Sandfields, Cheltenham, Gloucestershire
Sandfields, Cheltenham, Gloucestershire
Sandfields, Cheltenham, Gloucestershire

Sandfields is a purpose-built Care UK home in Cheltenham, which opened in February 2014. The care home provides professional and personalised care provision and offers the the best in residential and nursing care in luxurious surroundings.

Sandfields is ideal for a wide range of care needs, including specialist nursing and residential care, and short term respite care, for older people.

Care is based around personal interests and hobbies. There is a coffee shop, hairdressing salon, library and cinema on site.

Group: Care UK Nursing & Residential Care Services

Person in charge: Deanna Lane (Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Respite Care • Close to Local shops • Near Public Transport • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sandfields: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Sandfields has a Review Score of 9.8 (9.805)

The Review Score of 9.8 (maximum of 10) for Sandfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 40 Reviews over all time. This Average Rating is also the rating value for Sandfields in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 30 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.805 for Sandfields is calculated as follows: ( (392 Excellents x 5) + (78 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 477 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sandfields is based on 30 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 30 Reviews ÷ 18 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    34
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sandfields?

  • Extremely LIKELY
    39
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sandfields

  • Daughter of Resident/Service User
    17
  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    5
  • Resident / Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • more

Sandfields are wonderful! Although they have up to ninety residents in one building. My mum lived in a self-contained home with fifteen residents and has been there for nearly two years. Her own room is large, light, clean and airy. The management of the unit is excellent.

All levels of care are what you would hope for. Individual needs are paramount and Mum has everything she asks for as well as a changing and varied program of daily activities and events to choose from.

It has been a great comfort to me to know that mum is constantly cared for and with no set visiting times, that I can visit whenever I like.

All aspects of general living are like a five-star hotel with everything well taken care of from reception, admin, maintenance, cleaning through to gourmet food.

The communal areas and facilities are well thought out and intelligently used providing an overall modern, homely and relevant lifestyle.

Many, many thanks to all that have contributed.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My fiance's mother has Lewy Bodies Dementia, which took some time to diagnose due to other medical conditions.
After in-depth research into care homes in the Cheltenham and Gloucester general area, Sandfields was the most informative, welcoming and clean facility. The rooms spacious and airy, the food tasty and plentiful and most importantly, the staff are caring, helpful, sympathetic and gentle. Highly recommend.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very clean, tidy and comfortable.
The staff are always happy and helpful.
The staff understand the residents' different needs and characteristics and use the knowledge to look after them.
My Dad is very well looked after, he is always clean, tidy and happy.
We are happy knowing he is well fed, medicated and taken care of.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My stepmother has been a resident at Sandfields for nearly three months. After living on her own for nearly four years in a fairly isolated village, I was apprehensive as to how she would adjust to ‘institutionalised’ care. However, she has settled in well - due to the fantastic support and kindness of all the staff. Her overall state of mind is so much better and she seems to have a much more positive approach to life generally. She loves the activities, particularly the music and animal related ones. Her physical health has improved and she tells me on every visit I make - how good the staff are.

I am particularly impressed with the cleanliness and ‘fresh smell’ of the Sandfields environment. Its location is ideally situated for both local rail and motorway links.

Thank you to Sandfields.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone is very kind and efficient. I think this is one of the best care homes I have been in.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff all take an interest in the residents and thanks to the attention and company received, our relative is a totally different person to when he arrived at Sandfields. A lot of effort has been made by the staff to encourage and support him in pursuing his interests which had lapsed before his admission. This has given him a purpose in life which he did not have 18 months ago.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent all round care.
Excellent care home manager.
Excellent staff.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A huge thank you and many congratulations to everyone who organised and took part in Sandfields first ever talent contest! Let's hope it is the first of many. What was extra special is the way residents had been encouraged to participate, not just be entertained by staff. It was genuinely entertaining and humbling to see kindness and patience from staff from various departments towards residents! It was a joy to see tears of laughter rolling down residents faces! The audience enjoyed shouting out scores to the judges and especially enjoyed seeing Head of Maintenance being sprinkled with water during "Singing in the Rain".

