Eden House Care Home

Cockton Hill Road, Bishop Auckland DL14 6EN
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9.9 87 Reviews
  • Eden House Care Home, Bishop Auckland
Eden House Care Home, located in the peaceful town of Bishop Auckland, provides personalised residential and residential dementia care to older people.

The warm and friendly home offers residents the choice of many comfortable communal areas to relax, socialise and unwind. The onsite hair salon and library are very popular areas of the care home. Eden House also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

The professional care team at Eden House takes the time to learn about each resident’s individual hobbies and interests, supporting them to live life the way they choose. As well as a range of activities, residents are also supported to enjoy the peace and quiet the home has to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1208

These prices are only a guideline, please contact Eden House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nicholas Hatton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Room Information

  • Single Rooms (53)

Parking

  • A car park is available at the rear of the building for all visitors and guests.

Eden House Care Home Reviews (87)

9.9

Eden House Care Home has a Review Score of 9.9 (9.944) out of 10, based on 21 reviews in the last 2 years.
Over all time Eden House Care Home has 87 reviews.

Overall Experience
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  • 8
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Date Published
  • 87
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Reviewer Connection to Eden House Care Home
  • 37
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  • 2
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Total of 87, showing 21-40
Review from P W (Brother of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found the standard of care is excellent any problems or issues are dealt with professionally.
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Review from Patricia M (Wife of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Eden House for three months. In that time, I have gotten to know the staff very well. Everyone has been brilliant. My son and I know that we can phone anytime, day or night, nothing is any trouble and we are very happy with everything they do. I know that my husband is safe, which
means such a lot, so thank you.
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Review from D C (Brother of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I visit staff are always pleasant. The home is always clean and tidy.
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Review from G B (Son of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Eden House Care Home are very friendly and caring. In a perfect world, there would be one extra person to call in to check on residents, help with minor problems and reassure them.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Eden House Care Home

Many thanks for your review, we are delighted by your comments and review and will share them with the team. We analyse our residents’ dependencies each month and set our staffing levels as according to the residents’ dependencies and can assure you our staffing levels meet our residents' needs. In addition to our care colleagues, we provide full-time wellbeing coordinators who are dedicated to planning and sharing meaningful activities with our residents. Thank you, once again, for taking the time to complete a review.

