Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA
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9.8 168 Reviews
  • Hallmark Maycroft Manor, Brighton
In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days, their way. Understanding the unique challenges that come with aging, Maycroft Manor cherishes every moment – big and small. Right from the outset, residents and their loved ones are at the heart of all the support and services the team provide.

Moving can feel scary so it's good to keep a few things the same. That's why Maycroft Manor supports keeping the family together; welcoming couples, four-legged friends where possible and with the doors open for loved ones to pop by at any time, Maycroft Manor exudes a joy for life you won’t experience elsewhere.

With its clever home design, a variety of rooms await to be explored whatever mood residents may be in. Grab a cuppa in the bustling Station Café or take part in green-fingered fun in the gardens – There’s plenty of opportunity to discover something new!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 105 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2040 – £2330
  • Self-Funded Residential Dementia Care: £2170 – £2370
  • Self-Funded Nursing Care: £2410 – £2510
  • RESPITE Self-Funded Residential Care: from £2244
  • RESPITE Self-Funded Residential Dementia Care: from £2386
  • RESPITE Self-Funded Nursing Care: from £2651

These prices are only a guideline, please contact Laura Tee - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual

These prices are only a guideline, please contact Hallmark Maycroft Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Charlotte Fawcett (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (6)

Visiting

  • Open to visitors with no current restrictions in place.

Parking

  • Large car park for friends/family to use.

Hallmark Maycroft Manor Reviews (168)

Total of 168, showing 81-100
9.8

Hallmark Maycroft Manor has a Review Score of 9.8 (9.825) out of 10, based on 18 reviews in the last 2 years. Over all time Hallmark Maycroft Manor has 168 reviews.

Overall Experience

  • 131
  • 35
  • 2
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Date Published

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Review from S M (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very happy with the care and support given to my Mother.
We know she is loved. Staff are always so friendly and helpful.

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Review from J H (Niece of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maycroft Manor gives an excellent service to my Great Aunt. All the staff understand her needs and support her to live her life as fulfilled as possible!! We thank you all.

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Review from D H (Niece of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are friendly and affectionate with my aunt and always cheerful and helpful.
I am very happy that my aunt is so well looked after.

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Review from J C (Daughter-in-law of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very inviting and my mother in law is very well looked after and loves living here.
Staff are all very friendly and willing to do their best for my mother in law.
The home is kept lovely and clean.

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Review from J S (Sister of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my brother receives.
He is happy where he is.

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Review from B C (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Maycroft for the last three years.
Throughout that time she has been supported by the staff here with great care and exceptional attention to the different needs that my mother has at this challenging time in her life.
All the staff seem to have a genuine fondness
for my mother and an understanding of her as an individual as well as her dementia needs.
She is treated with dignity at all times and staff are always warm and friendly to all my family.

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Review from S H (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for 1 year, I feel she is looked after well and I don't worry about her safety.
The staff are kind and caring.
My mother has dementia and has taken a long time to settle here.
Not the fault of the staff but her illness, which causes her great confusion.

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Review from Margaret M (Friend of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found on my 2 weekly visits an excellent atmosphere at Maycroft Manor. Care staff always close at hand, friendly and co-operative. All residents appear happy and content. Allowed to walk about on this floor. Staff interaction i.e visitors and residents very good. It is very apparent all are well
cared for and treated very well.

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Review from L B (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my parents receive.

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Review from V A (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful to me when I ask any questions, especially some members of staff in particular. Excellent care for my dad from these people as well. They make me very welcome when I visit. When I've had a problem its been sorted out very quickly.

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Review from Mark B (Grandson of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care that both my grandparents have received at the home. They have been treated with the utmost respect and care.

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Review from B P (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I'm fairly happy with the care my relative receives. There are, however, a few areas that need attention. The permanent staff in which I am very happy with are caring, compassionate and person-centred. The agency staff do not seem to understand the concept of person-centred care and do not
follow corporate policy. One agency staff turned my relative's television off and told her to go to sleep when clearly my relative did not want this-this is not person-centred care.
Food is another issue, which has been ongoing for over a year. My relative writes down and says what she would like to eat but very rarely is given it. Why is this such a problem?

