Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA
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9.7 173 Reviews
  • Hallmark Maycroft Manor, Brighton
In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days, their way. Understanding the unique challenges that come with aging, Maycroft Manor cherishes every moment – big and small. Right from the outset, residents and their loved ones are at the heart of all the support and services the team provide.

Moving can feel scary so it's good to keep a few things the same. That's why Maycroft Manor supports keeping the family together; welcoming couples, four-legged friends where possible and with the doors open for loved ones to pop by at any time, Maycroft Manor exudes a joy for life you won’t experience elsewhere.

With its clever home design, a variety of rooms await to be explored whatever mood residents may be in. Grab a cuppa in the bustling Station Café or take part in green-fingered fun in the gardens – There’s plenty of opportunity to discover something new!
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Care Provided by Hallmark Maycroft Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 105 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2150
  • Self-Funded Residential Dementia Care: from £2280
  • Self-Funded Nursing Care: from £2530

These prices are only a guideline, please contact Laura Tee - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual

These prices are only a guideline, please contact Hallmark Maycroft Manor to find out the exact price for your requirements.

Contact Hallmark Maycroft Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hallmark Maycroft Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Fawcett (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (6)

Visiting

  • Open to visitors with no current restrictions in place.

Parking

  • Large car park for friends/family to use.

Hallmark Maycroft Manor Reviews (173)

9.7

Hallmark Maycroft Manor has a Review Score of 9.7 (9.669) out of 10, based on 19 reviews in the last 2 years.
Over all time Hallmark Maycroft Manor has 173 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hallmark Maycroft Manor
  • 68
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Total of 173, showing 41-60
Review from Selina G (Daughter of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been in hospital for three weeks following a diagnosis of phenomena, after all that time of immobilisation and at the age of 95, she was requiring full nursing care and due to her dementia, she was also unable to communicate effectively. Maycroft Manor was a wonderful haven after the challenges
of an NHS busy ward. The staff were warm, friendly, welcoming and very professional. They worked as a team with geed communication with the family and involved medical professionals and my mother improved with all their support, which enabled her to return home with carers.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThanks so much for giving us a lovely review Selina, it's always lovely to help people reach their goals and return home in much better health.
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Review from Diane B (Respite Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care from all staff, particularly one care; same care almost every day. Received all the support I needed to rehab in a faster time than anticipated. I would recommend this home.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorIt was a pleasure to see you recuperate and recover so quickly Diane, and thanks for taking the time to review us!
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Review from Mark M (Nephew of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt enjoys the experience, of all the staff and other residents.
They have helped her walk and provide her with her medication. A host of activities, some of which she enjoys, films in the theatre are her favourite. She enjoys the food and uses the coffee shop most mornings.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThank You so much Mark for submitting a review. We are delighted that your lovely aunt has joined us at Maycroft and it's always a pleasure to see her embracing life at Maycroft Manor.
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Review from Patricia B (Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at Maycroft Manor. The people here look after us very well.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThank you so much for taking the time to review us, Patricia, we are so glad you are happy here at Maycroft Manor.
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Review from Pearl M (Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention is superb. Staff and carers are always on hand cheerfully and, if anything, more than one could hope for.
The food is plentiful and beautifully served - as a 'picky' eater I am well provided for with the alternative menu.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThank you so much Pearl for taking the time to review us. It has been amazing to see you recover and gain your independence again. You are an inspiration to us all!
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Review from Julie C (Daughter of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my mum and dad to Maycroft Manor in July 2021 after a very disappointing experience in another home. It was the best decision I have ever made. Maycroft is like a 5-star hotel, and my mum reckons the care is second to none. Myself and my brothers have nothing but praise for the staff, facilities
and safety at the home. It is what every elderly person deserves in their twilight years.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThanks so much for taking the time to review us, Julie. It's a real joy to see how well your mum and dad have settled and seeing them joining in with so much.
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Review from A B (Daughter of Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered the home when she was at a very low point after recovering from a nasty fall. The service and care that she received was second to none. She was nursed back to health and now, at the age of 97, enjoys a quality of life that we thought she wouldn't have again. She remains happy, well
and well looked after, 24/7.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorWe are so pleased your mum has settled in so well and is enjoying life at Maycroft Manor. Thanks for taking the time to give us a review.
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Review from E G (Granddaughter of Resident) published on 14 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan moved into Maycroft Manor after struggling more and more during lockdown and she was really lonely but didn't want to go into a home. From the minute we looked around Maycroft she loved it and now joins in with many of the really varied activities that take place and loves having her hair done
each week. She loves having a glass of wine at lunchtime and sitting with her new friends and now wishes she has made the move sooner. Such a lovely home and an even more wonderful team.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorWe are really pleased to hear she has settled so well and is embracing our lifestyles programme. Thanks for taking the time to give us a review.
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Review from Gilly S (Daughter of Resident) published on 10 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became a resident at Maycroft Manor over 6 years ago after an extended stay in hospital with pneumonia, unsuccessful discharge home, and a brief, traumatic stay in an unsuitable home. Her prognosis was a year of poor quality life, bed to chair existence.
She lives with dementia and from the
start of her journey in the specialist community at Maycroft Manor, it was clear that she was finally in the right place.
Within weeks she was managing a walker; recognising her beautifully appointed room as "home"; personalised care plan in place; participating in activities; spending time with family on the terrace/cafes or in her room; visiting the in-house hairdresser and manicurist; enjoying the food (gaining weight) etc. This was a lifestyle/freedom that we could not possibly have imagined for her.
The wonderful team of professionals (many of whom have become akin to family) is remarkable in its empathy, professionalism and endeavour. My mum has just celebrated her 90th birthday!!
Reply from Ian Cole, General Manager at Hallmark Maycroft ManorThank you for your kind words, I will also pass your thanks on to our lovely team, it's always so lovely to hear from happy families.
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Review from Dominique D (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Maycroft Manor Care Home since February 2021. My sister and I feel a great relief as she is cared for extremely well and she is happy. I cannot recommend this place highly enough, thanks to the General Manager and the team x
Reply from Ian Cole, General Manager at Hallmark Maycroft ManorThank you for taking the time to complete and for your amazing comments.

