Maycroft Manor Care Home, Brighton, East Sussex
Maycroft Manor Care Home, Brighton, East Sussex
Maycroft Manor Care Home, Brighton, East Sussex

Maycroft Manor features multi-award winning design initiatives and provides a high standard of relationship-centered care.

Facilities include cafes, a shop, cinema and roof top gardens. Each of the bedrooms are elegantly furnished and has en-suite facilities, while most rooms on the ground floor have direct access onto a private patio garden area.

All bedrooms have their own TV and telephone points, Wi-Fi access, and an electric profiling bed. Bedrooms within the dementia environment feature a Dementia Monitoring System to support the well-being of residents.

The home provides flexible care to include quality nursing, residential and dementia care.

Group: Hallmark Care Homes

Person in charge: Roddy Ferguson (General Manager)

Local Authority / Social Services: Brighton & Hove City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 99 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 65+.

Single Rooms: 99

Rooms with ensuite WC: 99

Facilities & Services: Respite Care • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Maycroft Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 27 Oct 2017

Please contact the home for current vacancies

Reviews

9.5 Maycroft Manor Care Home has a Review Score of 9.5 (9.545)

The Review Score of 9.5 (maximum of 10) for Maycroft Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 68 Reviews over all time. This Average Rating is also the rating value for Maycroft Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 31 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.545 for Maycroft Manor Care Home is calculated as follows: ( (494 Excellents x 5) + (259 Goods x 4) + (48 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 804 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Maycroft Manor Care Home is based on 31 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19.8 positive Reviews (99 registered maximum number of service users ÷ 5). 31 Reviews ÷ 19.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    46
  • Good
    21
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Maycroft Manor Care Home?

  • Extremely LIKELY
    58
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Maycroft Manor Care Home

  • Daughter of Resident/Service User
    22
  • Son of Resident/Service User
    16
  • Resident / Service User
    7
  • Friend of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    3
  • more

My step mum has been at the home since it opened. She had a lovely bright airy room which she came to regard as her home. The treatment she received was excellent and she was very fond of many of the staff.
During her last eight days of her life after a sudden stroke, she was able to return to the home and her room. Her care during these last days were wonderful. She died very peacefully with me her stepdaughter and her niece by her side,
We will always be so grateful for the wonderful care and support she received. We were also given the greatest support throughout her last days. Our families are very grateful for everything and send our heartfelt thanks.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I never envisaged that my fiercely independent mother would 'end up' in a care home and I know she certainly wouldn't have chosen this future for herself in her pre-dementia days.
It was an agonising decision to make but as my mother's condition worsened our options became limited. After an extensive search of care homes with dementia facilities we found Maycroft Manor right on our doorstep and once we set foot inside we knew this was the only place we felt comfortable with.
From day one we were welcomed by friendly and competent staff into a lovely, clean and stimulating environment which helped to keep back the tears. My mother has taken a while to settle and still goes through good and bad patches but she is safe and comfortable, she has attentive and friendly staff around her and engaging activities to take part in.
She is a sociable person so I am reassured that she is never lonely and there is routine and structure to her day which is important for this condition.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The care my mother receives is excellent. Staff are professional, painstaking and take an interest in residents. The care home is attractive and there is a varied programme of activities. Communication is usually good, although there have been occasions when messages and/or requests have not been passed to the appropriate people.
The fees are high and annual increases significantly outpace inflation.
I have every confidence that my mother is in safe and attentive hands.

How likely would you be to recommend Maycroft Manor Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My aunt has been a resident at Maycroft for over three years and her care has been excellent throughout.
The staff are all very considerate and caring, nothing is too much trouble. The staff are also consistent, the home retains staff and so the residents are greeted by familiar and friendly faces, which makes a huge difference to the residents general well-being.
My aunt knows all the care staff and having that relationship makes her more comfortable and settled.
The care home is a new build, so is very well designed with respect to those who are less mobile and it also has a fresh and new feel to it, more like a hotel than a residential home.
The food continues to be a high standard, three meals a day plus afternoon tea served in the bistro with freshly made cake and biscuits, or fresh fruit if preferred. I would definitely recommend this care home.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Maycroft Manor are always professional and calm in their approach to both the residents and relatives. They will always listen and respond to any worries or concerns I may have. Thank you to all the staff.

