Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA
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9.6 170 Reviews
  • Hallmark Maycroft Manor, Brighton
In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days, their way. Understanding the unique challenges that come with aging, Maycroft Manor cherishes every moment – big and small. Right from the outset, residents and their loved ones are at the heart of all the support and services the team provide.

Moving can feel scary so it's good to keep a few things the same. That's why Maycroft Manor supports keeping the family together; welcoming couples, four-legged friends where possible and with the doors open for loved ones to pop by at any time, Maycroft Manor exudes a joy for life you won’t experience elsewhere.

With its clever home design, a variety of rooms await to be explored whatever mood residents may be in. Grab a cuppa in the bustling Station Café or take part in green-fingered fun in the gardens – There’s plenty of opportunity to discover something new!
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Care Provided by Hallmark Maycroft Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 105 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2040 – £2330
  • Self-Funded Residential Dementia Care: £2170 – £2370
  • Self-Funded Nursing Care: £2410 – £2510
  • RESPITE Self-Funded Residential Care: from £2244
  • RESPITE Self-Funded Residential Dementia Care: from £2386
  • RESPITE Self-Funded Nursing Care: from £2651

These prices are only a guideline, please contact Laura Tee - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual

These prices are only a guideline, please contact Hallmark Maycroft Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Charlotte Fawcett (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (6)

Visiting

  • Open to visitors with no current restrictions in place.

Parking

  • Large car park for friends/family to use.

Hallmark Maycroft Manor Reviews (170)

9.6

Hallmark Maycroft Manor has a Review Score of 9.6 (9.609) out of 10, based on 17 reviews in the last 2 years.
Over all time Hallmark Maycroft Manor has 170 reviews.

