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The warm and friendly home offers residents the choice of many comfortable communal areas to relax, socialise and unwind. The onsite hair salon and library are very popular areas of the care home. Eden House also boasts a selection of specially designed dining areas that provide the perfect...
Care Provided by Eden House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Eden House Care Home for full pricing details and T&Cs.
Contact Eden House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Nicholas Hatton (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (53)
- Single Rooms with ensuite Wet Room (53)
Parking
- A car park is available at the rear of the building for all visitors and guests.
Eden House Care Home Reviews (105)
Eden House Care Home has a Review Score of 9.9 (9.940) out of 10, based on 36 reviews in the last 2 years.
Over all time Eden House Care Home has 105 reviews.
In the last of her days, the staff went far beyond than I expected.
I've been really pleased with the overall care from all the staff at Eden House. I feel reassured that my dad is well looked after and safe. He looks like a new man again. Thank you to all the staff and management for all you do.
Mam had been at The Eden for over 4 years. During this time the staff had become part of our family. Both Mom and I have received care and help from the staff. I have been kept up to date with any issues relating to Mam and when Mam died in June they were so caring. Clearing her room was going to be quite stressful but they told me to take my time and not feel I had to rush. I will miss them.
My Aunt and Uncle both went into Eden House within days of each other and, unfortunately, both their stays were relatively short and they died within 3 weeks of each other. However, during their relatively short stay they were treated with dignity and with great care and compassion. My wife and I have had quite a lot of experience of Care Homes and can honestly say that Eden House was the pick of the bunch.
The nursing staff were outstanding as were the catering staff who went out of there to make my Aunt's puréed food, due to her health, as attractive as possible - as well as being tasty.
My wife and I have no hesitation in recommending Eden House as an excellent place for your relatives to stay.
Following a stroke it was decided care would be needed to help recovery. Thankfully we chose Eden house for this. From the moment I took mam through the doors it was like visiting family. So welcoming. They introduced her to her room and showed her the facilities, explained the procedure to both of us and within the hour she was settled and enjoying a nice meal of corned beef hash and sponge pudding. The room was basic as expected but clean and functional. Bed and chair were comfortable and adjustable with a lovely view of the garden through her French window. We added photos to her room and some of her plants to the area outside which made her feel more comfortable. During her stay the staff were great and she never went without. Although reluctant to mix she did spend some time with other resident's especially with one of the jigsaws in process. Now back home we are so grateful for the care, help and support the gave to mother and the family. If needed we would use again.
Although I was reluctant to go into a care home, I was left with no choice as I found myself in a situation where I needed care for a time. I needed a period of recuperation after suffering a stroke. I needed to choose a care home and because of the high standard which I understand the care home had I chose Lady Eden. I have no regrets because of my earlier reluctance I found that it was very welcoming. The manager introduced me to a lot of the residents for which I was very pleased. I received excellent care from a very attentive staff.
I found the staff and manager very kind and very helpful towards all the patients. The home was very clean (no nasty smells). The rooms were always neat and tidy. When it was meal time I liked how they displayed the food on a tray to show what the patients were going to be eating.
Excellent staff, facilities are outstanding. Mam went into Eden house a frail lady. She has been in 4 months now and is a different person. We are also much more relaxed and worry a lot less.
The care given is excellent and considers all aspects of residents' needs and abilities. Mam's mental health and well-being and confidence have improved dramatically since her admittance. All staff and management are very approachable. Keep up the excellent work everyone.
Mam gets very well cared for, all her needs are met and she does not want for anything. Everything she wants is catered for, could not ask for anything more. Everything is fabulous and mam is very happy in her new home called Eden House. Thank you to each and every one of you.
His room is perfect looking out onto the garden as dad is a keen gardener and likes to see what is going on.
I visited my friend this morning and he is very happy with his room overlooking the garden. He enjoys all his meal. He finds the staff very caring. he enjoys mixing with other residents in the lounge. I personally found the staff very helpful and he feels very safe here. In his words "he gets to sleep happy and wakes up happy"
It is a pleasure for my husband to stay at Eden House. The manager, food and staff are excellent. My husband's room is very nice with a lovely view. I am looking forward to the summer when I can sit in the sun outside with my husband. My husband is happy here.
My father-in-law moved into the home 10 days ago now and I felt compelled to submit a review due to the fantastic unwavering care he has received since becoming a resident. His room is spacious and fitted out really well, even having been redecorated for his arrival. It had the potential to be a very traumatic move for him, but all of the staff have made him feel so at home, and showed fantastic care and support, he has transitioned extremely well. The food has been first rate, even having a romantic valentines night meal with his wife (a non resident), which meant the world to us seeing them so happy together. Overall experience could not have been any better. The overall fantastic experience has meant we feel at ease now when he's there rather than worrying and being anxious all the time. I would recommend this place too everyone, it's top notch.
The staff at Eden House definitely care and certainly make difference. They are both kind and caring in equal part with a general friendliness and cheerful disposition. My dad feels safe here, and that is crucial. Eden House has a reputation for being the best care home facility in the area and, from both mine and my father's experience it is easy to see why. First class, always.
Our whole family feel that mam is safe secure and happy in Eden House. All the staff are friendly caring and go out of their way to help in any situation. Home from home!
I cannot believe how well and quickly mum has settled into living here. It's just been over one month and she is telling how happy she is and that she loves it here! How fantastic that is to hear is unbelievable and so reassuring after making the hardest decision other future life. I can honestly say that the care and caring staff are wonderful and I can see how much they mean as a family to the residents.
All the staff at Eden House Care Home from Admin, Management, Carers, Cleaners and Kitchen Staff continue to provide top quality, kind and respectful care to my mum. I feel she is listened to as are we and my concerns always addressed in a timely manner. My mum is prone to falling and this is an ongoing concern, and one that is constantly being monitored, and looked at to try and minimise in conjunction with a Multidisciplinary Health Care Team.
Have found the standard of care is excellent any problems or issues are dealt with professionally.
My husband has been in Eden House for three months. In that time, I have gotten to know the staff very well. Everyone has been brilliant. My son and I know that we can phone anytime, day or night, nothing is any trouble and we are very happy with everything they do. I know that my husband is safe, which means such a lot, so thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 December 2023Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 09 Mar 2026
Eden House Care Home in Bishop Auckland, County Durham, is celebrating success after residents and relatives voted them as one of the Top 20 recommended care homes in the North...
- 23 Sep 2025
Residents from HC-One’s Eden House Care Home in Bishop Auckland, County Durham, recently enjoyed a delightful trip to Bowlees Farm in Middleton-in-Teesdale, where they spent the day connecting with animals...
- 20 Jun 2025
Eden House Care Home, run by HC-One, located in Bishop Auckland, County Durham, welcomed visitors and guests from their local community to participate in this year’s Care Home Open Week...
There are no upcoming events for Eden House Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Eden House Care Home
- 30 Jan 2026Recipient: HC-One
- 28 Feb 2023Recipient: HC-One
Accreditations
There are no accreditations posted yet for Eden House Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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