Eden House Care Home

Cockton Hill Road, Bishop Auckland DL14 6EN
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10 95 Reviews
  • Eden House Care Home, Bishop Auckland
Eden House Care Home, located in the peaceful town of Bishop Auckland, provides personalised residential and residential dementia care to older people.

The warm and friendly home offers residents the choice of many comfortable communal areas to relax, socialise and unwind. The onsite hair salon and library are very popular areas of the care home. Eden House also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

The professional care team at Eden House takes the time to learn about each resident’s individual hobbies and interests, supporting them to live life the way they choose. As well as a range of activities, residents are also supported to enjoy the peace and quiet the home has to offer.
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Care Provided by Eden House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1208

These prices are only a guideline, please contact Eden House Care Home to find out the exact price for your requirements.

Contact Eden House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Eden House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nicholas Hatton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Parking

  • A car park is available at the rear of the building for all visitors and guests.

Eden House Care Home Reviews (95)

10

Eden House Care Home has a Review Score of 10 (9.951) out of 10, based on 29 reviews in the last 2 years.
Over all time Eden House Care Home has 95 reviews.

Overall Experience
  • 85
  • 8
  • 2
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Date Published
  • 95
  • 16
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  • 29
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Reviewer Connection to Eden House Care Home
  • 39
  • 16
  • 8
  • 6
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 95, showing 41-60
Review from Tracey F (Daughter of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has spent the last 2 1/2 years in Eden House. She was 92 and didn't want to leave her bungalow, but was not safe there any longer and needed 24hr care. From the first visit to see mam, the manager was wonderful. Mam went from going into hospital every 3 mths with severe water infections, not
going out of the house apart from to hospital in approx 2 yrs, to a lovely caring home. She took some of her favourite furniture and in a short time was eating very well. The food was lovely, particularly the cakes. She had her chair overlooking the garden and a patio door to step out to it. Mam made many friends, particularly from the staff. We as a family were always welcome and before covid even encouraged to join in with her to see entertainers. It gave her a life again instead of just existing. I will never forget the amazing care and kindness to us all. The staff are amazing here.
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Review from Ruth C (Daughter of Resident) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I are very happy with the care my mother receives. The staff are kind and patient with her - catering for her food requests, needs and responding when she needs help.
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Review from H G (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in Eden House since February. I have found the staff extremely helpful and very caring to Mum. They continue to offer support to Mum and myself and are happy to answer any queries or questions. We are very pleased and grateful for the care given to Mum at this extremely difficxul and
challenging time.
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Review from Lynne G (Daughter of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Eden House since September 2020. The care she has received has been excellent. The staff are very caring. My mother has settled in well and enjoys the food. It was a difficult decision for her to go into care, but we couldn't have found anyway better and would highly recommend.
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Review from A N (Daughter of Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support that Mam has received since moving into Eden House has been outstanding. I knew in my heart of hearts that I could not provide the level of care that Mam needed during this phase of her life. This was very difficult for me to accept but thanks to the support that Eden House has
provided I can rest knowing that Mam is safe and surrounded by people who genuinely care. They are a dedicated highly skilled team that always has Mam's best interest at heart. It gives me great comfort knowing my Mam is in their care.
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Review from M J (Daughter of Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring, very helpful and extremely professional. This is the first time I have ever dealt with a care home and they have made every step of the way easy. I can't thank them enough for all their help and care with my dad and myself.
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Review from L H (Daughter of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience has been incredible. The care, comfort and kindness that our mum enjoys has really brought something special to this phase of her life. She feels safe and enjoys the sociable aspects. I never would have thought it could be so positive to see Mum make the decision to live in a care home,
but of course, Eden House is different!
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Review from P R (Son of Resident) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My last two visits, it has taken a long time to get in. There has been no visible sign of staff and even tried phoning form the door (no answer). There was no matron or staff that I saw downstairs. My Mam is upstairs. There were no staff in the lounge, or on the desk, which is supposedly managed 24/7.
The cleanliness has declined, especially since HC-One took over.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Eden House Care HomeEden House is a residential home and family members are given the entrance code for the building although this does change for security purposes. Staff are not allocated to the reception desk on the Ground Floor but are alerted to visitors at the door by the doorbell which is connected to the call bell system and endeavour to attend as soon as possible. Any concerns with regards to the cleanliness of the home will be addressed if raised when visiting and we strive to maintain all areas to a high level. Should you have any concerns the Home Manager would be more than happy to discuss these.
