Eden House Care Home

Cockton Hill Road, Bishop Auckland DL14 6EN
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9.9 89 Reviews
  • Eden House Care Home, Bishop Auckland
Eden House Care Home, located in the peaceful town of Bishop Auckland, provides personalised residential and residential dementia care to older people.

The warm and friendly home offers residents the choice of many comfortable communal areas to relax, socialise and unwind. The onsite hair salon and library are very popular areas of the care home. Eden House also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

The professional care team at Eden House takes the time to learn about each resident’s individual hobbies and interests, supporting them to live life the way they choose. As well as a range of activities, residents are also supported to enjoy the peace and quiet the home has to offer.
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Care Provided by Eden House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1208

These prices are only a guideline, please contact Eden House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Nicholas Hatton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Parking

  • A car park is available at the rear of the building for all visitors and guests.

Eden House Care Home Reviews (89)

9.9

Eden House Care Home has a Review Score of 9.9 (9.938) out of 10, based on 23 reviews in the last 2 years.
Over all time Eden House Care Home has 89 reviews.

Overall Experience
  • 79
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Date Published
  • 89
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Reviewer Connection to Eden House Care Home
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Total of 89, showing 41-60
Review from L H (Daughter of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience has been incredible. The care, comfort and kindness that our mum enjoys has really brought something special to this phase of her life. She feels safe and enjoys the sociable aspects. I never would have thought it could be so positive to see Mum make the decision to live in a care home,
but of course, Eden House is different!
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Review from P R (Son of Resident) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My last two visits, it has taken a long time to get in. There has been no visible sign of staff and even tried phoning form the door (no answer). There was no matron or staff that I saw downstairs. My Mam is upstairs. There were no staff in the lounge, or on the desk, which is supposedly managed 24/7.
The cleanliness has declined, especially since HC-One took over.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Eden House Care Home
Eden House is a residential home and family members are given the entrance code for the building although this does change for security purposes. Staff are not allocated to the reception desk on the…read more
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Review from A C (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has recently come into your care home where she was made to feel at home straight away. The care is outstanding, nothing is too much trouble. The staff are lovely. I would thoroughly recommend this home to anyone who is thinking about having to go into residential care.
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Review from R C (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would not hesitate to recommend Eden House. The care that my mother received was excellent, and also the kindness the staff showed to me was second to none. It almost felt like a second family.
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Review from C G (Granddaughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Eden House put the care into care home. Whenever they have the time I see them chatting to residents, or combing their hair or doing their nails, whatever makes that individual feel good. We recently had a birthday for my grandfather. All the staff went above and beyond to make it a special
day for him with a party, his favourite foods, his favourite music and visit from local children.
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Review from N J (Relative of Resident) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rather than bring my father for Christmas day lunch, we decided to spend the day at Eden House. From the moment we entered the lounge, we were greeted by smiles and good wishes from all members of staff. We all enjoyed a lovely meal and had a very pleasant afternoon.
Well done everyone, many thanks
once again and best wishes for 2020.
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Review from Jean H (Daughter-in-law of Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough at Eden House for the support that they have given myself and family and the support of all the staff in Eden House for giving my mother-in-law the care and support she requires to have a comfortable, happy and safe environment. Thank you so much from all the family.
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Review from R R (Son of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in the home for almost three years during which time she was treated with dignity and respect at all times. Staff were always friendly and helpful and nothing was too much trouble.
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Review from G B (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a new resident of Eden House, we could not have found a more caring and homely abode for our mam. From the first enquiry to welcoming mam into her new home, the management and staff have been exceptional, both to us and especially to mam, treating her with loving kindness and respect. Any initial
queries we have are answered positively and professionally, giving us the peace of mind and confidence in the whole of the Eden House team. We are sure mam's latter years will be spent being well looked after and cared for in the most comfortable, clean, well-nourished and happy home.
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Review from Ann J (Cousin of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression was wow! The ambience was plain to see. We are delighted with this quality of care and extremely grateful about being kept in the loop on all matters.
The cleanliness of the whole building, internal and external is very good. Staff are very friendly, know their jobs, smart working
attire, not clinical. A very good team, disciplined.
All of this comes from a top-class management team.
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Review from J D (Granddaughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran's 100th birthday celebration made her feel such a special person. With the care home arranging for the mayor coming to give her her card from the Queen and the current Secretary of State for Work and Pensions and flowers from Bishop Auckland and the care home.
It was a truly wonderful day with
entertainment, two wonderful cakes and afternoon tea, all provided.
Everyone had a fantastic day.
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Review from J W (Sister of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is staying in Eden House, he has a temporary place but we could not have found a nicer place. Staff are really nice and helpful.
It is spotlessly clean and he enjoys his food.
The grounds are pleasant to sit in on fine days.
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Review from John G (Son of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother returned to the home after a three-year absence. Her previous stay was respite. She is now 96 and we intend that her stay will be permanent. She has settled in well, likes the staff, likes the room and enjoys the food. We are more than satisfied.
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Review from D P (Son of Resident) published on 24 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has recently moved into Eden House. It is a lovely, bright and airy building. Dads' room is spacious and nicely decorated. The welcome by and professionalism of, all staff has made the transition a relatively straightforward process. Information and progress reports are given freely and are
easily understood.


Having watched the staff in action, I can say that they are caring and mindful of the differing needs of those in their care. There are regular events and activities to entertain and stimulate residents. The food is of a very good standard.


A big thank you to all the staff.

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Review from Maureen R (Daughter of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our initial visit in March 2018, we were really impressed. The staff were friendly and extremely helpful. They treated our mother with respect and maintained her dignity at all times. We live away and needed to know that she was in good hands. Whenever we visited, all the staff were kind and very
caring. It was comforting to us to know that she had loving care up to the end. Our sincere thanks to the manager and senior staff for everything they did.
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Review from Jacqueline W (Daughter-in-law of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident at Eden House for 2 1/2 years, having suffered with Alzheimer's. She was treated with dignity and respect at all times. We live over 100 miles away and staff always consulted with us in regards to her care. they were also extremely caring to my father-in-law who suffers
with dementia (managed with medication) and any concerns regarding him during his visits to his wife were also brought to our concern. As a family, we cannot thank all the staff enough for their care. The home is really welcoming and extremely clean.
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Review from Yvonne D (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the car emy Mam receives and she is happy living here. All the staff are very kind to her and the staff go out of their way to look after her.
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Review from Kathryn B (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received an excellent standard of care. The staff show genuine care and concern for my mother. The Snr and other staff have been responsive to my mother's needs and provided her with excellent care and been very supportive of her.
Eden House offers excellence compared to the home she
was in previously.
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Review from Mark H (Son of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care that my Dad receives at Eden House Care Home. Every Sunday morning I collect him to take to church and he is always ready and dressed in his suit with a shirt and tie. I am really pleased with this as it means a lot to my Dad to be able to attend church. Dad and I have
also enjoyed watching football in the care home and I have always been made to feel very welcome.
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Review from Valerie L (Daughter of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mam's time in Eden House was enjoyable and happy for both her and her family. The staff loved and took care of Mam as if she was theirs. Loads of entertainment kept her amused and she was more alert even though she had Alzheimer's. They catered for her every need in all ways mentally and physically.
Well done to you all.
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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Eden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Eden House Care Home is calculated as follows: ( (257 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 272 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eden House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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