Overall Experience
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Reviewer Connection to Hallmark Maycroft Manor
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Total of 170, showing 1-20
Review from Christina H (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Maycroft Manor because it seemed so friendly and accommodating.
My Mother needed respite care after a stay in hospital. Her house had become unmanageable and we needed a stop gap whilst we got her new flat ready .
The care my mother has received over the last 3 months has been excellent
, the food is excellent has are the staff. The overall experience for her has been one of kindness and care . I will go as far as to say I think it gave her a new lease of life , I attribute her care to her being able to go on and live independently again.
For me it's been a massive help knowing how well she has been looked after, the stress of thinking how we were really going to get things sorted for her was overwhelming but once she was with the care home everything became easier and manageable.
The management and staff should be congratulated on running such an amazing service.
Reply from Emma Weller, Deputy Manager at Hallmark Maycroft Manor
Thanks so much for taking the time to leave us a review. We are over the moon we have been able to support mum with her recovery. Thanks again for the kind words which we will of course pass on to the…read more
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Review from P F (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been at Maycroft since November 2024, and during that time, there have been ongoing issues with the poor standard of meals. In addition, recently, possibly due to the summer holidays lack of staff, laundry is not being collected or the room bins emptied.
Clothes regularly go missing
from the laundry, considering the extremely high cost (increased in April this year), often we find aspects unacceptable at Maycroft.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thank you for taking the time to share your feedback. At Maycroft Manor, delivering high-quality service and exceptional care to our residents is always our top priority, and I'm sorry to hear that…read more
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Review from Tessa B (Daughter of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maycroft is absolutely amazing. My mum has been a resident for 6 years, and my dad moved in in December 24.
I cannot believe how well he has settled. This is due to the very supportive care staff and management. They listened to all my dad's quirky needs and therefore were able to settle down really
well. He loves the food and having a hot meal at lunch time.
As a family, we very much enjoy the events at the care home. The recent barn dance was amazing, and I loved seeing my dad wearing a cowboy hat!
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks so much for leaving such a lovely review! It means a lot to us that you have put your faith in us with not one but both parents.
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Review from Lynne C (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maycroft have been so wonderful caring for my dad. He has gained healthy weight, which I am sure is down to the lovely food. The nurses & carers are all very caring. Love all the events that are organised for residents & family.
The staff are always super responsive to any special requests or any
small issues. V happy.
Reply from Laura Tee, CRM at Hallmark Maycroft Manor
Thank you for your review, and the compliments on the care your father receives. We are so pleased that you and your father enjoy the events, we love hosting them!
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Review from Wendy G (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been utterly thrilled with the care and attention given to Dad since he moved into Maycroft Manor in November 2024. The staff take great care to understand the likes/wants/needs of every individual, and the entertainment team really go the extra mile to find interesting and engaging activities
(quizzes, discussion groups, musical events, desert island discs, films). Dad has found his feet and is flourishing since his move to Maycroft, and we can't thank them enough.
Reply from Laura Tee, CRM at Hallmark Maycroft Manor
Thank you for such a lovely review of the care your father receives at Maycroft Manor, the team take great care in providing relationship-centred care and getting to know residents as individuals.
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Review from Benjie G (Son-in-law of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Maycroft Manor and the people who work here. There is such a feeling of warmth and care in this place; it is genuinely moving. Nothing is too much trouble, and the attention to detail is phenomenal. If ever we encounter a minor issue, it is health with immediately. The
extra-curricular activities and little touches every day are what make Maycroft Manor a home rather than a care facility. We genuinely look forward to our visits and are always made to feel welcome. My father-in-law is happier than he has been in years. Thank you!
Reply from Laura Tee, CRM at Hallmark Maycroft Manor
Thank you for your kind review of Maycroft Manor, we are so pleased you feel the warmth and care, and that your father-in-law is so happy here.
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Review from Nicki B (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such caring staff. Nothing is too much trouble. New staff coming onto the team all have the same attitude - great culture established. Families welcomed and involved.
Reply from Laura Tee, CRM at Hallmark Maycroft Manor
Thank you for your lovely compliments on the team and the culture here at Maycroft Manor, we are so pleased families feel welcome here.
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Review from Brenda D (Wife of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Maycroft since November 2024 and has improved due to eating well, timely administration of medication, continual consideration and care of his needs.
Great support given to me during difficult times.
Reply from Laura Tee, CRM at Hallmark Maycroft Manor
Thank you so much for your lovely review, we are so pleased that you feel your husband has improved since staying with us and that you feel supported by the team.
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Review from S T (Daughter-in-law of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. My MIL is very happy here. She is 95 and blind, and she feels totally part of the community. She is included in all things & is made to feel very special. All staff are very caring & her needs are very well met. She always seems very busy.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks so much for your lovely review, it is very much appreciated. Your mother in law is such a loved member of community- we are so glad she is happy!
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Review from T T (Son of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Maycroft Manor for a couple of years. The home has always treated mum with the greatest of respect and care. Even though mum is blind, there are always activities for her to participate in, so never a dull moment.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks so much for your kind review, your mum is a much loved resident in our home and we are glad that you feel she is thriving. Thanks again for taking the time to review us.
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Review from C B (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent the last year of his life at Maycroft Manor. The care and support he received from the team was exemplary, from the very first contact to his last days everyone showed such amazing kindness and attentiveness to his every need. He enjoyed his time there, making positive relationships
