Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA
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9.9 177 Reviews
  • Hallmark Maycroft Manor, Brighton
In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days, their way. Understanding the unique challenges that come with aging, Maycroft Manor cherishes every moment – big and small. Right from the outset, residents and their loved ones are at the heart of all the support and services the team provide.

Moving can feel scary so it's good to keep a few things the same. That's why Maycroft Manor supports keeping the family together; welcoming couples, four-legged friends where possible and with the doors open for loved ones to pop by at any time, Maycroft Manor exudes a joy for life you won’t experience elsewhere.

With its clever home design, a variety of rooms await to be explored whatever mood residents may be in. Grab a cuppa in the bustling Station Café or take part in green-fingered fun in the gardens – There’s plenty of opportunity to discover something new!
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Care Provided by Hallmark Maycroft Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 105 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2150
  • Self-Funded Residential Dementia Care: from £2280
  • Self-Funded Nursing Care: from £2530

These prices are only a guideline, please contact Laura Tee - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual

These prices are only a guideline, please contact Hallmark Maycroft Manor to find out the exact price for your requirements.

Contact Hallmark Maycroft Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hallmark Maycroft Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Fawcett (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (6)

Visiting

  • Open to visitors with no current restrictions in place.

Parking

  • Large car park for friends/family to use.

Hallmark Maycroft Manor Reviews (177)

9.9

Hallmark Maycroft Manor has a Review Score of 9.9 (9.881) out of 10, based on 22 reviews in the last 2 years.
Over all time Hallmark Maycroft Manor has 177 reviews.

Overall Experience
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Reviewer Connection to Hallmark Maycroft Manor
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Total of 177, showing 1-20
Review from Tracey S (Relative of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I chose Maycroft for both our Aunt and Uncle after they both became in need of care.
When we visited for the first time after viewing various homes this just stood out by a lot. Its staff are so obliging.
The whole experience from before they arrived to the arrival dates as they came
at different times and with different needs were so caring and everything was done to welcome them.


The facilities on offer are amazing and so much for the residents to do. We were promised al ot and without a doubt they have lived up to that and exceeded our expectations.

Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you so much for your lovely review, we are so pleased that your Aunt and Uncles experiences have exceeded expectations here. Thank you for your kind words
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Review from Robert S (Nephew of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to find somewhere for our Aunty & Uncle to move to. Both have dementia and my aunty also has physical issues with Diabetes and unable to walk. These are our family, so choosing the right place for them, somewhere trat could home as well as providing for their needs was so important. Also we
really wanted them to be together. When we found Maycroft in Carden Avenue it was like our entire wish list had been catered for. All the staff, from admin, management, nursing, care workers - everyone - has been wonderful. Everyone is so caring and giving. The home itself is truly wonderful and not only provides the necessary care they need in a safe, clean and comfortable place, but above and beyond that offers so many choices off activities. Both of them are honestly now living their best lives. Maycroft really has allowed us to give our Aunty & Uncle the very best that they would have in their senior years.
Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you so much for placing the care of both your Aunt and Uncle with us, we are very happy to hear that you feel their quality of life has improved from living here at Maycroft.
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Review from Alison P (Daughter of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maycroft have been super kind and caring to my Mum who moved there in January. Nothing is a problem and the staff are very kind, caring and attentive. The facilities are first class too with a wide variety of activities included. I highly recommend Maycroft!
Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you so much for your high recommendation of Maycroft, we are so pleased that Mum is happy here
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Review from Kathy G (Daughter of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has dementia and we moved him to Maycroft Manor in January. He has settled in incredibly well and is genuinely happy. The care, activities and facilities are fantastic. He really loves the space and that when he is in his room it is quiet/peaceful. At the same time, he loves taking part in all
the activities which are truly stimulating, especially anything involving music/singing. In his own words he is 'definitely not bored!'. He has made friends with other residents, and enjoys sitting watching TV with them before and after dinner. It really does feel like home. The staff are all really kind and friendly and the care dad receives is perfect; just the right balance of promoting independence, and offering support gently, and patiently, when needed for dressing and showering. We are welcomed whenever we visit, day or night. Since dad has moved in we honestly think his memory, communication and self-care have improved. I viewed several homes and this is by far the best I've seen.
Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you so much for your review, we are so pleased that the move here has helped Dad 's quality of life to improve.
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Review from Trevor S (Respite Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We stayed at Maycroft Manor for a three-week respite and were genuinely impressed. The stand-out feature was the staff - every single person we met was friendly, helpful, and cheerful, which made a huge difference to our stay.


We had a double room with a kitchenette, a wet-room shower that my wife

absolutely loved and found very easy to use, and even our own little garden, complete with squirrels and birds to keep us entertained.


Although there were several lounges and dining rooms, we preferred meals in our room, and that was no trouble at all. The daily menus were varied, and the chef was happy to cook something different if requested.


