Review from R C (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

I would not hesitate to recommend Eden House. The care that my mother received was excellent, and also the kindness the staff showed to me was second to none. It almost felt like a second family.

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Review from C G (Granddaughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

The staff at Eden House put the care into care home. Whenever they have the time I see them chatting to residents, or combing their hair or doing their nails, whatever makes that individual feel good. We recently had a birthday for my grandfather. All the staff went above and beyond to make it a special

day for him with a party, his favourite foods, his favourite music and visit from local children.

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Review from N J (Relative of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience

Rather than bring my father for Christmas day lunch, we decided to spend the day at Eden House. From the moment we entered the lounge, we were greeted by smiles and good wishes from all members of staff. We all enjoyed a lovely meal and had a very pleasant afternoon.
Well done everyone, many thanks

once again and best wishes for 2020.

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Review from Jean H (Daughter-in-law of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff enough at Eden House for the support that they have given myself and family and the support of all the staff in Eden House for giving my mother-in-law the care and support she requires to have a comfortable, happy and safe environment. Thank you so much from all the family.

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Review from R R (Son of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience

My mother was in the home for almost three years during which time she was treated with dignity and respect at all times. Staff were always friendly and helpful and nothing was too much trouble.

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Review from G B (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

As a new resident of Eden House, we could not have found a more caring and homely abode for our mam. From the first enquiry to welcoming mam into her new home, the management and staff have been exceptional, both to us and especially to mam, treating her with loving kindness and respect. Any initial

queries we have are answered positively and professionally, giving us the peace of mind and confidence in the whole of the Eden House team. We are sure mam's latter years will be spent being well looked after and cared for in the most comfortable, clean, well-nourished and happy home.

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Review from Ann J (Cousin of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience

First impression was wow! The ambience was plain to see. We are delighted with this quality of care and extremely grateful about being kept in the loop on all matters.
The cleanliness of the whole building, internal and external is very good. Staff are very friendly, know their jobs, smart working

attire, not clinical. A very good team, disciplined.
All of this comes from a top-class management team.

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Review from J D (Granddaughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

My gran's 100th birthday celebration made her feel such a special person. With the care home arranging for the mayor coming to give her her card from the Queen and the current Secretary of State for Work and Pensions and flowers from Bishop Auckland and the care home.
It was a truly wonderful day with

entertainment, two wonderful cakes and afternoon tea, all provided.
Everyone had a fantastic day.

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Review from J W (Sister of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience

My brother is staying in Eden House, he has a temporary place but we could not have found a nicer place. Staff are really nice and helpful.
It is spotlessly clean and he enjoys his food.
The grounds are pleasant to sit in on fine days.

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Review from John G (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother returned to the home after a three-year absence. Her previous stay was respite. She is now 96 and we intend that her stay will be permanent. She has settled in well, likes the staff, likes the room and enjoys the food. We are more than satisfied.

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Review from D P (Son of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience

My Father has recently moved into Eden House. It is a lovely, bright and airy building. Dads' room is spacious and nicely decorated. The welcome by and professionalism of, all staff has made the transition a relatively straightforward process. Information and progress reports are given freely and are

easily understood.

Having watched the staff in action, I can say that they are caring and mindful of the differing needs of those in their care. There are regular events and activities to entertain and stimulate residents. The food is of a very good standard.

A big thank you to all the staff.

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Review from Maureen R (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience

From our initial visit in March 2018, we were really impressed. The staff were friendly and extremely helpful. They treated our mother with respect and maintained her dignity at all times. We live away and needed to know that she was in good hands. Whenever we visited, all the staff were kind and very

caring. It was comforting to us to know that she had loving care up to the end. Our sincere thanks to the manager and senior staff for everything they did.

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Review from Jacqueline W (Daughter-in-law of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was a resident at Eden House for 2 1/2 years, having suffered with Alzheimer's. She was treated with dignity and respect at all times. We live over 100 miles away and staff always consulted with us in regards to her care. they were also extremely caring to my father-in-law who suffers

with dementia (managed with medication) and any concerns regarding him during his visits to his wife were also brought to our concern. As a family, we cannot thank all the staff enough for their care. The home is really welcoming and extremely clean.

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Review from Yvonne D (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy with the car emy Mam receives and she is happy living here. All the staff are very kind to her and the staff go out of their way to look after her.

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Review from Kathryn B (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

My mother has received an excellent standard of care. The staff show genuine care and concern for my mother. The Snr and other staff have been responsive to my mother's needs and provided her with excellent care and been very supportive of her.
Eden House offers excellence compared to the home she

was in previously.

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Review from Mark H (Son of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care that my Dad receives at Eden House Care Home. Every Sunday morning I collect him to take to church and he is always ready and dressed in his suit with a shirt and tie. I am really pleased with this as it means a lot to my Dad to be able to attend church. Dad and I have

also enjoyed watching football in the care home and I have always been made to feel very welcome.

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Review from Valerie L (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience

My Mam's time in Eden House was enjoyable and happy for both her and her family. The staff loved and took care of Mam as if she was theirs. Loads of entertainment kept her amused and she was more alert even though she had Alzheimer's. They catered for her every need in all ways mentally and physically.

Well done to you all.

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Review from Carl F (Husband of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience

Very satisfied overall with staff, service and accommodation.

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Review from David B (Son of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience

Outstanding care and consideration is given to my mother who is failing. As a family, we are here most of the day and the care and professionalism shown to us and mother is outstanding. Nothing is too much trouble.

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Review from Beverley F (Daughter of Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience

Mum came to Eden House initially for respite and has felt thoroughly looked after and the staff are so caring and friendly. We would not hesitate to recommend Eden House to family and friends!

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Eden House Care Home

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Other Care Provided

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Good to Know

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Admission Criteria

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Parking