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Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton, East Sussex BN1 8NA
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Hallmark Maycroft Manor, Brighton
Hallmark Maycroft Manor, Brighton
Hallmark Maycroft Manor, Brighton

In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days,...  

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Care Provided by Hallmark Maycroft Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 105 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,150N/A
Residential Dementia CareFrom £2,330N/A
Nursing CareFrom £2,580N/A

These prices are only a guideline, please contact Laura Tee - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual

Contact Hallmark Maycroft Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Charlotte Fawcett (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (6)

Visiting

  • Open to visitors with no current restrictions in place.

Parking

  • Large car park for friends/family to use.

Hallmark Maycroft Manor Reviews (179)

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9.9

Hallmark Maycroft Manor has a Review Score of 9.9 (9.888) out of 10, based on 22 reviews in the last 2 years. Over all time Hallmark Maycroft Manor has 179 reviews.

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Showing 179 reviews matching selected criteria
Review from Jan M (Civil Partner of Resident) published on 8 June 2022 Submitted via Website
Overall Experience

My partner was admitted for respite care at very short notice due to me, her carer, having an accident. Although it was all very sudden, and slightly shocking as we had no time to prepare, the stay was a great success due to the kindness and professionalism of all of the staff. Everyone took the time to get to know her and acknowledge how strange this situation must be for her. She has Parkinson’s Disease with very significant memory loss and this was well understood and cared for. She was encouraged to join in the many well thoughtout and structured activities as well as just become familiar with the people and surroundings - a special hat-tip here to the lifestyles co-ordinator. She made friends with other residents and staff and ate well due to the variety and quality of the food on offer. The staff made what could have been a traumatic experience into one that was positive and joyful. I can’t recommend this place highly enough.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you so much for taking the time to leave us a review. We loved having your wife stay with us and she is welcome for a holiday anytime, but only if your lovely dogs visit! Please pop in and see us soon!

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Review from J F (Daughter of Resident) published on 23 May 2022 Submitted via Website
Overall Experience

I am delighted with the care my mum receives at Maycroft Manor Care Home. The environment, food etc are all of a high standard but more importantly to me, Mum is treated with such warmth and affection by staff. So much thought goes into the various activities and support for residents including specific activities/ideas for residents with dementia.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to give us a lovely review, your mum really is a much-treasured resident in our Clement community.

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Review from Marion E (Daughter of Resident) published on 10 May 2022 Submitted via Postal Card
Overall Experience

My mother lived a Maycroft Manor for 8 and a half years. From the moment she moved in, she never looked back to the old family home. Once she was there, she was never lonely, she made friends and felt so secure. As her dementia progressed she moved up to Ailment Way where they specialise in dementia care. The care was marvellous. My mother was so calm and content. We, her family, felt she was loved and all her needs were always met.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much Marion for taking the time to review us. Your mum was a huge part of the Maycroft Manor family and her smile lit up a room. She had a such a loving, kind energy and she was very loved here. One of the first residents ever to grace Maycroft and certainly never forgotten.

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Review from Kirsty D (Granddaughter of Resident) published on 25 April 2022 Submitted via Website
Overall Experience

My nan was at Maycroft Manor Care Home for just over 6-months, and the difference in her was amazing. She was so engaged with everyone when coming out of her room and was joining in with the other residents and staff members. Sadly my nan passed away on Friday, and I cannot thank everyone that works there for all they did for her in the short time that she was at Maycroft Manor Care Home. The care and compassion that not only my nan got, but also the compassion we, as a family, had from all the staff members were just fantastic. I couldn’t have picked a better home for my nan to live in. We never had any worries when we left because we knew she was being looked after and loved by the staff that cared for her. Maycroft Manor Care Home is a fantastic home, so thank you all for everything you have done and continue to do for your residents.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to write this Kirsty at such a sad time for you. We are pleased that we could make a difference in the last few months of your lovely nan's life.

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Review from Kim B (Daughter of Resident) published on 19 April 2022 Submitted via Postal Card
Overall Experience

I visited my mum on Mother's Day with her two great-granddaughters (3 and 6). Everyone was extremely friendly and welcoming. This is the first time I have experienced a normal visit, COVID has restricted so much. The balloons and cake gave the home a party feel. My mum was delighted with the balloons and cake and the sense of fun it created. This is so much more like my mum's real-life before dementia, it gave me and my granddaughters a new sense of lovely normal with my mum - Thank You!

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you, Kim, it was such a wonderful day for us all and seeing your beautiful granddaughters with your mum was a personal highlight for me.