Reply from Paula Graca, General Manager at Hallmark Maycroft Manor

Thank you for your comments. We will arrange a meeting to discuss your concerns.

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Review from L B (Daughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Maycroft Manor. Staff are very kind, helpful and understanding. Nothing is too much trouble. Lots of activities and trips to attend.
Dad settled well, taken mum a little longer but staff helped her a great deal.
It is nice to have peace of mind that they are safe.

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Review from Nina G (Niece of Resident) published on 13 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the personalised care and attention my aunt has received at Maycroft Manor. The staff are attentive without being intrusive.
Staff actively encourage residents to participate in activities and socialisation. They have been flexible with the arrangements transition between
respite and permanent care. I could not recommend Maycroft Manor more highly.

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Review from Angela P (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Maycroft Manor is probably as good as it gets. I'm not sure you could find better.

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Review from Ronald S (Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that nothing is too much trouble for the staff and as a result, I am being well looked after.

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Review from Anita C (Daughter of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maycroft Manor provides a wonderful environment for its residents in terms of the physical space and facilities. With wide, tastefully decorated corridors and public areas and plush residential rooms, it has the feel of a top quality hotel rather than a home. The rooms are cleaned very regularly and
residents' laundry is collected and returned swiftly. All regular staff, whether they are cleaners, involved in the laundry service, maintenance personnel, activity staff, office staff or carers are friendly, helpful and responsive and show an interest in the residents, making them feel at home and cared for. My mum has been a resident for 20 months and is now very settled. An excellent activity programme has been reduced recently due to staffing issues and there seems to be an increase in agency carers who are strangers to the residents and less likely to be aware of their needs. Hopefully, this situation will improve in the near future and normal service will be resumed!

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Review from Joan M M (Resident) published on 24 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was given the exact room I saw in the brochure when I walked in. The staff are my friends, not just people looking after you. The place is spotlessly clean and owners do everything possible for people's comfort. The Manager always listens and put things right if they go wrong. I have lived here for
four and a half years. This is the best home you can find in Brighton and Hove.

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Review from M H (Wife of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the staff at Maycroft Manor/ Their care, compassion and kindness I have observed towards residents is most reassuring.
My husband has been at Maycroft six months and from the first week, seemed settled and content.
Perhaps the visitors signing-in book could be placed
on reception to allow staff to remind visitors not to allow unaccompanied residents into the lift.

Reply from Roderick Ferguson, General Manager at Hallmark Maycroft Manor

Thank you for your comments. We have now ensured all visitors use the alternative lift available.

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Review from J B (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The nursing care at Maycroft Manor Care Home is excellent, the care team are very competent but miss guidance in helping residents with more complex issues. They are very good at day to day care but miss opportunities to assist residents in improving their quality of life.
Cleaning is poor rooms are
unsatisfactory and the dining rooms are disgraceful. Food quality and options have gone downhill in the last year.

Reply from Roderick Ferguson, General Manager at Hallmark Maycroft Manor

Thank you for your comments. We will arrange a meeting to discuss your comments.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Hallmark Maycroft Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for Hallmark Maycroft Manor is calculated as follows: ( (210 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 216 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Hallmark Maycroft Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 18 Positive Reviews ÷ 21 = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (3)

Laura

Laura Tee

Job Title: Customer Relationship Manager

My role is to support those looking for the right care solution for them.


I love helping families find the right home for their loved one and helping new residents move in.
It's a joy to see them thriving and enjoying life at Maycroft Manor.

Charlotte

Charlotte Fawcett

Job Title: General Manager

Joined: 2024

Charlotte brings a wealth of experience both as an RMN and working in care settings.

Emma

Emma Weller

Job Title: Deputy manager

Joined: 2018

I am the Deputy Manager at Maycroft Manor.


I have worked in the care industry for nearly 10 years, and at Hallmark for 4 years.

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