My lovely dad came into your care home for respite to start with and he loved it so much.Lisa B(Daughter of Resident/Service User)
Staff are knowledgeable and supportive to both residents and familiesStephanie T(Daughter of Resident/Service User)
My lovely dad came into your care home for respite to start with and he loved it so much.Lisa B(Daughter of Resident/Service User)
Staff are knowledgeable and supportive to both residents and familiesStephanie T(Daughter of Resident/Service User)
Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double bedrooms), large, welcoming communal areas, and 1.1 acres of accessible gardens.
At all times, the team at Hilton House care home goes to great lengths to promote the comfort, safety and wellbeing of their residents. From impeccable standards of...
Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double bedrooms), large, welcoming communal areas, and 1.1 acres of accessible gardens.
At all times, the team at Hilton House care home goes to great lengths to promote the comfort, safety and wellbeing of their residents. From impeccable standards of care to regular engagement with the wider community, person-centred care that respects the rights, choices, dignity, privacy and independence of residents is always at the heart of their work.
They specialise in residential and dementia care, providing each resident with a unique schedule tailored to each personality, and compassionate care for tailored needs. Each resident is treated as an individual and personal stories and interests are celebrated.
Nursing Care plus FNC £267.68
Respite stay minimum of 2 weeks - from £1,900 per week.
We do not provide Nursing Dementia Care.
The price(s) shown are provided by the care home. Contact Hilton House for full pricing details and T&Cs.
Contact Hilton House to confirm what's included and get a personalised quote:
Hilton House has a Review Score of 9.8 (9.811) out of 10, based on 32 reviews in the last 2 years.
Over all time Hilton House has 66 reviews.
Mum was at Hilton House for a number of years before her death on the 1st of October. I'm so happy to of known all the staff who have always been so very kind and supportive. Mum was very happy there.
Mum was at Hilton House for a number of years before her death on the 1st of October. I'm so happy to of known all the staff who have always been so very kind and supportive. Mum was very happy there.
The management and staff are always very helpful with any enquiry or questions you have. Always greeted with a smile and willing to help. The approach to the pandemic, keeping our loved ones safe has been exemplary, thank you. Under very difficult circumstances, they have managed to keep everything...
The management and staff are always very helpful with any enquiry or questions you have. Always greeted with a smile and willing to help. The approach to the pandemic, keeping our loved ones safe has been exemplary, thank you. Under very difficult circumstances, they have managed to keep everything going, keeping us updated with the photos and videos on FaceBook. Well done!
Thank you so much for your kind words, it's lovely to receive such nice feedback, I will be sure to share them with my team.
The staff were warm and friendly, nothing was too much trouble. My mum was on respite there and she was always smiling and saying how well she was being looked after, we will definitely be using Hilton House again whether it be for more respite or more of a permanent position for mum.
The staff were warm and friendly, nothing was too much trouble. My mum was on respite there and she was always smiling and saying how well she was being looked after, we will definitely be using Hilton House again whether it be for more respite or more of a permanent position for mum.
Hilton House looked after my mum for 18 months. She thought it was a hotel and she loved the food, especially the fresh salmon. She loved going out for a pub lunch and at Christmas, to the pantomime. Last month, in May, she was taken ill, and with the Coronavirus, we put in place that she would...
Hilton House looked after my mum for 18 months. She thought it was a hotel and she loved the food, especially the fresh salmon. She loved going out for a pub lunch and at Christmas, to the pantomime. Last month, in May, she was taken ill, and with the Coronavirus, we put in place that she would stay at Hilton House. The care, attention, updates and phone calls letting us know how she was were exceptional. We knew it was 'end of life' and they sent us a video showing us she was asleep and peaceful at the sad time. I would recommend highly the care and attention 100%. The staff were very caring. I couldn't ask for more.
Thank you so very much for your kind words, I appreciate it is a difficult time for you and am really grateful that you have taken the time to do that for us. It was a pleasure to care for your mum. I will ensure your lovely comments are passed on to the team.