Mum is lovely and we are so pleased that you choose Maycroft Manor for her and more importantly, we have met your expectations and that everything has gone so well.
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Review from Peter P (Son of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Maycroft for one week. I have found the level of care, management and general communication far exceed my expectations. I cannot thank all of the team enough for the care and support they have given Mum since arriving.
Reply from Ian Cole, General Manager at Hallmark Maycroft ManorThank you for taking the time to pass on your amazing comments. I am so pleased that Mum has settled in so well and that everything meets with your expectations that Mum's care is 5-star. If there is anything, we can do to exceed your expectations please do not hesitate to let us know.
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Review from L C (Daughter of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is always looked after very well. I believe the staff go above and beyond in the care shown to the residents and the management have managed the COVID situation with safety and compassion.
Reply from Ian Cole, General Manager at Hallmark Maycroft ManorThank you for taking the time to complete the questionnaire with such lovely comments. It is so lovely to see the five-star reviews which match everything that your dad deserves.
I will make sure the team are made aware of your comments.
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Review from Kevin M (Son of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both our mother and father have been residents in Maycroft Manor for approaching 3 calendar years; during this time the services and care provided has been top class. We have been completely satisfied with all aspects of the care provided to both our parents.
We are kept in touch with any material
changes to either parent and the staff are always available to discuss any issues.
All of the dealings with both line management and staff within the home has been of the highest standards; I believe the way that the senior line management team have dealt with the pandemic issues could not have been bettered - zero positive cases across the first lockdown speaks for itself.
All of the people in this care home deserve the highest credit and praise for all their endeavours in this most difficult of last 12 months!
Reply from Ian Cole, General Manager at Hallmark Maycroft ManorThank you for taking the time to complete.
I am so pleased in your view we have achieved top marks in most of the categories, if you would like to discuss with me directly the areas you feel we can transform, then please do not hesitate to contact me.
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Review from C G (Son-in-law of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't think a care home could make better provision for its residents than Maycroft Manor does. The care provided is also exemplary in a humane and individual way. Medical and professional services are also of an incredible standard, particularly in these difficult times. I cannot think of any change
which would make anything better.
Reply from Ian Cole, General Manager at Hallmark Maycroft ManorThank you for taking the time to pass on such positive comments regarding Maycroft Manor, it is really lovely to receive comments from family members and I will ensure your kind words are passed on to our team.
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Review from L G (Daughter of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maycroft is an excellent home. It is a home others should aspire to be. The care and support given to residents and relatives is exemplary. Maycroft has dealt with the pandemic brilliantly. It's care for residents and concern for relatives in such very difficult times has been supportive and reassuring.
Reply from Ian Cole, General Manager at Hallmark Maycroft ManorThank you for your wonderful comments, here at Maycroft Manor our resident’s families are extremely important to us and we empathise how difficult it must be during this unusual time, keeping you in touch and updated with your loved ones.
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Review from S P (Daughter of Resident) published on 19 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has severe Alzheimer's disease and moved into Maycroft Manor nursing home in October when visitors were not allowed into the home.
In my opinion, the staff went over and beyond their duty in ensuring her well-being was foremost, taking the initiative to seek advice from the family as well
as other professionals as a dietician, speech and language therapist and the home's catering manager.
We have been encouraged to personalise my mother's room with her paintings, and the staff's level of care is demonstrated by the personal touches her appearances such as a necklace, blown dried hair and painted fingernails.
I have been impressed at how well each manager understands the needs of their residents and families, emailing regular updates of their position with regards to weekly Covid testing, vaccination programme and levels of PPE as well as their Christmas activity programme etc.
They have been proactive in liaising with the authorities and constructing secure visiting suites to ensure that families can continue to visit even with the higher level of restrictions.
I highly recommend Maycroft Manor and have every confidence they will be able to provide the care my mother requires until the end of her life.
Reply from Ian Cole, General Manager at Hallmark Maycroft ManorThank you for such kind comments. The whole team at Maycroft take such pride in improving the resident’s life at a time when everybody needs support. The dementia community over the last few years has become a centre of excellence for dementia care and its lovely when all the hard work is validated by the family, such as your comments.
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Review from Pam S (Daughter of Resident) published on 19 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's an amazing nursing home. Even I would sign up when I need to. It's great in every way.
Reply from Ian Cole, General Manager at Hallmark Maycroft ManorThank you for taking the time and trouble to pass on such lovely comments, let us know when you are ready and your room will be available for you.
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Review from Kathryn O (Daughter of Resident) published on 30 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maycroft Manor has worked hard to facilitate visits and keep us connected with our loved ones whilst keeping them safe. Communication from staff and management has been excellent. I have always found the staff to be friendly, caring and interested.
Reply from Ian Cole, General Manager at Hallmark Maycroft ManorI would like to thank you for such kind words during this difficult time for residents and families. Whilst it not always possible to please everyone, it’s nice to know that we are making sure everyone feels connected with their loved ones.
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Review from John H (Friend of Resident) published on 30 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff across the board are very professional and courteous. The home is of a high standard. In one word, excellent!
Reply from Ian Cole, General Manager at Hallmark Maycroft ManorThank you for such kind words and reviews. It was a shame that the activity’s/lifestyle choice didn’t reach the heights of everything we do. We would gladly be happy to take any suggestions to ensure we reached the perfect score to ensure that your loved one was fully engaged. If you would like to discuss with the Lifestyles lead or myself, we are always ready to listen to new ideas.
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Review from Harry W (Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly caring and conscientious team.
Reply from Ian Cole, General Manager at Hallmark Maycroft ManorThank you so much for your 5-star review.

