
We are extremely pleased with the care and attention afforded to our friendH M(Friend of Resident/Service User)



We are extremely pleased with the care and attention afforded to our friendH M(Friend of Resident/Service User)



Sandfields is a purpose-built care home in Cheltenham, providing quality residential, nursing and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.
Sandfields truly sets the standard in comfort and has been recently refurbished to offer a luxurious, contemporary and elegant setting. Sandfields has a range of luxury facilities including a café, hair and beauty salon and...
Care Provided by Sandfields
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Sandfields for full pricing details and T&Cs.
Contact Sandfields to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Malaika Charles(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (90)
Parking
- On site
Sandfields Reviews (150)
Sandfields has a Review Score of 9.8 (9.841) out of 10, based on 21 reviews in the last 2 years.
Over all time Sandfields has 150 reviews.
I cannot praise Sandfields highly enough. The staff are all dedicated to giving the residents the quality of life they deserve. The management team are highly visible and are always ready to listen and help.
Thank you for your kind words and for taking the time to do this review for us.
Staff friendly, attentive, approachable and kind. Great activities and an inclusive atmosphere for all. Clean and organized, though sometimes Dad's clean laundry ends up with others! The cafe is comfortable and welcoming for visitors.
Thank you for taking the time to do this review for us and for your very kind words.
Caring staff who go the extra mile. Mum is very well cared for, secure, safe and happy. The entertainment programme is excellent. I can't think of anything they could improve on. Overall the experience has been wonderful - as a family member you are always made welcome - and the cafe is a great environment to meet others and socialise.
Thank you for taking the trouble to send a review for us and for your very kind words.
We initially visited a few care homes in the area and Sandfields was the only one where all members of staff smiled and/or spoke to us.
Mum was very anxious about moving from her family home; Sandfields' staff have been brilliant at reassuring her and making her feel welcome.
Sandfields is clean, bright and alive. Events and trips are put on for the residents, but Mum especially likes the café area near reception, spending most of her free time there, watching people come and go. We particularly like the free drinks and cake!
Mum misses old neighbours but, with no visiting restrictions, rarely has a day without family or friends.
The food is good and varied but what really makes the place home is the staff. Our family are so grateful to the staff who are caring, compassionate, empathetic and understanding to each individual resident in a fun, respectful way.
Thank you for taking the time to do this review for us. We do appreciate it and thank you for your kind words.
All the staff are very friendly and show high levels of care.
Superb location in central Cheltenham with lovely outside space and convenient on-site parking.
Very welcoming to us and our dog! Felt more like a hotel than a care home. Plenty of attentive friendly staff. Beautiful outdoor space. The cafe area is an especially useful space for visitors and residents to socialise.
Staff seem lovely and all take the time to speak to my Grandma. The garden is a lovely space which I know she appreciates as she spent a lot of time on her own. The activities available seem to be well run. She seems to settling in nicely.
Thank you for your review it is very kind of you, we are happy to have our lovely gardens. Activities are a very important part of our residents daily lifestyle at Sandfields.
My mother has been a resident since November 2022. The staff are always friendly and helpful. Activities are great and always encourages Mum to partake and sit in the lounge. The food is good and varied. Critical staff are attentive and focused and cared for by management to the resident's benefit!
We are always pleased to get a review, and therefore, we would like to thank you for taking the time to do this for us.
I attended Sandfields between 7/12/2023 and 19/1/24 after a light day stay in hospital for treatment for phenomia. I found the time at Sandfields very pleasant and comfortable. The frequent attendance of carers was very helpful and came out ready to go back to my home, living alone with carers coming for 1 hour, night and morning each day since. I am happy to recommend the service and kindness at Sandfields to anyone needing similar help.
Thank you for taking the time to leave us this review, we do appreciate your time. We are glad that you enjoyed your stay with us and felt that the experience was worthwhile to your recovery. We hope you continue to stay fit and well.
Thank you to everyone who made this occasion so very special for us all.
It was our pleasure to make your Aunt's birthday a very special occasion, we are glad that you all enjoyed your afternoon. Thank you for taking the trouble to leave this lovely review.
My mother is well looked after in the home and is happy in her room. Staff are friendly and attentive and check her regularly. Food is lovely and residents have a choice each day as to what they can eat. For visitors there is a lovely cafe to and sit in with homemade cakes made each day and self-service for a range of tea and coffees. When weather is warmer the well-maintained gardens are lovely to walk around.
