Sandfields

St Georges Road, Cheltenham GL50 3EL
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9.8 145 Reviews
  • Sandfields, Cheltenham
Located in Cheltenham, Sandfields is a purpose-built care home providing quality residential, respite, nursing and dementia care.

Built over three floors, Sandfields is the epitome of comfortable living. The floors are divided into two suites, each benefiting from its own dining room, lounge and spacious en-suite bedrooms. Creating smaller communities in the home makes it easier for residents to get to know each other, and it keeps hustle and bustle to a minimum.

Sandfields also has a range of fantastic facilities including a café, hair and beauty salon and cinema room. The experienced team provides person-centred care based around residents' personal interests and hobbies, supporting them to live fulfilling lives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1824
  • Self-Funded Residential Dementia Care: from £1914
  • Self-Funded Nursing Care: from £2064
  • RESPITE Self-Funded Residential Care: from £2034
  • RESPITE Self-Funded Residential Dementia Care: from £2124
  • RESPITE Self-Funded Nursing Care: from £2274

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Sandfields to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Malaika Charles (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Parking

  • On site

Sandfields Reviews (145)

9.8

Sandfields has a Review Score of 9.8 (9.816) out of 10, based on 33 reviews in the last 2 years.
Over all time Sandfields has 145 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sandfields
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Total of 145, showing 41-60
Review from Julie J (Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Sandfields in February 2023 from another care home in Cheltenham, where they had been awarded a CQC outstanding award. Her care there (and mine as a relative) at this home was much less than outstanding. Having never been through a care home selection process, I thought a CQC outstanding
level denoted a greater level of care, but it appears not.
I'm so pleased with how well Mum has settled in, the staff are caring and compassionate, and I feel Mum's needs are fully met. Mum has dementia, is immobile and struggles to communicate her needs, but the staff understand and work with her to reassure her and ensure her comfort.
I visit Mum sometimes daily. Unlike the previous care setting, I'm made to feel very welcome and part of the family at Sandfields. This matters very much to me as I had looked after Mum at home for a long time prior to her needing a care home setting.
In my opinion, I feel that Sandfields deserves a CQC outstanding!
Reply from Hannah Atherley, Reviews Team at Sandfields

Hi Julie, thank you very much for taking the time to leave us feedback about your experience. At Sandfields, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Philip G (Son of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Sandfields work hard to create a safe and comfortable home for residents. Key staff have been in post for years, creating a warm and caring environment. Communication with relatives is good, and we always enjoy our visits to Sandfields, including time spent with Mum in the excellent care,
or when the weather is good, in the lovely garden.
Reply from Hannah Atherley, Reviews Team at Sandfields

Hi Philip, we are delighted to read your review. Thank you very much for highlighting our long-standing staff members and our communication.

