Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA
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9.8 168 Reviews
  • Hallmark Maycroft Manor, Brighton
In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days, their way. Understanding the unique challenges that come with aging, Maycroft Manor cherishes every moment – big and small. Right from the outset, residents and their loved ones are at the heart of all the support and services the team provide.

Moving can feel scary so it's good to keep a few things the same. That's why Maycroft Manor supports keeping the family together; welcoming couples, four-legged friends where possible and with the doors open for loved ones to pop by at any time, Maycroft Manor exudes a joy for life you won’t experience elsewhere.

With its clever home design, a variety of rooms await to be explored whatever mood residents may be in. Grab a cuppa in the bustling Station Café or take part in green-fingered fun in the gardens – There’s plenty of opportunity to discover something new!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 105 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2040 – £2330
  • Self-Funded Residential Dementia Care: £2170 – £2370
  • Self-Funded Nursing Care: £2410 – £2510
  • RESPITE Self-Funded Residential Care: from £2244
  • RESPITE Self-Funded Residential Dementia Care: from £2386
  • RESPITE Self-Funded Nursing Care: from £2651

These prices are only a guideline, please contact Laura Tee - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual

These prices are only a guideline, please contact Hallmark Maycroft Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Charlotte Fawcett (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (6)

Visiting

  • Open to visitors with no current restrictions in place.

Parking

  • Large car park for friends/family to use.

Hallmark Maycroft Manor Reviews (168)

Total of 168, showing 141-160
9.8

Hallmark Maycroft Manor has a Review Score of 9.8 (9.825) out of 10, based on 18 reviews in the last 2 years. Over all time Hallmark Maycroft Manor has 168 reviews.

Overall Experience

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Date Published

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Review from Joe D (Friend of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice first impression. Welcoming reception staff and helpful bistro staff. Lovely room with excellent facilities. Good wide corridors made wheelchair access easy.

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Review from P D (Friend of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit an elderly friend on a regular basis and always find him well cared for and quite content. Staff from all areas are always friendly and cheerful.

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Review from Chris (Nephew of Resident) published on 9 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Maycroft Manor for my aunt to move to from London, to be nearer her family, at a late stage in her life, which is a difficult thing for somebody of her years to do. I have never regretted that decision. She has a very comfortable room with a smart en suite and the staffing levels are higher
than a normal residence home so she gets plenty of attention. She is encouraged to join in the daily activities, including enjoying entertainment in the dedicated cinema room, and as a result she settled in very quickly and is very happy. The staff are all professional and caring.

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Review from Alex M (Friend of Resident) published on 9 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maycroft Manor has a grand name, but rightly so, the standard is the highest in the area in terms of facilities, accommodation and the staff. My wife's relation enjoys the comfort of a hotel but with care staff to ensure she is also well looked after. She is very fussy about her food but is never disappointed
as Maycroft provide meals cooked freshly by a chef, with varied and tasty meals, always providing good choices to suit all palettes. Overall we are very happy with the care home.

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Review from James R (Grandson of Resident) published on 9 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly reception staff - doesn't feel like an old people's home. Feels more like a top quality hotel. Grandfather's room is very comfortable and there are plenty of homely lounges to relax in. All staff very friendly, but professional, and appear to have a very good rapport with grandfather. He
is happy at Maycroft which is the most important thing.

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Review from M H (Husband of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was on the nursing floor at Maycroft. He was seriously ill with prostate cancer and Parkinson's and also suffered a stroke. I always felt supported by the staff often at difficult times. When I left to go home it was reassuring to know he would be getting the best care from the nursing and
care staff. All the staff could not have been kinder when he died in October 2015.

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Review from M S D (Son of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after my mother very well and are very caring. Room nice/clean. Facilities are good. More like a hotel than a care home.

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Review from L B (Nephew of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff - regulars, nursing and care team are great. 5 star care.
Engagement are always helpful and address any concerns straight away.

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Review from Philip B (Son of Resident) published on 20 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Maycroft Manor for my mother (62) who has Alzheimer's after visiting many different care homes in Brighton, Essex and Malvern (near other family members). Maycroft seemed to have the most vibrant atmosphere and the other residents seemed the most happy out of all of the homes we visited. Mum
has been resident for 3 months now and we are extremely pleased with how she has settled in. It was a big move for her and we anticipated significant upset, but the staff have helped her integrate well and she always says that she is happy there and she feels safe (very important).


Mum is in one of the smaller rooms, but it is certainly adequate and the quality and cleanliness is very good. Whenever we visit mum seems to either be involved in a group activity, or chatting in the free cafe to other residents, so we feel confident that she is not lonely or bored there.


Maycroft is on the expensive end of the scale, but we think the extra expense is justified since we feel mums quality of life is probably much better there than anywhere else.