Recent research indicates that residents in care homes significantly benefit from interacting with young children. Sandfields has been inviting children to various events and join in with residents for some time. A recent event enjoyed by young and old was the Teddy Bears Picnic. Well done to all who have helped 2 generations to enjoy themselves and each other's company.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum, my sister and I would like to give our whole and heartfelt thanks to everyone at Sandfields in Cheltenham, where my wonderful daddy spent the last two weeks of his life.
He was so wonderfully cared for by the superb staff. He was kept comfortable and pain-free, by the most lovely, kind and caring people. They treated him with the utmost respect, and we had absolute trust in them. During his last few days, they unquestioningly supported us to be with him, always checking to see if we (and he) had everything we needed, from a spare duvet to a hug or a cup of tea. I had never thought that care homes care could be like this, and now I think that we are very lucky to have found Sandfields when we did, and to have been able to spend these last few days with my dad, surrounded by so much love and support.
Thank you to everyone, from the manager, receptionist, activities coordinators, handy man, and of course all the remarkable nurses, all of whom we knew by name in that short time.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Frist class in all departments. Made a very sad time bearable and went above and beyond the 'call of duty'. The whole family is cared for and made to feel most welcome. This is somewhere I would like to come to if and when I had the need. All my thanks to everyone concerned in the care of my beloved husband.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The standard of rooms, garden, food is excellent.
Some of the staff are excellent, and Mum is always brought in her wheelchair into the dining room and lounge areas.
I especially like the residents and visitors café downstairs with free self-service tea/coffee and cakes and patio doors to the garden.
At mealtimes, it would be nice if there were extra staff on hand to help some residents eat and staff to push wheelchairs into the garden for residents who can't walk.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum moved to Sandfields for respite care following a stay in hospital. She was made to feel very welcome from the moment she arrived.
The staff cannot be praised highly enough for the care they provide and the respect they have for the residents.
they went out of their way to find out what Mum likes in both the way she is looked after, her interests and the food she likes to eat.
Her recovery was nothing less than remarkable with her soon being able to enjoy the activities, the cafe and gardens.
It is great to see Mum happy again. So much so, she has decided to stay at Sandfields on a permanent basis. All the staff, without exception, go out of their way to get to know the residents and always have time to speak with them and help with whatever they need.
This includes management and admin staff who are very supportive and interactive with residents and family.
As soon as you walk in, the atmosphere is warm, welcoming and friendly.
Thank you so much for your help and support.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sandfields is the best care home I have ever visited. The quality of care right from the managers to the cleaners are professional and caring. Nothing is too much trouble for them. My friend was there for thirteen months until she sadly passed away. She was lucky to have been in such a caring environment for the last year of her life.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After 4 months of excellent care, sadly he died early in March. Suffering from terminal advanced cancer, he was transferred from hospital and was nursed and cared for by an excellent team of nurses and care assistants, right to the end. Bedridden, he was unable to participate in the many well-organised activities which were offered. The ambience of Sandfields was light and very modern and visitors were also welcomed by the entire staff with a lovely smile and comforted at the end. We are so glad we chose Sandfields.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

The staff at Sandfields make this a home from home for the residents and the family. I am so thankful my mum spent the last 18 months of her life in a place that cared so well for her. From the lovely food, the range of brilliant activities to the lovely decor - all you could want. Yet, even more importantly the greatest asset Sandfields has is the wonderful, kind, caring and lovely staff in every area of the home. It's a big decision choosing a care home and in my experience, Sandfields is the wisest most excellent choice you can make.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We originally moved Dad in for some respite care following time in hospital, he was so well looked after on Dickens suite, all the staff were really helpful and ready to call in the district nurse and doctor as soon as was necessary. The food was lovely and the staff were really quick to get to know him and ensure that his every need was catered for, he was only there for two weeks and then went back into hospital.
He was in hospital for 5 weeks and returned to the Nursing suite as he was really frail and it became apparent that he was on end of life care.
The nursing staff were so lovely with him he was treated with the utmost respect and kindness as were his whole family, we were fed and our every need was also taken care of at this difficult time. The nursing staff were excellent and made a sad event as lovely as it could be, when Dad passed away after a week we felt like we would miss the staff at Sandfields and that they had become friends.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am very grateful for the quality of care that my husband is receiving at Sandfields. There is a real sense of community in the home which has helped my husband to feel settled. Everyone is valued, be they residents, friends, family or staff. There are opportunities for everyone to have a say about what goes on in the home. There is a sense that all the staff work as a team to achieve the very best for the residents, it is ongoing and means that there is a vitality and positivity about the home.
There is always a friendly welcome from the reception staff. I feel at home and comfortable when spending time with my husband. Our dog loves to visit too. As do our grandchildren. There is a large, light cafeteria conservatory area, ideal for residents and visitors to relax and enjoy the tempting homemade cakes and coffees, teas etc that are on offer. It is also an opportunity for visitors and residents to mix with others who are using the home.

Everywhere is well maintained, the resident's rooms are large and comfortable.
The activities staff work tirelessly and enthusiastically providing a wide range of things to enrich the lives of residents. Visitors are encouraged to join in too. My husband and I have been able to share in the pleasure of entertainments and activities organised by the team. Our grandchildren have enjoyed Victorian afternoons, Christmas decoration making sessions and more.