I have put satisfactory for food - because over Easter (Easter Sunday) the residents were given Gammon as their main meal.
I thought Lamb or Turkey would have been more appropriate.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Overall I am impressed with the care afforded to my mother over the last 2 and a half years. There have been certain administrative lapses from time to time and a high staff turnover has affected continuity. However, the staff are unfailingly pleasant and caring and the atmosphere of the home is always welcoming.

How likely would you be to recommend Maycroft Manor Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Elizabeth Day, General Manager at Maycroft Manor Care Home responded to this review on 03 Aug 2017:

Thank you for your comments. We have now have had a chance to meet and discuss your comments.

My aunt is very happy at Maycroft Manor and is very well cared for overall. Any issues we have are minor and it's reassuring to see that the team are making an effort to respond to any comments. We don't see the issues of neglect that are commonly reported in some care homes.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been at Maycroft Manor almost from when it opened. I have always been very pleased with the care the staff have given her and their attitude towards her and that there is always familiar staff on duty.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I would recommend Maycroft Manor care home to anyone looking for a care home. The buildings and gardens are well kept and all the communal spaces are open to all. The provision of a Bistro cafe on the ground floor is a great space for residents, relatives and visitors to share and provides a good welcome.
The residents' rooms are very good and can be made to feel like home with their own possessions.
The staff are all very caring and friendly and all undergo training. There is also a weekly plan of activities that residents can participate in at their leisure.
There are sometimes problems with communication but there is an atmosphere of being open and staff and management are always available to listen and discuss any issues.
My mother has been there for two years and we have been, in general, very happy.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident of Maycroft Manor since Nov 2015 and during this time has received good care from the home. The staff are caring and friendly and always happy to help her in any situation which occurs.
Since my mother has been at Maycroft I have seen her health improve which has been down to the care and support received from the staff.
Over the last 3 months, I have seen a great improvement in the day to day running of the home and a great effort has been made to improve the facilities and especially the lifestyle activities and the food.
Recently they have put on a great barbecue which was held on the rooftop garden and a summer party which was excellent (even with the rain) and a great success.
The surroundings and interior of Maycroft Manor are of a high standard and this provides the residents with a positive daily outlook.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Providing care for people with poor health conditions can be tricky as the resident may not always be clear about their needs. Maycroft builds great relationships with the resident's family and is attentive and reactive to family concerns. The overall atmosphere is one of kindness, care, positivity and happiness. It is an excellent care home.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has been living at Maycroft Manor for 2 years. We have been very happy with the facilities and his care there.
My Father chooses not to take part in any of the activities and is quite content to stay in his room.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Maycroft Manor Care Home has a workforce of kind, efficient, helpful and understanding people. Each carer or member of teams such as activities does their very best to get to know the residents and attend to their needs to make their stay with them as happy, comfortable and rewarding as possible. My mother is at a point where her dementia has just been diagnosed and she gets upset because she knows she forgets and gets confused. My experience of every member of the team is that they understand this and work with Mum accordingly. It is a place I would very much recommend to other people in similar situations. My one criticism is that the food is perhaps not as good as it is described. Also in an ideal world, the staff are very busy but it would be wonderful if an additional structure could be added for staff to act just as companions and sit and chat with the residents for a little time each day.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Elizabeth Day, General Manager at Maycroft Manor Care Home responded to this review on 02 Aug 2017:

Thank you for your review. I’m glad that you are happy with the care your mother receives. We will be in contact to address your other concerns.

I have been favourably impressed by the diligence and conscientiousness of the carers and staff over the years that my mother has been in the home. They show admirable patience and a genuine concern for my mother's well-being, for which I am extremely grateful.

How likely would you be to recommend Maycroft Manor Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The standard of care is generally very high. Staff turnover is reasonably low and the care provided is consistent. Communications between relatives and management could be improved as could communication internally between colleagues and departments.