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Review from Richard B (Son of Resident) published on 18 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything has gone very smoothly moving our mother in. The staff have been very friendly and our mother is a lot happier and healthier having moved in. The activities seem regular and I notice that they are very inclusive of the residents. There is a good social atmosphere in the home - the coffee
shop is very key to that.

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Review from Dusty W (Wife of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Maycroft is one of a kind and I wish all care homes had this high level of care. Staff are very friendly and one feels at ease as you enter the building.

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Review from Doris L (Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I decided to have two weeks recuperation at Maycroft after a hip replacement operation. I was welcomed warmly by friendly and attentive staff throughout my whole stay. They helped me whenever I required assistance, night or day and was made to feel very much at home in a caring environment. My friends
could visit often, they were always greeted kindly. The home is clean, fresh and happy. I would have no hesitation in recommending my friends. The only area which needs attention is the presentation of the meals which are always freshly cooked, but unimaginatively presented. My two weeks here were exactly what I needed to get back on my feet and feel relaxed.

Reply from Debra McDonald, General Manager at Hallmark Maycroft Manor

Thank you for your lovely comments and we are glad you had a lovely stay with us. Thank you for the feedback around the food presentation. We would like to let you know that we have made changes in this area. All team members responsible for food presentation are receiving further training and we have also recruited a new hospitality service manager who will continue to oversee and maintain a high level of service.

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Review from Mich (Daughter of Resident) published on 26 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home has improved over the last year. My mother is happy and well cared for in the dementia ward. The staff are hard working and care for the residents with dignity and respect.

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Review from Tony (Resident) assisted by family/friend published on 25 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently moved into Maycroft Manor and I am now happily settled in. My room is very comfortable and the service is second to none. I feel very safe and well looked after and everyone here without exception are so friendly and cheerful. It's a very happy place to live.

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Review from Rosie G (Daughter-in-law of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise from the way we were all treated - not only my mother in law. We enjoyed our visits because of the care and consideration we received. The home itself was like a hotel, beautiful decorated - not at all clinical which is so important. The nurses and carers looked after my mother
in law with dignity, diligence and love. So much so that at the end she said she felt safe. Thank you all especially 2 carers who were always there for her. We wish she had had longer to enjoy all the facilities on offer.

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Review from Stephen G (Son of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a very independent woman. This meant that her state of health on arrival at Maycroft was poor, in fact much poorer than we all realised. She therefore needed a high level of nursing and this is what Maycroft provided. The quality of care provided was exemplary and the dedication of the
staff to the residents was fist class. Two members of staff, in particular, went to great lengths to ensure that the last few days of mother's life were as comfortable as possible. On her last night the nurse sat with her for extended periods and I could not have asked for more. Well done Maycroft. I am glad mum stayed with you - many thanks.

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Review from Cornelia N (Resident) published on 14 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here because the staff are so kind, friendly and helpful.
My room is beautiful and spacious and the rest of the building is so beautiful, giving a wonderful ambience for all to enjoy. Since coming here, I have made very good progress in my mobility and my appetite has come on in leaps
and bounds. I receive a weekly hair do which makes me feel like a "Lady" that's well care for I couldn't wish for more!

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Review from Marion F (Resident) published on 7 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for a fortnights respite care. The staff in the home are the best and kindest I have ever met in my 85 years. Always good fun, nothing is too much trouble. I will come here for respite care any time. There should be more gluten free options.

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Review from Norman D (Resident) assisted by family/friend published on 7 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my respite care stay in the home, I received all necessary cared given in a pleasant and caring manner. I would be happy to repeat my experience in the future if necessary.

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Review from Sheila D (Wife of Resident) published on 7 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Maycroft for a couple of weeks respite care to give us both a break. During his stay, he was looked after very well by all the staff who attended him. He was quite happy whilst there and I was satisfied with the care he received. I would have no hesitation allowing another visit
there should it be needed in the future.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Hallmark Maycroft Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for Hallmark Maycroft Manor is calculated as follows: ( (210 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 216 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Hallmark Maycroft Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 18 Positive Reviews ÷ 21 = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (3)

Laura

Laura Tee

Job Title: Customer Relationship Manager

My role is to support those looking for the right care solution for them.


I love helping families find the right home for their loved one and helping new residents move in.
It's a joy to see them thriving and enjoying life at Maycroft Manor.

Charlotte

Charlotte Fawcett

Job Title: General Manager

Joined: 2024

Charlotte brings a wealth of experience both as an RMN and working in care settings.

Emma

Emma Weller

Job Title: Deputy manager

Joined: 2018

I am the Deputy Manager at Maycroft Manor.


I have worked in the care industry for nearly 10 years, and at Hallmark for 4 years.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Maycroft Manor to verify any information. View our terms and conditions. Hallmark Maycroft Manor has an Enhanced Service - more info.