Winchcombe Place

Maple Crescent, Newbury RG14 1LN
Review Us
9.9 114 Reviews
  • Winchcombe Place, Newbury
Winchcombe Place in Newbury is a purpose-built care home offering high-quality residential care and respite care for older people, including those who are living with dementia.

Each en-suite bedroom has its own flat screen TV, phone and internet connections, and ground floor rooms offer direct access to the garden. Residents love the hair and beauty salon, café, cinema room and library and there are also regular activities in the vintage-themed lounge and activity room.

At Winchcombe Place, the team believes that living in a care home should be just as good as living in your own home – or better. The devoted lifestyle team pride themselves on organising fun activities, entertainment and outings for residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1668
  • Self-Funded Residential Dementia Care: from £1758
  • RESPITE Self-Funded Residential Care: from £1878
  • RESPITE Self-Funded Residential Dementia Care: from £1968

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Winchcombe Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claire Cullen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • On site

Winchcombe Place Reviews (114)

9.9

Winchcombe Place has a Review Score of 9.9 (9.866) out of 10, based on 30 reviews in the last 2 years.
Over all time Winchcombe Place has 114 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Winchcombe Place
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Total of 114, showing 21-40
Review from D H (Son of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely wonderful place. Has everything from good management and staff and the building.
Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you very much for taking the time to leave us feedback about your experience we really do appreciate it.

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Review from D J (Daughter of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The welcome that our mum has received at Winchcombe Place has been amazing and she loves it here. Every staff member we have come across has been so helpful, friendly and very supportive not only towards Mum, but to all of her family and friends too. From the moment we first visited to view this as
her potential care home, it has felt like a warm hug from old friends.
The staff at Winchcombe Place have enabled the transition from her previous care home to this one to be a perfectly smooth one. The patience and care given to Mum with a new routine has been amazing and so reassuring.
Mum has been more independent and much happier here knowing that alongside all the support that she needs, her wellbeing is at the forefront of her care. Her mental health has improved significantly as has her general health. This has enabled Mum to join in with activities, socialise with other residents as well as staff and feel like she belongs to a wonderful and caring community.
Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for your lovely review, it's been a pleasure to welcome Mum and you all as a family. Seeing Mum settle in so well has been wonderful.

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Review from J M (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our mum (93) into Winchcombe for respite care for two weeks and we couldn’t have made a better choice the staff were beyond kind and caring and made not only my mum feel at home but her family too. Nothing was too much trouble, the food (especially the homemade soups I’m told) was really good,
the activities (she led the singalong first night) wonderful, the cafe a real hit as we all had somewhere to gather that felt special.
A special mention to two staff members who couldn’t have been kinder and so professional. In fact, the main reason we picked Winchcombe is because of one of the staff members, she was born to do this work, and our mum and we were made to feel so loved and taken care of from the moment we met her.
All the staff are amazing kind and caring and professional and when my mum left today a lot of kind words and kisses were exchanged by all.
Thank you to everyone, it was a very scary, emotional time for us and you all made our decision so right.
Reply from Reviews Team at Winchcombe Place

Thank you very much for taking the time to leave us feedback about your experience.
At Winchcombe Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from P R (Son of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family were very satisfied with the care of our mother for 2 weeks of respite care.
Reply from Reviews Team at Winchcombe Place

Thank you very much for taking the time to leave us feedback about your experience.
At Winchcombe Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Helen S (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team at Winchcombe Place have been so supportive during a very difficult time. They are approachable and find time in their busy schedules to talk with any concerns we have as a family. I can't thank them enough.
Reply from Reviews Team, Reviews Team at Winchcombe Place

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Winchcombe Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Sarah L (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved Mum into Winchcombe Place about three months ago. Right from the start, before Mum even moved in, all the staff we worked with were incredibly helpful, sympathetic and supportive to us and Mum.
The quality of care is really lovely, the carers really do seem to treat this as a vocation rather
than just a job. The chefs happily prepare special meals for Mum to provide her with nutritious meals to her liking.
The entertainment and stimulation from the very comprehensive programme of activities is fantastic. The various animal visitors and entertainers are always a joy.
It was an incredibly difficult decision to move Mum into a care home, but the staff at Winchcombe Place made the whole process very straightforward and much less stressful than it could have been. I'd have absolutely no hesitation in recommending
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Review from Nina A (Wife of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are absolutely lovely, very friendly and extremely attentive to the residents. Cannot fault them in any way.
Reply from Vicki Lambourne at Winchcombe Place

Thank you so much for your kind words, we are so pleased you are happy here at Winchcombe.

