Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA
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9.8 168 Reviews
  • Hallmark Maycroft Manor, Brighton
In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days, their way. Understanding the unique challenges that come with aging, Maycroft Manor cherishes every moment – big and small. Right from the outset, residents and their loved ones are at the heart of all the support and services the team provide.

Moving can feel scary so it's good to keep a few things the same. That's why Maycroft Manor supports keeping the family together; welcoming couples, four-legged friends where possible and with the doors open for loved ones to pop by at any time, Maycroft Manor exudes a joy for life you won’t experience elsewhere.

With its clever home design, a variety of rooms await to be explored whatever mood residents may be in. Grab a cuppa in the bustling Station Café or take part in green-fingered fun in the gardens – There’s plenty of opportunity to discover something new!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 105 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2040 – £2330
  • Self-Funded Residential Dementia Care: £2170 – £2370
  • Self-Funded Nursing Care: £2410 – £2510
  • RESPITE Self-Funded Residential Care: from £2244
  • RESPITE Self-Funded Residential Dementia Care: from £2386
  • RESPITE Self-Funded Nursing Care: from £2651

These prices are only a guideline, please contact Laura Tee - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual

These prices are only a guideline, please contact Hallmark Maycroft Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Charlotte Fawcett (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (6)

Visiting

  • Open to visitors with no current restrictions in place.

Parking

  • Large car park for friends/family to use.

Hallmark Maycroft Manor Reviews (168)

9.8

Hallmark Maycroft Manor has a Review Score of 9.8 (9.825) out of 10, based on 18 reviews in the last 2 years.
Over all time Hallmark Maycroft Manor has 168 reviews.

Overall Experience
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  • 35
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Date Published
  • 168
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Reviewer Connection to Hallmark Maycroft Manor
  • 64
  • 33
  • 15
  • 9
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  • 5
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 1
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Total of 168, showing 61-80
Review from Angela B (Resident) assisted by family/friend published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody is no nice and so friendly.
Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to review Maycroft Manor Care Home.
I am pleased that the everything has gone well and would like to thank you so much for your kind comments and I will ensure that your comments are passed onto the team members who look after your mum.

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Review from C F (Sister of Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my sister has only been with you for 3 weeks I cannot say too much at the moment. It seems a very nice care home, well trained staff at all levels. Well situated for family and friends to visit.
Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to review Maycroft Manor Care Home. It is particularly lovely to get the views of family members, especially within the first three weeks. We are always striving to make the individual care package perfect for all our residents and would love the opportunity to be able to discuss in person on how to make everything perfect.

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Review from Peter W (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care was excellent; respectful, patient, thoughtful. The staff showed great compassion and the staffing levels were very appropriate. The space in the rooms and around the corridors and halls was very good. Staff communicated well with us and listened to our concerns. My parents were too ill to
take advantage of them but the scheduled activities seemed very appropriate. My only criticism is the link with the pharmacy and GP surgery. It seemed random and not reliable.
Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for your very kind comments, we take all concerns very seriously. As we discussed at pre-assessment the links with pharmacy and GP do take time to be established for new residents during the transition from one surgery to another, which is why we ask for two weeks medications to arrive with the residents. I am sorry that you encountered problems during this transition.

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Review from P G (Respite Resident) assisted by family/friend published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant experience and stay.
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Review from D Q (Daughter of Resident) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is generally run well but the staff always seem to be "under pressure", even though this is the case, all the staff are extremely kind. I do not feel they get the support from management that they should be getting. My mother is happy and well cared for but could do with more 1 to 1 care but
this is difficult for the staff as they are "over-stretched".
Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for your recent review and comments. We are very pleased to read that you would recommend Maycroft Manor to others. We have been actively recruiting to increase our team and this will be ongoing, but during that process please be assured that we will continue to support your Mother in all she does. Thank you for taking the time to feedback to us. We value family’s opinions.

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Review from Jacqueline C (Daughter of Resident) published on 7 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Maycroft Manor for nearly 3 years. It has always been an extremely positive and happy experience for her. All the staff are truly amazing in everything they do and very professional and friendly.
As I work away a lot, it is so very comforting for me to know she is happy and in
great hands.
Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to review Maycroft Manor. Your words mean a lot to myself and my team and I am so glad you are happy with your mothers care.

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Review from Belinda D (Daughter of Resident) published on 31 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very happy with Maycroft Manor, especially the staff who are always friendly and caring. We sometimes arrive to find Mum clearly in a need to be cleaned up. This has been the case the last 2 visits.
Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for your comments, we are pleased that overall you are very happy with mum's care. We are sorry that on your last two visits you have had to raise concern over how you have found mum, we take these comments very seriously and will always investigate any concerns. We are more than happy to discuss these with you at the time. Thank you for taking the time and trouble to feedback to us. We value family’s opinions.

