Hallmark Maycroft Manor

My partner was admitted for respite care at very short notice due to me, her carer, having an accident. Although it was all very sudden, and slightly shocking as we had no time to prepare, the stay was a great success due to the kindness and professionalism of all of the staff. Everyone took the time to get to know her and acknowledge how strange this situation must be for her. She has Parkinson’s Disease with very significant memory loss and this was well understood and cared for. She was encouraged to join in the many well thoughtout and structured activities as well as just become familiar with the people and surroundings - a special hat-tip here to the lifestyles co-ordinator. She made friends with other residents and staff and ate well due to the variety and quality of the food on offer. The staff made what could have been a traumatic experience into one that was positive and joyful. I can’t recommend this place highly enough.

I am delighted with the care my mum receives at Maycroft Manor Care Home. The environment, food etc are all of a high standard but more importantly to me, Mum is treated with such warmth and affection by staff. So much thought goes into the various activities and support for residents including specific activities/ideas for residents with dementia.

My mother lived a Maycroft Manor for 8 and a half years. From the moment she moved in, she never looked back to the old family home. Once she was there, she was never lonely, she made friends and felt so secure. As her dementia progressed she moved up to Ailment Way where they specialise in dementia care. The care was marvellous. My mother was so calm and content. We, her family, felt she was loved and all her needs were always met.

My nan was at Maycroft Manor Care Home for just over 6-months, and the difference in her was amazing. She was so engaged with everyone when coming out of her room and was joining in with the other residents and staff members. Sadly my nan passed away on Friday, and I cannot thank everyone that works there for all they did for her in the short time that she was at Maycroft Manor Care Home. The care and compassion that not only my nan got, but also the compassion we, as a family, had from all the staff members were just fantastic. I couldn’t have picked a better home for my nan to live in. We never had any worries when we left because we knew she was being looked after and loved by the staff that cared for her. Maycroft Manor Care Home is a fantastic home, so thank you all for everything you have done and continue to do for your residents.

I visited my mum on Mother's Day with her two great-granddaughters (3 and 6). Everyone was extremely friendly and welcoming. This is the first time I have experienced a normal visit, COVID has restricted so much. The balloons and cake gave the home a party feel. My mum was delighted with the balloons and cake and the sense of fun it created. This is so much more like my mum's real-life before dementia, it gave me and my granddaughters a new sense of lovely normal with my mum - Thank You!

Mum loves it here the staff are fantastic, the food superb with a range of activities. She feels really at home here and seems to be improving all the time. My dad, unfortunately, has dementia but is very well cared for and also very happy here.

My mother had been in hospital for three weeks following a diagnosis of phenomena, after all that time of immobilisation and at the age of 95, she was requiring full nursing care and due to her dementia, she was also unable to communicate effectively. Maycroft Manor was a wonderful haven after the challenges of an NHS busy ward. The staff were warm, friendly, welcoming and very professional. They worked as a team with geed communication with the family and involved medical professionals and my mother improved with all their support, which enabled her to return home with carers.

Excellent care from all staff, particularly one care; same care almost every day. Received all the support I needed to rehab in a faster time than anticipated. I would recommend this home.

They have helped her walk and provide her with her medication. A host of activities, some of which she enjoys, films in the theatre are her favourite. She enjoys the food and uses the coffee shop most mornings.

I am very happy at Maycroft Manor. The people here look after us very well.

The food is plentiful and beautifully served - as a 'picky' eater I am well provided for with the alternative menu.

I moved my mum and dad to Maycroft Manor in July 2021 after a very disappointing experience in another home. It was the best decision I have ever made. Maycroft is like a 5-star hotel, and my mum reckons the care is second to none. Myself and my brothers have nothing but praise for the staff, facilities and safety at the home. It is what every elderly person deserves in their twilight years.

My mother entered the home when she was at a very low point after recovering from a nasty fall. The service and care that she received was second to none. She was nursed back to health and now, at the age of 97, enjoys a quality of life that we thought she wouldn't have again. She remains happy, well and well looked after, 24/7.

My nan moved into Maycroft Manor after struggling more and more during lockdown and she was really lonely but didn't want to go into a home. From the minute we looked around Maycroft she loved it and now joins in with many of the really varied activities that take place and loves having her hair done each week. She loves having a glass of wine at lunchtime and sitting with her new friends and now wishes she has made the move sooner. Such a lovely home and an even more wonderful team.

The wonderful team of professionals (many of whom have become akin to family) is remarkable in its empathy, professionalism and endeavour. My mum has just celebrated her 90th birthday!!

My mum has been at Maycroft Manor Care Home since February 2021. My sister and I feel a great relief as she is cared for extremely well and she is happy. I cannot recommend this place highly enough, thanks to the General Manager and the team x

Mum has been at Maycroft for one week. I have found the level of care, management and general communication far exceed my expectations. I cannot thank all of the team enough for the care and support they have given Mum since arriving.

My dad is always looked after very well. I believe the staff go above and beyond in the care shown to the residents and the management have managed the COVID situation with safety and compassion.

All of the people in this care home deserve the highest credit and praise for all their endeavours in this most difficult of last 12 months!

I don't think a care home could make better provision for its residents than Maycroft Manor does. The care provided is also exemplary in a humane and individual way. Medical and professional services are also of an incredible standard, particularly in these difficult times. I cannot think of any change which would make anything better.