Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA
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9.8 168 Reviews
  • Hallmark Maycroft Manor, Brighton
In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days, their way. Understanding the unique challenges that come with aging, Maycroft Manor cherishes every moment – big and small. Right from the outset, residents and their loved ones are at the heart of all the support and services the team provide.

Moving can feel scary so it's good to keep a few things the same. That's why Maycroft Manor supports keeping the family together; welcoming couples, four-legged friends where possible and with the doors open for loved ones to pop by at any time, Maycroft Manor exudes a joy for life you won’t experience elsewhere.

With its clever home design, a variety of rooms await to be explored whatever mood residents may be in. Grab a cuppa in the bustling Station Café or take part in green-fingered fun in the gardens – There’s plenty of opportunity to discover something new!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 105 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2040 – £2330
  • Self-Funded Residential Dementia Care: £2170 – £2370
  • Self-Funded Nursing Care: £2410 – £2510
  • RESPITE Self-Funded Residential Care: from £2244
  • RESPITE Self-Funded Residential Dementia Care: from £2386
  • RESPITE Self-Funded Nursing Care: from £2651

These prices are only a guideline, please contact Laura Tee - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual

These prices are only a guideline, please contact Hallmark Maycroft Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Charlotte Fawcett (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (6)

Visiting

  • Open to visitors with no current restrictions in place.

Parking

  • Large car park for friends/family to use.

Hallmark Maycroft Manor Reviews (168)

Total of 168, showing 21-40
9.8

Hallmark Maycroft Manor has a Review Score of 9.8 (9.825) out of 10, based on 18 reviews in the last 2 years. Over all time Hallmark Maycroft Manor has 168 reviews.

Overall Experience

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Date Published

168
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Review from Pamela W (Wife of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maycroft Manor Care Home is a lovely carer home, the staff are all very friendly and very efficient, it has a nice atmosphere, the rooms and decor are light and airy. My husband is very happy and relaxed. What more can I say except a big thank you to everyone.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you so much for taking the time to review us, Pamela, it's a pleasure to look after your lovely husband.

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Review from Matt P (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Maycroft Manor for about nine months. She moved there from a place where she’d been unhappy. What made all the difference was having devoted and caring staff. The facilities were great, always clean and comfortable but it was the staff that made a difference. She really felt she was
cared for. They have lots of organised activities there which I’m sure are great for many of the residents but not my mum's thing. It was the genuine interest and individual concern from the staff that she enjoyed.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks for taking the time to review us, your mum is very much missed at Maycroft Manor. Her last birthday was definitely a highlight for us all!

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Review from Christina T (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Maycroft Manor for about three months now, and I can honestly say that she is receiving excellent care from all members of the team. She has opportunities every single day to attend organised activities, which stimulate her and give her purpose. The personal care is discreet and gives
Mum the dignity that she deserves. When visiting, you are made to feel part of the community from the moment you enter the building, with big smiles and as many updates about your loved one as you could wish for. Mum has her hair done every week by the onsite hairdressers, her nails done and other beauty treatments. The food is excellent, and Mum is as happy and well looked after as we could ever wish for. Visiting is not restricted in any way, and we are always offered a drink and chatted when we arrive. Mum has a lovely ensuite room with all the necessary equipment she needs, but it feels more like a Hotel than a Care Home. Outstanding in every way; thank you.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for leaving us such a lovely review, we hope we continue to exceed your expectations !! It's a pleasure to look after your lovely mum.

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Review from Sharon R (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who was recently diagnosed with Alzheimer’s disease, was scared and frightened at the thought of being ‘abandoned’ in a care home, and to be fair, we had major concerns that she wouldn’t settle and be very unhappy.
However, from the moment we met the team and reviewed the facilities and
accommodation, we knew that this place was special and couldn’t be beaten for its quality of care and provision.
My mum has been a resident for only one month, and she no longer wishes to go home; she loves the ‘really friendly people' who look after her, and her diet is so much better than we are sure her memory functioning has improved and her overall health is so much better. Most importantly, she is smiling again, enjoying life and now sees Maycroft as her new home to be enjoyed. As a family, we couldn’t be happier; it feels like this is our happy ending too.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to give us a review. It's lovely to see your mum so happy and her smiling face at happy hour on Friday made my day! We hope she continues to thrive at Maycroft Manor.