For example, neither my brother nor I know who is the "go to" person responsible for our Mother's care. An organisation chart showing where responsibilities lie and with contact details would be very helpful.

How likely would you be to recommend Maycroft Manor Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Elizabeth Day, General Manager at Maycroft Manor Care Home responded to this review on 02 Aug 2017:

Thank you for your review. We hold regular relatives forums and have recently sent out to all relatives information on who to contact. I will make sure you receive a copy of this but if you have any concerns please do come and see me.

In the 2 years that my father-in-law has been living at Maycroft Manor, he has received exemplary care. The staff deliver their care with the right balance of professionalism and warmth and good humour. The housekeeping and hospitality teams are friendly and welcoming and always greet residents by name. This is something that is remarked upon by visitors.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My father moved in recently and has found that Maycroft is a safe and pleasant place to live, with good care from a team of cheerful, thoughtful, professional staff who are all kind and seek to make him comfortable.
The facilities are all very good, well designed and decorated to a high standard so that the overall feel is of living in a four-star hotel. The place feels clean and welcoming, with a particularly attractive buzz around the café. It is impossible for any care home to be the same as your own family home but living in Maycroft is as good an alternative as is reasonably possible.
There are no areas of concern. There is room for improvement, such as more interesting food and activities, however, these are satisfactory and must respect that the residents have differing needs and desires. The managers and staff continuously review potential changes to make the conditions for residents as safe, comfortable and happy as possible.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Elizabeth Day, General Manager at Maycroft Manor Care Home responded to this review on 31 Jul 2017:

Thank you for your review. I am glad your father is comfortable at Maycroft Manor and we have now had a chance to discuss your concerns in person.

Love the home - feels like Mum is occupied but free to live the day as she pleases.

Lots of treats, and staff are very interested in residents' life stories and individual foibles and quirks.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father came to Maycroft in April and is happy and settled in his new environment. He has a lovely room and is treated with respect and kindness by the carers and nursing staff. Access to the excellent in-house physiotherapists has meant better mobility and increased opportunities to explore the lovely surroundings.
The communal areas here are tastefully decorated and provide a homely atmosphere. Dad can enjoy the varied activities or simply relax with family and friends. The staff are endlessly cheerful and helpful. They are keen to help the residents integrate and to socialise. My father is enjoying building relationships with them and the other residents.
We feel his sense of wellbeing has greatly improved since moving to Maycroft Manor.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Maycroft Manor seems to me to be a very high-quality care home in every respect. I have been visiting there for over a year and this is my opinion.

How likely would you be to recommend Maycroft Manor Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My grandfather stayed Maycroft for around seven months and the staff there took really excellent care of him and provided him with a very comfortable and enjoyable place to live and for us to visit. We always felt very welcome, especially when I came with my young children, and it was a pleasure to see him there. Sadly my grandfather passed away at the end of his time there and even thought this was a very distressing period for us all we were glad he spent that time in Maycroft and not in the hospital and he received just as good care, even on the residential ground level. All the staff supported him and us round the clock and cared deeply for him and his well-being. We could not have asked for a more supportive environment for us to experience his passing in.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother moved into Maycroft Manor six months ago after a series of falls. Everyone was very welcoming and all staff have worked towards helping my mother to settle into her new home. The state of my mother's health requires 24/7 care and It is a great comfort to us to know this care is available to her at Maycroft Manor. From our first introduction to the Manor by the Customer Services Manager to the various staff, carers, household, lifestyles, reception and management we have found all to be extremely helpful and caring of our concerns and my mother's needs. It was not an easy decision to encourage my mother to give up her own home but everyone at the Manor has greatly helped to settle my mother into her new life and the most important element for us is that my mother now says she "feels safe".

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mother spent 4 months at Maycroft Manor until her recent death. Throughout that time, we were very impressed by the care that she received, which was of the highest order. The staff were unfailingly cheerful, thoughtful and compassionate. Activities were tailored to her needs, and she was helped to have as fulfilled a life as possible.
As her mobility and general health declined, they were generous in the time they spent with my mother, and in "just dropping in" to check on her and to see that she was alright. She was kept comfortable and happy until the end.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My stepmom is now very settled in Maycroft Manor. The staff are very friendly and professional. The care on a day to day basis is very good. The senior staff are kind and concerned about the welfare of their residents.