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Review from Ron C (Husband of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff exceptional, so helpful, nothing is too much of a problem. Always there to help, very understanding, courteous and polite even when they are under stress themselves.
Reply from Vicki Lambourne at Winchcombe Place

Thank you very much for taking the time to leave us a review about your experience at Winchcombe, it is a pleasure to have you both here.

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Review from Anne G (Daughter of Resident) published on 15 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care, friendly compassionate staff, clean environment and well-managed. Our family would highly recommend this establishment.
Mother has been here for 6 years and has enjoyed excellent and healthy meals prepared by a talented chef. She is simulated by daily crafts, entertainment or well-supervised
field trips.
Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you very much for taking the time to leave us feedback about your experience.
At Winchcombe Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Terry C (Son-in-law of Resident) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is first class. The staff were excellent and very caring. The set-up of the home gave the residents plenty of opportunity to get involved with day-to-day events. The home was clean which is important. I would certainly recommend this home to care for a family member. Many thanks to all the
staff for looking after my father-in-law on his short stay.
Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for leaving such kind words, it was a pleasure to have your father-in-law stay with us. Please always remember you are very welcome to come to any of our community events at any time. Thank you again

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Review from Margaret B (Respite Resident) assisted by family/friend published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very helpful and support me when I have gone to events. The fitness class is run very well, makes me laugh and is very enjoyable. Staff go out of their way to help.
Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

We are so pleased you enjoy the exercise sessions, and we look forward to seeing you again at the next one.

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Review from David J (Husband of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My two sons described Winchcombe Place as homely and very friendly when they were searching for a Care Home in Newbury for their mum, and this is a great description. I have found the staff very friendly and deliver their services in a calm, kind manner with friendly engagement. They communicate with
patients very easily and make them feel at home. Security is well provided and allows patients freedom of movement within the building. Facilities, building layout etc., are very well provided and enable a comfortable calm environment for the patients. I have found the management very easy to deal with and they strive hard to meet customers needs. A very good Care Home and highly recommended.
Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for your lovely words, we are so pleased you find Winchcombe homely. We enjoy having you all here as a family. See you again soon.

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Review from Lynn B (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad went in for a 2 week respite stay in May.
When we came to see him he said “I don’t want to leave!” At 94 that speaks for itself. However as a relative I see the care and attention the staff offer to all the residents.
They are caring, kind and very friendly. There are such varied activities
going in and as a family know that dad is safe, well cared for of respected.
It’s a home from home and I would highly recommend Winchcombe Place.
Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

It is a true pleasure having Dad stay with us longer term and so pleased that you all enjoy the home. Thank you for such kind words.

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Review from T T (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a new resident. The care home has made the move for her very easy. It has a very homely feel, the staff are all friendly and helpful to both myself and my mum. The facilities are excellent and the amount of activities on offer is great with plenty of choices. Her room is large with a lovely
personal outside space. I have been very impressed by all the staff I have met. The cafe is wonderful with a great cake selection. Nothing is too much trouble.
Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for your kind words. We are so pleased mums move here has been a pleasant experience for her. The cakes are always a welcoming treat, see you soon for an éclair or two.

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Review from M S (Son of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent Care Home all of the staff have been absolutely wonderful the home is really clean and has limitless facilities for residents that get involved and excellent communications at all times. Thanks so much for your help.
Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you for leaving such a lovely review. We are so pleased you are happy with everything at Winchcombe.

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Review from Tina B (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so lucky that our dad has become a full-time resident at Winchcombe Place in Newbury. He has settled into his new home so well, he loves it there. We were encouraged to personalise his room to make him feel comfortable and have familiar belongings around him. We had lots of help from the
maintenance man hanging his pictures and his television, nothing was any trouble. Dad left a lovely two-bedroom flat with lovely views of the river, so it was a big change. However, he now refers to his room as his flat and tells us he likes it better here. He will say he is not lonely and sees people all the time, they bring him tea and care for him. The careers show him such warmth, kindness and respect there has never been a doubt in our families minds that Winchcombe is a safe, loving environment for him to live in. Although these are my words, our dad has told us all "I love it here, everyone is happy and kind to me." Thank you, Winchcombe for looking after our dad.
Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you for a truly lovely review, we are so pleased both dad and yourselves are happy with everything at Winchcombe. It really is our pleasure to have you all as part of our Winchcombe family.

