and any worries I have .If o were to ever need the service I would gladly use the Hilton House because of all the amazing work they do for my friend and the rest of the ladies and gentlemen they look after.
Thank you for taking the time to share such a thoughtful and heartfelt review, Adam. We are truly grateful for your kind words about Hilton House and the care your friend receives. It means a great deal to our team to know that their support with daily needs is making a positive difference to your...
Thank you for taking the time to share such a thoughtful and heartfelt review, Adam. We are truly grateful for your kind words about Hilton House and the care your friend receives. It means a great deal to our team to know that their support with daily needs is making a positive difference to your friend.
Your confidence in our service and your consideration for Hilton House for your own future care, is one of the greatest compliments we could receive, so thank you again for such kind and generous words.
I'm so impressed with the care and patience your team show my mum, she can be extremely cranky and 'the boss' and not be very cooperative at times and everyone is still so very kind well done to all of you kindest regards
I'm so impressed with the care and patience your team show my mum, she can be extremely cranky and 'the boss' and not be very cooperative at times and everyone is still so very kind well done to all of you kindest regards
Thank you so much for this wonderful review, it's our absolute pleasure to care for your mum, and we believe everybody deserves the patience and care they deserve so that they can be supported with dignity. If you have any further comments regarding your cleanliness rating we'd love to learn how we might be able to improve - thank you so much.
I am very happy how my sister Hazel is been looked after. I have no complaints.
I am very happy how my sister Hazel is been looked after. I have no complaints.
Thank you for taking the time to leave us this kind review, we know how important it is to families to have peace of mind and we are so pleased to hear that we have been able to afford that for you and the rest of your family when it comes to your sister's care. It's a pleasure to have Hazel, but...
Thank you for taking the time to leave us this kind review, we know how important it is to families to have peace of mind and we are so pleased to hear that we have been able to afford that for you and the rest of your family when it comes to your sister's care. It's a pleasure to have Hazel, but if you do have any other comments regarding your review please feel free to pass them on, as we'd love the opportunity to improve wherever we can.
I always find the staff courteous and helpful. Although my uncle would prefer to be at home, he realises that he is dependent upon the staff and is content to be a resident.
I always find the staff courteous and helpful. Although my uncle would prefer to be at home, he realises that he is dependent upon the staff and is content to be a resident.
Thank you for your feedback. The transition can certainly pose a challenge for some, and so it is our pleasure to offer that reassurance and care that calms any worries your uncle may have. Your feedback means a lot to us so thank you for taking the time to leave this fantastic review.
The things that we were concerned with have been dealt with promptly.
The things that we were concerned with have been dealt with promptly.
Thank you for taking the time to leave us this feedback, and we will absolutely always respond to any concerns promptly and with the utmost care and attention. We're pleased to hear that your mum is feeling settled and comfortable, but if you do have any further concerns please always feel free to reach out - thank you.
This is a lovely care home, and the staff are so nice. I'm very happy my nan is here.
This is a lovely care home, and the staff are so nice. I'm very happy my nan is here.
Thank you for taking the time to leave this review, we're delighted to care for your nan. If you have any further comments that you would like to pass on regarding your cleanliness rating then we'd love to learn from your feedback so that we can improve - thank you so much.
My mum is a resident at Hilton House. She is a nice lady, 98, she is well cared for and appears happy in the home.
My mum is a resident at Hilton House. She is a nice lady, 98, she is well cared for and appears happy in the home.
Thank you for taking the time to leave us this review. We are delighted that your mum is comfortable and happy under our care, and it is our pleasure to look after her to the highest standard possible.
The home is clean and tidy. Staff look after my nan really well, and she is happy to be at Hilton House.
The home is clean and tidy. Staff look after my nan really well, and she is happy to be at Hilton House.
Thank you for this wonderful review, we are delighted to hear that you are pleased with the standards of care and the performance of our hard-working team of staff. It is our pleasure to care for your nan and we're delighted to have her at Hilton House.
Really lovely staff and management. Can't do enough for you, nothing is too much trouble. Would highly recommend Hilton House. Superb.
Really lovely staff and management. Can't do enough for you, nothing is too much trouble. Would highly recommend Hilton House. Superb.
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I am a dedicated and compassionate Home Manager with over 9 years in the care sector, bringing a strong background in supporting individuals with...
I am a dedicated and compassionate Home Manager with over 9 years in the care sector, bringing a strong background in supporting individuals with challenging behaviours, learning disabilities, and those receiving domiciliary care within the community. For the past 6 years, I have been based at Hilton House Dementia Care, where I began my journey as a Care Assistant and progressed through Senior, Unit Manager, and Deputy Manager roles to my current position.
Throughout my career, I have remained committed to delivering high-quality, person-centred care, ensuring that every individual is treated with dignity, respect, and compassion. I thrive in dynamic environments and take pride in leading teams to provide safe, effective, and meaningful care that truly enhances residents’ lives.
I am passionate about making a positive difference each day, recognising that no two days in care are ever the same. My leadership approach is built on empathy, accountability, and continuous improvement.
Outside of work, I enjoy travelling and socialising with friends, but most importantly, I value spending quality time and creating lasting memories with my children and grandchildren.
Personal Motto: “Always be kind to others—you never know what they are going through.''
Susan is a valued member of our team here at Hilton House. Like everyone at Lovett Care, they're committed to helping us create a caring community...
Susan is a valued member of our team here at Hilton House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.
Alaisa has been working as a Senior Carer at Lovett Care’s Hilton House since 2023. She is passionate about delivering high-quality, person-centred...
Alaisa has been working as a Senior Carer at Lovett Care’s Hilton House since 2023. She is passionate about delivering high-quality, person-centred care and supporting residents to live with dignity, independence, and comfort.
Committed to continuous learning and professional development, Alaisa enjoys supporting and mentoring other members of the care team. She finds great satisfaction in seeing residents well cared for and takes pride in knowing that she has made a positive difference to their day.
Always friendly, approachable, and accommodating, Alaisa brings a warm smile and positive attitude to her role, helping to create a welcoming and supportive environment for both residents and colleagues.
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 47 Single Rooms and 4 Couples/Companion Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
1.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilton House to verify any information. View our terms and conditions. Hilton House has an Enhanced Service -what an Enhanced Service includes.