We are very happy with the service Mum receives and feel confident she is being well cared for at this difficult time. It has been lovely to receive photos, video calls and updates whilst we are unable to visit. The photos of Mum enjoying Mothers Day, VE Day and other planned activities were much...
We are very happy with the service Mum receives and feel confident she is being well cared for at this difficult time. It has been lovely to receive photos, video calls and updates whilst we are unable to visit. The photos of Mum enjoying Mothers Day, VE Day and other planned activities were much appreciated and it was lovely to see her looking so happy and well-groomed. When enquiring about Mum, the staff can always answer any questions and give a full and thorough handover of how she is. It is a very well managed service and the staff are always warm and welcoming. Prior to the current pandemic restrictions, we were in and out most days and could see some super practice and lovely interactions with Mum and the other residents.
Thank you so much for your lovely comments, we will, of course, continue to send updates often as we appreciate how difficult it is for our relatives and friends not being able to see their loved ones face to face at this time. It is a pleasure to provide care and support for your mother and I will share your lovely review with the whole team as they will really appreciate your kind words.
This is new territory for us as our relative has only been at this home for a couple of weeks, and we are delighted with her care so far. The staff are attentive and friendly. We have witnessed staff taking extra steps to ensure the comfort of residents. Activities provided seem broad and varied...
This is new territory for us as our relative has only been at this home for a couple of weeks, and we are delighted with her care so far. The staff are attentive and friendly. We have witnessed staff taking extra steps to ensure the comfort of residents. Activities provided seem broad and varied and our relative loves the food. Her room is spacious and airy, even though it is a shared double. The staff are prepared to answer all our questions.
Thank you for taking the time to submit your review of Hilton House, it is a privilege to provide care and support for your relative. It will mean a great deal to our team to read your comments, and I will ensure they are shared with everyone. Thank you for choosing Hilton House.
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I am a dedicated and compassionate Home Manager with over 9 years in the care sector, bringing a strong background in supporting individuals with...
I am a dedicated and compassionate Home Manager with over 9 years in the care sector, bringing a strong background in supporting individuals with challenging behaviours, learning disabilities, and those receiving domiciliary care within the community. For the past 6 years, I have been based at Hilton House Dementia Care, where I began my journey as a Care Assistant and progressed through Senior, Unit Manager, and Deputy Manager roles to my current position.
Throughout my career, I have remained committed to delivering high-quality, person-centred care, ensuring that every individual is treated with dignity, respect, and compassion. I thrive in dynamic environments and take pride in leading teams to provide safe, effective, and meaningful care that truly enhances residents’ lives.
I am passionate about making a positive difference each day, recognising that no two days in care are ever the same. My leadership approach is built on empathy, accountability, and continuous improvement.
Outside of work, I enjoy travelling and socialising with friends, but most importantly, I value spending quality time and creating lasting memories with my children and grandchildren.
Personal Motto: “Always be kind to others—you never know what they are going through.''
Susan is a valued member of our team here at Hilton House. Like everyone at Lovett Care, they're committed to helping us create a caring community...
Susan is a valued member of our team here at Hilton House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.
Alaisa has been working as a Senior Carer at Lovett Care’s Hilton House since 2023. She is passionate about delivering high-quality, person-centred...
Alaisa has been working as a Senior Carer at Lovett Care’s Hilton House since 2023. She is passionate about delivering high-quality, person-centred care and supporting residents to live with dignity, independence, and comfort.
Committed to continuous learning and professional development, Alaisa enjoys supporting and mentoring other members of the care team. She finds great satisfaction in seeing residents well cared for and takes pride in knowing that she has made a positive difference to their day.
Always friendly, approachable, and accommodating, Alaisa brings a warm smile and positive attitude to her role, helping to create a welcoming and supportive environment for both residents and colleagues.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilton House to verify any information. View our terms and conditions. Hilton House has an Enhanced Service -what an Enhanced Service includes.