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Review from Philip E (Son of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all the staff who made sure my mother had the best time she could during the last four months of her life in the Clement wing (for people with dementia). The friendliness, the commitment and the willingness of the staff was great to see. No one was left on their own for long and
the staff really had the numbers and the interest to listen and spend time with the residents.
Maycroft is purpose-built so the lounges, cafe, television and dining rooms are spacious and bright. That really helps produce a good atmosphere. Rooms were kept very clean and tidy and the activity programme means there was something on at least once every day.
Having tried several other care homes, none of which were happy experiences, thank goodness we found Maycroft Manor.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to leave us a review Philip. It was a pleasure to get to know your lovely mum and she is very sadly missed. We are really glad you were happy with your choice of home at Maycroft Manor. Thanks again.

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Review from N T (Next of Kin) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Maycroft Manor for my aunt last April when it was confirmed that she needed 24-hour care. She has received excellent care. Everything is very well organised - the rooms, the laundry, the food and the activities. Their knowledge, experience and professionalism has been excellent. This was especially
apparent as she approached the end of her life. Her carers identified when a chest infection was not getting better, made contact with the NHS, liaised with the hospital and provided great care when she returned and became increasingly frail. They changed her mattress to reduce the risk of bed sores. They obtained dietary advice and liaised with her GP over palliative care. They requested further medical help when a new complication arose. As a result of their efforts, her final days were peaceful. And three weeks before she left us, they provided tea and cake so we could celebrate her 90th birthday with her. Thank you all staff at Maycoft Manor, you did a grand job.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks for your kind words, your lovely aunt will be very sorely missed at Maycroft Manor. We are so pleased you chose Maycroft as a home for her.

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Review from Michael F (Son-in-law of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maycroft Manor is such a wonderful place in all aspects. The staff are incredible and treat residents and visitors exceptionally well. The activities are varied and plentiful and the food is of a very high standard. In my opinion, this care home sets a standard that all others should aspire to.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you so much for leaving such a lovely review, we are a great team with some incredible residents! Thanks again

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Review from B D (Friend of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friends in Maycroft Manor for the last 10 years and always have been delighted with the care and good standard,
the cleanliness and security of the residents. I have always recommended Maycroft Manor Care Home to all my friends and family. Keep up the good work.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to leave us a review BD. We are so glad to hear that you enjoy coming to visit Maycroft Manor

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Review from Nicola F (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Maycorft Manor enough! The care they have given my mum is excellent. Lifestyles is the best, with all the entertainment. All the staff are brilliant and I love coming to visit. Above all my mum is really enjoying her time at Maycroft Manor. This really is the best care home.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much Nicola, your mum is a very much loved resident at Maycroft Manor and she bring's such joy to the home. Thanks for taking the time to leave us a review.

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Review from Jan M (Civil Partner of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was admitted for respite care at very short notice due to me, her carer, having an accident. Although it was all very sudden, and slightly shocking as we had no time to prepare, the stay was a great success due to the kindness and professionalism of all of the staff. Everyone took the time
to get to know her and acknowledge how strange this situation must be for her. She has Parkinson’s Disease with very significant memory loss and this was well understood and cared for. She was encouraged to join in the many well thoughtout and structured activities as well as just become familiar with the people and surroundings - a special hat-tip here to the lifestyles co-ordinator. She made friends with other residents and staff and ate well due to the variety and quality of the food on offer. The staff made what could have been a traumatic experience into one that was positive and joyful. I can’t recommend this place highly enough.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you so much for taking the time to leave us a review. We loved having your wife stay with us and she is welcome for a holiday anytime, but only if your lovely dogs visit! Please pop in and see us soon!

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Review from J F (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my mum receives at Maycroft Manor Care Home. The environment, food etc are all of a high standard but more importantly to me, Mum is treated with such warmth and affection by staff. So much thought goes into the various activities and support for residents including specific
activities/ideas for residents with dementia.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to give us a lovely review, your mum really is a much-treasured resident in our Clement community.

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Review from Marion E (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived a Maycroft Manor for 8 and a half years. From the moment she moved in, she never looked back to the old family home. Once she was there, she was never lonely, she made friends and felt so secure. As her dementia progressed she moved up to Ailment Way where they specialise in dementia
care. The care was marvellous. My mother was so calm and content. We, her family, felt she was loved and all her needs were always met.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much Marion for taking the time to review us. Your mum was a huge part of the Maycroft Manor family and her smile lit up a room. She had a such a loving, kind energy and she was very loved here. One of the first residents ever to grace Maycroft and certainly never forgotten.

