Eden House Care Home

Cockton Hill Road, Bishop Auckland DL14 6EN
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9.9 86 Reviews
  • Eden House Care Home, Bishop Auckland
Eden House Care Home, located in the peaceful town of Bishop Auckland, provides personalised residential and residential dementia care to older people.

The warm and friendly home offers residents the choice of many comfortable communal areas to relax, socialise and unwind. The onsite hair salon and library are very popular areas of the care home. Eden House also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

The professional care team at Eden House takes the time to learn about each resident’s individual hobbies and interests, supporting them to live life the way they choose. As well as a range of activities, residents are also supported to enjoy the peace and quiet the home has to offer.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1208

These prices are only a guideline, please contact Eden House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nicholas Hatton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Room Information

  • Single Rooms (53)

Parking

  • A car park is available at the rear of the building for all visitors and guests.

Eden House Care Home Reviews (86)

Total of 86, showing 1-20
9.9

Eden House Care Home has a Review Score of 9.9 (9.944) out of 10, based on 21 reviews in the last 2 years. Over all time Eden House Care Home has 86 reviews.

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Review from George L (Son of Resident) published on 4 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my mother came to Eden House til she passed, she was treated with warmth, care and love.
In the last of her days, the staff went far beyond than I expected.

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Review from D W (Son of Resident) published on 1 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been really pleased with the overall care from all the staff at Eden House. I feel reassured that my dad is well looked after and safe. He looks like a new man again. Thank you to all the staff and management for all you do.

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Review from Janet S (Daughter of Resident) published on 24 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam had been at The Eden for over 4 years. During this time the staff had become part of our family. Both Mom and I have received care and help from the staff. I have been kept up to date with any issues relating to Mam and when Mam died in June they were so caring. Clearing her room was going to be
quite stressful but they told me to take my time and not feel I had to rush. I will miss them.

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Review from Martyn W (Nephew of Resident) published on 18 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt and Uncle both went into Eden House within days of each other and, unfortunately, both their stays were relatively short and they died within 3 weeks of each other. However, during their relatively short stay they were treated with dignity and with great care and compassion. My wife and I have
had quite a lot of experience of Care Homes and can honestly say that Eden House was the pick of the bunch.


The nursing staff were outstanding as were the catering staff who went out of there to make my Aunt's puréed food, due to her health, as attractive as possible - as well as being tasty.


My wife and I have no hesitation in recommending Eden House as an excellent place for your relatives to stay.

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Review from G H (Son of Resident) published on 18 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a stroke it was decided care would be needed to help recovery. Thankfully we chose Eden house for this. From the moment I took mam through the doors it was like visiting family. So welcoming. They introduced her to her room and showed her the facilities, explained the procedure to both of
us and within the hour she was settled and enjoying a nice meal of corned beef hash and sponge pudding. The room was basic as expected but clean and functional. Bed and chair were comfortable and adjustable with a lovely view of the garden through her French window. We added photos to her room and some of her plants to the area outside which made her feel more comfortable. During her stay the staff were great and she never went without. Although reluctant to mix she did spend some time with other resident's especially with one of the jigsaws in process. Now back home we are so grateful for the care, help and support the gave to mother and the family. If needed we would use again.

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Review from Joyce A (Respite Resident) published on 14 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I was reluctant to go into a care home, I was left with no choice as I found myself in a situation where I needed care for a time. I needed a period of recuperation after suffering a stroke. I needed to choose a care home and because of the high standard which I understand the care home had
I chose Lady Eden. I have no regrets because of my earlier reluctance I found that it was very welcoming. The manager introduced me to a lot of the residents for which I was very pleased. I received excellent care from a very attentive staff.

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Review from Edna R (Relative of Resident) published on 25 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff and manager very kind and very helpful towards all the patients. The home was very clean (no nasty smells). The rooms were always neat and tidy. When it was meal time I liked how they displayed the food on a tray to show what the patients were going to be eating.

