Winchcombe Place

Maple Crescent, Newbury RG14 1LN
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9.9 114 Reviews
  • Winchcombe Place, Newbury
Winchcombe Place in Newbury is a purpose-built care home offering high-quality residential care and respite care for older people, including those who are living with dementia.

Each en-suite bedroom has its own flat screen TV, phone and internet connections, and ground floor rooms offer direct access to the garden. Residents love the hair and beauty salon, café, cinema room and library and there are also regular activities in the vintage-themed lounge and activity room.

At Winchcombe Place, the team believes that living in a care home should be just as good as living in your own home – or better. The devoted lifestyle team pride themselves on organising fun activities, entertainment and outings for residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1668
  • Self-Funded Residential Dementia Care: from £1758
  • RESPITE Self-Funded Residential Care: from £1878
  • RESPITE Self-Funded Residential Dementia Care: from £1968

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Winchcombe Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claire Cullen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • On site

Winchcombe Place Reviews (114)

9.9

Winchcombe Place has a Review Score of 9.9 (9.866) out of 10, based on 30 reviews in the last 2 years.
Over all time Winchcombe Place has 114 reviews.

Overall Experience
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Date Published
  • 114
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Reviewer Connection to Winchcombe Place
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Total of 114, showing 101-114
Review from Brenda B (Wife of Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are courteous and friendly. Most importantly, kind to residents. My husband is well cared for. The atmosphere in Winchcombe Place is lively, due to the many and varied activities organised for the benefit of the residents (and families where appropriate). Being purpose built is an advantage
because corridors are wide (for wheelchairs) and rooms are large and airy - all very nicely decorated. Winchcombe Place promotes a happy, family atmosphere.
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Review from Diane F (Daughter of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother is a resident in Winchcombe Place and has lived here for 18 months. During that time her quality of life has improved beyond our expectations. She is happy all the time, and not anxious anymore. She considers the carers 'as my friends' as she calls them. They all treat her as 'special' and
as an individual.


Recently they organised a wishing well. Mum put her wish for a date with a handsome man win the well. The carers organised a gentleman well known to the home to have dinner with mum, he brought her a red rose and made her feel special. This was so wonderful and innovative. I can't thank them all enough.

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Review from C H S (Wife of Resident) published on 27 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
So far all staff have treated residents and visitors with courtesy but the way the resident is assisted to dress and prepare for the day varies depending on who is on duty. Similarly, the residents' food and drink preferences are better followed by some than by others.
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Review from Jacqui V (Daughter-in-law of Resident) published on 20 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have just moved my mother-in-law in Winchcombe Place as we have recently moved into the area. Our first meeting and look around Winchcombe Place really sealed it for us. All our questions were answered and so much more information was provided too. We were in regular contact in the lead up to
the move with all questions and concerns being answered in a friendly and timely manner. My mother-in-law needed to be moved by private ambulance and the Customer Relations Manager even helped us to find the right people to assist with this.


A local staff member of another Care UK home visited and assessed my mother-in-law in her previous nursing home so the team at Winchcombe Place had a good understanding of her needs. There were additional staff on hand when she did move in to help and support her and after a very anxious day for us, we were met with smiling faces and a very much needed cup of tea. To me, it has been the extra thought and support that has confirmed we have made the right choice for my mother-in-law. Thank you.

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Review from Gina V (Daughter of Resident) published on 14 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with how my Mother has settled so well since she joined in February this year. The staff do an incredible job and are always so kind helpful and friendly towards my mother and I have no doubt that she is being well cared for. I would not hesitate in recommending Winchcombe Place.
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Review from Tim B (Son of Resident) published on 14 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Winchcombe Place is a well-run, smart, clean and welcoming care home with good facilities for residents - the overall standard of care received by my father has been high to date. The residents' bedrooms are a good size with well-equipped ensuite bathrooms, whilst the communal areas are bright and
well appointed. We particularly like the cinema room! One very reassuring aspect is the number and helpfulness of the staff plus the responsiveness of the management team - I have always had queries answered quickly and knowledgeably. More importantly when it is time for my father to take certain tablets a member of staff makes a point of coming to find him wherever we may have elected to base ourselves during his visit. The events program also looks pretty comprehensive and having tried the food, I would rate it as good. The muffins served in the coffee lounge are a particular high point! Overall well done to the Customer Relationship Manager and his team.
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Review from S H (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and welcoming. They treat my relative with dignity and show a good understanding of her needs.
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Review from Fiona M (Niece of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really like the cafe, the whole place is pleasant, clean and tidy. Staff are friendly and personable. Always staff around and on hand. Very happy to have chosen Winchcombe Place.
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Review from Susan K (Wife of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entertainment and activities are brilliant. The staff are wonderful and caring in every aspect.
There is so much for the residents to get involved in. Very appreciated by the visitors, who can join in.
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Review from S M (Daughter of Resident) published on 20 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care provided during my father's stay. Good staff liaison, activities, food etc. End of life care excellent - cannot praise staff enough. You need a protocol after someone has died. On arrival, all staff sitting in the lounge - only one got up to greet us and nobody had stayed
with the body - Did not stand as body taken from the building by undertakers but otherwise good.
Reply from Samantha Debenham, Marketing Support Administrator at Winchcombe Place