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Review from Nicola H (Daughter-in-law of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has lived at Sandfields now for seven months. Her physical health continues to be well, and her mental health has gotten better; she is witty, humours the staff, has established relationships with the carers and trusts and allows them to take her on walks, activities and showers regularly.
We receive regular feedback, and even at the first sign of a cold coming, we were notified and continued to be updated as it developed to a sore throat but reassured it was not Covid and her temperature was regularly taken. If we take Mum out and we've asked for warmer clothing, we have gone in and found her dressed suitably, and her coat, hat, scarf and gloves are all laid out beautifully for us to assist Mum to be ready and warm on a cold winter's day. We could not be happier as the quality of care continues not only for Mum, but the staff take care of us also - nothing is ever a bother. If only all care homes were as genuinely compassionate and thoughtful and constantly considerate.
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Review from E A (Son of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sandfields is a warm and welcoming home with staff who show high levels of care and concern for both residents and their relatives.
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Review from Martin D (Son of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old mother spent a few weeks here for respite after a fall. She loved it so much that she asked to stay permanently. Can't fault the staff - they are all lovely and caring. The meals are pretty good, and the service is first-class. Plenty of activities on a daily basis, and residents are
encouraged to socialise and interact. Lovely rooms, all kept well and clean.
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Review from B F (Wife of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was cared for very well and was very happy. We also loved the cat more. Thank you.
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Review from J K (Daughter of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently moved into Sandfields and is happy there, having been unhappy in her previous care home. She says that all the staff are very nice and caring and she enjoys regular trips out in the minibus. It is important for me to know that she is safe, well cared for and happy.
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Review from R T (Sister-in-law of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely grateful that my sister-in-law was allowed to enter Sandfields within six hours of applying to the home. All the staff that I came in contact with during my sister-in-law's stay were extremely helpful, caring, polite and respectful, and nothing was too much trouble. My sister-in-law's
wife and myself found the facilities f the cafe/bar and garden were great areas for all of us to relax together. My sister-in-law was treated with dignity right up to the end.
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Review from M T (Sister of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was very happy in the home.
The last week of her life, she was nursed extremely well, and all her needs were seen to quickly.
Top marks to every member of staff at Sandfield.
I will strongly recommend Sandfields to anyone because of all their facilities and caring staff.
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Review from Julie S (Daughter of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very hard for us to have to move Mum into a care home after the loss of our dad. Sandfields is a very friendly environment. The members of staff are all professional and very helpful. Nothing is too much trouble, and they are always there to listen. The care staff understand Mum's dementia and
medical needs. Mum enjoys the activities and loves her room. I would highly recommend Sandfields.
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Review from S B (Sister of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout the past five years, and especially during the "Covid" epidemic, I was kept informed about my sister's condition, and as the rules were in place, everyone did the best possible for me. All the staff work to keep a high standard at all times and the results can be seen and felt.
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Review from Ella W (Granddaughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most caring staff I have ever met. It is so clean and always tidy. I can see it much be a difficult place to work in, emotionally and physically, but I am always met with a smile. My grandma suffers with dementia, and the staff are so sympathetic and well-informed.
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Review from Dawn L (Daughter-in-law of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and caring staff - make Sandfields a home from home.
Hairdresser and activities.
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Review from D C (Husband of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sandfields is a friendly environment for residents and relatives alike. The staff are caring, professional and always happy to help. It is a real home from home.
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Review from Caroline B (Resident) published on 12 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came in for aftercare after a hip operation. I was greeted with the utmost kindness and care. I feel this contributed to my ongoing recovery.
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Review from M G (Daughter of Resident) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last 26-months of her long life (nearly 101) at Sandfields. I was concerned about her going into care as she was very independent and also English wasn't her first language. However, a fall and broken hip left us forced us to get help. We tried live-in care, but this wasn't satisfactory
as she found the inevitable changeover of personnel very stressful, and she was always worried about household problems.
Sandfields were brilliant - we had a very sociable period before the first lockdown, Mum was exceedingly well looked after and felt very relaxed. The pandemic obviously caused problems, but the staff were excellent at keeping us informed of visiting possibilities, new regulations etc. And they pulled the stops out for her 100th birthday - despite the fact that she could only see us through the window, she had a wonderful, memorable day.
The staff looked after her really well throughout. At the end, we were able to visit freely and felt she had every care.
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Review from Victoria W (Daughter of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Sandfields team are so reassuring and knowledgeable. We had to move Dad from another care facility and sorting all this was much easier with the admin and nursing team being so helpful in offering information so we could make the right choices. Dad was treated with the utmost respect and care. The
staff were interested in him, his life and all his accomplishments. As he was a palliative care resident, I was pleasantly surprised at how much support was shown to me and the family. The medical/nursing care was outstanding. Brilliant communication between staff and shifts. Regular checks were done, actions were taken, and I was kept up to date with all care and medical decisions. Food was excellent and tailor-made to suit Dad. His room was lovely and clean. When he passed, they had looked after both of us nonstop for 3-days, as I had wanted to be with him. I was shown real kindness. They looked after all the arrangements and advised me on the next steps. Highly recommend. Would use again.
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Review from Amanda (Daughter of Resident) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been living an independent life in Cheltenham, with lots of friends and support. Then the pandemic happened and for a year she was without any real human contact and getting very depressed. I live abroad and was not able to visit and my sister was not allowed to travel. In January she had a
massive stroke and after 4 months in hospital, Mum was discharged - no speech and very little cognition. She needed 24/7 care. It was very difficult finding the right care home - I looked at 15 options and had a checklist of criteria. A key element for mum was she needed to feel like she was part of a caring community - residents and staff, rather than a hospital environment - patients and nurses. Mum has settled in so well, physically looks amazing - taking part in lots of activities. When I visit I see all the staff engaging with the residents, and they really care. I spent a lot of time choosing the right place for mum- and Sandfields has exceeded my expectations.
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Review from H L (Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not being able to make a comparison with similar experiences, my stay at Sandfields has been a helpful and pleasant one. All staff have been supportive and friendly, but also displaying the necessary respect. Need for support has been addressed immediately and without long delays. Initial introduction
to staff and other residents eased communication and settling into a new environment. A choice of food at mealtimes and consideration of personal dietary needs made meals a happy experience. Activities offered were physical and social benefits. I would have no hesitation in recommending Sanfields to others.
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Review from K F (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Sandfields is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.816 for Sandfields is calculated as follows: ( (344 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 391 Ratings = 4.816
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sandfields is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Malaika

Malaika Charles

Job Title: Home Manager

I'm a qualified and experienced nurse – I've worked in hospitals and care homes for over twenty years.


I joined Care UK in 2014 and have worked my way up to clinical lead, deputy manager and now home manager.


No two days are ever the same here at Sandfields. Every resident is treated as an individual and according to their changing needs. My favourite part of the day is meeting with my team at the start of the day, receiving handovers from each unit and supporting colleagues to make decisions that will make a difference in the lives of the residents.


Outside of work, I'm very connected with my church and the local community. I also like to spend my free time going camping, sightseeing and connecting with friends and families all over the world via social media.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sandfields to verify any information. View our terms and conditions. Sandfields has an Enhanced Service - more info.