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Review from Jo-Anne S (Daughter of Resident) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, facilities are outstanding. Mam went into Eden house a frail lady. She has been in 4 months now and is a different person. We are also much more relaxed and worry a lot less.

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Review from Julie W (Daughter of Resident) published on 11 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given is excellent and considers all aspects of residents' needs and abilities. Mam's mental health and well-being and confidence have improved dramatically since her admittance. All staff and management are very approachable. Keep up the excellent work everyone.

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Review from Carol D (Daughter of Resident) published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam gets very well cared for, all her needs are met and she does not want for anything. Everything she wants is catered for, could not ask for anything more. Everything is fabulous and mam is very happy in her new home called Eden House. Thank you to each and every one of you.

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Review from Deborah B (Daughter of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled really well into Eden House care home. All the staff are very helpful and friendly nothing is any trouble to them all. The food is fantastic with a great variety of food
His room is perfect looking out onto the garden as dad is a keen gardener and likes to see what is going on.

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Review from H S (Friend of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend this morning and he is very happy with his room overlooking the garden. He enjoys all his meal. He finds the staff very caring. he enjoys mixing with other residents in the lounge. I personally found the staff very helpful and he feels very safe here. In his words "he gets to sleep
happy and wakes up happy"

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Review from M L (Wife of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure for my husband to stay at Eden House. The manager, food and staff are excellent. My husband's room is very nice with a lovely view. I am looking forward to the summer when I can sit in the sun outside with my husband. My husband is happy here.

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Review from D W (Friend of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Eden for 2 years. I now visit my friend who lives in Eden and I have been very impressed with the care on both occasions.

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Review from Andrew B (Son-in-law of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved into the home 10 days ago now and I felt compelled to submit a review due to the fantastic unwavering care he has received since becoming a resident. His room is spacious and fitted out really well, even having been redecorated for his arrival. It had the potential to be a very
traumatic move for him, but all of the staff have made him feel so at home, and showed fantastic care and support, he has transitioned extremely well. The food has been first rate, even having a romantic valentines night meal with his wife (a non resident), which meant the world to us seeing them so happy together. Overall experience could not have been any better. The overall fantastic experience has meant we feel at ease now when he's there rather than worrying and being anxious all the time. I would recommend this place too everyone, it's top notch.

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Review from MM (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Eden House definitely care and certainly make difference. They are both kind and caring in equal part with a general friendliness and cheerful disposition. My dad feels safe here, and that is crucial. Eden House has a reputation for being the best care home facility in the area and, from
both mine and my father's experience it is easy to see why. First class, always.

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Review from J C (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our whole family feel that mam is safe secure and happy in Eden House. All the staff are friendly caring and go out of their way to help in any situation. Home from home!

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Review from L E (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot believe how well and quickly mum has settled into living here. It's just been over one month and she is telling how happy she is and that she loves it here! How fantastic that is to hear is unbelievable and so reassuring after making the hardest decision other future life. I can honestly say
that the care and caring staff are wonderful and I can see how much they mean as a family to the residents.

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Review from K S (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Eden House Care Home from Admin, Management, Carers, Cleaners and Kitchen Staff continue to provide top quality, kind and respectful care to my mum. I feel she is listened to as are we and my concerns always addressed in a timely manner. My mum is prone to falling and this is an ongoing
concern, and one that is constantly being monitored, and looked at to try and minimise in conjunction with a Multidisciplinary Health Care Team.

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Review from P W (Brother of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the standard of care is excellent any problems or issues are dealt with professionally.

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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Eden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Eden House Care Home is calculated as follows: ( (236 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 248 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eden House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (0)

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Frequently Asked Questions about Eden House Care Home

What types of Care is Eden House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Eden House Care Home have?

There are 53 Single Rooms.

What are the Facilities & Services at Eden House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eden House Care Home to the centre of Bishop Auckland?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eden House Care Home to verify any information. View our terms and conditions. Eden House Care Home has an Enhanced Service - more info.