Sandfields

St Georges Road, Cheltenham GL50 3EL
Review Us
9.8 145 Reviews
  • Sandfields, Cheltenham
Located in Cheltenham, Sandfields is a purpose-built care home providing quality residential, respite, nursing and dementia care.

Built over three floors, Sandfields is the epitome of comfortable living. The floors are divided into two suites, each benefiting from its own dining room, lounge and spacious en-suite bedrooms. Creating smaller communities in the home makes it easier for residents to get to know each other, and it keeps hustle and bustle to a minimum.

Sandfields also has a range of fantastic facilities including a café, hair and beauty salon and cinema room. The experienced team provides person-centred care based around residents' personal interests and hobbies, supporting them to live fulfilling lives.
Show Sandfields on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1824
  • Self-Funded Residential Dementia Care: from £1914
  • Self-Funded Nursing Care: from £2064
  • RESPITE Self-Funded Residential Care: from £2034
  • RESPITE Self-Funded Residential Dementia Care: from £2124
  • RESPITE Self-Funded Nursing Care: from £2274

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Sandfields to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Malaika Charles (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Parking

  • On site

Sandfields Reviews (145)

9.8

Sandfields has a Review Score of 9.8 (9.816) out of 10, based on 33 reviews in the last 2 years.
Over all time Sandfields has 145 reviews.

Overall Experience
  • 133
  • 10
  • 1
  • 0
  • 1
Date Published
  • 145
  • 5
  • 12
  • 33
  • 112
Reviewer Connection to Sandfields
  • 57
  • 21
  • 15
  • 7
  • 6
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 145, showing 81-100
Review from T K (Son-in-law of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home excellent, the staff in the unit always polite and friendly, considering the pressure they are under.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I R (Daughter of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family have been very happy with the care that the team give to Dad. He is extremely well cared for and encouraged to take part in activities where appropriate. I cannot recommend Sandfields enough and especially under the care of one particular member of staff, who is an inspiration to her team.
I wouldn't want Dad to be anywhere else.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Daughter of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been living at sandfields for almost five years. We have always been extremely happy with every aspect of her care and the overall Sandfield experience. There is a lovely family feel to Sandfields and every member of staff regardless of their position is very friendly, helpful and supportive.
They all greet mum by her first name. All the staff on Bronte Unit have become like family members to us. Their care and kindness towards mum is exceptional. We can relax knowing she is in safe and reliable hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pippa V (Daughter of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review regards the care of my father on his last days of his life. Firstly, the staff were brilliant. Kind, caring, respectful and helpful and showed us all quite remarkable kindness.
They took the most wonderful care of Daddy.
The room was done in such a way as to make us feel calm, peaceful
music, Daddy looking loved, clean, bedding clean, air into the room. We could not have asked for more in a terrible situation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J E (Daughter of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Facilities and staff are excellent. The staff all know my dad and his like and dislikes so they can give details care. Apart from a minor bugbear with the parking (not enough spaces). I can't praise the home enough and am very happy with the care my dad is receiving.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Son of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been resident here over two years and has been very content with the facilities. The carers have been excellent looking after all the residents, in fact, many go above and beyond requirements throughout Austin Ward where dementia is common in all residents.
A big thank you to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christina K (Daughter of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Dad has been in care, his treatment has been exceptional. He is comfortable and safe, which is what he needed after his dementia progressed after losing our mother. The staff are absolutely amazing in every way and he has begun to settle a lot more. The unit team leaders have gone above and beyond
to keep Dad happy and safe. We will be forever grateful to them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R P (Resident) assisted by family/friend published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not bad, actually nice windows. Good food, I like it. Staff are ok as far as I know. Very useful people. Kind and helpful. Quite a useful looking place, nice and clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C M (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father came to Sandyfields for short term respite care following a hospital visit. We were impressed by the general set up at Sandyfield, the kindness and professionalism of the carers. The rooms and the quality of the food. Areas, where there was room for improvement, were (1) staff cover over the
weekends and (2) need for more equipment (we ended up hiring a Sara Stedy as there were insufficient for all residents)
Reply from Samantha Debenham, Personal Assistant at Sandfields

