Eden House Care Home

Cockton Hill Road, Bishop Auckland DL14 6EN

Eden House in Bishop Auckland welcomes older people looking for temporary or long-term care, with those living with dementia and mental and physical health related problems welcomed.

The home is elegantly furnished to provide residents with a comfortable interior to match its friendly service, with a choice of lounges, pleasant gardens and en-suite bedrooms. There is also a beauty salon and WiFi access.

The care home manager at Eden House and has many years’ experience of working in and managing care homes. Together with her dedicated team, she is able to deliver the care you need 24-hours a day.

In August 2015, Eden House was named one of the top ten care homes in the UK when they achieved an 'Outstanding' inspection from the Care Quality Commission (CQC).

Group: HC-One

Person in charge: Sharon Sperring (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 55+.

Single Rooms: 53

Rooms with ensuite WC: 53

Facilities & Services: Respite Care • Separate Dementia Care Unit • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

A car park is available at the rear of the building for all visitors and guests.

Latest Care Quality Commission* Report on Eden House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Eden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Eden House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.798 for Eden House Care Home is calculated as follows: ( (222 Excellents x 5) + (47 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 272 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Eden House Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 18 Reviews ÷ 10.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Eden House Care Home has a Review Score of 9.8 (9.798) from 24 Reviews


Average Ratings

  • Excellent
    21
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eden House Care Home?

  • Extremely LIKELY
    20
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Eden House Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    5
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • more

My mother is very happy at Eden House and that is the most important concern.
If she wishes to have a day in bed she can.
She is treated with respect and dignity but also with love and care.
Her physical, emotional and intellectual needs are fully met and she enjoys the activities.
The premises are always clean and my mam comments on how wonderfully helpful the housekeeping team are.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

This home is outstanding. The care and dignity it has given to my mother-in-law. She was very happy to be there. Lovely staff who care about everyone's needs. They always kept us informed of everything that was happening. We can't fault this home, it's like a five-star hotel.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum was lovingly and professionally looked after by quality, caring staff. A credit to this profession.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

An outstanding care home, more like a five-star hotel. Beautifully decorated and furnished, exceptional food quality, tailored to suit individual resident's needs and extremely clean.
Top quality care from dedicated staff, always happy and cheerful and very helpful.
My mother in law loved each day of her stay at Eden House.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I could not have found a better care home for my mother.
Absolutely outstanding in all respects.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

At present Eden House is immaculate - no smells. The staff are caring, long may it continue at this standard.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

From the first visit to Eden House to consider a placement there, I can only say how welcoming, attentive, polite and helpful all staff and managers have been.

My brother is at last in a care home that looks and feel like a home and I can relax knowing his environment and care is the best I could have chosen for him. Attention to details, table clothes on for a meal. Furnishings that are homely. I love everything about it.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I'm impressed with home as a whole and very impressed with the way visitors are welcomed and looked after.

How likely would you be to recommend Eden House Care Home? Extremely Unlikely

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Average Rating:   4.9 out of 5

On every visit, the staff are always extremely friendly, happy to help and offer refreshments. Always greeted at the door with a smile.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Very happy with the care and attention.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

We have always thoroughly enjoyed coming here and always receive a warm welcome and we enjoy meeting all the patients and staff. It is very good for patients and carers long may it continue. Thank You

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was really amazed at the time and care the staff take with the people in their care. Nothing was too much trouble, from the maintenance man hanging the pictures in the lady's room we were visiting the nursing staff who took phone calls from me. The home is lovely and welcoming and the rooms are patient friendly. I can honestly say this is the best nursing home I have ever visited.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

We have visited Eden House over the last two months with a dementia group for coffee mornings and singing for brain activities. Although we cannot actually review on residents view, every time we visit Eden House everyone seems very happy and the care appears to be excellent. We are always made very welcome and my husband who has dementia feels comfortable and enjoys his visits. (Thank you all). When my husband's care needs change, we would definitely consider Eden House in the future.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with the care my nanna has received. All of the staff are happy and nothing is too much bother for them. The home is very clean and has lovely decor. The food is good with plenty of choice. I would highly recommend this care home to my friends and family.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident for over 3 years now, she is settled and comfortable. Overall, very happy with her care provision.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I am very proud to live at Eden House.

How likely would you be to recommend Eden House Care Home? Likely

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Average Rating:   4.3 out of 5

The entertainment in Eden House is above and beyond. It is varied, entertaining, educational and so much more.
A lot of effort goes into it for which we are grateful, especially for my mam, who benefits greatly from it.
I personally cannot rate it highly enough, long may it continue to stimulate, entertain, exercise and amuse residents on both levels, the grace unit, especially and downstairs.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I feel very happy that my mother is in such a comfortable and caring environment. Staff are very helpful and quickly sort out any issues that may arise and try to make sure that residents are happy.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I bring my Mother-in-law along once a month to the coffee morning and singing. She enjoys taking part in both these activities very much. The cakes are always delicious. We first came to Eden House three years ago. My mother-in-law came in for respite visits.
Sadly they are no longer offering this service.

How likely would you be to recommend Eden House Care Home? Likely

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Average Rating:   4.6 out of 5

We go to coffee mornings and singing for memories and they are really good. I have made new friends.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Eden House is a lovely caring home for their residents. The staff are 100% friendly caring and very professional in their everyday duties towards the residents and their families. Residents enjoy entertainment and activities daily, be it partaking in outings to local venues. The food is of a high standard and the menus are varied therefore encouraging residents to have a varied and healthy diet. Couldn't ask for anymore for my mum!

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent facilities and well-maintained/presented. Criticism would be aimed towards a) the meals and b) staff presentation/confidentiality. Meals provide no nutritional value and are both bland and unappealing in presentation (e.g plain jacket potato and spaghetti hoops - not satisfactory).
Staff, on the whole, appear to be attentive, although referring to residents as "Grandad and "Grandma" and hollering down the corridor at one another is unprofessional. Also, a reminder not to discuss residents medical issues in common areas.

How likely would you be to recommend Eden House Care Home? Likely

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Average Rating:   3.9 out of 5

Excellent facilities of a high standard eg. chandeliers, large pictures, murals etc. to grasp attention. Detailed areas - shop, seaside areas draw in and focus attention with familiar memories providing reassurance and security to dementia clients.
I observed several group activities on my unannounced visit, which has really impressed me as in my experience this is rare but a necessary to make life as enriching as possible.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife has been happy and contented here and has been well looked after.

How likely would you be to recommend Eden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Submit a Review for Eden House Care Home

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Sharon

Sharon Sperring

Job Title: Home Manager

Joined: 2016

Description:

What does ‘kindness’ mean to you?

“I believe that kind care means showing care and concern to others at all times.”

Having started her career as a Care Assistant, Sharon has gained many years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Sharon closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eden House.

When asked what she enjoys most about her role, Sharon remarked: “I just love the opportunity to make a difference to people’s lives.”

Away from work, Sharon enjoys gardening, going to the gym and spending time with her family.

If you would like to find out more information about Eden House, Sharon has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Sharon on 01388 606 475 or via email on edenhouse@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Eden House Care Home