Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA
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9.7 173 Reviews
  • Hallmark Maycroft Manor, Brighton
In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days, their way. Understanding the unique challenges that come with aging, Maycroft Manor cherishes every moment – big and small. Right from the outset, residents and their loved ones are at the heart of all the support and services the team provide.

Moving can feel scary so it's good to keep a few things the same. That's why Maycroft Manor supports keeping the family together; welcoming couples, four-legged friends where possible and with the doors open for loved ones to pop by at any time, Maycroft Manor exudes a joy for life you won’t experience elsewhere.

With its clever home design, a variety of rooms await to be explored whatever mood residents may be in. Grab a cuppa in the bustling Station Café or take part in green-fingered fun in the gardens – There’s plenty of opportunity to discover something new!
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Care Provided by Hallmark Maycroft Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 105 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2150
  • Self-Funded Residential Dementia Care: from £2280
  • Self-Funded Nursing Care: from £2530

These prices are only a guideline, please contact Laura Tee - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual

These prices are only a guideline, please contact Hallmark Maycroft Manor to find out the exact price for your requirements.

Contact Hallmark Maycroft Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hallmark Maycroft Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Fawcett (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (6)

Visiting

  • Open to visitors with no current restrictions in place.

Parking

  • Large car park for friends/family to use.

Hallmark Maycroft Manor Reviews (173)

9.7

Hallmark Maycroft Manor has a Review Score of 9.7 (9.669) out of 10, based on 19 reviews in the last 2 years.
Over all time Hallmark Maycroft Manor has 173 reviews.