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Review from Sandra L (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff make this care home an amazing place for my mam to live. All of them are so caring and always friendly and extremely helpful. They make a fuss of the residents and are always so lovely to them all. It puts my mind at rest, ensuring my mam is well looked after 24/7 with the best care I could ask
for.
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Review from K T (Goddaughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Eden House. I can't believe how well my godmother has settled in and how welcome she was made to feel from day one. She has dementia but didn't struggle with the transition to 24hr care like we expected, all of the staff have been fantastic, from the moment I contacted them
to just ask for a look around the home. I instantly knew this was going to be the right place. All of the staff work so hard and no amount of thanks can show my appreciation for the reassurance I get knowing my godmother is safe and cared for by wonderful staff 24hrs a day.
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Review from Rosalind R (Daughter of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the outstanding care at Eden House for my mother. Hygiene is very good and Mam is always kept clean and dressed by her carers. Her room and bathroom are kept exceptionally clean and Mam is settling in well since her diet has been addressed.
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Review from Lynn L (Daughter of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam came to Eden House for respite after being unwell and was well cared for by pleasant, helpful staff. After becoming very poorly again and a stay in hospital for two weeks she returned again. The staff have looked after her very well, there's always a cheery face to make her laugh and look after
her needs. She has now become a permanent resident as she has been so well after the last few months, it was obvious that the kind, professional care she received was what she needed 24 hours a day.
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Review from C G (Daughter of Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review states 'do not use names' but we wish to single out a Senior Carer for her kindness and professionalism and standard of work. She exemplifies the idea of residents being treated with dignity. Having a person of her calibre is very reassuring. All the standards asked about are Satisfactory
to Excellent. However she is beyond excellent, she is exceptional.
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Review from Catherine H (Daughter-in-law of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is treated with dignity and respect. The staff are kindness itself to her, nothing is too much trouble.
From the moment you walk in you are welcomed, everywhere is clean and organised.
The rooms are tastefully furnished and become the residents' little bit of home. My mother-in-law
loves the food and is just so happy and well cared for. I would recommend to anyone.
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Review from L T (Daughter of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just left Eden Care Home after being there since November 2021. In that time she has been treated extremely well and I have no complaints whatsoever. The only reason she is leaving is that she has been offered a flat near me and wants to see if at 82 she can live independently for a little
longer before probably returning to the care home. The staff are very friendly and caring, the housekeepers, the room my mum had was lovely and the management team are very organised and professional. I would thoroughly recommend this care home and I'm fussy when it comes to my mum!
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Review from F C (Daughter of Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely caring professional home. Not only did they look after mam making her last two years so happy and safe but the staff treated us like family. They made sure we were supported and were there whenever we needed them.
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Review from Tracey F (Daughter of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has spent the last 2 1/2 years in Eden House. She was 92 and didn't want to leave her bungalow, but was not safe there any longer and needed 24hr care. From the first visit to see mam, the manager was wonderful. Mam went from going into hospital every 3 mths with severe water infections, not
going out of the house apart from to hospital in approx 2 yrs, to a lovely caring home. She took some of her favourite furniture and in a short time was eating very well. The food was lovely, particularly the cakes. She had her chair overlooking the garden and a patio door to step out to it. Mam made many friends, particularly from the staff. We as a family were always welcome and before covid even encouraged to join in with her to see entertainers. It gave her a life again instead of just existing. I will never forget the amazing care and kindness to us all. The staff are amazing here.
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Review from Ruth C (Daughter of Resident) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I are very happy with the care my mother receives. The staff are kind and patient with her - catering for her food requests, needs and responding when she needs help.
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Review from H G (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in Eden House since February. I have found the staff extremely helpful and very caring to Mum. They continue to offer support to Mum and myself and are happy to answer any queries or questions. We are very pleased and grateful for the care given to Mum at this extremely difficxul and
challenging time.
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Review from Lynne G (Daughter of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Eden House since September 2020. The care she has received has been excellent. The staff are very caring. My mother has settled in well and enjoys the food. It was a difficult decision for her to go into care, but we couldn't have found anyway better and would highly recommend.
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Review from A N (Daughter of Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support that Mam has received since moving into Eden House has been outstanding. I knew in my heart of hearts that I could not provide the level of care that Mam needed during this phase of her life. This was very difficult for me to accept but thanks to the support that Eden House has
provided I can rest knowing that Mam is safe and surrounded by people who genuinely care. They are a dedicated highly skilled team that always has Mam's best interest at heart. It gives me great comfort knowing my Mam is in their care.
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Review from M J (Daughter of Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring, very helpful and extremely professional. This is the first time I have ever dealt with a care home and they have made every step of the way easy. I can't thank them enough for all their help and care with my dad and myself.
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Review from L H (Daughter of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience has been incredible. The care, comfort and kindness that our mum enjoys has really brought something special to this phase of her life. She feels safe and enjoys the sociable aspects. I never would have thought it could be so positive to see Mum make the decision to live in a care home,
but of course, Eden House is different!
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Review from P R (Son of Resident) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My last two visits, it has taken a long time to get in. There has been no visible sign of staff and even tried phoning form the door (no answer). There was no matron or staff that I saw downstairs. My Mam is upstairs. There were no staff in the lounge, or on the desk, which is supposedly managed 24/7.
The cleanliness has declined, especially since HC-One took over.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Eden House Care Home

Eden House is a residential home and family members are given the entrance code for the building although this does change for security purposes. Staff are not allocated to the reception desk on the Ground Floor but are alerted to visitors at the door by the doorbell which is connected to the call bell system and endeavour to attend as soon as possible. Any concerns with regards to the cleanliness of the home will be addressed if raised when visiting and we strive to maintain all areas to a high level. Should you have any concerns the Home Manager would be more than happy to discuss these.

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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Eden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Eden House Care Home is calculated as follows: ( (236 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 248 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eden House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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