Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA
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9.8 168 Reviews
  • Hallmark Maycroft Manor, Brighton
In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days, their way. Understanding the unique challenges that come with aging, Maycroft Manor cherishes every moment – big and small. Right from the outset, residents and their loved ones are at the heart of all the support and services the team provide.

Moving can feel scary so it's good to keep a few things the same. That's why Maycroft Manor supports keeping the family together; welcoming couples, four-legged friends where possible and with the doors open for loved ones to pop by at any time, Maycroft Manor exudes a joy for life you won’t experience elsewhere.

With its clever home design, a variety of rooms await to be explored whatever mood residents may be in. Grab a cuppa in the bustling Station Café or take part in green-fingered fun in the gardens – There’s plenty of opportunity to discover something new!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 105 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2040 – £2330
  • Self-Funded Residential Dementia Care: £2170 – £2370
  • Self-Funded Nursing Care: £2410 – £2510
  • RESPITE Self-Funded Residential Care: from £2244
  • RESPITE Self-Funded Residential Dementia Care: from £2386
  • RESPITE Self-Funded Nursing Care: from £2651

These prices are only a guideline, please contact Laura Tee - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual

These prices are only a guideline, please contact Hallmark Maycroft Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Charlotte Fawcett (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (6)

Visiting

  • Open to visitors with no current restrictions in place.

Parking

  • Large car park for friends/family to use.

Hallmark Maycroft Manor Reviews (168)

Total of 168, showing 121-140
9.8

Hallmark Maycroft Manor has a Review Score of 9.8 (9.825) out of 10, based on 18 reviews in the last 2 years. Over all time Hallmark Maycroft Manor has 168 reviews.

Overall Experience

  • 131
  • 35
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Date Published

168
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Review from Marion R (Daughter-in-law of Resident) published on 20 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the 2 years that my father-in-law has been living at Maycroft Manor, he has received exemplary care. The staff deliver their care with the right balance of professionalism and warmth and good humour. The housekeeping and hospitality teams are friendly and welcoming and always greet residents by
name. This is something that is remarked upon by visitors.

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Review from Ian C (Son of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the home - feels like Mum is occupied but free to live the day as she pleases.


Lots of treats, and staff are very interested in residents' life stories and individual foibles and quirks.

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Review from D M (Son of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father came to Maycroft in April and is happy and settled in his new environment. He has a lovely room and is treated with respect and kindness by the carers and nursing staff. Access to the excellent in-house physiotherapists has meant better mobility and increased opportunities to explore the lovely
surroundings.
The communal areas here are tastefully decorated and provide a homely atmosphere. Dad can enjoy the varied activities or simply relax with family and friends. The staff are endlessly cheerful and helpful. They are keen to help the residents integrate and to socialise. My father is enjoying building relationships with them and the other residents.
We feel his sense of wellbeing has greatly improved since moving to Maycroft Manor.

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Review from David G (Private Carer of Resident) published on 8 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maycroft Manor seems to me to be a very high-quality care home in every respect. I have been visiting there for over a year and this is my opinion.

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Review from Katie B (Granddaughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather stayed Maycroft for around seven months and the staff there took really excellent care of him and provided him with a very comfortable and enjoyable place to live and for us to visit. We always felt very welcome, especially when I came with my young children, and it was a pleasure to
see him there. Sadly my grandfather passed away at the end of his time there and even thought this was a very distressing period for us all we were glad he spent that time in Maycroft and not in the hospital and he received just as good care, even on the residential ground level. All the staff supported him and us round the clock and cared deeply for him and his well-being. We could not have asked for a more supportive environment for us to experience his passing in.

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Review from Juliet H (Daughter of Resident) published on 3 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Low value for money - staying at Maycroft is extremely expensive for the standards achieved. Initially did not meet the expectations described in the brochures. There is little "above and beyond" in the services or facilities, considering the monthly cost. It has taken very many months to improve the
standard of food, which seems to be traditional "old people's home" type of food, rather that more appealing, fresh, nutritious/balanced, quality meals, that would be expected.
The general staff and the customer relationship manager are helpful and welcoming, but during my visits I have not interacted with the senior manager(s) who should be more visible and proactive in the day to day operation of the home and getting to know their clients, and as a way to get good and accurate feedback and finding out the things that would improve value for money.
When mum has been ill, she receives good care and attention. her room is nice, although quite dark. It's great that Maycroft smells nice!!

Reply from Elizabeth Day, General Manager at Hallmark Maycroft Manor

Thank you for your comments. I will contact you this week to arrange a meeting with you to discuss your concerns.

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Review from Paul B (Son of Resident) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 4 months at Maycroft Manor until her recent death. Throughout that time, we were very impressed by the care that she received, which was of the highest order. The staff were unfailingly cheerful, thoughtful and compassionate. Activities were tailored to her needs, and she was helped
to have as fulfilled a life as possible.
As her mobility and general health declined, they were generous in the time they spent with my mother, and in "just dropping in" to check on her and to see that she was alright. She was kept comfortable and happy until the end.

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Review from Susan C (Daughter of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepmom is now very settled in Maycroft Manor. The staff are very friendly and professional. The care on a day to day basis is very good. The senior staff are kind and concerned about the welfare of their residents.

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Review from Anne M (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Maycroft Manor. She loves her room and the food and is taking part in lots of the activities on offer. When I visit I am made to feel very welcome and enjoy having a cup of coffee with mum in the bistro. We are more than happy with Maycroft Manor and would recommend it.

