Sandfields

Frist class in all departments. Made a very sad time bearable and went above and beyond the 'call of duty'. The whole family is cared for and made to feel most welcome. This is somewhere I would like to come to if and when I had the need. All my thanks to everyone concerned in the care of my beloved husband.

At mealtimes, it would be nice if there were extra staff on hand to help some residents eat and staff to push wheelchairs into the garden for residents who can't walk.

Thank you so much for your help and support.

Sandfields is the best care home I have ever visited. The quality of care right from the managers to the cleaners are professional and caring. Nothing is too much trouble for them. My friend was there for thirteen months until she sadly passed away. She was lucky to have been in such a caring environment for the last year of her life.

The staff at Sandfields make this a home from home for the residents and the family. I am so thankful my mum spent the last 18 months of her life in a place that cared so well for her. From the lovely food, the range of brilliant activities to the lovely decor - all you could want. Yet, even more importantly the greatest asset Sandfields has is the wonderful, kind, caring and lovely staff in every area of the home. It's a big decision choosing a care home and in my experience, Sandfields is the wisest most excellent choice you can make.

After 4 months of excellent care, sadly he died early in March. Suffering from terminal advanced cancer, he was transferred from hospital and was nursed and cared for by an excellent team of nurses and care assistants, right to the end. Bedridden, he was unable to participate in the many well-organised activities which were offered. The ambience of Sandfields was light and very modern and visitors were also welcomed by the entire staff with a lovely smile and comforted at the end. We are so glad we chose Sandfields.

The nursing staff were so lovely with him he was treated with the utmost respect and kindness as were his whole family, we were fed and our every need was also taken care of at this difficult time. The nursing staff were excellent and made a sad event as lovely as it could be, when Dad passed away after a week we felt like we would miss the staff at Sandfields and that they had become friends.

Faultless.

There is always a friendly welcome from the reception staff. I feel at home and comfortable when spending time with my husband. Our dog loves to visit too. As do our grandchildren. There is a large, light cafeteria conservatory area, ideal for residents and visitors to relax and enjoy the tempting homemade cakes and coffees, teas etc that are on offer. It is also an opportunity for visitors and residents to mix with others who are using the home.

The activities staff work tirelessly and enthusiastically providing a wide range of things to enrich the lives of residents. Visitors are encouraged to join in too. My husband and I have been able to share in the pleasure of entertainments and activities organised by the team. Our grandchildren have enjoyed Victorian afternoons, Christmas decoration making sessions and more.

My husband is given the best of care. His many medical needs are attended to with diligence. During difficult episodes, the managers and staff have given me their time and support and my husband has been treated with respect, kindness and understanding.

All the staff were very skilled capable and caring. The final few months of my father's life were as peaceful and comfortable as possible

Mum is happy here. Her room is great and night staff are helpful and always helping. Food is good and home is nice and warm. The only downside is car parking.

My mother moved into Sandfields in August 2016 after a very disappointing experience in another care home in the area. She was immediately impressed and made to feel very welcome.

Mum liked the bright coffee shop area, was also enthused by the activities laid on, and took up some old hobbies again.

The staff on her wing looked after her very well and were very proactive in dealing with problems. On the couple of occasions that I noticed something troubling Mum, I mentioned it to the staff and discovered that they were already aware and actively dealing with it. Bell rings were answered promptly and the room was always clean and the equipment well-maintained.

Sadly, her health declined over Christmas and she passed away in January. However, on several occasions beforehand she told me how well-cared for and safe she felt at Sandfields. It is a comfort that she spent her last months in such a pleasant environment and I would recommend Sandfields wholeheartedly.

Following my father's death, my mother moved into Sandfields care home in February 2016. She was 87 years old, frail and after 65 years of married life quite lost. The accommodation, lounges, cafe, layout of the home all wonderfully arranged. She had a lovely private space with her one en-suite, shower room and yet just outside her room she had a very comfortable and inclusive lounge and dining room to make friends with other residents. The staff are caring and helpful and she enjoyed their company as well as their care. She was nursed through her final illness with people she knew, in her own room and this meant a lot to her and her family.

The food is well cooked and delicious particularly the home made cakes. My only complaint is that the laundry service often mislays the patient's clothes.

Mum has now been at Sandfields for 16 months. She is extremely happy here. the care ana attention she receives is second to none. As her daughter, I have a really good relationship with many of the staff including her main carers, management, activity reception and kitchen staff. They are always cheerful and willing to go that extra mile to make residents feel at home and importantly safe. The home is kept very clean and it is a pleasure to visit. I am very pleased we chose Sandfields for my Mum.

My initial impressions were and still are very good. I am certain that Sandfields outperforms other homes in this town. I cannot really fault the service provided. The quality of care seems top notch and all the staff treat Mum so well and they display care, understanding and empathy for her situation. The bottom line is that Mum feels happy and importantly very safe and she is very content. I am a strong advocate for Sandfields and it is a pleasure to visit.

The staff, from the manager down to the cleaners, are professional and caring. Her physical and mental health have improved immensely despite the unrelenting progress of the disease. We are able to raise any issues or problems in the knowledge they will be considered and actioned.

My husband arrived at Sandfields in December 2016. The attention he receives is unquestionable. The care, devotion and consideration are excellent. The cuisine would do any top restaurant proud, both in flavour and variation. We are 100% fully satisfied with all the medical expertise he is receiving.

Plenty of activities and events that we can take part in.

My husband has stayed at Sandfields on three occasions for respite care. The last visit for three weeks. When 2 have "collected" him he has been happy - on very good terms with all the staff who were warm and supportive. The whole ambience of Sandfields is one of warmth, support, gentle humour and understanding of both the residents and his/her relations.