






Eden House Care Home, located in the peaceful town of Bishop Auckland, provides personalised residential and residential dementia care to older people.
The warm and friendly home offers residents the choice of many comfortable communal areas to relax, socialise and unwind. The onsite hair salon and library are very popular areas of the care home. Eden House also boasts a selection of specially designed dining areas that provide the perfect...
Care Provided by Eden House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Eden House Care Home for full pricing details and T&Cs.
Contact Eden House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Nicholas Hatton (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (53)
- Single Rooms with ensuite Wet Room (53)
Parking
- A car park is available at the rear of the building for all visitors and guests.
Eden House Care Home Reviews (105)
Eden House Care Home has a Review Score of 9.9 (9.940) out of 10, based on 36 reviews in the last 2 years.
Over all time Eden House Care Home has 105 reviews.
The home is clean food is amazing cooked fresh every day
The activities are very person centered and fill the home with joy & laughter
I can't praise the staff enough from cleaner kitchen staff care staff semiors and management 5*
I could not speak more highly of Eden House Care Home and all members of staff. My Grandmother was a resident for just over one year before sadly passing and our experience was nothing short of exceptional, making her last year comfortable, caring and safe for her. Not only was her care fantastic, but the little acts of kindness went a long way- lots of caring, conversation, laughter and love. Eden House treated her like family, always going above and beyond, she was treated with dignity, grace and love by all. We could never say thankyou enough. This is the best care home you will find.
After mum's passing last week, I have reflected on how much love and support mum and the wider family received from the staff at Eden House. They treated mum with utmost dignity and respect, ensuring her needs were met and acting proactively to ensure her pain was minimised. We will never find the words to fully express our gratitude, but we can rest easily knowing our decision to move mum to Eden House was the right one. Heartfelt thanks.
My Grandma was a resident at Eden House before sadly passing away, and I cannot praise the team highly enough. The care she received was exceptional. From the moment she arrived the staff treated her with immense dignity, care, kindness and patience! Knowing my grandma was safe, happy and genuinely loved gave us so much peace. The staff at Eden House didnt just provide support to my grandma, but supported our whole family and for that I will be forever grateful.
Prior to my mother in law moving into Eden House I visited numerous others. This was by far the cleanest and most welcoming. The staff were excellent treating her with kindness and humour. Knowing she was there made our lives a lot easier and the contact with the staff was always first class. I can not recommend the home highly enough.
My Uncle is very well cared for in the home. His room is spacious with a good quality en suite bathroom. Staff are friendly and helpful and provide a wide range of activities for the residents. The manager is always available for conversations if needed.
Mam has been in Eden House for 2 months. The staff and management have made what could have been a difficult transition from independent living so much easier. I rarely tick excellent to any survey but in the care of Eden House it is well deserved.
My mum had dementia and in her final days, stage 4 cancer. My mum was cared for with remarkable compassion by the staff here. Their dedication, kindness, loving care and professionalism meant too much to our family, and we will always be grateful for the dignity and respect they showed her.
For the past 8 months, my mum stayed at Eden House due to her dementia. She felt at home and happy. The place is comfortable, welcoming and very friendly. My mum was well looked after by the kind staff, right up till her departure in January 2026.
Excellent home and very homely. Staff brilliant and nothing is too much trouble. Every time we visit we are offered a drink and a biscuit. My brothers health has improved massively since he came in and he has put a lot of weight on. Thanks for everything.
The staff are so helpful and friendly.
Mam is happy and settled in quickly.
Thank you all at Eden House.
Staff are very attentive and polite, and nothing is too much trouble for any of them. Mam is well looked after and happy. Visitors are welcome anytime. Overall, I am 100% happy with Mams care and living conditions. It gives great peace of mind to her daughters. Thank you to all at Eden House Care Home.
Excellent staff, facilities are outstanding 10/10. Mam 84 went into Eden House in November. She is a changed woman. We as a family are also much more relaxed and worry a lot less. Brilliant! Thank you so much.
Absolutely over the moon with Joan's care. Eden House is a lovely place for her to live in her later years, she has settled well into her new environment.
Wonderful care for my mum, such friendly and caring staff. The atmosphere is relaxed and homely. Everything is kept clean and fresh, too. The catering team produce fabulous food and Mum is looking really healthy.
Very very happy with care home.
Clean & tidy. Freindly staff and made to feel welcome.
Bright and welcoming lounge and restaurant areas. Friendly staff, professional, chatting and engaged with residents.
My experience here is very good I have no complaints and I am very well looked after always plenty going on I enjoy sitting in the lounge all day people watching.
My grandad is well looked after at Eden! The team always go above and beyond for my grandad. He loves being out in the garden with them and help looking after all the plants and flowers. The team are incredible for the family knowing he is in good hands.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 December 2023Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 09 Mar 2026
Eden House Care Home in Bishop Auckland, County Durham, is celebrating success after residents and relatives voted them as one of the Top 20 recommended care homes in the North...
- 23 Sep 2025
Residents from HC-One’s Eden House Care Home in Bishop Auckland, County Durham, recently enjoyed a delightful trip to Bowlees Farm in Middleton-in-Teesdale, where they spent the day connecting with animals...
- 20 Jun 2025
Eden House Care Home, run by HC-One, located in Bishop Auckland, County Durham, welcomed visitors and guests from their local community to participate in this year’s Care Home Open Week...
There are no upcoming events for Eden House Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Eden House Care Home
- 30 Jan 2026Recipient: HC-One
- 28 Feb 2023Recipient: HC-One
Accreditations
There are no accreditations posted yet for Eden House Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Eden House Care Home
What types of Care is Eden House Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Eden House Care Home have?
There are 53 Single Rooms.
What are the Facilities & Services at Eden House Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Eden House Care Home to the centre of Bishop Auckland?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eden House Care Home to verify any information. View our terms and conditions. Eden House Care Home has an Enhanced Service -more info.
