Search...

Eden House Care Home

Cockton Hill Road, Bishop Auckland, Durham DL14 6EN
HC-One Logo
Top 20 care home certificate
Jobs
Eden House Care Home logo
Eden House Care Home, Bishop Auckland
Eden House Care Home, Bishop Auckland
Eden House Care Home, Bishop Auckland

Eden House Care Home, located in the peaceful town of Bishop Auckland, provides personalised residential and residential dementia care to older people.

The warm and friendly home offers residents the choice of many comfortable communal areas to relax, socialise and unwind. The onsite hair salon and library are very popular areas of the care home. Eden House also boasts a selection of specially designed dining areas that provide the perfect...  

Care Provided by Eden House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,286 - £1,334£1,407 - £1,471
Residential Dementia Care£1,311 - £1,337£1,407 - £1,471

Contact Eden House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nicholas Hatton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (53)
  • Single Rooms with ensuite Wet Room (53)

Parking

  • A car park is available at the rear of the building for all visitors and guests.

Eden House Care Home Reviews (105)

Submit a Review
9.9

Eden House Care Home has a Review Score of 9.9 (9.940) out of 10, based on 36 reviews in the last 2 years. Over all time Eden House Care Home has 105 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Eden House Care Home
Loading...
Showing 105 reviews matching selected criteria
Review from Margater M (Sister of Resident) published on 27 June 2018 Submitted via Postal Card
Overall Experience

Visiting the home regularly I have always found clean and the staff always pleasant and welcoming. I understand they have a lot of paperwork but it would be good if they had a little more time with the residents and relatives.

Reply from Clare Sheehan, Careline Advisor at Eden House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding Eden House. Staff do need to complete paperwork every day, however they do try to balance this with spending time with Residents; we will monitor this moving forward.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline R (Daughter of Resident) published on 15 June 2018 Submitted via Postal Card
Overall Experience

Not enough attention to details of resident's needs or appreciation of the impact of this on their lives. Dismissive attitude of a few staff lets it down. Some staff excellent. High-quality accommodation. Routine quite rigid. Information on personal care needs not always passed on to or adhered to by car staff. Saved some very dedicated and compassionate staff but more training needed for others who do not show this.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H W (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card
Overall Experience
My mother is very happy at Eden House and that is the most important concern.
If she wishes to have a day in bed she can.
She is treated with respect and dignity but also with love and care.
Her physical, emotional and intellectual needs are fully met and she enjoys the activities.

The premises are always clean and my mam comments on how wonderfully helpful the housekeeping team are.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Daughter-in-law of Resident) published on 31 October 2017 Submitted via Postal Card
Overall Experience

This home is outstanding. The care and dignity it has given to my mother-in-law. She was very happy to be there. Lovely staff who care about everyone's needs. They always kept us informed of everything that was happening. We can't fault this home, it's like a five-star hotel.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A P (Son of Resident) published on 31 October 2017 Submitted via Postal Card
Overall Experience

My mum was lovingly and professionally looked after by quality, caring staff. A credit to this profession.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maria W (Daughter of Resident) published on 27 October 2017 Submitted via Postal Card
Overall Experience
I could not have found a better care home for my mother.

Absolutely outstanding in all respects.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter W (Son-in-law of Resident) published on 27 October 2017 Submitted via Postal Card
Overall Experience
An outstanding care home, more like a five-star hotel. Beautifully decorated and furnished, exceptional food quality, tailored to suit individual resident's needs and extremely clean.
Top quality care from dedicated staff, always happy and cheerful and very helpful.

My mother in law loved each day of her stay at Eden House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan R (Son of Resident) published on 4 October 2017 Submitted via Postal Card
Overall Experience

I'm impressed with home as a whole and very impressed with the way visitors are welcomed and looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J T (Resident / Service User) published on 29 September 2017 Submitted via Postal Card
Overall Experience

Very happy with the care and attention.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Hazel K (Daughter of Resident) published on 8 September 2017 Submitted via Postal Card
Overall Experience

At present Eden House is immaculate - no smells. The staff are caring, long may it continue at this standard.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan H (Sister of Resident) published on 31 August 2017 Submitted via Postal Card
Overall Experience

From the first visit to Eden House to consider a placement there, I can only say how welcoming, attentive, polite and helpful all staff and managers have been.