We are all so pleased that everything is as you would hope with all the care and lifestyles choices and you feel so strongly to share this.

Thank you for taking the time to complete the survey and please be assured that we will continue to impress you.
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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Hallmark Maycroft Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Hallmark Maycroft Manor is calculated as follows: ( (206 Excellents x 5) + (8 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 224 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.807 Points relating to the number of positive Reviews for Hallmark Maycroft Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 18 Positive Reviews ÷ 21 = 0.857
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 05 Jan 2026

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (3)

Charlotte

Charlotte Fawcett

Job Title: General Manager Joined: 2024

As the General Manager at Maycroft Manor, I’m proud to lead a vibrant and dynamic team that is dedicated to delivering the highest standards of care. With six years’ experience as a Registered General Nurse, three of those in clinical managerial roles, I’m passionate about supporting residents to feel valued, respected, and safe.


As a team, we embrace our Hallmark Values in everything we do and believe in the importance of relationship-centred care. Daily moments of kindness truly matter, providing our residents with love and laughter. It’s a privilege to be part of a home where those values are brought to life every day.

Emma

Emma Weller

Job Title: Deputy manager Joined: 2018

I am the Deputy Manager at Maycroft Manor.


I have worked in the care industry for nearly 10 years, and at Hallmark for 4 years.

Laura

Laura Tee

Job Title: Customer Relationship Manager

My role is to support those looking for the right care solution for them.


I love helping families find the right home for their loved one and helping new residents move in.
It's a joy to see them thriving and enjoying life at Maycroft Manor.

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