






In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.
Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days,...
Care Provided by Hallmark Maycroft Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 105 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These prices are only a guideline, please contact Laura Tee - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual
The price(s) shown are provided by the care home. Contact Hallmark Maycroft Manor for full pricing details and T&Cs.
Contact Hallmark Maycroft Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Charlotte Fawcett (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2013
- Number of floors: 3
Room Information
- Single Rooms (93)
- Couples/Companion Rooms (6)
Visiting
- Open to visitors with no current restrictions in place.
Parking
- Large car park for friends/family to use.
Hallmark Maycroft Manor Reviews (179)
Hallmark Maycroft Manor has a Review Score of 9.9 (9.888) out of 10, based on 22 reviews in the last 2 years.
Over all time Hallmark Maycroft Manor has 179 reviews.
The carers are very helpful to me when I ask any questions, especially some members of staff in particular. Excellent care for my dad from these people as well. They make me very welcome when I visit. When I've had a problem its been sorted out very quickly.
I have been very impressed with the care that both my grandparents have received at the home. They have been treated with the utmost respect and care.
Food is another issue, which has been ongoing for over a year. My relative writes down and says what she would like to eat but very rarely is given it. Why is this such a problem?
Thank you for your comments. We will arrange a meeting to discuss your concerns.
Dad settled well, taken mum a little longer but staff helped her a great deal.
It is nice to have peace of mind that they are safe.
Staff actively encourage residents to participate in activities and socialisation. They have been flexible with the arrangements transition between respite and permanent care. I could not recommend Maycroft Manor more highly.
Maycroft Manor is probably as good as it gets. I'm not sure you could find better.
I find that nothing is too much trouble for the staff and as a result, I am being well looked after.
Maycroft Manor provides a wonderful environment for its residents in terms of the physical space and facilities. With wide, tastefully decorated corridors and public areas and plush residential rooms, it has the feel of a top quality hotel rather than a home. The rooms are cleaned very regularly and residents' laundry is collected and returned swiftly. All regular staff, whether they are cleaners, involved in the laundry service, maintenance personnel, activity staff, office staff or carers are friendly, helpful and responsive and show an interest in the residents, making them feel at home and cared for. My mum has been a resident for 20 months and is now very settled. An excellent activity programme has been reduced recently due to staffing issues and there seems to be an increase in agency carers who are strangers to the residents and less likely to be aware of their needs. Hopefully, this situation will improve in the near future and normal service will be resumed!
I was given the exact room I saw in the brochure when I walked in. The staff are my friends, not just people looking after you. The place is spotlessly clean and owners do everything possible for people's comfort. The Manager always listens and put things right if they go wrong. I have lived here for four and a half years. This is the best home you can find in Brighton and Hove.
My husband has been at Maycroft six months and from the first week, seemed settled and content.
Perhaps the visitors signing-in book could be placed on reception to allow staff to remind visitors not to allow unaccompanied residents into the lift.
Thank you for your comments. We have now ensured all visitors use the alternative lift available.
Cleaning is poor rooms are unsatisfactory and the dining rooms are disgraceful. Food quality and options have gone downhill in the last year.
Thank you for your comments. We will arrange a meeting to discuss your comments.
I come to Maycroft Manor once each month to the "Dementia Cafe" I also come over weekly to meet a friend we have coffee and chat for a couple of hours during these times, we see the management and staff dealing with residents. We are overwhelmed by the cheerful, caring, loving, sympathetic, approach to everyone. The rooms are lovely. I am also invited to other things. I.e Pancake day! Not one single thing comes to mind which would be a minus. I would love to be a resident here! I receive help and advice from management too!
You cannot put a price on peace of mind and Maycroft Manor has given us that! Mum and dad are settling in well and we're delighted with their care.
I am the chairperson of a Support Group of a National charity and we use Maycroft Manor for our monthly meetings. The staff are always very welcoming to us and our members and are always willing to assist us if we need any help.
I am happy here as I can no longer live alone in my own home and my daughter can visit me every day.
It has been an enormous relief to me that I know she is safe and being cared for.
During her last eight days of her life after a sudden stroke, she was able to return to the home and her room. Her care during these last days were wonderful. She died very peacefully with me her stepdaughter and her niece by her side,
We will always be so grateful for the wonderful care and support she received. We were also given the greatest support throughout her last days. Our families are very grateful for everything and send our heartfelt thanks.
It was an agonising decision to make but as my mother's condition worsened our options became limited. After an extensive search of care homes with dementia facilities we found Maycroft Manor right on our doorstep and once we set foot inside we knew this was the only place we felt comfortable with.
From day one we were welcomed by friendly and competent staff into a lovely, clean and stimulating environment which helped to keep back the tears. My mother has taken a while to settle and still goes through good and bad patches but she is safe and comfortable, she has attentive and friendly staff around her and engaging activities to take part in.
She is a sociable person so I am reassured that she is never lonely and there is routine and structure to her day which is important for this condition.
The staff are all very considerate and caring, nothing is too much trouble. The staff are also consistent, the home retains staff and so the residents are greeted by familiar and friendly faces, which makes a huge difference to the residents general well-being.
My aunt knows all the care staff and having that relationship makes her more comfortable and settled.
The care home is a new build, so is very well designed with respect to those who are less mobile and it also has a fresh and new feel to it, more like a hotel than a residential home.
The food continues to be a high standard, three meals a day plus afternoon tea served in the bistro with freshly made cake and biscuits, or fresh fruit if preferred. I would definitely recommend this care home.
The fees are high and annual increases significantly outpace inflation.
I have every confidence that my mother is in safe and attentive hands.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 01 September 2026Please contact the home for current vacancies
News (2) & Events (1)
- 22 Sep 2025
We’re absolutely thrilled to share that our amazing Maycroft Manor Care team has been nominated at the National Care Awards for Care Team of the Year 2025! We couldn’t be...
- 22 Sep 2025
We’re delighted to share some wonderful news… We’re honoured to once again be finalists for the National Care Awards Care Home Group of the Year (Medium) – a title we...
- 26 Sep 2026Organiser: Hallmark Maycroft Manor
Awards / Recognitions (25)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Maycroft Manor.
Meet the Team (3)

As the General Manager at Maycroft Manor, I’m proud to lead a vibrant and dynamic team that is dedicated to delivering the highest standards of care. With six years’ experience as a Registered General Nurse, three of those in clinical managerial roles, I’m passionate about supporting residents to feel valued, respected, and safe.
As a team, we embrace our Hallmark Values in everything we do and believe in the importance of relationship-centred care. Daily moments of kindness truly matter, providing our residents with love and laughter. It’s a privilege to be part of a home where those values are brought to life every day.

My role is to support those looking for the right care solution for them.
I love helping families find the right home for their loved one and helping new residents move in.It's a joy to see them thriving and enjoying life at Maycroft Manor.

Emma is the Deputy Manager for Maycroft Manor, as well as an experienced Registered Nurse.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Maycroft Manor to verify any information. View our terms and conditions. Hallmark Maycroft Manor has an Enhanced Service -more info.