My husband is given the best of care. His many medical needs are attended to with diligence. During difficult episodes, the managers and staff have given me their time and support and my husband has been treated with respect, kindness and understanding.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff were very skilled capable and caring. The final few months of my father's life were as peaceful and comfortable as possible

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sandfields is excellent in every way.
Faultless.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is happy here. Her room is great and night staff are helpful and always helping. Food is good and home is nice and warm. The only downside is car parking.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved into Sandfields in August 2016 after a very disappointing experience in another care home in the area. She was immediately impressed and made to feel very welcome.

Mum liked the bright coffee shop area, was also enthused by the activities laid on, and took up some old hobbies again.

The staff on her wing looked after her very well and were very proactive in dealing with problems. On the couple of occasions that I noticed something troubling Mum, I mentioned it to the staff and discovered that they were already aware and actively dealing with it. Bell rings were answered promptly and the room was always clean and the equipment well-maintained.

Sadly, her health declined over Christmas and she passed away in January. However, on several occasions beforehand she told me how well-cared for and safe she felt at Sandfields. It is a comfort that she spent her last months in such a pleasant environment and I would recommend Sandfields wholeheartedly.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following my father's death, my mother moved into Sandfields care home in February 2016. She was 87 years old, frail and after 65 years of married life quite lost. The accommodation, lounges, cafe, layout of the home all wonderfully arranged. She had a lovely private space with her one en-suite, shower room and yet just outside her room she had a very comfortable and inclusive lounge and dining room to make friends with other residents. The staff are caring and helpful and she enjoyed their company as well as their care. She was nursed through her final illness with people she knew, in her own room and this meant a lot to her and her family.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has now been at Sandfields for 16 months. She is extremely happy here. the care ana attention she receives is second to none. As her daughter, I have a really good relationship with many of the staff including her main carers, management, activity reception and kitchen staff. They are always cheerful and willing to go that extra mile to make residents feel at home and importantly safe. The home is kept very clean and it is a pleasure to visit. I am very pleased we chose Sandfields for my Mum.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My initial impressions were and still are very good. I am certain that Sandfields outperforms other homes in this town. I cannot really fault the service provided. The quality of care seems top notch and all the staff treat Mum so well and they display care, understanding and empathy for her situation. The bottom line is that Mum feels happy and importantly very safe and she is very content. I am a strong advocate for Sandfields and it is a pleasure to visit.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Sandfields since April 2016. She went there from hospital, very reluctantly, following a fall at home. She has Parkinson's and Lewy Body Disease and was no longer able to live at home safely even with a live-in carer. She has been treated with respect since the day she was admitted. The home is modern and maintained to a high standard. The rooms are very comfortable and residents are encouraged to personalise them.
The staff, from the manager down to the cleaners, are professional and caring. Her physical and mental health have improved immensely despite the unrelenting progress of the disease. We are able to raise any issues or problems in the knowledge they will be considered and actioned.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My husband arrived at Sandfields in December 2016. The attention he receives is unquestionable. The care, devotion and consideration are excellent. The cuisine would do any top restaurant proud, both in flavour and variation. We are 100% fully satisfied with all the medical expertise he is receiving.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very well run, always clean and friendly.
The staff are amazingly kind, understanding and helpful. Their patience is amazing. There are many activities available to the patients. My husband and I value the monthly communion service.
The food is well cooked and delicious particularly the home made cakes. My only complaint is that the laundry service often mislays the patient's clothes.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Sandfields responded to this review on 17 Jan 2017:

We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. I understand that the home manager has already been in touch to discuss the issues regarding the laundry service. Unfortunately, in this instance, the iron-on labels in your husband’s clothes washed off after several washes and it took a little while to reconcile the unlabelled items back to your husband. We are pleased this has now been resolved and to ensure this does not happen again, we are advising all residents and their families to opt for sew-on- labels. Your feedback is important to us and helps us to make improvements and so we thank you for taking the time to share your views.