How likely would you be to recommend Maycroft Manor Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Low value for money - staying at Maycroft is extremely expensive for the standards achieved. Initially did not meet the expectations described in the brochures. There is little "above and beyond" in the services or facilities, considering the monthly cost. It has taken very many months to improve the standard of food, which seems to be traditional "old people's home" type of food, rather that more appealing, fresh, nutritious/balanced, quality meals, that would be expected.
The general staff and the customer relationship manager are helpful and welcoming, but during my visits I have not interacted with the senior manager(s) who should be more visible and proactive in the day to day operation of the home and getting to know their clients, and as a way to get good and accurate feedback and finding out the things that would improve value for money.
When mum has been ill, she receives good care and attention. her room is nice, although quite dark. It's great that Maycroft smells nice!!

How likely would you be to recommend Maycroft Manor Care Home? Neither Unlikely or Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Very Poor

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Very Poor

Elizabeth Day, General Manager at Maycroft Manor Care Home responded to this review on 03 Mar 2017:

Thank you for your comments. I will contact you this week to arrange a meeting with you to discuss your concerns.

My mother has been a resident of Maycroft Manor for the last one and a half years because she has mobility issues and was unable to stay at home safely. Consequently, it has been great for me to know that there is care available for her 24hrs should she need it. There is a lovely atmosphere at Maycroft Manor, which is what first attracted me to the home, and it is very clean and modern. The cafe is a good social hub for residents and visitors alike, and the onsite hairdressers and cinema are a lovely asset for the residents. The lifestyle team make sure there are always interesting activities to do. My mum used to feel lonely sometimes at home but has made new friends with the residents and staff. Maycroft Manor makes the effort to make it an attractive place to visit with themed events for residents and guests alike.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mum is very happy at Maycroft Manor. She loves her room and the food and is taking part in lots of the activities on offer. When I visit I am made to feel very welcome and enjoy having a cup of coffee with mum in the bistro. We are more than happy with Maycroft Manor and would recommend it.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband spent three years in the nursing area. When the home was new there were problems but these were dealt with and Maycroft is now well run by management with a positive reaction to any difficulties. They don't say "I'll deal with it" and do nothing.
There is a welcoming atmosphere, the building is well cared for and there is never a bad smell.
The staff are very kind and take the trouble to get to know residents and their preferences. There are many activities for all and staff take the trouble to make it possible for residents to participate. Those who prefer to stay in their rooms can do so. The bistro is the centre of social life and is well used and in good weather, the garden provides an opportunity for sitting or taking a walk.
Food is very good and the kitchen staff take the trouble to be responsive to comments.
The building has first-rate facilities, thoughtfully carried out. Wheelchair access excellent. All rooms have a big window.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Maycroft is stylish, friendly and a well-run care home. I have always found the staff to be informative and caring. The rooms are kept very clean and tidy and there is never a smell that unfortunately many care homes have. The food is good and the residents have a good menu choice.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

The home is very warm and welcoming and the staff are excellent.
The accommodation is of a very high standard as are the facilities. Having never seen any other care homes, it's difficult to know how this compares but I have no major complaints and have been very happy with the service provided.

How likely would you be to recommend Maycroft Manor Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