The laundry service was amazing - clothes were name-labelled, collected mid-morning, and returned washed, dried and ironed the same afternoon, seven days a week.


Overall, the care was exceptional and the atmosphere warm and welcoming. We came away feeling very well looked after.

Reply from Laura Tee, CRM at Hallmark Maycroft ManorDear Trevor, thank you so much for your lovely review, it was a pleasure having both yourself and your wife stay with us at Maycroft.
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Review from T R (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were caring and professional and made a point of getting to know Mum, even though she was only there a short time. Mum's room was spacious and had good facilities, the food was tasty and varied, the gardens beautiful and accessible. There are many additional facilities available to residents
and families. Mum felt very comfortable and cared for.
Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you very much for your review, it was a pleasure having your mother stay with us for her respite stay, and we hope that we will have the opportunity to look after her again in the future.
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Review from L H (Daughter of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff have been impressively kind, caring and professional. It is very reassuring to know that my mother is in such good hands and that she is receiving such a high standard of care.
Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you very much for your kind review, it is a pleasure to have your mother stay with us.
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Review from Christina H (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Maycroft Manor because it seemed so friendly and accommodating.
My Mother needed respite care after a stay in hospital. Her house had become unmanageable and we needed a stop gap whilst we got her new flat ready .
The care my mother has received over the last 3 months has been excellent
, the food is excellent has are the staff. The overall experience for her has been one of kindness and care . I will go as far as to say I think it gave her a new lease of life , I attribute her care to her being able to go on and live independently again.
For me it's been a massive help knowing how well she has been looked after, the stress of thinking how we were really going to get things sorted for her was overwhelming but once she was with the care home everything became easier and manageable.
The management and staff should be congratulated on running such an amazing service.
Reply from Emma Weller, Deputy Manager at Hallmark Maycroft ManorThanks so much for taking the time to leave us a review. We are over the moon we have been able to support mum with her recovery. Thanks again for the kind words which we will of course pass on to the wonderful team here at Maycroft Manor.
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Review from P F (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been at Maycroft since November 2024, and during that time, there have been ongoing issues with the poor standard of meals. In addition, recently, possibly due to the summer holidays lack of staff, laundry is not being collected or the room bins emptied.
Clothes regularly go missing
from the laundry, considering the extremely high cost (increased in April this year), often we find aspects unacceptable at Maycroft.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThank you for taking the time to share your feedback. At Maycroft Manor, delivering high-quality service and exceptional care to our residents is always our top priority, and I'm sorry to hear that you feel we have not fully met the standards we strive for. We're disappointed to learn that you felt the standard of our food was not as it should be. We previously addressed your concerns and hope you remain pleased with the changes made to your mother's mealtimes. Our team takes great pride in preparing fresh, locally sourced, and nutritious meals that are tailored to individual preferences and dietary needs. We also appreciate your comments regarding the laundry service. We recently experienced some delays due to a faulty dryer, but I'm pleased to confirm this has now been resolved and there should be no further disruption. If you feel there's more we can do to improve, I would welcome the opportunity to discuss it further. Please don't hesitate to contact me directly.
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Review from Tessa B (Daughter of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maycroft is absolutely amazing. My mum has been a resident for 6 years, and my dad moved in in December 24.
I cannot believe how well he has settled. This is due to the very supportive care staff and management. They listened to all my dad's quirky needs and therefore were able to settle down really
well. He loves the food and having a hot meal at lunch time.
As a family, we very much enjoy the events at the care home. The recent barn dance was amazing, and I loved seeing my dad wearing a cowboy hat!
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThanks so much for leaving such a lovely review! It means a lot to us that you have put your faith in us with not one but both parents.
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Review from Lynne C (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maycroft have been so wonderful caring for my dad. He has gained healthy weight, which I am sure is down to the lovely food. The nurses & carers are all very caring. Love all the events that are organised for residents & family.
The staff are always super responsive to any special requests or any
small issues. V happy.
Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you for your review, and the compliments on the care your father receives. We are so pleased that you and your father enjoy the events, we love hosting them!
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Review from Wendy G (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been utterly thrilled with the care and attention given to Dad since he moved into Maycroft Manor in November 2024. The staff take great care to understand the likes/wants/needs of every individual, and the entertainment team really go the extra mile to find interesting and engaging activities
(quizzes, discussion groups, musical events, desert island discs, films). Dad has found his feet and is flourishing since his move to Maycroft, and we can't thank them enough.
Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you for such a lovely review of the care your father receives at Maycroft Manor, the team take great care in providing relationship-centred care and getting to know residents as individuals.
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Review from Benjie G (Son-in-law of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Maycroft Manor and the people who work here. There is such a feeling of warmth and care in this place; it is genuinely moving. Nothing is too much trouble, and the attention to detail is phenomenal. If ever we encounter a minor issue, it is health with immediately. The
extra-curricular activities and little touches every day are what make Maycroft Manor a home rather than a care facility. We genuinely look forward to our visits and are always made to feel welcome. My father-in-law is happier than he has been in years. Thank you!
Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you for your kind review of Maycroft Manor, we are so pleased you feel the warmth and care, and that your father-in-law is so happy here.
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Review from Nicki B (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such caring staff. Nothing is too much trouble. New staff coming onto the team all have the same attitude - great culture established. Families welcomed and involved.
Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you for your lovely compliments on the team and the culture here at Maycroft Manor, we are so pleased families feel welcome here.
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Review from Brenda D (Wife of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Maycroft since November 2024 and has improved due to eating well, timely administration of medication, continual consideration and care of his needs.
Great support given to me during difficult times.
Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you so much for your lovely review, we are so pleased that you feel your husband has improved since staying with us and that you feel supported by the team.
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Review from S T (Daughter-in-law of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. My MIL is very happy here. She is 95 and blind, and she feels totally part of the community. She is included in all things & is made to feel very special. All staff are very caring & her needs are very well met. She always seems very busy.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThanks so much for your lovely review, it is very much appreciated. Your mother in law is such a loved member of community- we are so glad she is happy!
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Review from T T (Son of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Maycroft Manor for a couple of years. The home has always treated mum with the greatest of respect and care. Even though mum is blind, there are always activities for her to participate in, so never a dull moment.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThanks so much for your kind review, your mum is a much loved resident in our home and we are glad that you feel she is thriving. Thanks again for taking the time to review us.
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Review from C B (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent the last year of his life at Maycroft Manor. The care and support he received from the team was exemplary, from the very first contact to his last days everyone showed such amazing kindness and attentiveness to his every need. He enjoyed his time there, making positive relationships
and taking part in a range of interesting entertainments. I am also very grateful for the kindness and support I received from the wonderful team, thank you.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThanks so much for your lovely review, it was a huge pleasure to support your lovely dad and get to know you all as a family.
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Review from C M (Respite Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was transferred from hospital by ambulance for rehab. I fractured my spine. This establishment is amazing in every way. Run by a young, dynamic team, the staff are very special and seem carefully chosen "hand picked". They are truly top quality, working 24/7 with true dedication, love, passion and
a gift for their job. Some individuals I would like to name and have to management, as they have gone the extra mile for me and beyond. It has been a real feel good factor, that of being in a family, yet a 6* hotel. The food is amazing, gluten free is not issue at all. The facilities and activities are amazing, every answer is a yes with a smile and hug. Truly awesome! Maycroft Manor should receive an award!
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThanks so much for your lovely review, it's been a pleasure to help you recuperate and we are glad we are exceeding your expectations!
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Review from Jane B (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most lovely staff. Full of respect, kindness and a sense of humour..
Everybody friendly. Extremely clean and fragrant.
Christmas was like a fairy tale - so happy with it all.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThanks so much for your kind review, it's always our goal to create a memorable experience for the residents here at Christmas, and we're delighted that our holiday celebrations made Mum's Christmas feel magical. We truly appreciate your kind words and Thank you again.
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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Hallmark Maycroft Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.881 for Hallmark Maycroft Manor is calculated as follows: ( (242 Excellents x 5) + (8 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 260 Ratings = 4.881
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Maycroft Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 02 Mar 2026

