Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA
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9.7 173 Reviews
  • Hallmark Maycroft Manor, Brighton
In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days, their way. Understanding the unique challenges that come with aging, Maycroft Manor cherishes every moment – big and small. Right from the outset, residents and their loved ones are at the heart of all the support and services the team provide.

Moving can feel scary so it's good to keep a few things the same. That's why Maycroft Manor supports keeping the family together; welcoming couples, four-legged friends where possible and with the doors open for loved ones to pop by at any time, Maycroft Manor exudes a joy for life you won’t experience elsewhere.

With its clever home design, a variety of rooms await to be explored whatever mood residents may be in. Grab a cuppa in the bustling Station Café or take part in green-fingered fun in the gardens – There’s plenty of opportunity to discover something new!
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Care Provided by Hallmark Maycroft Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 105 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2150
  • Self-Funded Residential Dementia Care: from £2280
  • Self-Funded Nursing Care: from £2530

These prices are only a guideline, please contact Laura Tee - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual

These prices are only a guideline, please contact Hallmark Maycroft Manor to find out the exact price for your requirements.

Contact Hallmark Maycroft Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hallmark Maycroft Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Fawcett (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (6)

Visiting

  • Open to visitors with no current restrictions in place.

Parking

  • Large car park for friends/family to use.

Hallmark Maycroft Manor Reviews (173)

9.7

Hallmark Maycroft Manor has a Review Score of 9.7 (9.669) out of 10, based on 19 reviews in the last 2 years.
Over all time Hallmark Maycroft Manor has 173 reviews.