I am very pleased with the level of service and support provided by Maycroft Manor. My mother has settled in really well and is taking a full and active part in all of the activities.
She is very happy with her life in the Maycroft Manor family.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was in Maycroft for 2 weeks respite care post op. The home itself is of a very high quality and the care was of a similar standard. The staff were all great and looked after me very well indeed. I can't fault this place at all.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent care, marvellous facilities and sympathetic and caring staff. Since my friend (for whom I hold the Power of Attorney) moved into Maycroft Manor, his care and treatment have been exemplary in every possible way. It is always a pleasure to visit and be greeted by the friendly staff.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother moved to Maycroft Manor Care Home in April and thankfully it was her decision to move into residential care due to an increasing frailty. I have found the care provided by ALL the staff to be of the highest calibre, this is from the people who are clearly management to those who are on reception to those who nurse, care, clean, deliver laundry and serve in the bistro. Everyone seems to genuinely care and I cannot stress how much that means to me as even though I know I could not (and actually if I am brutally honest do not want to) have my mother live with me, I do desperately need to know that she is safe and in what is a real "home".
People at Maycroft Manor listen to the concerns of the family and will act upon suggestions that are reasonable.
It is never easy to recognise that a parent needs care but Maycroft staff have made that difficult journey easier to travel.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has enjoyed her 2 week stay. The staff are very caring and helpful. We would both recommend this to anyone - a very nice experience.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My first impressions, on entering the building, were very positive - it is light and spacious, and welcoming. Our first meeting with the customer relations manager was informative and encouraging. Once my mother-in-law had arrived, the care staff made sure they got to know her quickly, and were kind, encouraging and supportive of both her needs and my husband and me. The facilities are superb, with many activities laid on for residents every day to cater for all tastes. This was only a 3 week stay for my mother-in-law, to help recover from a broken pelvis, but the difference it has made to her has been amazing.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Maycroft Manor is a very warm, welcoming place - it is like no other care home that we have experienced. It is the way all care homes should be - it treats older people with the dignity they should be able to expect. There is a vibrant atmosphere which provides great stimulation for lots of different needs. The residents all seem very well taken care of and happy. The food/meals are a cut above other facilities and there is plenty of variety, and options to personalise things are bountiful. What a great place.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very nice first impression. Welcoming reception staff and helpful bistro staff. Lovely room with excellent facilities. Good wide corridors made wheelchair access easy.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

From the moment of first contact when I enquired about the availability or a room for my mother I have found the management and care staff to be second to none. They are responsive, compassionate, efficient, professional and caring. Everyone with whom I have come into contact- from administrators and cleaners to the hard working hospitality team, have been welcoming and entirely approachable. The facilities are equivalent to those of a four star hotel. My mother is treated with dignity and respect. I have nothing but admiration and gratitude for all concerned. Thank you.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit an elderly friend on a regular basis and always find him well cared for and quite content. Staff from all areas are always friendly and cheerful.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Friendly reception staff - doesn't feel like an old people's home. Feels more like a top quality hotel. Grandfather's room is very comfortable and there are plenty of homely lounges to relax in. All staff very friendly, but professional, and appear to have a very good rapport with grandfather. He is happy at Maycroft which is the most important thing.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband was on the nursing floor at Maycroft. He was seriously ill with prostate cancer and Parkinson's and also suffered a stroke. I always felt supported by the staff often at difficult times. When I left to go home it was reassuring to know he would be getting the best care from the nursing and care staff. All the staff could not have been kinder when he died in October 2015.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been here for eight weeks now. The staff, management are amazing, kind, caring and happy. Lots of happy smiling faces. Making a decision for a loved one to go into care is a very happy difficult time for all. However the staff have supported us all through this. I feel that there is a very open door policy here and you can go everywhere in the building which is very important to me as I feel there is nothing to hide, personally a reassuring asset. I visit very often and speak with all the other residents it's a very lovely place.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The staff look after my mother very well and are very caring. Room nice/clean. Facilities are good. More like a hotel than a care home.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Very caring staff - regulars, nursing and care team are great. 5 star care.
Engagement are always helpful and address any concerns straight away.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

We chose Maycroft Manor for my mother (62) who has Alzheimer's after visiting many different care homes in Brighton, Essex and Malvern (near other family members). Maycroft seemed to have the most vibrant atmosphere and the other residents seemed the most happy out of all of the homes we visited. Mum has been resident for 3 months now and we are extremely pleased with how she has settled in. It was a big move for her and we anticipated significant upset, but the staff have helped her integrate well and she always says that she is happy there and she feels safe (very important).

Mum is in one of the smaller rooms, but it is certainly adequate and the quality and cleanliness is very good. Whenever we visit mum seems to either be involved in a group activity, or chatting in the free cafe to other residents, so we feel confident that she is not lonely or bored there.