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Review from Kirsty D (Granddaughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was at Maycroft Manor Care Home for just over 6-months, and the difference in her was amazing. She was so engaged with everyone when coming out of her room and was joining in with the other residents and staff members. Sadly my nan passed away on Friday, and I cannot thank everyone that works
there for all they did for her in the short time that she was at Maycroft Manor Care Home. The care and compassion that not only my nan got, but also the compassion we, as a family, had from all the staff members were just fantastic. I couldn’t have picked a better home for my nan to live in. We never had any worries when we left because we knew she was being looked after and loved by the staff that cared for her. Maycroft Manor Care Home is a fantastic home, so thank you all for everything you have done and continue to do for your residents.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to write this Kirsty at such a sad time for you. We are pleased that we could make a difference in the last few months of your lovely nan's life.

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Review from Kim B (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum on Mother's Day with her two great-granddaughters (3 and 6). Everyone was extremely friendly and welcoming. This is the first time I have experienced a normal visit, COVID has restricted so much. The balloons and cake gave the home a party feel. My mum was delighted with the balloons
and cake and the sense of fun it created. This is so much more like my mum's real-life before dementia, it gave me and my granddaughters a new sense of lovely normal with my mum - Thank You!

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you, Kim, it was such a wonderful day for us all and seeing your beautiful granddaughters with your mum was a personal highlight for me.

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Review from Adrian K (Son of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves it here the staff are fantastic, the food superb with a range of activities. She feels really at home here and seems to be improving all the time. My dad, unfortunately, has dementia but is very well cared for and also very happy here.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you for spending time on a review for us Adrian. It's lovely to see Mum and Dad so happy here.

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Review from Selina G (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in hospital for three weeks following a diagnosis of phenomena, after all that time of immobilisation and at the age of 95, she was requiring full nursing care and due to her dementia, she was also unable to communicate effectively. Maycroft Manor was a wonderful haven after the challenges
of an NHS busy ward. The staff were warm, friendly, welcoming and very professional. They worked as a team with geed communication with the family and involved medical professionals and my mother improved with all their support, which enabled her to return home with carers.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for giving us a lovely review Selina, it's always lovely to help people reach their goals and return home in much better health.

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Review from Diane B (Respite Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all staff, particularly one care; same care almost every day. Received all the support I needed to rehab in a faster time than anticipated. I would recommend this home.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

It was a pleasure to see you recuperate and recover so quickly Diane, and thanks for taking the time to review us!

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Review from Mark M (Nephew of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt enjoys the experience, of all the staff and other residents.
They have helped her walk and provide her with her medication. A host of activities, some of which she enjoys, films in the theatre are her favourite. She enjoys the food and uses the coffee shop most mornings.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank You so much Mark for submitting a review. We are delighted that your lovely aunt has joined us at Maycroft and it's always a pleasure to see her embracing life at Maycroft Manor.

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Review from Patricia B (Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Maycroft Manor. The people here look after us very well.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you so much for taking the time to review us, Patricia, we are so glad you are happy here at Maycroft Manor.

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Review from Pearl M (Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention is superb. Staff and carers are always on hand cheerfully and, if anything, more than one could hope for.
The food is plentiful and beautifully served - as a 'picky' eater I am well provided for with the alternative menu.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you so much Pearl for taking the time to review us. It has been amazing to see you recover and gain your independence again. You are an inspiration to us all!

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Hallmark Maycroft Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for Hallmark Maycroft Manor is calculated as follows: ( (210 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 216 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Hallmark Maycroft Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 18 Positive Reviews ÷ 21 = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (3)

Laura

Laura Tee

Job Title: Customer Relationship Manager

My role is to support those looking for the right care solution for them.


I love helping families find the right home for their loved one and helping new residents move in.
It's a joy to see them thriving and enjoying life at Maycroft Manor.

Charlotte

Charlotte Fawcett

Job Title: General Manager

Joined: 2024

Charlotte brings a wealth of experience both as an RMN and working in care settings.

Emma

Emma Weller

Job Title: Deputy manager

Joined: 2018

I am the Deputy Manager at Maycroft Manor.


I have worked in the care industry for nearly 10 years, and at Hallmark for 4 years.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Maycroft Manor to verify any information. View our terms and conditions. Hallmark Maycroft Manor has an Enhanced Service - more info.