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Review from Adrian K (Son of Resident) published on 8 April 2022 Submitted via Postal Card
Overall Experience

Mum loves it here the staff are fantastic, the food superb with a range of activities. She feels really at home here and seems to be improving all the time. My dad, unfortunately, has dementia but is very well cared for and also very happy here.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you for spending time on a review for us Adrian. It's lovely to see Mum and Dad so happy here.

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Review from Selina G (Daughter of Resident) published on 5 April 2022 Submitted via Postal Card
Overall Experience

My mother had been in hospital for three weeks following a diagnosis of phenomena, after all that time of immobilisation and at the age of 95, she was requiring full nursing care and due to her dementia, she was also unable to communicate effectively. Maycroft Manor was a wonderful haven after the challenges of an NHS busy ward. The staff were warm, friendly, welcoming and very professional. They worked as a team with geed communication with the family and involved medical professionals and my mother improved with all their support, which enabled her to return home with carers.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for giving us a lovely review Selina, it's always lovely to help people reach their goals and return home in much better health.

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Review from Diane B (Respite Resident) published on 28 March 2022 Submitted via Postal Card
Overall Experience

Excellent care from all staff, particularly one care; same care almost every day. Received all the support I needed to rehab in a faster time than anticipated. I would recommend this home.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

It was a pleasure to see you recuperate and recover so quickly Diane, and thanks for taking the time to review us!

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Review from Mark M (Nephew of Resident) published on 21 February 2022 Submitted via Postal Card
Overall Experience
My aunt enjoys the experience, of all the staff and other residents.

They have helped her walk and provide her with her medication. A host of activities, some of which she enjoys, films in the theatre are her favourite. She enjoys the food and uses the coffee shop most mornings.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank You so much Mark for submitting a review. We are delighted that your lovely aunt has joined us at Maycroft and it's always a pleasure to see her embracing life at Maycroft Manor.

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Review from Patricia B (Resident / Service User) published on 16 February 2022 Submitted via Postal Card
Overall Experience

I am very happy at Maycroft Manor. The people here look after us very well.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you so much for taking the time to review us, Patricia, we are so glad you are happy here at Maycroft Manor.

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Review from Pearl M (Resident / Service User) published on 15 February 2022 Submitted via Postal Card
Overall Experience
The care and attention is superb. Staff and carers are always on hand cheerfully and, if anything, more than one could hope for.

The food is plentiful and beautifully served - as a 'picky' eater I am well provided for with the alternative menu.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you so much Pearl for taking the time to review us. It has been amazing to see you recover and gain your independence again. You are an inspiration to us all!

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Review from Julie C (Daughter of Resident) published on 21 October 2021 Submitted via Postal Card
Overall Experience

I moved my mum and dad to Maycroft Manor in July 2021 after a very disappointing experience in another home. It was the best decision I have ever made. Maycroft is like a 5-star hotel, and my mum reckons the care is second to none. Myself and my brothers have nothing but praise for the staff, facilities and safety at the home. It is what every elderly person deserves in their twilight years.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to review us, Julie. It's a real joy to see how well your mum and dad have settled and seeing them joining in with so much.

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Review from A B (Daughter of Resident) published on 4 October 2021 Submitted via Postal Card
Overall Experience

My mother entered the home when she was at a very low point after recovering from a nasty fall. The service and care that she received was second to none. She was nursed back to health and now, at the age of 97, enjoys a quality of life that we thought she wouldn't have again. She remains happy, well and well looked after, 24/7.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

We are so pleased your mum has settled in so well and is enjoying life at Maycroft Manor. Thanks for taking the time to give us a review.

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Review from E G (Granddaughter of Resident) published on 14 September 2021 Submitted via Postal Card
Overall Experience

My nan moved into Maycroft Manor after struggling more and more during lockdown and she was really lonely but didn't want to go into a home. From the minute we looked around Maycroft she loved it and now joins in with many of the really varied activities that take place and loves having her hair done each week. She loves having a glass of wine at lunchtime and sitting with her new friends and now wishes she has made the move sooner. Such a lovely home and an even more wonderful team.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

We are really pleased to hear she has settled so well and is embracing our lifestyles programme. Thanks for taking the time to give us a review.

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Review from Gilly S (Daughter of Resident) published on 10 September 2021 Submitted via Website
Overall Experience
My mum became a resident at Maycroft Manor over 6 years ago after an extended stay in hospital with pneumonia, unsuccessful discharge home, and a brief, traumatic stay in an unsuitable home. Her prognosis was a year of poor quality life, bed to chair existence.
She lives with dementia and from the start of her journey in the specialist community at Maycroft Manor, it was clear that she was finally in the right place.
Within weeks she was managing a walker; recognising her beautifully appointed room as "home"; personalised care plan in place; participating in activities; spending time with family on the terrace/cafes or in her room; visiting the in-house hairdresser and manicurist; enjoying the food (gaining weight) etc. This was a lifestyle/freedom that we could not possibly have imagined for her.