Maycroft is on the expensive end of the scale, but we think the extra expense is justified since we feel mums quality of life is probably much better there than anywhere else.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Maycroft Manor has a grand name, but rightly so, the standard is the highest in the area in terms of facilities, accommodation and the staff. My wife's relation enjoys the comfort of a hotel but with care staff to ensure she is also well looked after. She is very fussy about her food but is never disappointed as Maycroft provide meals cooked freshly by a chef, with varied and tasty meals, always providing good choices to suit all palettes. Overall we are very happy with the care home.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found Maycroft Manor for my aunt to move to from London, to be nearer her family, at a late stage in her life, which is a difficult thing for somebody of her years to do. I have never regretted that decision. She has a very comfortable room with a smart en suite and the staffing levels are higher than a normal residence home so she gets plenty of attention. She is encouraged to join in the daily activities, including enjoying entertainment in the dedicated cinema room, and as a result she settled in very quickly and is very happy. The staff are all professional and caring.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything has gone very smoothly moving our mother in. The staff have been very friendly and our mother is a lot happier and healthier having moved in. The activities seem regular and I notice that they are very inclusive of the residents. There is a good social atmosphere in the home - the coffee shop is very key to that.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Maycroft is one of a kind and I wish all care homes had this high level of care. Staff are very friendly and one feels at ease as you enter the building.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I decided to have two weeks recuperation at Maycroft after a hip replacement operation. I was welcomed warmly by friendly and attentive staff throughout my whole stay. They helped me whenever I required assistance, night or day and was made to feel very much at home in a caring environment. My friends could visit often, they were always greeted kindly. The home is clean, fresh and happy. I would have no hesitation in recommending my friends. The only area which needs attention is the presentation of the meals which are always freshly cooked, but unimaginatively presented. My two weeks here were exactly what I needed to get back on my feet and feel relaxed.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Debra McDonald, General Manager at Maycroft Manor Care Home responded to this review on 22 Dec 2015:

Thank you for your lovely comments and we are glad you had a lovely stay with us. Thank you for the feedback around the food presentation. We would like to let you know that we have made changes in this area. All team members responsible for food presentation are receiving further training and we have also recruited a new hospitality service manager who will continue to oversee and maintain a high level of service.

This care home has improved over the last year. My mother is happy and well cared for in the dementia ward. The staff are hard working and care for the residents with dignity and respect.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I recently moved into Maycroft Manor and I am now happily settled in. My room is very comfortable and the service is second to none. I feel very safe and well looked after and everyone here without exception are so friendly and cheerful. It's a very happy place to live.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have nothing but praise from the way we were all treated - not only my mother in law. We enjoyed our visits because of the care and consideration we received. The home itself was like a hotel, beautiful decorated - not at all clinical which is so important. The nurses and carers looked after my mother in law with dignity, diligence and love. So much so that at the end she said she felt safe. Thank you all especially 2 carers who were always there for her. We wish she had had longer to enjoy all the facilities on offer.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was a very independent woman. This meant that her state of health on arrival at Maycroft was poor, in fact much poorer than we all realised. She therefore needed a high level of nursing and this is what Maycroft provided. The quality of care provided was exemplary and the dedication of the staff to the residents was fist class. Two members of staff, in particular, went to great lengths to ensure that the last few days of mother's life were as comfortable as possible. On her last night the nurse sat with her for extended periods and I could not have asked for more. Well done Maycroft. I am glad mum stayed with you - many thanks.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I am very happy here because the staff are so kind, friendly and helpful.
My room is beautiful and spacious and the rest of the building is so beautiful, giving a wonderful ambience for all to enjoy. Since coming here, I have made very good progress in my mobility and my appetite has come on in leaps and bounds. I receive a weekly hair do which makes me feel like a "Lady" that's well care for I couldn't wish for more!

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here for a fortnights respite care. The staff in the home are the best and kindest I have ever met in my 85 years. Always good fun, nothing is too much trouble. I will come here for respite care any time. There should be more gluten free options.

