Sandfields

St Georges Road, Cheltenham GL50 3EL
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9.8 148 Reviews
  • Sandfields, Cheltenham
Sandfields is a purpose-built care home in Cheltenham, providing quality residential, nursing and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.

Sandfields truly sets the standard in comfort and has been recently refurbished to offer a luxurious, contemporary and elegant setting. Sandfields has a range of luxury facilities including a café, hair and beauty salon and cinema room.
Built over three floors, each floor is divided into suites, each benefiting from its own dining room, lounge and spacious en-suite bedrooms. Ground floor rooms open on to the beautiful gardens. Creating smaller communities in the home makes it easier for residents to get to know each other, and it keeps hustle and bustle to a minimum.

The Cheltenham home is situated near to town, and the dedicated lifestyle team arrange a programme of one-to-one and group activities, as well as trips out in the home’s minibus.
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Care Provided by Sandfields

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1824
  • Self-Funded Residential Dementia Care: from £1919
  • Self-Funded Nursing Care: from £2089
  • RESPITE Self-Funded Residential Care: from £2034
  • RESPITE Self-Funded Residential Dementia Care: from £2129
  • RESPITE Self-Funded Nursing Care: from £2299

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Sandfields to find out the exact price for your requirements.

Contact Sandfields to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Sandfields to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Malaika Charles (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Parking

  • On site

Sandfields Reviews (148)