We thank you for taking the trouble to complete a review for us. Also for all the lovely comments and we are glad that your mum is happy in her room.
Consistently good care, in line with what I have come to expect over six years. Sometimes when members of staff from other units, or new staff, are on duty with my mother's care there is a slight drop off in performance due to unfamiliarity, as would be inevitable for any care home, but overall the quality of care is outstanding.
Including their welcome to family members and also attending to anything that we required to help us care for our sister.
My father has been in Sandfields for a month and so far so good. He's still getting used to a care home after inability to live independently anymore. He has enjoyed the activities and food very much. The care he receives is good - the carers are friendly and kind and always remember the residents by name. He loves walking in the garden area and is making new friends. He is treated with dignity and the home is comfortable and warm. Only downside is lack of parking during the week and laundry service needs improving.
We are delighted to hear your father is enjoying his time at Sandfields and making new friends. Thank you for your lovely comments about the team, everyone works really hard to make Sandfields a lovely care home for residents to live. We would like to reassure you we are currently reviewing our laundry facilities and looking at external parking use for colleagues.
Highly recommend this care home and consider it to be one of the best in Cheltenham. Mum has settled well and feels safe and comfortable with wonderful caring and friendly staff. Comfortable room, great facilities for making your own cuppa, lovely visitors/residents lounge, nice outside space. So reassuring.
Your kind comments about Sandfields are very much appreciated and we are pleased to hear that your mum has settled well and feels safe and comfortable. Thank you for taking the time to send us a review, we are most grateful.
We are so relieved to have found Sandfields, the staff have gone out of their way to help and my grandmother is very happy there while recovering from a fall. I would highly recommend Sandfields, thank you!
At Sandfields Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Our friend of 46 years has recently had to go to Sandfields. She is thriving under the care she is given. The staff and carers are really kind. They really look after her.
We are thrilled to receive your review for Sandfields. We always do everything we can to maintain our high standards and offer the best service we can. We do appreciate you taking the time to give us a review; thank you.
Our mother has been a resident at Sandfields for just under two months and we could not be more relieved with the decision to settle her here. Sandfields is an immaculate care home with dedicated and professional staff at every level. Regular daily activities are on offer for residents' interest which include quiz mornings, live performances by visiting musicians and even film screenings in a designated cinema room. The bedrooms with ensuite bathrooms are spacious and cosy. Meals are well prepared and always with a choice of two options per course. There is a pleasant, social cafe area which can be enjoyed for family visits along with shaded seating in the well-kept garden for the warmer months. What also stands out is the organised, smooth-running way in which the home is managed and this is reflected in the calm, friendly interaction of the staff both towards the residents and family and friends. Thank you to all at Sandfields!
Thank you for taking the time to send a review for us. We are delighted to read your kind comments and we thank you for choosing Sandfields as a home of choice for your mum. We assure you that we will always do everything we can to continue our high standards.
As her continuing needs change the staff have been able to adapt her care package to suit those needs.
Hi, thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The medical staff are A1 and always so helpful and if you need a doctor they will get one ASAP.
The cleaning staff are again so very good, the place is spotless all the time plenty of freshly homemade cooked food and will take orders. Thank you so much really love it here.
That is very kind of you, we always do our best to maintain our high standards. Thank you for reviewing us.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Sandfields.
Accreditations
There are no accreditations posted yet for Sandfields.
Meet the Team (1)

I'm a qualified and experienced nurse – I've worked in hospitals and care homes for over twenty years.
I joined Care UK in 2014 and have worked my way up to clinical lead, deputy manager and now home manager.
No two days are ever the same here at Sandfields. Every resident is treated as an individual and according to their changing needs. My favourite part of the day is meeting with my team at the start of the day, receiving handovers from each unit and supporting colleagues to make decisions that will make a difference in the lives of the residents.
Outside of work, I'm very connected with my church and the local community. I also like to spend my free time going camping, sightseeing and connecting with friends and families all over the world via social media.
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