We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. We are very sorry to hear that you were unhappy with the experience you received when your father’s body was being collected from the home. We have shared your comments with the staff and will ensure they act more sensitively when dealing with grieving relatives in the future. We do follow a protocol in the event that relatives would like to visit following a death. Our staff will make the deceased look peaceful and presentable and will then lock the room awaiting the collection of the deceased. We endeavour to have a staff member accompany relatives or the funeral directors to the room when they arrive but not to stay with the deceased prior to this as the timings can be unpredictable. Thanks again for your feedback and please accept our sincere condolences for your loss.

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Review from Linda D (Daughter of Resident) published on 19 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home (like a 5-star hotel) with gentle, caring staff who supported us as a family. We were made to feel welcome and we could stay for meals which were lovely. The staff gave Dad so many choices and activities ie, trips out and pub nights and they really understood Dad's likes and dislikes. They
dealt wonderfully with Dad's end of life care, totally understanding the families wishes. They ensured that Dad had a peaceful and dignified death and we can't thank them enough.
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Review from Jane L (Niece of Resident) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home had the 'Wow' factor when we first looked round. The facilities are superb. However, it is the staff who made my aunts stay even more wonderful. They couldn't have done more for her or us to make it as homely as possible. They all go that extra mile - your customer service training must
be brilliant. As a company, you should be very proud of your staff at Winchcombe. Please could you tell them! Thank you.
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Review from Chris T (Son of Resident) published on 4 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Winchcombe Place is an excellent home for my father who is 90 but has all his faculties. The staff are caring, friendly and committed. I have already recommended it to others. The care staff are mindful of dad's dignity when bathing him. They have learned how he likes things done and accommodate him.
The activity staff are very friendly and arrange singers to come in which he loves. Most of the activities however are female orientated or food orientated which doesn't suit him.
Reply from Samantha Debenham, Marketing Support Admnistrator at Winchcombe Place

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and the home manager would be happy to discuss this with you in more detail next time you visit the home.

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Review from J W (Son of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, my father enjoyed his time in Winchcombe and my sister and I were more than happy with what was provided for him.
He did say that he felt "isolated" on occasions and that there were no activities for him to join in. However, I think that this was more a matter of his perception as I know there
were activities for him to join, had he wanted to.
We would like him to move in on a more permanent basis, but it may take time for him to accept the move. Perhaps another 'respite' stay will be appropriate.
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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Winchcombe Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for Winchcombe Place is calculated as follows: ( (322 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 357 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Winchcombe Place is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Claire

Claire Cullen

Job Title: Home Manager Joined: 2024

I have 30 years of experience working in care homes, and I was keen to join Care UK because of Winchcombe Place’s great reputation within the local community.


Before this, I was working as a Home Manager of a nursing home for residents living with dementia who required nursing care.


As Home Manager of Winchcombe Place, it’s important that I’m empathetic, a good listener and have good leadership skills. I ensure I’m always open and transparent and show my own learning when needed.


My favourite part of the day is walking around the home and talking to residents, relatives and colleagues. By spending time with residents, I find out what else we can be doing to enhance their lives.


I’m proud of my achievements, including a career highlight of turning a home from ‘Requires Improvement’ to ‘Good’ within six months. But I also feel fulfilled when I see my team enhancing the lives of residents or progressing in their careers. Seeing the residents smile and having a great quality of life also makes everything we do worth it.


The most important part of my role is ensuring the safety of the residents and all those who visit Winchcombe Place. As both a manager and someone who has had a loved one live in a care home, I have valuable experience seeing care homes from both sides.


When I’m not at work, I enjoy family walks with my beautiful cockapoo Lottie, cooking and travelling.

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