
We are extremely pleased with the care and attention afforded to our friendH M(Friend of Resident/Service User)



We are extremely pleased with the care and attention afforded to our friendH M(Friend of Resident/Service User)



Sandfields is a purpose-built care home in Cheltenham, providing quality residential, nursing and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.
Sandfields truly sets the standard in comfort and has been recently refurbished to offer a luxurious, contemporary and elegant setting. Sandfields has a range of luxury facilities including a café, hair and beauty salon and...
Care Provided by Sandfields
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Sandfields for full pricing details and T&Cs.
Contact Sandfields to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Malaika Charles(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (90)
Parking
- On site
Sandfields Reviews (150)
Sandfields has a Review Score of 9.8 (9.841) out of 10, based on 21 reviews in the last 2 years.
Over all time Sandfields has 150 reviews.
Some of the staff are excellent, and Mum is always brought in her wheelchair into the dining room and lounge areas.
I especially like the residents and visitors café downstairs with free self-service tea/coffee and cakes and patio doors to the garden.
At mealtimes, it would be nice if there were extra staff on hand to help some residents eat and staff to push wheelchairs into the garden for residents who can't walk.
The staff cannot be praised highly enough for the care they provide and the respect they have for the residents.
they went out of their way to find out what Mum likes in both the way she is looked after, her interests and the food she likes to eat.
Her recovery was nothing less than remarkable with her soon being able to enjoy the activities, the cafe and gardens.
It is great to see Mum happy again. So much so, she has decided to stay at Sandfields on a permanent basis. All the staff, without exception, go out of their way to get to know the residents and always have time to speak with them and help with whatever they need.
This includes management and admin staff who are very supportive and interactive with residents and family.
As soon as you walk in, the atmosphere is warm, welcoming and friendly.
Thank you so much for your help and support.
Sandfields is the best care home I have ever visited. The quality of care right from the managers to the cleaners are professional and caring. Nothing is too much trouble for them. My friend was there for thirteen months until she sadly passed away. She was lucky to have been in such a caring environment for the last year of her life.
The staff at Sandfields make this a home from home for the residents and the family. I am so thankful my mum spent the last 18 months of her life in a place that cared so well for her. From the lovely food, the range of brilliant activities to the lovely decor - all you could want. Yet, even more importantly the greatest asset Sandfields has is the wonderful, kind, caring and lovely staff in every area of the home. It's a big decision choosing a care home and in my experience, Sandfields is the wisest most excellent choice you can make.
After 4 months of excellent care, sadly he died early in March. Suffering from terminal advanced cancer, he was transferred from hospital and was nursed and cared for by an excellent team of nurses and care assistants, right to the end. Bedridden, he was unable to participate in the many well-organised activities which were offered. The ambience of Sandfields was light and very modern and visitors were also welcomed by the entire staff with a lovely smile and comforted at the end. We are so glad we chose Sandfields.
He was in hospital for 5 weeks and returned to the Nursing suite as he was really frail and it became apparent that he was on end of life care.
The nursing staff were so lovely with him he was treated with the utmost respect and kindness as were his whole family, we were fed and our every need was also taken care of at this difficult time. The nursing staff were excellent and made a sad event as lovely as it could be, when Dad passed away after a week we felt like we would miss the staff at Sandfields and that they had become friends.
Faultless.
There is always a friendly welcome from the reception staff. I feel at home and comfortable when spending time with my husband. Our dog loves to visit too. As do our grandchildren. There is a large, light cafeteria conservatory area, ideal for residents and visitors to relax and enjoy the tempting homemade cakes and coffees, teas etc that are on offer. It is also an opportunity for visitors and residents to mix with others who are using the home.
Everywhere is well maintained, the resident's rooms are large and comfortable.The activities staff work tirelessly and enthusiastically providing a wide range of things to enrich the lives of residents. Visitors are encouraged to join in too. My husband and I have been able to share in the pleasure of entertainments and activities organised by the team. Our grandchildren have enjoyed Victorian afternoons, Christmas decoration making sessions and more.
My husband is given the best of care. His many medical needs are attended to with diligence. During difficult episodes, the managers and staff have given me their time and support and my husband has been treated with respect, kindness and understanding.
All the staff were very skilled capable and caring. The final few months of my father's life were as peaceful and comfortable as possible
Mum is happy here. Her room is great and night staff are helpful and always helping. Food is good and home is nice and warm. The only downside is car parking.