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Review from Linda L (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to live at Maycroft Manor Care Home on the 31st October 2017 on the dementia community. She was withdrawn socially and everyday care was a battle. The turn around in my mother has been incredible. She has established a routine of getting up showered and dressed and will readily accept
the carers help. Socially as soon as the music is on she is up and dancing and really enjoying herself. Although her dementia is getting worse and doesn't always recognise my sister and me, I know she is happy in her own world. Thank you, Maycroft Manor.
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Review from Neil C (Son of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wonderful staff. Mum is free to go where she likes. Mum has three years of making decisions (well she thinks she has) as mum has dementia. Maycroft has given my mum another three years of normal life as we see it. There is no other place, care home or dementia home quite like Maycroft. Believe me, we
are so happy she is there.
Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for your comments. We are so pleased your Mother is happy at Maycroft Manor.

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Review from J R (Son of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maycroft Manor Care Home is a well-designed purpose-built environment, spacious with plenty of facilities eg cinema, hairdressing salon and a shop. The staff always seem friendly and approachable and are responsive to residents needs a welcoming for visitors.
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Review from Ann P (Daughter of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All nursing homes should be like this one. The care shown by the care and nursing staff is outstanding. The residents are so well cared for. The support staff do a Stirling job also. The only negative is that the quality of the food is variable.
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Review from Tessie S (Granddaughter of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone is very friendly. It feels like a home from home.
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Review from Keith T (Son of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam has been looked after well.
Entertainment is good but needs more consistent effort awaiting a new lifestyle manager.
Food generally good.
Reply from Hannah Taylor, Senior Marketing Coordinator at Hallmark Maycroft Manor

Thank you for your comments. We have now conducted a meeting to discuss your concerns. We are currently recruiting for a new Lifestyle Lead.

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Review from Martin S (Son-in-law of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law suffers from dementia. Maycroft Manor is perfect for her condition. She is allowed to roam around the whole spacious floor, never confined to her room. If she wants to roam in the middle of the night, it is allowed.
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Review from Tracey T (Daughter of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have always found all staff very kind and caring and Dad has been extremely happy since day one. The only issues for me being that I feel more attention needs to be paid to his personal care.
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Review from Heather S (Daughter of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard of care is generally very high. The accommodation is very good. Some of the staff that have been at Maycroft for some time are exceptional. Unfortunately, the level of attrition seems high. I wonder if they are offered sufficient remuneration to encourage more staff to stay longer.
Managers
seem not to stay long. More needs to be done to encourage the best staff to stay.
Reply from Paula Graca, General Manager at Hallmark Maycroft Manor

Thank you for your comments. We will arrange a meeting to discuss your concerns.

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Review from T B (Daughter-in-law of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care our relative receives in Maycroft. The staff are friendly and helpful.
He is treated with respect and is well taken care of.
We are certain that he is always safe and happy and that means we are not worried about his welfare as we were before we moved him here.
Thank
you to all the staff.
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Review from Helen A (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are wonderful.
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Review from Matthew R (Son of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very good care for both my parents.
I am happy with my parents' general health and the food and environment they experience.
There could be more communication on a regular basis to let me know how they are doing.
Reply from Paula Graca, General Manager at Hallmark Maycroft Manor

Thank you for your comments. We will arrange a meeting to discuss your concerns.

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Review from M C (Son of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff on level 2 have provided excellent care and support.
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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Hallmark Maycroft Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.968 for Hallmark Maycroft Manor is calculated as follows: ( (210 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 216 Ratings = 4.968
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.857 Points relating to the number of positive Reviews for Hallmark Maycroft Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 18 Positive Reviews ÷ 21 = 0.857
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (3)

Laura

Laura Tee

Job Title: Customer Relationship Manager

My role is to support those looking for the right care solution for them.


I love helping families find the right home for their loved one and helping new residents move in.
It's a joy to see them thriving and enjoying life at Maycroft Manor.

Charlotte

Charlotte Fawcett

Job Title: General Manager Joined: 2024

Charlotte brings a wealth of experience both as an RMN and working in care settings.

Emma

Emma Weller

Job Title: Deputy manager Joined: 2018

I am the Deputy Manager at Maycroft Manor.


I have worked in the care industry for nearly 10 years, and at Hallmark for 4 years.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Maycroft Manor to verify any information. View our terms and conditions. Hallmark Maycroft Manor has an Enhanced Service - more info.