Please contact the home for current vacancies

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Awards / Recognitions (25)

Meet the Team (3)

Charlotte

Charlotte Fawcett

Job Title: General Manager Joined: 2024

As the General Manager at Maycroft Manor, I’m proud to lead a vibrant and dynamic team that is dedicated to delivering the highest standards of care. With six years’ experience as a Registered General Nurse, three of those in clinical managerial roles, I’m passionate about supporting residents to feel valued, respected, and safe.


As a team, we embrace our Hallmark Values in everything we do and believe in the importance of relationship-centred care. Daily moments of kindness truly matter, providing our residents with love and laughter. It’s a privilege to be part of a home where those values are brought to life every day.

Emma

Emma Weller

Job Title: Deputy manager Joined: 2018

I am the Deputy Manager at Maycroft Manor.


I have worked in the care industry for nearly 10 years, and at Hallmark for 4 years.

Laura

Laura Tee

Job Title: Customer Relationship Manager

My role is to support those looking for the right care solution for them.


I love helping families find the right home for their loved one and helping new residents move in.
It's a joy to see them thriving and enjoying life at Maycroft Manor.

Frequently Asked Questions about Hallmark Maycroft Manor

What types of Care is Hallmark Maycroft Manor registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Maycroft Manor have?

There are 93 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Hallmark Maycroft Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Maycroft Manor to the centre of Brighton?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Maycroft Manor to verify any information. View our terms and conditions. Hallmark Maycroft Manor has an Enhanced Service - more info.