My mother moved into Sandfields in August 2016 after a very disappointing experience in another care home in the area. She was immediately impressed and made to feel very welcome.
Mum liked the bright coffee shop area, was also enthused by the activities laid on, and took up some old hobbies again.
The staff on her wing looked after her very well and were very proactive in dealing with problems. On the couple of occasions that I noticed something troubling Mum, I mentioned it to the staff and discovered that they were already aware and actively dealing with it. Bell rings were answered promptly and the room was always clean and the equipment well-maintained.
Sadly, her health declined over Christmas and she passed away in January. However, on several occasions beforehand she told me how well-cared for and safe she felt at Sandfields. It is a comfort that she spent her last months in such a pleasant environment and I would recommend Sandfields wholeheartedly.
Following my father's death, my mother moved into Sandfields care home in February 2016. She was 87 years old, frail and after 65 years of married life quite lost. The accommodation, lounges, cafe, layout of the home all wonderfully arranged. She had a lovely private space with her one en-suite, shower room and yet just outside her room she had a very comfortable and inclusive lounge and dining room to make friends with other residents. The staff are caring and helpful and she enjoyed their company as well as their care. She was nursed through her final illness with people she knew, in her own room and this meant a lot to her and her family.
The staff are amazingly kind, understanding and helpful. Their patience is amazing. There are many activities available to the patients. My husband and I value the monthly communion service.
The food is well cooked and delicious particularly the home made cakes. My only complaint is that the laundry service often mislays the patient's clothes.
We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. I understand that the home manager has already been in touch to discuss the issues regarding the laundry service. Unfortunately, in this instance, the iron-on...
Mum has now been at Sandfields for 16 months. She is extremely happy here. the care ana attention she receives is second to none. As her daughter, I have a really good relationship with many of the staff including her main carers, management, activity reception and kitchen staff. They are always cheerful and willing to go that extra mile to make residents feel at home and importantly safe. The home is kept very clean and it is a pleasure to visit. I am very pleased we chose Sandfields for my Mum.
My initial impressions were and still are very good. I am certain that Sandfields outperforms other homes in this town. I cannot really fault the service provided. The quality of care seems top notch and all the staff treat Mum so well and they display care, understanding and empathy for her situation. The bottom line is that Mum feels happy and importantly very safe and she is very content. I am a strong advocate for Sandfields and it is a pleasure to visit.
The staff, from the manager down to the cleaners, are professional and caring. Her physical and mental health have improved immensely despite the unrelenting progress of the disease. We are able to raise any issues or problems in the knowledge they will be considered and actioned.
My husband arrived at Sandfields in December 2016. The attention he receives is unquestionable. The care, devotion and consideration are excellent. The cuisine would do any top restaurant proud, both in flavour and variation. We are 100% fully satisfied with all the medical expertise he is receiving.
Plenty of activities and events that we can take part in.
My husband has stayed at Sandfields on three occasions for respite care. The last visit for three weeks. When 2 have "collected" him he has been happy - on very good terms with all the staff who were warm and supportive. The whole ambience of Sandfields is one of warmth, support, gentle humour and understanding of both the residents and his/her relations.
They assessed my relative in the hospital and facilitated her coming to stay at the Sandfields the next day.
All the staff facilitating this were extremely helpful and efficient.
This was about our fifth stay at Sandfields over the last couple of years and I would not hesitate in recommending their care.
My relative is fiercely independent and they always treat her with respect and dignity.
They have helped me when we have reached crisis point and always help to calm the situation.
Thank you again to you all at Sandfields. We really appreciate your help and understanding.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Sandfields.
Accreditations
There are no accreditations posted yet for Sandfields.
Meet the Team (1)

I'm a qualified and experienced nurse – I've worked in hospitals and care homes for over twenty years.
I joined Care UK in 2014 and have worked my way up to clinical lead, deputy manager and now home manager.
No two days are ever the same here at Sandfields. Every resident is treated as an individual and according to their changing needs. My favourite part of the day is meeting with my team at the start of the day, receiving handovers from each unit and supporting colleagues to make decisions that will make a difference in the lives of the residents.
Outside of work, I'm very connected with my church and the local community. I also like to spend my free time going camping, sightseeing and connecting with friends and families all over the world via social media.
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