Hallmark Maycroft Manor

Overall I am impressed with the care afforded to my mother over the last 2 and a half years. There have been certain administrative lapses from time to time and a high staff turnover has affected continuity. However, the staff are unfailingly pleasant and caring and the atmosphere of the home is always welcoming.

My aunt is very happy at Maycroft Manor and is very well cared for overall. Any issues we have are minor and it's reassuring to see that the team are making an effort to respond to any comments. We don't see the issues of neglect that are commonly reported in some care homes.

My mother has been at Maycroft Manor almost from when it opened. I have always been very pleased with the care the staff have given her and their attitude towards her and that there is always familiar staff on duty.

The standard of care is generally very high. Staff turnover is reasonably low and the care provided is consistent. Communications between relatives and management could be improved as could communication internally between colleagues and departments.

For example, neither my brother nor I know who is the "go to" person responsible for our Mother's care. An organisation chart showing where responsibilities lie and with contact details would be very helpful.

My mother has been there for two years and we have been, in general, very happy.

Providing care for people with poor health conditions can be tricky as the resident may not always be clear about their needs. Maycroft builds great relationships with the resident's family and is attentive and reactive to family concerns. The overall atmosphere is one of kindness, care, positivity and happiness. It is an excellent care home.

My Father chooses not to take part in any of the activities and is quite content to stay in his room.

The surroundings and interior of Maycroft Manor are of a high standard and this provides the residents with a positive daily outlook.

Maycroft Manor Care Home has a workforce of kind, efficient, helpful and understanding people. Each carer or member of teams such as activities does their very best to get to know the residents and attend to their needs to make their stay with them as happy, comfortable and rewarding as possible. My mother is at a point where her dementia has just been diagnosed and she gets upset because she knows she forgets and gets confused. My experience of every member of the team is that they understand this and work with Mum accordingly. It is a place I would very much recommend to other people in similar situations. My one criticism is that the food is perhaps not as good as it is described. Also in an ideal world, the staff are very busy but it would be wonderful if an additional structure could be added for staff to act just as companions and sit and chat with the residents for a little time each day.

I have been favourably impressed by the diligence and conscientiousness of the carers and staff over the years that my mother has been in the home. They show admirable patience and a genuine concern for my mother's well-being, for which I am extremely grateful.

There are no areas of concern. There is room for improvement, such as more interesting food and activities, however, these are satisfactory and must respect that the residents have differing needs and desires. The managers and staff continuously review potential changes to make the conditions for residents as safe, comfortable and happy as possible.

In the 2 years that my father-in-law has been living at Maycroft Manor, he has received exemplary care. The staff deliver their care with the right balance of professionalism and warmth and good humour. The housekeeping and hospitality teams are friendly and welcoming and always greet residents by name. This is something that is remarked upon by visitors.

Love the home - feels like Mum is occupied but free to live the day as she pleases.

Lots of treats, and staff are very interested in residents' life stories and individual foibles and quirks.

We feel his sense of wellbeing has greatly improved since moving to Maycroft Manor.

Maycroft Manor seems to me to be a very high-quality care home in every respect. I have been visiting there for over a year and this is my opinion.

My grandfather stayed Maycroft for around seven months and the staff there took really excellent care of him and provided him with a very comfortable and enjoyable place to live and for us to visit. We always felt very welcome, especially when I came with my young children, and it was a pleasure to see him there. Sadly my grandfather passed away at the end of his time there and even thought this was a very distressing period for us all we were glad he spent that time in Maycroft and not in the hospital and he received just as good care, even on the residential ground level. All the staff supported him and us round the clock and cared deeply for him and his well-being. We could not have asked for a more supportive environment for us to experience his passing in.

When mum has been ill, she receives good care and attention. her room is nice, although quite dark. It's great that Maycroft smells nice!!

As her mobility and general health declined, they were generous in the time they spent with my mother, and in "just dropping in" to check on her and to see that she was alright. She was kept comfortable and happy until the end.

My stepmom is now very settled in Maycroft Manor. The staff are very friendly and professional. The care on a day to day basis is very good. The senior staff are kind and concerned about the welfare of their residents.

My mum is very happy at Maycroft Manor. She loves her room and the food and is taking part in lots of the activities on offer. When I visit I am made to feel very welcome and enjoy having a cup of coffee with mum in the bistro. We are more than happy with Maycroft Manor and would recommend it.