Thank you for your lovely review of Sandfields. We are delighted that you were impressed with the care, the rooms and the food here. As you know, during your father’s stay here we had to assess his moving and handling needs on a daily basis and we were trialling various pieces of equipment. The Sara Steady which you brought in was also a trial as he was going home you would need the same equipment there.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jenny G (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents reside at Sandfields on different units. They are both cared for amazingly and we are thrilled with the attention and support they get. The staff often organize for my mother to visit my father on his unit for coffee and meals. All the staff are amazing, cheerful, friendly and very supportive.
They couldn't be in better hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan W (Daughter of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Sandfields for 4 years and has been well looked after and happy for most of the time.
Unfortunately, her dementia has got worse so unable to join in most things.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sylvia D (Sister of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had been very impressed with the care and helpfulness shown by all the staff and carers. However, I was rather disturbed when I sat with my sister during a supper, to see the dining staff eating sandwiches, crisps and cake in between serving residents with bare hands, and then serving at the same
time. The supper that evening was rather sparse (one chipolata with mash, a sandwich wedge on a saucer with no salad or crisps as stated on the menu). I do not begrudge the kind carers picking at the food, but the cleanliness factor troubled me.
Reply from Amy Wilson, AD at Sandfields

We are delighted to read your positive comments about the care and staff at Sandfields and are pleased that you would recommend our home. It is disappointing to hear your feedback about the dining experience. We sincerely apologise for the lack of attention of the staff on duty at the time of your visit and have reminded staff that our policies around service and hygiene must be adhered to at all times. The main meal is served in the middle of the day; at tea time there are both hot and cold options available for residents to choose from as well as an individual option if they prefer. Snacks are always available on the suites including crisps, fresh and packaged fruit, yoghurts, sweets and chocolate.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary P (Niece of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of Sandfields staff have been exceptional. They have helped us with every step along the way.


It is not an easy decision choosing a care home but we are very pleased that we chose Sandfields. If I need to move to a care home myself in the future then I would be delighted to move into Sandfields

because I would know I would be looked after with care and dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan P (Nephew of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sandfields is an exceptional care home. Rooms are very well laid out and to a high standard of decoration.
All the staff have been extremely pleasant and helpful.
The food is to a very high standard.
My wife and I are very pleased that we chose Sandfields for our elderly relative, knowing that she
will be looked after with care and dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M L (Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting for the first time I was welcomed, this was before I had visited the resident's spacious accommodation. The staff were also friendly and helpful. Immaculately clean everywhere. The food is excellent. Overall perfect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L J (Daughter of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been living at Sandfields for approximately 16 months. He suffers from dementia on visiting him I know he feels safe, is happy and well cared for. What more can I ask for as long as dads happy I'm happy. Smiles all round.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne M (Daughter of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quality of care is very good. There are lots of activities for the residents to enjoy. When dad arrived he was very poorly but since being here, he is back on top form. They support him in his hobby of photography. All the staff are wonderful and very caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosalind M (Daughter-in-law of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law is cared for as well as she could be. She has a lot of needs because she is confined to a wheelchair and physically weak and staff are attentive and patient always willing to go an extra mile. We always find her clean and her room is clean. She continues to eat with great appetite and
clearly enjoys her food. We think the staff at Sandfields are doing a great job.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline F (Wife of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in Sandfields Care Home for four months now and it has made a tremendous difference for the best in both our lives. I had not realised how exhausted I had become in looking after him and he was sinking slowly and getting weaker each day. Now having received excellent 24-hour
care and attention with much going onto stimulate him he is so much better and happily settled. I have been able to rest and recover. I have been able to visit whenever I wish and welcomed by all the lovely staff. Our lives have happily resumed again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ronald D (Partner of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are positive - helpful - courteous and caring. Minor ergonomic issues.
The establishment is well organised and runs like clockwork considering this being over Christmas and New Year period.
My partner was well cared for. I would recommend Sandfield anytime.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Sandfields is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.816 for Sandfields is calculated as follows: ( (344 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 391 Ratings = 4.816
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sandfields is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (100)

Meet the Team (1)

Malaika

Malaika Charles

Job Title: Home Manager

I'm a qualified and experienced nurse – I've worked in hospitals and care homes for over twenty years.


I joined Care UK in 2014 and have worked my way up to clinical lead, deputy manager and now home manager.


No two days are ever the same here at Sandfields. Every resident is treated as an individual and according to their changing needs. My favourite part of the day is meeting with my team at the start of the day, receiving handovers from each unit and supporting colleagues to make decisions that will make a difference in the lives of the residents.


Outside of work, I'm very connected with my church and the local community. I also like to spend my free time going camping, sightseeing and connecting with friends and families all over the world via social media.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sandfields to verify any information. View our terms and conditions. Sandfields has an Enhanced Service - more info.