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Eden House Care Home

Cockton Hill Road, Bishop Auckland, Durham DL14 6EN
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Eden House Care Home, Bishop Auckland
Eden House Care Home, Bishop Auckland
Eden House Care Home, Bishop Auckland

Eden House Care Home, located in the peaceful town of Bishop Auckland, provides personalised residential and residential dementia care to older people.

The warm and friendly home offers residents the choice of many comfortable communal areas to relax, socialise and unwind. The onsite hair salon and library are very popular areas of the care home. Eden House also boasts a selection of specially designed dining areas that provide the perfect...  

Care Provided by Eden House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,286 - £1,334£1,407 - £1,471
Residential Dementia Care£1,311 - £1,337£1,407 - £1,471

Contact Eden House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nicholas Hatton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (53)
  • Single Rooms with ensuite Wet Room (53)

Parking

  • A car park is available at the rear of the building for all visitors and guests.

Eden House Care Home Reviews (105)

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9.9

Eden House Care Home has a Review Score of 9.9 (9.940) out of 10, based on 36 reviews in the last 2 years. Over all time Eden House Care Home has 105 reviews.

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Review from George L (Son of Resident) published on 4 August 2025 Submitted via Postal Card
Overall Experience
From the day my mother came to Eden House til she passed, she was treated with warmth, care and love.

In the last of her days, the staff went far beyond than I expected.

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Review from D W (Son of Resident) published on 1 August 2025 Submitted via Website
Overall Experience

I've been really pleased with the overall care from all the staff at Eden House. I feel reassured that my dad is well looked after and safe. He looks like a new man again. Thank you to all the staff and management for all you do.

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Review from Janet S (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card
Overall Experience

Mam had been at The Eden for over 4 years. During this time the staff had become part of our family. Both Mom and I have received care and help from the staff. I have been kept up to date with any issues relating to Mam and when Mam died in June they were so caring. Clearing her room was going to be quite stressful but they told me to take my time and not feel I had to rush. I will miss them.

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Review from Martyn W (Nephew of Resident) published on 18 July 2025 Submitted via Website
Overall Experience

My Aunt and Uncle both went into Eden House within days of each other and, unfortunately, both their stays were relatively short and they died within 3 weeks of each other. However, during their relatively short stay they were treated with dignity and with great care and compassion. My wife and I have had quite a lot of experience of Care Homes and can honestly say that Eden House was the pick of the bunch.

The nursing staff were outstanding as were the catering staff who went out of there to make my Aunt's puréed food, due to her health, as attractive as possible - as well as being tasty.

My wife and I have no hesitation in recommending Eden House as an excellent place for your relatives to stay.

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Review from G H (Son of Resident) published on 18 July 2025 Submitted via Website
Overall Experience

Following a stroke it was decided care would be needed to help recovery. Thankfully we chose Eden house for this. From the moment I took mam through the doors it was like visiting family. So welcoming. They introduced her to her room and showed her the facilities, explained the procedure to both of us and within the hour she was settled and enjoying a nice meal of corned beef hash and sponge pudding. The room was basic as expected but clean and functional. Bed and chair were comfortable and adjustable with a lovely view of the garden through her French window. We added photos to her room and some of her plants to the area outside which made her feel more comfortable. During her stay the staff were great and she never went without. Although reluctant to mix she did spend some time with other resident's especially with one of the jigsaws in process. Now back home we are so grateful for the care, help and support the gave to mother and the family. If needed we would use again.

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Review from Joyce A (Respite Resident) published on 14 July 2025 Submitted via Postal Card
Overall Experience

Although I was reluctant to go into a care home, I was left with no choice as I found myself in a situation where I needed care for a time. I needed a period of recuperation after suffering a stroke. I needed to choose a care home and because of the high standard which I understand the care home had I chose Lady Eden. I have no regrets because of my earlier reluctance I found that it was very welcoming. The manager introduced me to a lot of the residents for which I was very pleased. I received excellent care from a very attentive staff.

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Review from Edna R (Relative of Resident) published on 25 June 2025 Submitted via Postal Card
Overall Experience

I found the staff and manager very kind and very helpful towards all the patients. The home was very clean (no nasty smells). The rooms were always neat and tidy. When it was meal time I liked how they displayed the food on a tray to show what the patients were going to be eating.

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Review from Jo-Anne S (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card
Overall Experience

Excellent staff, facilities are outstanding. Mam went into Eden house a frail lady. She has been in 4 months now and is a different person. We are also much more relaxed and worry a lot less.

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Review from Julie W (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card
Overall Experience

The care given is excellent and considers all aspects of residents' needs and abilities. Mam's mental health and well-being and confidence have improved dramatically since her admittance. All staff and management are very approachable. Keep up the excellent work everyone.

