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Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton, East Sussex BN1 8NA
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Hallmark Maycroft Manor, Brighton
Hallmark Maycroft Manor, Brighton
Hallmark Maycroft Manor, Brighton

In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days,...  

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Care Provided by Hallmark Maycroft Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 105 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,150N/A
Residential Dementia CareFrom £2,330N/A
Nursing CareFrom £2,580N/A

These prices are only a guideline, please contact Laura Tee - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual

Contact Hallmark Maycroft Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Charlotte Fawcett (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (6)

Visiting

  • Open to visitors with no current restrictions in place.

Parking

  • Large car park for friends/family to use.

Hallmark Maycroft Manor Reviews (179)

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9.9

Hallmark Maycroft Manor has a Review Score of 9.9 (9.888) out of 10, based on 22 reviews in the last 2 years. Over all time Hallmark Maycroft Manor has 179 reviews.

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Showing 179 reviews matching selected criteria
Review from V A (Daughter of Resident) published on 11 October 2018 Submitted via Postal Card
Overall Experience

The carers are very helpful to me when I ask any questions, especially some members of staff in particular. Excellent care for my dad from these people as well. They make me very welcome when I visit. When I've had a problem its been sorted out very quickly.

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Review from Mark B (Grandson of Resident) published on 10 October 2018 Submitted via Postal Card
Overall Experience

I have been very impressed with the care that both my grandparents have received at the home. They have been treated with the utmost respect and care.

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Review from B P (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card
Overall Experience
Overall, I'm fairly happy with the care my relative receives. There are, however, a few areas that need attention. The permanent staff in which I am very happy with are caring, compassionate and person-centred. The agency staff do not seem to understand the concept of person-centred care and do not follow corporate policy. One agency staff turned my relative's television off and told her to go to sleep when clearly my relative did not want this-this is not person-centred care.

Food is another issue, which has been ongoing for over a year. My relative writes down and says what she would like to eat but very rarely is given it. Why is this such a problem?

Reply from Paula Graca, General Manager at Hallmark Maycroft Manor

Thank you for your comments. We will arrange a meeting to discuss your concerns.

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Review from L B (Daughter of Resident) published on 14 September 2018 Submitted via Postal Card
Overall Experience
Very happy with Maycroft Manor. Staff are very kind, helpful and understanding. Nothing is too much trouble. Lots of activities and trips to attend.
Dad settled well, taken mum a little longer but staff helped her a great deal.

It is nice to have peace of mind that they are safe.

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Review from Nina G (Niece of Resident) published on 13 September 2018 Submitted via Website
Overall Experience
I have been very impressed with the personalised care and attention my aunt has received at Maycroft Manor. The staff are attentive without being intrusive.

Staff actively encourage residents to participate in activities and socialisation. They have been flexible with the arrangements transition between respite and permanent care. I could not recommend Maycroft Manor more highly.

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Review from Angela P (Daughter of Resident) published on 13 September 2018 Submitted via Postal Card
Overall Experience

Maycroft Manor is probably as good as it gets. I'm not sure you could find better.

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Review from Ronald S (Resident / Service User) published on 11 September 2018 Submitted via Postal Card
Overall Experience

I find that nothing is too much trouble for the staff and as a result, I am being well looked after.

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Review from Anita C (Daughter of Resident) published on 7 September 2018 Submitted via Website
Overall Experience

Maycroft Manor provides a wonderful environment for its residents in terms of the physical space and facilities. With wide, tastefully decorated corridors and public areas and plush residential rooms, it has the feel of a top quality hotel rather than a home. The rooms are cleaned very regularly and residents' laundry is collected and returned swiftly. All regular staff, whether they are cleaners, involved in the laundry service, maintenance personnel, activity staff, office staff or carers are friendly, helpful and responsive and show an interest in the residents, making them feel at home and cared for. My mum has been a resident for 20 months and is now very settled. An excellent activity programme has been reduced recently due to staffing issues and there seems to be an increase in agency carers who are strangers to the residents and less likely to be aware of their needs. Hopefully, this situation will improve in the near future and normal service will be resumed!

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Review from Joan M M (Resident / Service User) published on 24 August 2018 Submitted via Website
Overall Experience

I was given the exact room I saw in the brochure when I walked in. The staff are my friends, not just people looking after you. The place is spotlessly clean and owners do everything possible for people's comfort. The Manager always listens and put things right if they go wrong. I have lived here for four and a half years. This is the best home you can find in Brighton and Hove.

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Review from M H (Wife of Resident) published on 21 August 2018 Submitted via Postal Card
Overall Experience
I have been very impressed by the staff at Maycroft Manor/ Their care, compassion and kindness I have observed towards residents is most reassuring.
My husband has been at Maycroft six months and from the first week, seemed settled and content.

Perhaps the visitors signing-in book could be placed on reception to allow staff to remind visitors not to allow unaccompanied residents into the lift.

Reply from Roderick Ferguson, General Manager at Hallmark Maycroft Manor

Thank you for your comments. We have now ensured all visitors use the alternative lift available.

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Review from J B (Daughter of Resident) published on 21 August 2018 Submitted via Postal Card
Overall Experience
The nursing care at Maycroft Manor Care Home is excellent, the care team are very competent but miss guidance in helping residents with more complex issues. They are very good at day to day care but miss opportunities to assist residents in improving their quality of life.

Cleaning is poor rooms are unsatisfactory and the dining rooms are disgraceful. Food quality and options have gone downhill in the last year.

Reply from Roderick Ferguson, General Manager at Hallmark Maycroft Manor

Thank you for your comments. We will arrange a meeting to discuss your comments.