My brother is at last in a care home that looks and feel like a home and I can relax knowing his environment and care is the best I could have chosen for him. Attention to details, table clothes on for a meal. Furnishings that are homely. I love everything about it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T R (Grandson of Resident) published on 23 August 2017 Submitted via Postal Card
Overall Experience

On every visit, the staff are always extremely friendly, happy to help and offer refreshments. Always greeted at the door with a smile.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V L (Resident / Service User) published on 8 August 2017 Submitted via Postal Card
Overall Experience

We have always thoroughly enjoyed coming here and always receive a warm welcome and we enjoy meeting all the patients and staff. It is very good for patients and carers long may it continue. Thank You

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ruth B (Regular Volunteer) published on 7 August 2017 Submitted via Postal Card
Overall Experience

I was really amazed at the time and care the staff take with the people in their care. Nothing was too much trouble, from the maintenance man hanging the pictures in the lady's room we were visiting the nursing staff who took phone calls from me. The home is lovely and welcoming and the rooms are patient friendly. I can honestly say this is the best nursing home I have ever visited.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from Gillian H (Resident / Service User) published on 4 July 2017 Submitted via Postal Card
Overall Experience

We have visited Eden House over the last two months with a dementia group for coffee mornings and singing for brain activities. Although we cannot actually review on residents view, every time we visit Eden House everyone seems very happy and the care appears to be excellent. We are always made very welcome and my husband who has dementia feels comfortable and enjoys his visits. (Thank you all). When my husband's care needs change, we would definitely consider Eden House in the future.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
No Rating
Rooms
No Rating
Value for Money
No Rating
Review from Haley C (Granddaughter of Resident) published on 22 June 2017 Submitted via Postal Card
Overall Experience

I am very happy with the care my nanna has received. All of the staff are happy and nothing is too much bother for them. The home is very clean and has lovely decor. The food is good with plenty of choice. I would highly recommend this care home to my friends and family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John C (Son of Resident) published on 19 May 2017 Submitted via Postal Card
Overall Experience

My mother has been a resident for over 3 years now, she is settled and comfortable. Overall, very happy with her care provision.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S M (Resident / Service User) published on 15 May 2017 Submitted via Postal Card
Overall Experience

I am very proud to live at Eden House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Abi S (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card
Overall Experience
The entertainment in Eden House is above and beyond. It is varied, entertaining, educational and so much more.
A lot of effort goes into it for which we are grateful, especially for my mam, who benefits greatly from it.

I personally cannot rate it highly enough, long may it continue to stimulate, entertain, exercise and amuse residents on both levels, the grace unit, especially and downstairs.

Facilities
Care / Support
Cleanliness
No Rating
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Daughter of Resident) published on 4 May 2017 Submitted via Postal Card
Overall Experience

I feel very happy that my mother is in such a comfortable and caring environment. Staff are very helpful and quickly sort out any issues that may arise and try to make sure that residents are happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 December 2023
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 09 Mar 2026

    Eden House Care Home in Bishop Auckland, County Durham, is celebrating success after residents and relatives voted them as one of the Top 20 recommended care homes in the North...

  • 23 Sep 2025

    Residents from HC-One’s Eden House Care Home in Bishop Auckland, County Durham, recently enjoyed a delightful trip to Bowlees Farm in Middleton-in-Teesdale, where they spent the day connecting with animals...

  • 20 Jun 2025

    Eden House Care Home, run by HC-One, located in Bishop Auckland, County Durham, welcomed visitors and guests from their local community to participate in this year’s Care Home Open Week...

Upcoming Events

There are no upcoming events for Eden House Care Home.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Eden House Care Home
  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One

Accreditations

There are no accreditations posted yet for Eden House Care Home.

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eden House Care Home to verify any information. View our terms and conditions. Eden House Care Home has an Enhanced Service -more info.