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Review from A C (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has recently come into your care home where she was made to feel at home straight away. The care is outstanding, nothing is too much trouble. The staff are lovely. I would thoroughly recommend this home to anyone who is thinking about having to go into residential care.
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Review from R C (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would not hesitate to recommend Eden House. The care that my mother received was excellent, and also the kindness the staff showed to me was second to none. It almost felt like a second family.
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Review from C G (Granddaughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Eden House put the care into care home. Whenever they have the time I see them chatting to residents, or combing their hair or doing their nails, whatever makes that individual feel good. We recently had a birthday for my grandfather. All the staff went above and beyond to make it a special
day for him with a party, his favourite foods, his favourite music and visit from local children.
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Review from N J (Relative of Resident) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rather than bring my father for Christmas day lunch, we decided to spend the day at Eden House. From the moment we entered the lounge, we were greeted by smiles and good wishes from all members of staff. We all enjoyed a lovely meal and had a very pleasant afternoon.
Well done everyone, many thanks
once again and best wishes for 2020.
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Review from Jean H (Daughter-in-law of Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough at Eden House for the support that they have given myself and family and the support of all the staff in Eden House for giving my mother-in-law the care and support she requires to have a comfortable, happy and safe environment. Thank you so much from all the family.
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Review from R R (Son of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in the home for almost three years during which time she was treated with dignity and respect at all times. Staff were always friendly and helpful and nothing was too much trouble.
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Review from G B (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a new resident of Eden House, we could not have found a more caring and homely abode for our mam. From the first enquiry to welcoming mam into her new home, the management and staff have been exceptional, both to us and especially to mam, treating her with loving kindness and respect. Any initial
queries we have are answered positively and professionally, giving us the peace of mind and confidence in the whole of the Eden House team. We are sure mam's latter years will be spent being well looked after and cared for in the most comfortable, clean, well-nourished and happy home.
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Review from Ann J (Cousin of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression was wow! The ambience was plain to see. We are delighted with this quality of care and extremely grateful about being kept in the loop on all matters.
The cleanliness of the whole building, internal and external is very good. Staff are very friendly, know their jobs, smart working
attire, not clinical. A very good team, disciplined.
All of this comes from a top-class management team.
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Review from J D (Granddaughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran's 100th birthday celebration made her feel such a special person. With the care home arranging for the mayor coming to give her her card from the Queen and the current Secretary of State for Work and Pensions and flowers from Bishop Auckland and the care home.
It was a truly wonderful day with
entertainment, two wonderful cakes and afternoon tea, all provided.
Everyone had a fantastic day.
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Review from J W (Sister of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is staying in Eden House, he has a temporary place but we could not have found a nicer place. Staff are really nice and helpful.
It is spotlessly clean and he enjoys his food.
The grounds are pleasant to sit in on fine days.
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Review from John G (Son of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother returned to the home after a three-year absence. Her previous stay was respite. She is now 96 and we intend that her stay will be permanent. She has settled in well, likes the staff, likes the room and enjoys the food. We are more than satisfied.
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Review from D P (Son of Resident) published on 24 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has recently moved into Eden House. It is a lovely, bright and airy building. Dads' room is spacious and nicely decorated. The welcome by and professionalism of, all staff has made the transition a relatively straightforward process. Information and progress reports are given freely and are
easily understood.


Having watched the staff in action, I can say that they are caring and mindful of the differing needs of those in their care. There are regular events and activities to entertain and stimulate residents. The food is of a very good standard.


A big thank you to all the staff.

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Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Eden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for Eden House Care Home is calculated as follows: ( (329 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 344 Ratings = 4.951
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eden House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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