Overall Experience
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Date Published
  • 173
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Reviewer Connection to Hallmark Maycroft Manor
  • 68
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Total of 173, showing 161-173
Review from Stephen G (Son of Resident) published on 10 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a very independent woman. This meant that her state of health on arrival at Maycroft was poor, in fact much poorer than we all realised. She therefore needed a high level of nursing and this is what Maycroft provided. The quality of care provided was exemplary and the dedication of the
staff to the residents was fist class. Two members of staff, in particular, went to great lengths to ensure that the last few days of mother's life were as comfortable as possible. On her last night the nurse sat with her for extended periods and I could not have asked for more. Well done Maycroft. I am glad mum stayed with you - many thanks.
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Review from Cornelia N (Resident) published on 14 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here because the staff are so kind, friendly and helpful.
My room is beautiful and spacious and the rest of the building is so beautiful, giving a wonderful ambience for all to enjoy. Since coming here, I have made very good progress in my mobility and my appetite has come on in leaps
and bounds. I receive a weekly hair do which makes me feel like a "Lady" that's well care for I couldn't wish for more!
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Review from Marion F (Resident) published on 7 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for a fortnights respite care. The staff in the home are the best and kindest I have ever met in my 85 years. Always good fun, nothing is too much trouble. I will come here for respite care any time. There should be more gluten free options.
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Review from Norman D (Resident) assisted by family/friend published on 7 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my respite care stay in the home, I received all necessary cared given in a pleasant and caring manner. I would be happy to repeat my experience in the future if necessary.
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Review from Sheila D (Wife of Resident) published on 7 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went into Maycroft for a couple of weeks respite care to give us both a break. During his stay, he was looked after very well by all the staff who attended him. He was quite happy whilst there and I was satisfied with the care he received. I would have no hesitation allowing another visit
there should it be needed in the future.
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Review from Antony G (Son of Resident) published on 28 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and welcoming staff throughout a very well maintained building. After a short time so far in the residence mum has looked and felt so much better. If anything, though circumstances unexplained, the activities are not always well attended or in one case, cancelled with no prior notice. Obviously
some residents are not able to socialise, however perhaps more can be done to encourage people to, particularly when a new arrival moves in.
Reply from Hannah Taylor, Marketing Coordinator at Hallmark Maycroft ManorWe appreciate the feedback and acknowledge the improvements that can be made in the lifestyle provision and at the home. We have recently appointed a new lifestyle coordinator at the home who is focusing on improving lifestyle for all residents.
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Review from Sue M (Daughter of Resident) published on 28 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother chose to go into care just before we went on holiday which was not ideal. However she was very well cared for and supported in our absence. The food is not ideal but we have been able to suggest alternatives which she would prefer and theses are now being served.
Her room is very good and
she has a private patio where she can sit and smoke! As of yet she has chosen to stay on her patio rather than socialise, but we hope she will venture further afield in the near future. In general the staff are very friendly and caring, but there have been some problems with the agency staff. Although she would prefer to be living in her own home, she now agrees this is the best alternative.
Reply from Hannah Taylor, Marketing Coordinator at Hallmark Maycroft ManorWe take all feedback seriously and are pleased to hear that the adjustment in catering requirements has had a positive impact. We are actively recruiting new team members to eradicate the use of agency within the home.
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Review from Margaret R (Daughter of Resident) published on 27 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found that Mum is well cared for and staff have an understanding of her illness and mental state. They are always ready to help and support us as a family. I feel safe in the knowledge that mum is safe and they will discuss with us the care of mum. The care staff show love and respect and have
a wonderful way of helping mum to cope.
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Review from Lynne I (Resident) assisted by family/friend published on 27 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the staff are excellent, some are less so. Initially I was disappointed with the food, but this has improved greatly recently.
Reply from Hannah Taylor, Marketing Coordinator at Hallmark Maycroft ManorWe appreciate the feedback and are pleased that the recent changes in catering requirements is producing a positive result. The monitoring of the team is ongoing at the home and we will look into the feedback further.
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Review from Neil C (Son of Resident) published on 20 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was exceptionally well cared for at a personal level some wonderful staff. Of course we had issues especially as the home was new. But most impressively these were addressed. At the end of my mothers care the organisation, management and quality of care was fantastic. Many staff have been
exceptional.
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Review from Peter Q (Son-in-law of Resident) published on 20 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff helpful and courteous and ready to help, visitors and residents alike. The weekly activities are plentiful and variable.
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Review from Thelma D (Friend of Resident) published on 17 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Venue and surroundings, beautiful. As far as I know the food is okay.
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Review from Angela (Daughter of Resident) published on 14 August 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother and I had to relocate our mother very quickly from the North West and it was a relief that Maycroft Manor very efficiently enabled us to do so. Mother has been made very welcome and the numerous staff have professionally been gauging her needs since her arrival.
The atmosphere is friendly,
enjoyable and helpful, the facilities are very good and the building very spacious. There are always people to help with any queries and there is equally good night-time care.
When visiting, the staff seem very attentive and knowledgeable regarding the residents and I am confident we have found the right place for mum!
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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Hallmark Maycroft Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Hallmark Maycroft Manor is calculated as follows: ( (206 Excellents x 5) + (8 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 224 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.807 Points relating to the number of positive Reviews for Hallmark Maycroft Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 18 Positive Reviews ÷ 21 = 0.857
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 05 Jan 2026

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (3)

Charlotte

Charlotte Fawcett

Job Title: General Manager Joined: 2024

As the General Manager at Maycroft Manor, I’m proud to lead a vibrant and dynamic team that is dedicated to delivering the highest standards of care. With six years’ experience as a Registered General Nurse, three of those in clinical managerial roles, I’m passionate about supporting residents to feel valued, respected, and safe.


As a team, we embrace our Hallmark Values in everything we do and believe in the importance of relationship-centred care. Daily moments of kindness truly matter, providing our residents with love and laughter. It’s a privilege to be part of a home where those values are brought to life every day.

Emma

Emma Weller

Job Title: Deputy manager Joined: 2018

I am the Deputy Manager at Maycroft Manor.


I have worked in the care industry for nearly 10 years, and at Hallmark for 4 years.

Laura

Laura Tee

Job Title: Customer Relationship Manager

My role is to support those looking for the right care solution for them.


I love helping families find the right home for their loved one and helping new residents move in.
It's a joy to see them thriving and enjoying life at Maycroft Manor.

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