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Review from Freda L (Friend of Resident) published on 19 April 2018 Submitted via Review Postal Card
Overall Experience

I come to Maycroft Manor once each month to the "Dementia Cafe" I also come over weekly to meet a friend we have coffee and chat for a couple of hours during these times, we see the management and staff dealing with residents. We are overwhelmed by the cheerful, caring, loving, sympathetic, approach to everyone. The rooms are lovely. I am also invited to other things. I.e Pancake day! Not one single thing comes to mind which would be a minus. I would love to be a resident here! I receive help and advice from management too!

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Review from Louise S (Daughter of Resident) published on 17 April 2018 Submitted via Website
Overall Experience

You cannot put a price on peace of mind and Maycroft Manor has given us that! Mum and dad are settling in well and we're delighted with their care.

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Review from Sue S (Regular Volunteer) published on 28 March 2018 Submitted via Website
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I am the chairperson of a Support Group of a National charity and we use Maycroft Manor for our monthly meetings. The staff are always very welcoming to us and our members and are always willing to assist us if we need any help.

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Review from Hilda H (Resident / Service User) published on 29 January 2018 Submitted via Review Postal Card
Overall Experience

I am happy here as I can no longer live alone in my own home and my daughter can visit me every day.

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Review from Graham P (Son of Resident) published on 6 December 2017 Submitted via Website
Overall Experience
My mother has found the transition from her home to Maycroft challenging but the staff have been caring and understanding. This organisation really seems to understand the needs of its residents and is keen to avoid the isolation that can occur. There is no feeling of being part of a large organisation.

It has been an enormous relief to me that I know she is safe and being cared for.

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Review from Susan C (Stepdaughter of Resident) published on 18 October 2017 Submitted via Review Postal Card
Overall Experience
My step mum has been at the home since it opened. She had a lovely bright airy room which she came to regard as her home. The treatment she received was excellent and she was very fond of many of the staff.
During her last eight days of her life after a sudden stroke, she was able to return to the home and her room. Her care during these last days were wonderful. She died very peacefully with me her stepdaughter and her niece by her side,

We will always be so grateful for the wonderful care and support she received. We were also given the greatest support throughout her last days. Our families are very grateful for everything and send our heartfelt thanks.

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Review from Nina E (Daughter of Resident) published on 8 August 2017 Submitted via Website
Overall Experience
I never envisaged that my fiercely independent mother would 'end up' in a care home and I know she certainly wouldn't have chosen this future for herself in her pre-dementia days.
It was an agonising decision to make but as my mother's condition worsened our options became limited. After an extensive search of care homes with dementia facilities we found Maycroft Manor right on our doorstep and once we set foot inside we knew this was the only place we felt comfortable with.
From day one we were welcomed by friendly and competent staff into a lovely, clean and stimulating environment which helped to keep back the tears. My mother has taken a while to settle and still goes through good and bad patches but she is safe and comfortable, she has attentive and friendly staff around her and engaging activities to take part in.

She is a sociable person so I am reassured that she is never lonely and there is routine and structure to her day which is important for this condition.

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Review from Siobhan (Niece of Resident) published on 7 August 2017 Submitted via Website
Overall Experience
My aunt has been a resident at Maycroft for over three years and her care has been excellent throughout.
The staff are all very considerate and caring, nothing is too much trouble. The staff are also consistent, the home retains staff and so the residents are greeted by familiar and friendly faces, which makes a huge difference to the residents general well-being.
My aunt knows all the care staff and having that relationship makes her more comfortable and settled.
The care home is a new build, so is very well designed with respect to those who are less mobile and it also has a fresh and new feel to it, more like a hotel than a residential home.

The food continues to be a high standard, three meals a day plus afternoon tea served in the bistro with freshly made cake and biscuits, or fresh fruit if preferred. I would definitely recommend this care home.

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Review from Jon M (Son of Resident) published on 7 August 2017 Submitted via Website
Overall Experience
The care my mother receives is excellent. Staff are professional, painstaking and take an interest in residents. The care home is attractive and there is a varied programme of activities. Communication is usually good, although there have been occasions when messages and/or requests have not been passed to the appropriate people.
The fees are high and annual increases significantly outpace inflation.

I have every confidence that my mother is in safe and attentive hands.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 September 2026

Please contact the home for current vacancies

News (2) & Events (1)

News
  • 22 Sep 2025

    We’re absolutely thrilled to share that our amazing Maycroft Manor Care team has been nominated at the National Care Awards for Care Team of the Year 2025! We couldn’t be...

  • 22 Sep 2025

    We’re delighted to share some wonderful news… We’re honoured to once again be finalists for the National Care Awards Care Home Group of the Year (Medium) – a title we...

Upcoming Events

Awards / Recognitions (25)

Accreditations

There are no accreditations posted yet for Hallmark Maycroft Manor.

Meet the Team (3)

Charlotte Fawcett
Charlotte FawcettJob Title General ManagerJoined 2024

As the General Manager at Maycroft Manor, I’m proud to lead a vibrant and dynamic team that is dedicated to delivering the highest standards of care. With six years’ experience as a Registered General Nurse, three of those in clinical managerial roles, I’m passionate about supporting residents to feel valued, respected, and safe.

As a team, we embrace our Hallmark Values in everything we do and believe in the importance of relationship-centred care. Daily moments of kindness truly matter, providing our residents with love and laughter. It’s a privilege to be part of a home where those values are brought to life every day.

Laura Tee
Laura TeeJob Title Customer Relationship Manager

My role is to support those looking for the right care solution for them.

I love helping families find the right home for their loved one and helping new residents move in.

It's a joy to see them thriving and enjoying life at Maycroft Manor.

Emma Feriotto
Emma FeriottoJob Title Deputy Manager

Emma is the Deputy Manager for Maycroft Manor, as well as an experienced Registered Nurse.

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