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

During my respite care stay in the home, I received all necessary cared given in a pleasant and caring manner. I would be happy to repeat my experience in the future if necessary.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband went into Maycroft for a couple of weeks respite care to give us both a break. During his stay, he was looked after very well by all the staff who attended him. He was quite happy whilst there and I was satisfied with the care he received. I would have no hesitation allowing another visit there should it be needed in the future.

How likely would you be to recommend Maycroft Manor Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found that Mum is well cared for and staff have an understanding of her illness and mental state. They are always ready to help and support us as a family. I feel safe in the knowledge that mum is safe and they will discuss with us the care of mum. The care staff show love and respect and have a wonderful way of helping mum to cope.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The manager and the care team are always happy to help, and listen to any points that need to be raised. The home is a happy sociable environment and my mother is very happy and contented and well looked after.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Most of the staff are excellent, some are less so. Initially I was disappointed with the food, but this has improved greatly recently.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Hannah Taylor, Marketing Coordinator at Maycroft Manor Care Home responded to this review on 27 Aug 2015:

We appreciate the feedback and are pleased that the recent changes in catering requirements is producing a positive result. The monitoring of the team is ongoing at the home and we will look into the feedback further.

I have always found the staff helpful and courteous and ready to help, visitors and residents alike. The weekly activities are plentiful and variable.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very warm and welcoming staff throughout a very well maintained building. After a short time so far in the residence mum has looked and felt so much better. If anything, though circumstances unexplained, the activities are not always well attended or in one case, cancelled with no prior notice. Obviously some residents are not able to socialise, however perhaps more can be done to encourage people to, particularly when a new arrival moves in.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hannah Taylor, Marketing Coordinator at Maycroft Manor Care Home responded to this review on 27 Aug 2015:

We appreciate the feedback and acknowledge the improvements that can be made in the lifestyle provision and at the home. We have recently appointed a new lifestyle coordinator at the home who is focusing on improving lifestyle for all residents.

My mother chose to go into care just before we went on holiday which was not ideal. However she was very well cared for and supported in our absence. The food is not ideal but we have been able to suggest alternatives which she would prefer and theses are now being served.
Her room is very good and she has a private patio where she can sit and smoke! As of yet she has chosen to stay on her patio rather than socialise, but we hope she will venture further afield in the near future. In general the staff are very friendly and caring, but there have been some problems with the agency staff. Although she would prefer to be living in her own home, she now agrees this is the best alternative.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Hannah Taylor, Marketing Coordinator at Maycroft Manor Care Home responded to this review on 27 Aug 2015:

We take all feedback seriously and are pleased to hear that the adjustment in catering requirements has had a positive impact. We are actively recruiting new team members to eradicate the use of agency within the home.

My mother was exceptionally well cared for at a personal level some wonderful staff. Of course we had issues especially as the home was new. But most impressively these were addressed. At the end of my mothers care the organisation, management and quality of care was fantastic. Many staff have been exceptional.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Venue and surroundings, beautiful. As far as I know the food is okay.

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

My brother and I had to relocate our mother very quickly from the North West and it was a relief that Maycroft Manor very efficiently enabled us to do so. Mother has been made very welcome and the numerous staff have professionally been gauging her needs since her arrival.
The atmosphere is friendly, enjoyable and helpful, the facilities are very good and the building very spacious. There are always people to help with any queries and there is equally good night-time care.
When visiting, the staff seem very attentive and knowledgeable regarding the residents and I am confident we have found the right place for mum!

How likely would you be to recommend Maycroft Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

April 2014

November 2013

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

Job Vacancies

Staff Profiles

Roderick

Roderick Ferguson

Job Title: General Manager

Joined: 2016

Description:

I am the Peripatetic General Manager at Maycroft Manor. As a Registered Nurse and General Manager, my role has a broad remit, involving supporting General Managers or other team members and stepping in where a General Manager vacancy exists. With over 30 years’ experience in nursing and healthcare management, I am passionate about the delivery of excellent, relationship centred care and making a real difference to the lives of residents living in our beautiful homes.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Maycroft Manor Care Home