Overall Experience
  • 135
  • 35
  • 3
  • 0
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Date Published
  • 173
  • 5
  • 14
  • 19
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Reviewer Connection to Hallmark Maycroft Manor
  • 68
  • 33
  • 15
  • 9
  • 7
  • 6
  • 5
  • 5
  • 5
  • 5
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 173, showing 81-100
Review from Heather S (Daughter of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard of care is generally very high. The accommodation is very good. Some of the staff that have been at Maycroft for some time are exceptional. Unfortunately, the level of attrition seems high. I wonder if they are offered sufficient remuneration to encourage more staff to stay longer.
Managers
seem not to stay long. More needs to be done to encourage the best staff to stay.
Reply from Paula Graca, General Manager at Hallmark Maycroft ManorThank you for your comments. We will arrange a meeting to discuss your concerns.
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Review from T B (Daughter-in-law of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care our relative receives in Maycroft. The staff are friendly and helpful.
He is treated with respect and is well taken care of.
We are certain that he is always safe and happy and that means we are not worried about his welfare as we were before we moved him here.
Thank
you to all the staff.
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Review from Helen A (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are wonderful.
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Review from Matthew R (Son of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very good care for both my parents.
I am happy with my parents' general health and the food and environment they experience.
There could be more communication on a regular basis to let me know how they are doing.
Reply from Paula Graca, General Manager at Hallmark Maycroft ManorThank you for your comments. We will arrange a meeting to discuss your concerns.
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Review from M C (Son of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff on level 2 have provided excellent care and support.
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Review from S M (Daughter of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are very happy with the care and support given to my Mother.
We know she is loved. Staff are always so friendly and helpful.
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Review from J H (Niece of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maycroft Manor gives an excellent service to my Great Aunt. All the staff understand her needs and support her to live her life as fulfilled as possible!! We thank you all.
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Review from D H (Niece of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are friendly and affectionate with my aunt and always cheerful and helpful.
I am very happy that my aunt is so well looked after.
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Review from J C (Daughter-in-law of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is very inviting and my mother in law is very well looked after and loves living here.
Staff are all very friendly and willing to do their best for my mother in law.
The home is kept lovely and clean.
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Review from J S (Sister of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care my brother receives.
He is happy where he is.
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Review from B C (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Maycroft for the last three years.
Throughout that time she has been supported by the staff here with great care and exceptional attention to the different needs that my mother has at this challenging time in her life.
All the staff seem to have a genuine fondness
for my mother and an understanding of her as an individual as well as her dementia needs.
She is treated with dignity at all times and staff are always warm and friendly to all my family.
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Review from S H (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been here for 1 year, I feel she is looked after well and I don't worry about her safety.
The staff are kind and caring.
My mother has dementia and has taken a long time to settle here.
Not the fault of the staff but her illness, which causes her great confusion.
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Review from Margaret M (Friend of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found on my 2 weekly visits an excellent atmosphere at Maycroft Manor. Care staff always close at hand, friendly and co-operative. All residents appear happy and content. Allowed to walk about on this floor. Staff interaction i.e visitors and residents very good. It is very apparent all are well
cared for and treated very well.
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Review from L B (Daughter of Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my parents receive.
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Review from V A (Daughter of Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very helpful to me when I ask any questions, especially some members of staff in particular. Excellent care for my dad from these people as well. They make me very welcome when I visit. When I've had a problem its been sorted out very quickly.
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Review from Mark B (Grandson of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the care that both my grandparents have received at the home. They have been treated with the utmost respect and care.
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Review from B P (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I'm fairly happy with the care my relative receives. There are, however, a few areas that need attention. The permanent staff in which I am very happy with are caring, compassionate and person-centred. The agency staff do not seem to understand the concept of person-centred care and do not
follow corporate policy. One agency staff turned my relative's television off and told her to go to sleep when clearly my relative did not want this-this is not person-centred care.
Food is another issue, which has been ongoing for over a year. My relative writes down and says what she would like to eat but very rarely is given it. Why is this such a problem?
Reply from Paula Graca, General Manager at Hallmark Maycroft ManorThank you for your comments. We will arrange a meeting to discuss your concerns.
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Review from L B (Daughter of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Maycroft Manor. Staff are very kind, helpful and understanding. Nothing is too much trouble. Lots of activities and trips to attend.
Dad settled well, taken mum a little longer but staff helped her a great deal.
It is nice to have peace of mind that they are safe.
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Review from Nina G (Niece of Resident) published on 13 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed with the personalised care and attention my aunt has received at Maycroft Manor. The staff are attentive without being intrusive.
Staff actively encourage residents to participate in activities and socialisation. They have been flexible with the arrangements transition between
respite and permanent care. I could not recommend Maycroft Manor more highly.
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Review from Angela P (Daughter of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Maycroft Manor is probably as good as it gets. I'm not sure you could find better.
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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Hallmark Maycroft Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Hallmark Maycroft Manor is calculated as follows: ( (206 Excellents x 5) + (8 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 224 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.807 Points relating to the number of positive Reviews for Hallmark Maycroft Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 18 Positive Reviews ÷ 21 = 0.857
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 05 Jan 2026

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (3)

Charlotte

Charlotte Fawcett

Job Title: General Manager Joined: 2024

As the General Manager at Maycroft Manor, I’m proud to lead a vibrant and dynamic team that is dedicated to delivering the highest standards of care. With six years’ experience as a Registered General Nurse, three of those in clinical managerial roles, I’m passionate about supporting residents to feel valued, respected, and safe.


As a team, we embrace our Hallmark Values in everything we do and believe in the importance of relationship-centred care. Daily moments of kindness truly matter, providing our residents with love and laughter. It’s a privilege to be part of a home where those values are brought to life every day.

Emma

Emma Weller

Job Title: Deputy manager Joined: 2018

I am the Deputy Manager at Maycroft Manor.


I have worked in the care industry for nearly 10 years, and at Hallmark for 4 years.

Laura

Laura Tee

Job Title: Customer Relationship Manager

My role is to support those looking for the right care solution for them.


I love helping families find the right home for their loved one and helping new residents move in.
It's a joy to see them thriving and enjoying life at Maycroft Manor.

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