The wonderful team of professionals (many of whom have become akin to family) is remarkable in its empathy, professionalism and endeavour. My mum has just celebrated her 90th birthday!!

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for your kind words, I will also pass your thanks on to our lovely team, it's always so lovely to hear from happy families.

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Review from Dominique D (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card
Overall Experience

My mum has been at Maycroft Manor Care Home since February 2021. My sister and I feel a great relief as she is cared for extremely well and she is happy. I cannot recommend this place highly enough, thanks to the General Manager and the team x

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to complete and for your amazing comments.

Mum is lovely and we are so pleased that you choose Maycroft Manor for her and more importantly, we have met your expectations and that everything has gone so well.

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Review from Peter P (Son of Resident) published on 1 April 2021 Submitted via Postal Card
Overall Experience

Mum has been at Maycroft for one week. I have found the level of care, management and general communication far exceed my expectations. I cannot thank all of the team enough for the care and support they have given Mum since arriving.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to pass on your amazing comments. I am so pleased that Mum has settled in so well and that everything meets with your expectations that Mum's care is 5-star. If there is anything, we can do to exceed your expectations please do not hesitate to let us know.

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Review from L C (Daughter of Resident) published on 1 April 2021 Submitted via Postal Card
Overall Experience

My dad is always looked after very well. I believe the staff go above and beyond in the care shown to the residents and the management have managed the COVID situation with safety and compassion.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor
Thank you for taking the time to complete the questionnaire with such lovely comments. It is so lovely to see the five-star reviews which match everything that your dad deserves.

I will make sure the team are made aware of your comments.

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Review from Kevin M (Son of Resident) published on 19 March 2021 Submitted via Website
Overall Experience
Both our mother and father have been residents in Maycroft Manor for approaching 3 calendar years; during this time the services and care provided has been top class. We have been completely satisfied with all aspects of the care provided to both our parents.
We are kept in touch with any material changes to either parent and the staff are always available to discuss any issues.
All of the dealings with both line management and staff within the home has been of the highest standards; I believe the way that the senior line management team have dealt with the pandemic issues could not have been bettered - zero positive cases across the first lockdown speaks for itself.

All of the people in this care home deserve the highest credit and praise for all their endeavours in this most difficult of last 12 months!

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor
Thank you for taking the time to complete.

I am so pleased in your view we have achieved top marks in most of the categories, if you would like to discuss with me directly the areas you feel we can transform, then please do not hesitate to contact me.

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Review from C G (Son-in-law of Resident) published on 20 January 2021 Submitted via Postal Card
Overall Experience

I don't think a care home could make better provision for its residents than Maycroft Manor does. The care provided is also exemplary in a humane and individual way. Medical and professional services are also of an incredible standard, particularly in these difficult times. I cannot think of any change which would make anything better.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to pass on such positive comments regarding Maycroft Manor, it is really lovely to receive comments from family members and I will ensure your kind words are passed on to our team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 September 2026

Please contact the home for current vacancies

News (2) & Events (1)

News
  • 22 Sep 2025

    We’re absolutely thrilled to share that our amazing Maycroft Manor Care team has been nominated at the National Care Awards for Care Team of the Year 2025! We couldn’t be...

  • 22 Sep 2025

    We’re delighted to share some wonderful news… We’re honoured to once again be finalists for the National Care Awards Care Home Group of the Year (Medium) – a title we...

Upcoming Events

Awards / Recognitions (25)

Accreditations

There are no accreditations posted yet for Hallmark Maycroft Manor.

Meet the Team (3)

Charlotte Fawcett
Charlotte FawcettJob Title General ManagerJoined 2024

As the General Manager at Maycroft Manor, I’m proud to lead a vibrant and dynamic team that is dedicated to delivering the highest standards of care. With six years’ experience as a Registered General Nurse, three of those in clinical managerial roles, I’m passionate about supporting residents to feel valued, respected, and safe.

As a team, we embrace our Hallmark Values in everything we do and believe in the importance of relationship-centred care. Daily moments of kindness truly matter, providing our residents with love and laughter. It’s a privilege to be part of a home where those values are brought to life every day.

Laura Tee
Laura TeeJob Title Customer Relationship Manager

My role is to support those looking for the right care solution for them.

I love helping families find the right home for their loved one and helping new residents move in.

It's a joy to see them thriving and enjoying life at Maycroft Manor.

Emma Feriotto
Emma FeriottoJob Title Deputy Manager

Emma is the Deputy Manager for Maycroft Manor, as well as an experienced Registered Nurse.

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