Eden House Care Home

Cockton Hill Road, Bishop Auckland DL14 6EN
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9.9 89 Reviews
  • Eden House Care Home, Bishop Auckland
Eden House Care Home, located in the peaceful town of Bishop Auckland, provides personalised residential and residential dementia care to older people.

The warm and friendly home offers residents the choice of many comfortable communal areas to relax, socialise and unwind. The onsite hair salon and library are very popular areas of the care home. Eden House also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

The professional care team at Eden House takes the time to learn about each resident’s individual hobbies and interests, supporting them to live life the way they choose. As well as a range of activities, residents are also supported to enjoy the peace and quiet the home has to offer.
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Care Provided by Eden House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1208

These prices are only a guideline, please contact Eden House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Nicholas Hatton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Parking

  • A car park is available at the rear of the building for all visitors and guests.

Eden House Care Home Reviews (89)

9.9

Eden House Care Home has a Review Score of 9.9 (9.938) out of 10, based on 23 reviews in the last 2 years.
Over all time Eden House Care Home has 89 reviews.

Overall Experience
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  • 8
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Date Published
  • 89
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Reviewer Connection to Eden House Care Home
  • 37
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Total of 89, showing 61-80
Review from Carl F (Husband of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied overall with staff, service and accommodation.
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Review from David B (Son of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care and consideration is given to my mother who is failing. As a family, we are here most of the day and the care and professionalism shown to us and mother is outstanding. Nothing is too much trouble.
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Review from Beverley F (Daughter of Resident) published on 27 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Eden House initially for respite and has felt thoroughly looked after and the staff are so caring and friendly. We would not hesitate to recommend Eden House to family and friends!
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Review from A R (Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here has been very good.
The staff are very caring and helpful.
The rooms are very clean, in fact, the whole place is pristine.
My visitors are most impressed by the cleanliness of the whole place.
I will come again if I need to.
Thanks to all the staff for the kindness and help.
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Review from Margater M (Sister of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visiting the home regularly I have always found clean and the staff always pleasant and welcoming. I understand they have a lot of paperwork but it would be good if they had a little more time with the residents and relatives.
Reply from Clare Sheehan, Careline Advisor at Eden House Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding Eden House. Staff do need to complete…read more
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Review from Pauline R (Daughter of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Not enough attention to details of resident's needs or appreciation of the impact of this on their lives. Dismissive attitude of a few staff lets it down. Some staff excellent. High-quality accommodation. Routine quite rigid. Information on personal care needs not always passed on to or adhered to by
car staff. Saved some very dedicated and compassionate staff but more training needed for others who do not show this.
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Review from H W (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy at Eden House and that is the most important concern.
If she wishes to have a day in bed she can.
She is treated with respect and dignity but also with love and care.
Her physical, emotional and intellectual needs are fully met and she enjoys the activities.
The premises
are always clean and my mam comments on how wonderfully helpful the housekeeping team are.
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Review from J P (Daughter-in-law of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is outstanding. The care and dignity it has given to my mother-in-law. She was very happy to be there. Lovely staff who care about everyone's needs. They always kept us informed of everything that was happening. We can't fault this home, it's like a five-star hotel.
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Review from A P (Son of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was lovingly and professionally looked after by quality, caring staff. A credit to this profession.
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Review from Peter W (Son-in-law of Resident) published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An outstanding care home, more like a five-star hotel. Beautifully decorated and furnished, exceptional food quality, tailored to suit individual resident's needs and extremely clean.
Top quality care from dedicated staff, always happy and cheerful and very helpful.
My mother in law loved each day
of her stay at Eden House.
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Review from Maria W (Daughter of Resident) published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have found a better care home for my mother.
Absolutely outstanding in all respects.
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Review from Alan R (Son of Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm impressed with home as a whole and very impressed with the way visitors are welcomed and looked after.
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Review from J T (Resident) assisted by family/friend published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care and attention.
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Review from Hazel K (Daughter of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At present Eden House is immaculate - no smells. The staff are caring, long may it continue at this standard.
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Review from Susan H (Sister of Resident) published on 31 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first visit to Eden House to consider a placement there, I can only say how welcoming, attentive, polite and helpful all staff and managers have been.


My brother is at last in a care home that looks and feel like a home and I can relax knowing his environment and care is the best I could

have chosen for him. Attention to details, table clothes on for a meal. Furnishings that are homely. I love everything about it.
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Review from T R (Grandson of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On every visit, the staff are always extremely friendly, happy to help and offer refreshments. Always greeted at the door with a smile.
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Review from V L (Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always thoroughly enjoyed coming here and always receive a warm welcome and we enjoy meeting all the patients and staff. It is very good for patients and carers long may it continue. Thank You
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Review from Ruth B (Regular Volunteer) published on 7 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was really amazed at the time and care the staff take with the people in their care. Nothing was too much trouble, from the maintenance man hanging the pictures in the lady's room we were visiting the nursing staff who took phone calls from me. The home is lovely and welcoming and the rooms are patient
friendly. I can honestly say this is the best nursing home I have ever visited.
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Review from Gillian H (Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have visited Eden House over the last two months with a dementia group for coffee mornings and singing for brain activities. Although we cannot actually review on residents view, every time we visit Eden House everyone seems very happy and the care appears to be excellent. We are always made very
welcome and my husband who has dementia feels comfortable and enjoys his visits. (Thank you all). When my husband's care needs change, we would definitely consider Eden House in the future.
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Review from Haley C (Granddaughter of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my nanna has received. All of the staff are happy and nothing is too much bother for them. The home is very clean and has lovely decor. The food is good with plenty of choice. I would highly recommend this care home to my friends and family.
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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Eden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Eden House Care Home is calculated as follows: ( (257 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 272 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eden House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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