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Review from Carol D (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card
Overall Experience

Mam gets very well cared for, all her needs are met and she does not want for anything. Everything she wants is catered for, could not ask for anything more. Everything is fabulous and mam is very happy in her new home called Eden House. Thank you to each and every one of you.

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Review from Deborah B (Daughter of Resident) published on 9 April 2025 Submitted via Website
Overall Experience
Dad has settled really well into Eden House care home. All the staff are very helpful and friendly nothing is any trouble to them all. The food is fantastic with a great variety of food

His room is perfect looking out onto the garden as dad is a keen gardener and likes to see what is going on.

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Review from H S (Friend of Resident) published on 18 March 2025 Submitted via Postal Card
Overall Experience

I visited my friend this morning and he is very happy with his room overlooking the garden. He enjoys all his meal. He finds the staff very caring. he enjoys mixing with other residents in the lounge. I personally found the staff very helpful and he feels very safe here. In his words "he gets to sleep happy and wakes up happy"

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Review from M L (Wife of Resident) published on 18 March 2025 Submitted via Postal Card
Overall Experience

It is a pleasure for my husband to stay at Eden House. The manager, food and staff are excellent. My husband's room is very nice with a lovely view. I am looking forward to the summer when I can sit in the sun outside with my husband. My husband is happy here.

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Review from Andrew B (Son-in-law of Resident) published on 7 March 2025 Submitted via Website
Overall Experience

My father-in-law moved into the home 10 days ago now and I felt compelled to submit a review due to the fantastic unwavering care he has received since becoming a resident. His room is spacious and fitted out really well, even having been redecorated for his arrival. It had the potential to be a very traumatic move for him, but all of the staff have made him feel so at home, and showed fantastic care and support, he has transitioned extremely well. The food has been first rate, even having a romantic valentines night meal with his wife (a non resident), which meant the world to us seeing them so happy together. Overall experience could not have been any better. The overall fantastic experience has meant we feel at ease now when he's there rather than worrying and being anxious all the time. I would recommend this place too everyone, it's top notch.

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Review from MM (Son of Resident) published on 6 March 2025 Submitted via Website
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The staff at Eden House definitely care and certainly make difference. They are both kind and caring in equal part with a general friendliness and cheerful disposition. My dad feels safe here, and that is crucial. Eden House has a reputation for being the best care home facility in the area and, from both mine and my father's experience it is easy to see why. First class, always.

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Review from J C (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card
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Our whole family feel that mam is safe secure and happy in Eden House. All the staff are friendly caring and go out of their way to help in any situation. Home from home!

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Review from L E (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card
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I cannot believe how well and quickly mum has settled into living here. It's just been over one month and she is telling how happy she is and that she loves it here! How fantastic that is to hear is unbelievable and so reassuring after making the hardest decision other future life. I can honestly say that the care and caring staff are wonderful and I can see how much they mean as a family to the residents.

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Review from K S (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card
Overall Experience

All the staff at Eden House Care Home from Admin, Management, Carers, Cleaners and Kitchen Staff continue to provide top quality, kind and respectful care to my mum. I feel she is listened to as are we and my concerns always addressed in a timely manner. My mum is prone to falling and this is an ongoing concern, and one that is constantly being monitored, and looked at to try and minimise in conjunction with a Multidisciplinary Health Care Team.

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Review from P W (Brother of Resident) published on 23 July 2024 Submitted via Postal Card
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Have found the standard of care is excellent any problems or issues are dealt with professionally.

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Review from Patricia M (Wife of Resident) published on 5 September 2023 Submitted via Postal Card
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My husband has been in Eden House for three months. In that time, I have gotten to know the staff very well. Everyone has been brilliant. My son and I know that we can phone anytime, day or night, nothing is any trouble and we are very happy with everything they do. I know that my husband is safe, which means such a lot, so thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 December 2023
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 09 Mar 2026

    Eden House Care Home in Bishop Auckland, County Durham, is celebrating success after residents and relatives voted them as one of the Top 20 recommended care homes in the North...

  • 23 Sep 2025

    Residents from HC-One’s Eden House Care Home in Bishop Auckland, County Durham, recently enjoyed a delightful trip to Bowlees Farm in Middleton-in-Teesdale, where they spent the day connecting with animals...

  • 20 Jun 2025

    Eden House Care Home, run by HC-One, located in Bishop Auckland, County Durham, welcomed visitors and guests from their local community to participate in this year’s Care Home Open Week...

Upcoming Events

There are no upcoming events for Eden House Care Home.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Eden House Care Home
  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One

Accreditations

There are no accreditations posted yet for Eden House Care Home.

Meet the Team (0)

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