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Review from Ann H (Daughter of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who is 93, has been a resident at Winchcombe Place for 10 months and is happily settled there after a warm welcome and kind and patient care by the staff. She enjoys the daily activities that she chooses to go to and has made new friends with other residents. With the supportive care of
the staff at all times we feel that she is well cared for and in a safe and happy place.
Reply from Hannah Atherley, Reviews Team at Winchcombe Place

Thank you for your lovely words, it means a lot to the team. We are pleased to hear your mum has made new friends at Winchcombe and is happy at our home.

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Review from M C (Daughter of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Winchcombe Place for almost 18 months now. She has dementia and it is so lovely knowing that she is in safe and capable hands. From being very anxious and frightened before she moved to Winchcombe, Mum is now happy and joins in with a variety of activities. The staff are amazing and
very caring, keeping me informed of how she is and ensuring she is happy and well cared for. Although she doesn't always remember what she has done it is lovely sharing the photographs with her that the staff have taken. She's always loved having her hair done so having a hairdresser on site is an added bonus! We often go out and about but always return for tea and cake at the wonderful coffee shop where the cakes are to die for! Thank you to you all at Winchcombe - you're amazing! Will certainly be booking my room when the time comes!!
Reply from Hannah Atherley, Reviews Team at Winchcombe Place

Hi, wow, thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear Mum is happy at Winchcombe and enjoys taking part in the activities. We appreciate your lovely comments about the team, they are all so passionate and caring, they will be so thrilled with your review.

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Review from Sue L (Daughter of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is on the second floor and there is always a warm and friendly atmosphere there when I visit.
All the carers do a fantastic job. Mum is very well cared for and I would have no hesitation in recommending Winchcombe Place.
Reply from Hannah Atherley, Reviews Team at Winchcombe Place

Thank you for rating Winchcombe 5 stars! We are so pleased to hear you would have no hesitation in recommending our home.

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Review from Christine B (Niece of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Winchcombe Place for a year. Yesterday was her 94th birthday. I can't thank the team enough for their hard work in making it a very special day. A lovely birthday tea was laid on with a scrumptious spread of sandwiches and a magnificent cake made by the catering team,
which was so large that other residents could share and join in the fun! The lifestyle coordinator went out of her way to add some very special touches, specific to my aunt, which were very much appreciated by both my aunt and the family. We had a lovely afternoon, and some fabulous memories have been made. Thank you all so much.
Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for your lovely comments. We are so pleased you all had a lovely day. It really was great to see you all and the happy smiles. Your aunt is a truly wonderful lady.

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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Winchcombe Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for Winchcombe Place is calculated as follows: ( (322 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 357 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Winchcombe Place is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Claire

Claire Cullen

Job Title: Home Manager Joined: 2024

I have 30 years of experience working in care homes, and I was keen to join Care UK because of Winchcombe Place’s great reputation within the local community.


Before this, I was working as a Home Manager of a nursing home for residents living with dementia who required nursing care.


As Home Manager of Winchcombe Place, it’s important that I’m empathetic, a good listener and have good leadership skills. I ensure I’m always open and transparent and show my own learning when needed.


My favourite part of the day is walking around the home and talking to residents, relatives and colleagues. By spending time with residents, I find out what else we can be doing to enhance their lives.


I’m proud of my achievements, including a career highlight of turning a home from ‘Requires Improvement’ to ‘Good’ within six months. But I also feel fulfilled when I see my team enhancing the lives of residents or progressing in their careers. Seeing the residents smile and having a great quality of life also makes everything we do worth it.


The most important part of my role is ensuring the safety of the residents and all those who visit Winchcombe Place. As both a manager and someone who has had a loved one live in a care home, I have valuable experience seeing care homes from both sides.


When I’m not at work, I enjoy family walks with my beautiful cockapoo Lottie, cooking and travelling.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Winchcombe Place to verify any information. View our terms and conditions. Winchcombe Place has an Enhanced Service - more info.