and taking part in a range of interesting entertainments. I am also very grateful for the kindness and support I received from the wonderful team, thank you.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks so much for your lovely review, it was a huge pleasure to support your lovely dad and get to know you all as a family.
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Review from C M (Respite Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was transferred from hospital by ambulance for rehab. I fractured my spine. This establishment is amazing in every way. Run by a young, dynamic team, the staff are very special and seem carefully chosen "hand picked". They are truly top quality, working 24/7 with true dedication, love, passion and
a gift for their job. Some individuals I would like to name and have to management, as they have gone the extra mile for me and beyond. It has been a real feel good factor, that of being in a family, yet a 6* hotel. The food is amazing, gluten free is not issue at all. The facilities and activities are amazing, every answer is a yes with a smile and hug. Truly awesome! Maycroft Manor should receive an award!
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks so much for your lovely review, it's been a pleasure to help you recuperate and we are glad we are exceeding your expectations!
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Review from Jane B (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most lovely staff. Full of respect, kindness and a sense of humour..
Everybody friendly. Extremely clean and fragrant.
Christmas was like a fairy tale - so happy with it all.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks so much for your kind review, it's always our goal to create a memorable experience for the residents here at Christmas, and we're delighted that our holiday celebrations made Mum's Christmas…read more
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Review from Carole W (Wife of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but thanks and praise for the wonderful care team who cared for my precious husband to the end. He was treated with such kindness and respect and I couldn't have chosen a better place. Management were always approachable and committed to the resident's and families wellbeing.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks so much for taking the time to leave a review, your husband and his huge smile will be sorely missed. Thanks again.
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Review from I K (Son of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy in Hallmark Maycroft. The accommodation is very modern which Mum loves and the activities that they put on suit my mum down to the ground. She enjoys the bistro as she can socialise with the other residents while eating lovely food.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks so much for taking the time to give us a review, it means a lot to us as a team and we are overjoyed your Mum is so happy here at Maycroft Manor.
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Review from Philippa W (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is 96 and has been in Maycroft Manor for two years. Her health has improved significantly and she is happier than she has been for many years. When my own mother became poorly and confused it was an easy decision to choose Maycroft. The staff are everything, truly wonderful, and they
have nursed my mother back to full health. She is living her best life - happier and fitter than she has been for a long time. She says that everybody loves her - more could you ask for!
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks so much for taking the time to write such a lovely review, we are over the moon your family are all so happy with life and their care at Maycroft Manor.
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Review from Lucy D (Granddaughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home for my nan. Meets her needs well! Nan is very happy here and she loves the people. My nan enjoys the entertainment they provide and, of course, all of the delicious food and meals! The customer relationship manager and another staff member work incredibly hard and are always so supportive
of us as a family. One member of the bistro staff in particular works so hard to keep not only my nan, but others happy, by keeping the bistro stocked up with delicious treats. So thank you to all for continually going above and beyond to make the residents happy.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks so much, Lucy, for the lovely review, it's a pleasure to make sure our residents thrive and love life at Maycroft Manor.
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Review from Celia H (Sister of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my brother was diagnosed with dementia and we were luckily able to secure a place at Maycroft Manor Care Home, I was extremely worried. I need not have been. His care has always been of the highest order and every single staff member here has been exceptional. He has been so happy here, feels totally
at home and is given exceptional care by everyone with whom he comes into contact.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks so much for your lovely review. It's an absolute pleasure to be involved in your brother's life and care, he's an exceptional gent who we just adore!
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Review from Karen D (Daughter of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I are so happy with Maycroft Manor Care Home. They have supported all of Mum's needs so well. Thank you.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thank you, Karen, it's a pleasure to care for your lovely mum.
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Review from Tracy C (Daughter of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fantastic place!
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks for your kind review, Tracy. It's so lovely to see your mum settled and happy!
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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Hallmark Maycroft Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for Hallmark Maycroft Manor is calculated as follows: ( (185 Excellents x 5) + (8 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 203 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.762 Points relating to the number of positive Reviews for Hallmark Maycroft Manor is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 16 Positive Reviews ÷ 21 = 0.762
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Oct 2025

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (3)

Laura

Laura Tee

Job Title: Customer Relationship Manager

My role is to support those looking for the right care solution for them.


I love helping families find the right home for their loved one and helping new residents move in.
It's a joy to see them thriving and enjoying life at Maycroft Manor.

Charlotte

Charlotte Fawcett

Job Title: General Manager Joined: 2024

Charlotte brings a wealth of experience both as an RMN and working in care settings.

Emma

Emma Weller

Job Title: Deputy manager Joined: 2018

I am the Deputy Manager at Maycroft Manor.


I have worked in the care industry for nearly 10 years, and at Hallmark for 4 years.

Frequently Asked Questions about Hallmark Maycroft Manor

What types of Care is Hallmark Maycroft Manor registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Maycroft Manor have?

There are 93 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Hallmark Maycroft Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Maycroft Manor to the centre of Brighton?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Maycroft Manor to verify any information. View our terms and conditions. Hallmark Maycroft Manor has an Enhanced Service - more info.