Everyone is kind. I am well looked after. Staff are pleasant and I enjoy living here. It's taken time to settle in but you get there is the end.
Plenty of activities and events that we can take part in.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has stayed at Sandfields on three occasions for respite care. The last visit for three weeks. When 2 have "collected" him he has been happy - on very good terms with all the staff who were warm and supportive. The whole ambience of Sandfields is one of warmth, support, gentle humour and understanding of both the residents and his/her relations.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I want to thank the staff of Sandfields for being so supportive and willing to help me when my 95 year old relative needed to go in for respite care after a fall which resulted in a hospital stay.
They assessed my relative in the hospital and facilitated her coming to stay at the Sandfields the next day.
All the staff facilitating this were extremely helpful and efficient.
This was about our fifth stay at Sandfields over the last couple of years and I would not hesitate in recommending their care.
My relative is fiercely independent and they always treat her with respect and dignity.
They have helped me when we have reached crisis point and always help to calm the situation.
Thank you again to you all at Sandfields. We really appreciate your help and understanding.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When I first visited Sandfilelds in July this year I was pleasantly surprised. It would have been easy to have been convinced by just the modern building and decor. However, I took the time to listen in to conversations between residents and staff in various settings whilst touring the carehome. The level of respect was very reassuring. There was no patronising; I overhead genuine, considered and chatty conversations.

Since my wife has become a resident my opinion of it has increased. All the staff know her, will stop and chat and always with a smile. And this is not confined to the care workers but also to the management, administration, catering and maintenance staff.

Whilst my wife is not really aware of her change of home, for the family and me, it has not been so easy. Here again, the staff at Sandfields have been wonderful. They have taken time out to spend time with me to help me through my difficulties in coping with this massive change to our lives.

Thank you all!

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum is looking and responding much better than she has for the last 6 months. When she was in hospital, she became very withdrawn. But since she came to Sandfields, the staff have been so kind and encouraging, she has blossomed! She has become more like her old self. Even though her dementia seems to have stopped her speaking. The staff have encouraged her to take notice and response to others. She is now eating and drinking almost normally and smiling at and acknowledging people.
I don't think she could get better care/nursing anywhere else. Everyone is so kind.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother comes to Sandfields three days a week, she comes to give me a break (she lives with me) and she will be coming in for a respite break later this month. Sandfields staff are all lovely and very friendly and know her by name, as soon as she walks through the door she is greeted by all staff who set eyes on her in a most affectionate manner and they treat her with respect and care. She is quite happy to come here and has made many friends.
I feel that by coming a few days a week she is getting to know her way around and should the need for her to come and live full time arise then it will not be such a change for her and the adjustment will hopefully be easier for her.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Having visited several care homes for both my father and mother it is quite clear that Sandfields stands out. The accommodation is modern and bright but remains homely and welcoming. However, where Sandfields really stands out is the level of care which starts at the top and works all the way through this very well managed care home. The resident's wishes are always at the top of all decisions made, so with my mum, this involved keeping her in her room and ensuring that the care she needed could be provided on her floor, from getting her hair and nails done even when she was too sick to move. The care extends not just to the resident but the family too and the support my brother and I were given at all times kept us going when times were hard. I would have no hesitation in recommending Sandfields.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been very impressed with everyone at Sandfields. All the staff are kind, compassionate, professional and friendly with a sense of humour too! They all went the "extra mile" to care for my mother and also for my daughter and myself after she died. The standard of care was very much better than any hospital's (I have been an NHS nurse for 30+ years).
Mum was very happy there and settled in remarkably quickly.
I would recommend Sandfields without any hesitation it is an exceptional care home of the highest quality.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since moving in the relief of being looked after has made me and my family feel at ease. The staff are wonderful and it's nice to have a giggle with them everyday.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A little more attention could be given to menu and food wastage. Senior citizens find it hard to digest Chilli's, Spaghetti Bolognese, Curries etc. Recently fish was served without bones being removed causing a problem. Hence all the lunches being returned. A less elaborate menu would be welcomed.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Sandfields responded to this review on 07 Jun 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch with you.

Thank you for your feedback around the choice of food available. We always welcome comments and are really keen to adapt menus to suit our residents’ needs. In fact we have regular monthly resident meetings with the Head Chef in attendance where we ask for feedback from everyone who is able to attend, ensuring that we adapt the menus to suit their needs and preferences. Many thanks also for your feedback regarding the fish. This was caused by a supply issue which we immediately rectified with the supplier.

Staff very pleasant. I am very well looked after. I am taking part in the activities. Rooms are very comfortable.

How likely would you be to recommend Sandfields? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff are always friendly and welcoming. They have been very supportive to my mother, offering extra assistance when needed. Always responsive to request/comments on her care package.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has just come to the end of a 5 week stay at Sandfields to recuperate after a 5 week stay in Cheltenham General following a major heart attack and fractured neck of femur. She arrived in a wheelchair, low in spirit, no interest in food, having lost a considerable amount of weight while in hospital, weight she didn't really have to lose.

Today, mobilising well, enjoying food and has started to regain weight. She is full of praise for the staff and care, has regained a lot of independence and is returning to her flat tomorrow.

How likely would you be to recommend Sandfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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