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Review from Bridget H (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Maycroft Manor for the last one and a half years because she has mobility issues and was unable to stay at home safely. Consequently, it has been great for me to know that there is care available for her 24hrs should she need it. There is a lovely atmosphere at Maycroft
Manor, which is what first attracted me to the home, and it is very clean and modern. The cafe is a good social hub for residents and visitors alike, and the onsite hairdressers and cinema are a lovely asset for the residents. The lifestyle team make sure there are always interesting activities to do. My mum used to feel lonely sometimes at home but has made new friends with the residents and staff. Maycroft Manor makes the effort to make it an attractive place to visit with themed events for residents and guests alike.

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Review from M F (Wife of Resident) published on 16 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent three years in the nursing area. When the home was new there were problems but these were dealt with and Maycroft is now well run by management with a positive reaction to any difficulties. They don't say "I'll deal with it" and do nothing.
There is a welcoming atmosphere, the building
is well cared for and there is never a bad smell.
The staff are very kind and take the trouble to get to know residents and their preferences. There are many activities for all and staff take the trouble to make it possible for residents to participate. Those who prefer to stay in their rooms can do so. The bistro is the centre of social life and is well used and in good weather, the garden provides an opportunity for sitting or taking a walk.
Food is very good and the kitchen staff take the trouble to be responsive to comments.
The building has first-rate facilities, thoughtfully carried out. Wheelchair access excellent. All rooms have a big window.

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Review from Jan G (Friend of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Maycroft is stylish, friendly and a well-run care home. I have always found the staff to be informative and caring. The rooms are kept very clean and tidy and there is never a smell that unfortunately many care homes have. The food is good and the residents have a good menu choice.

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Review from Sue T (Daughter of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very warm and welcoming and the staff are excellent.
The accommodation is of a very high standard as are the facilities. Having never seen any other care homes, it's difficult to know how this compares but I have no major complaints and have been very happy with the service provided.

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Review from Simon H (Son of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the level of service and support provided by Maycroft Manor. My mother has settled in really well and is taking a full and active part in all of the activities.
She is very happy with her life in the Maycroft Manor family.

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Review from Lewis M (Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Maycroft for 2 weeks respite care post op. The home itself is of a very high quality and the care was of a similar standard. The staff were all great and looked after me very well indeed. I can't fault this place at all.

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Review from John J (Power of Attorney of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, marvellous facilities and sympathetic and caring staff. Since my friend (for whom I hold the Power of Attorney) moved into Maycroft Manor, his care and treatment have been exemplary in every possible way. It is always a pleasure to visit and be greeted by the friendly staff.

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Review from Liz C (Daughter of Resident) published on 25 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Maycroft Manor Care Home in April and thankfully it was her decision to move into residential care due to an increasing frailty. I have found the care provided by ALL the staff to be of the highest calibre, this is from the people who are clearly management to those who are on reception
to those who nurse, care, clean, deliver laundry and serve in the bistro. Everyone seems to genuinely care and I cannot stress how much that means to me as even though I know I could not (and actually if I am brutally honest do not want to) have my mother live with me, I do desperately need to know that she is safe and in what is a real "home".
People at Maycroft Manor listen to the concerns of the family and will act upon suggestions that are reasonable.
It is never easy to recognise that a parent needs care but Maycroft staff have made that difficult journey easier to travel.

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Review from S C (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has enjoyed her 2 week stay. The staff are very caring and helpful. We would both recommend this to anyone - a very nice experience.

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Review from Helen B (Daughter-in-law of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impressions, on entering the building, were very positive - it is light and spacious, and welcoming. Our first meeting with the customer relations manager was informative and encouraging. Once my mother-in-law had arrived, the care staff made sure they got to know her quickly, and were kind,
encouraging and supportive of both her needs and my husband and me. The facilities are superb, with many activities laid on for residents every day to cater for all tastes. This was only a 3 week stay for my mother-in-law, to help recover from a broken pelvis, but the difference it has made to her has been amazing.

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Review from Natasha E (Daughter of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maycroft Manor is a very warm, welcoming place - it is like no other care home that we have experienced. It is the way all care homes should be - it treats older people with the dignity they should be able to expect. There is a vibrant atmosphere which provides great stimulation for lots of different
needs. The residents all seem very well taken care of and happy. The food/meals are a cut above other facilities and there is plenty of variety, and options to personalise things are bountiful. What a great place.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Hallmark Maycroft Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for Hallmark Maycroft Manor is calculated as follows: ( (210 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 216 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Hallmark Maycroft Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 18 Positive Reviews ÷ 21 = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (3)

Laura

Laura Tee

Job Title: Customer Relationship Manager

My role is to support those looking for the right care solution for them.


I love helping families find the right home for their loved one and helping new residents move in.
It's a joy to see them thriving and enjoying life at Maycroft Manor.

Charlotte

Charlotte Fawcett

Job Title: General Manager

Joined: 2024

Charlotte brings a wealth of experience both as an RMN and working in care settings.

Emma

Emma Weller

Job Title: Deputy manager

Joined: 2018

I am the Deputy Manager at Maycroft Manor.


I have worked in the care industry for nearly 10 years, and at Hallmark for 4 years.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Maycroft Manor to verify any information. View our terms and conditions. Hallmark Maycroft Manor has an Enhanced Service - more info.