9.8

Sandfields has a Review Score of 9.8 (9.825) out of 10, based on 28 reviews in the last 2 years.
Over all time Sandfields has 148 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sandfields
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Total of 148, showing 41-60
Review from David L (Friend of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with the excellent facilities and staff. After a warm reception for our initial visit, we have been so impressed with the speed and efficiency of the seamless transition from the lady's own home to this five-star care home, where she is extremely happy. A big thank you to all those
who contribute to this great service. I highly recommend it and would put my own name down to stay here!
Reply from Caprice Geisha, Reviews Team at SandfieldsHi David, thank you very much for taking the time to leave us this lovely feedback about your experience. At Sandfields Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Jenny D (Daughter of Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very unsure about whether our father was ready to go into a care home, but having placed him at Sandfields, we realise it was the best decision. His health, both physically and mentally, has improved since being there for the last three months. He is happy and never gets bored, as he loves all
the activities that are laid on, and he gets to socialise regularly. The stress of having to go shopping, cook his meals, do washing, etc is gone enabling him to enjoy life. All the staff at Sandfields are friendly and always happy. No regrets on his and our side.
Reply from Caprice Geisha, Reviews Team at SandfieldsHi Jenny, thank you very much for taking the time to leave us feedback about your experience. At Sandfields Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are always here for you and the family.
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Review from R F (Nephew of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very pleased with the care and help our auntie gets at Sandfields. What can be a difficult time has been managed with compassion and support by everybody at Sandfields. Thank you.
Reply from Caprice Geisha, Reviews Team at SandfieldsHi, thank you very much for taking the time to leave us feedback about your experience. At Sandfields, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Julie J (Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Sandfields in February 2023 from another care home in Cheltenham, where they had been awarded a CQC outstanding award. Her care there (and mine as a relative) at this home was much less than outstanding. Having never been through a care home selection process, I thought a CQC outstanding
level denoted a greater level of care, but it appears not.
I'm so pleased with how well Mum has settled in, the staff are caring and compassionate, and I feel Mum's needs are fully met. Mum has dementia, is immobile and struggles to communicate her needs, but the staff understand and work with her to reassure her and ensure her comfort.
I visit Mum sometimes daily. Unlike the previous care setting, I'm made to feel very welcome and part of the family at Sandfields. This matters very much to me as I had looked after Mum at home for a long time prior to her needing a care home setting.
In my opinion, I feel that Sandfields deserves a CQC outstanding!
Reply from Hannah Atherley, Reviews Team at SandfieldsHi Julie, thank you very much for taking the time to leave us feedback about your experience. At Sandfields, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Philip G (Son of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Sandfields work hard to create a safe and comfortable home for residents. Key staff have been in post for years, creating a warm and caring environment. Communication with relatives is good, and we always enjoy our visits to Sandfields, including time spent with Mum in the excellent care,
or when the weather is good, in the lovely garden.
Reply from Hannah Atherley, Reviews Team at SandfieldsHi Philip, we are delighted to read your review. Thank you very much for highlighting our long-standing staff members and our communication.
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Review from Nicola H (Daughter-in-law of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has lived at Sandfields now for seven months. Her physical health continues to be well, and her mental health has gotten better; she is witty, humours the staff, has established relationships with the carers and trusts and allows them to take her on walks, activities and showers regularly.
We receive regular feedback, and even at the first sign of a cold coming, we were notified and continued to be updated as it developed to a sore throat but reassured it was not Covid and her temperature was regularly taken. If we take Mum out and we've asked for warmer clothing, we have gone in and found her dressed suitably, and her coat, hat, scarf and gloves are all laid out beautifully for us to assist Mum to be ready and warm on a cold winter's day. We could not be happier as the quality of care continues not only for Mum, but the staff take care of us also - nothing is ever a bother. If only all care homes were as genuinely compassionate and thoughtful and constantly considerate.
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Review from E A (Son of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sandfields is a warm and welcoming home with staff who show high levels of care and concern for both residents and their relatives.
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Review from Martin D (Son of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old mother spent a few weeks here for respite after a fall. She loved it so much that she asked to stay permanently. Can't fault the staff - they are all lovely and caring. The meals are pretty good, and the service is first-class. Plenty of activities on a daily basis, and residents are
encouraged to socialise and interact. Lovely rooms, all kept well and clean.
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Review from B F (Wife of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was cared for very well and was very happy. We also loved the cat more. Thank you.
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Review from J K (Daughter of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently moved into Sandfields and is happy there, having been unhappy in her previous care home. She says that all the staff are very nice and caring and she enjoys regular trips out in the minibus. It is important for me to know that she is safe, well cared for and happy.
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Review from R T (Sister-in-law of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely grateful that my sister-in-law was allowed to enter Sandfields within six hours of applying to the home. All the staff that I came in contact with during my sister-in-law's stay were extremely helpful, caring, polite and respectful, and nothing was too much trouble. My sister-in-law's
wife and myself found the facilities f the cafe/bar and garden were great areas for all of us to relax together. My sister-in-law was treated with dignity right up to the end.
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Review from M T (Sister of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was very happy in the home.
The last week of her life, she was nursed extremely well, and all her needs were seen to quickly.
Top marks to every member of staff at Sandfield.
I will strongly recommend Sandfields to anyone because of all their facilities and caring staff.
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Review from Julie S (Daughter of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very hard for us to have to move Mum into a care home after the loss of our dad. Sandfields is a very friendly environment. The members of staff are all professional and very helpful. Nothing is too much trouble, and they are always there to listen. The care staff understand Mum's dementia and
medical needs. Mum enjoys the activities and loves her room. I would highly recommend Sandfields.
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Review from S B (Sister of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout the past five years, and especially during the "Covid" epidemic, I was kept informed about my sister's condition, and as the rules were in place, everyone did the best possible for me. All the staff work to keep a high standard at all times and the results can be seen and felt.
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Review from Ella W (Granddaughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most caring staff I have ever met. It is so clean and always tidy. I can see it much be a difficult place to work in, emotionally and physically, but I am always met with a smile. My grandma suffers with dementia, and the staff are so sympathetic and well-informed.
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Review from Dawn L (Daughter-in-law of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and caring staff - make Sandfields a home from home.
Hairdresser and activities.
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Review from D C (Husband of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sandfields is a friendly environment for residents and relatives alike. The staff are caring, professional and always happy to help. It is a real home from home.
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Review from Caroline B (Resident) published on 12 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came in for aftercare after a hip operation. I was greeted with the utmost kindness and care. I feel this contributed to my ongoing recovery.
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Review from M G (Daughter of Resident) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last 26-months of her long life (nearly 101) at Sandfields. I was concerned about her going into care as she was very independent and also English wasn't her first language. However, a fall and broken hip left us forced us to get help. We tried live-in care, but this wasn't satisfactory
as she found the inevitable changeover of personnel very stressful, and she was always worried about household problems.
Sandfields were brilliant - we had a very sociable period before the first lockdown, Mum was exceedingly well looked after and felt very relaxed. The pandemic obviously caused problems, but the staff were excellent at keeping us informed of visiting possibilities, new regulations etc. And they pulled the stops out for her 100th birthday - despite the fact that she could only see us through the window, she had a wonderful, memorable day.
The staff looked after her really well throughout. At the end, we were able to visit freely and felt she had every care.
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Review from Victoria W (Daughter of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Sandfields team are so reassuring and knowledgeable. We had to move Dad from another care facility and sorting all this was much easier with the admin and nursing team being so helpful in offering information so we could make the right choices. Dad was treated with the utmost respect and care. The
staff were interested in him, his life and all his accomplishments. As he was a palliative care resident, I was pleasantly surprised at how much support was shown to me and the family. The medical/nursing care was outstanding. Brilliant communication between staff and shifts. Regular checks were done, actions were taken, and I was kept up to date with all care and medical decisions. Food was excellent and tailor-made to suit Dad. His room was lovely and clean. When he passed, they had looked after both of us nonstop for 3-days, as I had wanted to be with him. I was shown real kindness. They looked after all the arrangements and advised me on the next steps. Highly recommend. Would use again.
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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Sandfields is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.825 for Sandfields is calculated as follows: ( (299 Excellents x 5) + (19 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 332 Ratings = 4.825
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sandfields is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (110)

Meet the Team (1)

Malaika

Malaika Charles

Job Title: Home Manager

I'm a qualified and experienced nurse – I've worked in hospitals and care homes for over twenty years.


I joined Care UK in 2014 and have worked my way up to clinical lead, deputy manager and now home manager.


No two days are ever the same here at Sandfields. Every resident is treated as an individual and according to their changing needs. My favourite part of the day is meeting with my team at the start of the day, receiving handovers from each unit and supporting colleagues to make decisions that will make a difference in the lives of the residents.


Outside of work, I'm very connected with my church and the local community. I also like to spend my free time going camping, sightseeing and connecting with friends and families all over the world via social media.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sandfields to verify any information. View our terms and conditions. Sandfields has an Enhanced Service - more info.