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Winchcombe Place

Maple Crescent, Newbury, Berkshire RG14 1LN
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The atmosphere is always a happy one with the staff laughing and joking with the residentsRichard M(Regular Volunteer)
Winchcombe Place, Newbury
Winchcombe Place, Newbury
Winchcombe Place, Newbury

Winchcombe Place in Newbury is a purpose-built care home offering high-quality residential care and respite care for older people, including those who are living with dementia.

Each en-suite bedroom has its own flat screen TV, phone and internet connections, and ground floor rooms offer direct access to the garden. Residents love the hair and beauty salon, café, cinema room and library and there are also regular activities in the vintage-themed lounge...  

Care Provided by Winchcombe Place

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,776From £1,998
Residential Dementia CareFrom £1,871From £2,104
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Winchcombe Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Claire Cullen (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • On site

Winchcombe Place Reviews (125)

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9.8

Winchcombe Place has a Review Score of 9.8 (9.838) out of 10, based on 25 reviews in the last 2 years. Over all time Winchcombe Place has 125 reviews.

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Showing 125 reviews matching selected criteria
Review from Richard (Son of Resident) published on 11 December 2018 Submitted via Website
Overall Experience

The care home has proved to be a safe and secure environment for my mother, who has Parkinson's and is suffering early stages of Dementia. Because the food options are of exceptional quality, my mother is easily encouraged to eat regularly, which she was finding increasingly difficult in her own home. The general environment is clean and homely, with a plethora of activities to keep her occupied should she wish to socialize with other residents.

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Review from Richard L (Son of Resident) published on 19 June 2018 Submitted via Postal Card
Overall Experience

This is a wonderful caring place. All staff members treat residents with the utmost respect. The idea that this is the residents home is implemented by all the staff and applied equally to relatives, so we always feel welcome to visit and to contribute to care and comment.

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Review from Stephen O (Son of Resident) published on 12 June 2018 Submitted via Postal Card
Overall Experience

I am very pleased with the quality and quantity of care that my mother is getting. She seems very settled and has made new friends.

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Review from Matthew S (Son of Resident) published on 8 March 2018 Submitted via Postal Card
Overall Experience

I have been really impressed with everything I have encountered at Winchcombe. The staff are first class. There is a lovely atmosphere about the place and my mother is very happy here. It is such a relief to know she is receiving the best of care.

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Review from M E (Daughter-in-law of Resident) published on 18 January 2018 Submitted via Postal Card
Overall Experience

Very nice home from home. Light and bright. General dementia and nursing care on 3 floors. Caring staff who work very hard. Excellent activities although not all residents can partake as some are rather poorly. I am happy for my mother in law to live here and wish I had known about the home for my own mother. I am a fussy reviewer.

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Review from Lyn G (Daughter of Resident) published on 2 January 2018 Submitted via Website
Overall Experience
Our 91-year-old mother has only been at Winchcombe Place for just over a week following discharge from hospital having broken her hip.

She seems contented and has settled in very quickly, which we think is due to the warm homely surroundings and the tact and compassion of the staff. Our mother being happy means we are happy! Well done Winchcombe Place.

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Review from Sarah M (Daughter of Resident) published on 2 January 2018 Submitted via Website
Overall Experience

From initial visit through to my father's admission to Winchcombe Place, we have found the service to be very professional and caring. The home is always clean and the staff seem happy to help in any way possible. We are so happy we found Winchcombe Place.

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Review from G W (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card
Overall Experience

My mother has recently moved into Winchcombe Place and has settled well largely due to amazing staff. They have made her feel welcome and are very respectful of her needs. They all respond quickly to both mine and my mother's requests and her changing needs. I was delighted to see my mother participating in activities with other residents in the excellent coffee shop area - something I never thought I would see.

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Review from Karen G (Daughter of Resident) published on 29 November 2017 Submitted via Website
Overall Experience

My mum has been at Winchcombe place for about 4 months - for the first few weeks, I was very impressed with the care she received. Unfortunately, she becomes psychotic and was moved to the second floor. Since then the care has been disappointing - the move was not conducted well - they lost personal items of hers, the room light doesn't work and the armchair was stained. The handover was poor about her preferences in terms of what she likes to eat and drink, the feedback to the mental health team was inaccurate and the staff seem irritated by her. The management team are new and seem good and focussed so am hoping to see some improvements.

Reply from Samantha Debenham, Marketing Support Administrator at Winchcombe Place

We appreciate your feedback about your mum's care at Winchcombe Place. We are delighted that you were impressed with the care before your mum was moved to the nursing suite. However, we are sorry to hear about your recent disappointments. The move was in her best interests, offering a more...  

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Review from Sue N (Daughter of Resident) published on 14 September 2017 Submitted via Website
Overall Experience

When our Mother first came to Winchcombe Place, she was very unsettled and unresponsive to family and visitors. Our Mother has recently moved from the 2nd floor to the ground floor as her health has improved. The difference in our mothers response to the family and friends visiting her has changed, she is engaged in our conversation and playing scrabble again things I thought were lost for ever, not everything is wonderful, the admin and communication could be improved, but the care our Mother receives is very good and she has benefited enormously.

Reply from Samantha Debenham, Marketing Support Administrator at Winchcombe Place

We are delighted to hear your positive comments about your mother’s care at Winchcombe Place. It’s wonderful to hear that she is now more engaged and playing scrabble once more. We have listened to your comments about the admin and communication. Following our conversation, we can assure you that...  

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Review from Lynne E (Sister of Resident) published on 8 August 2017 Submitted via Postal Card
Overall Experience
I cannot express enough how well organised, friendly and well equipped this home is.
Everything is explained in detail and all staff are happy to assist whatever the problem. Moving in was well organised and quick. The cleanliness is fantastic, housekeeping team couldn't do any better. From the time I walk in to visit my sister to when I leave, I feel so relaxed because everyone and the atmosphere is just perfect.

I know my sister is happy to be here as she hasn't stopped smiling since she arrived, something we haven't seen for a very long time. Thank you, everyone, fantastic job.

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Review from Brenda B (Wife of Resident) published on 4 July 2017 Submitted via Postal Card
Overall Experience

The staff are courteous and friendly. Most importantly, kind to residents. My husband is well cared for. The atmosphere in Winchcombe Place is lively, due to the many and varied activities organised for the benefit of the residents (and families where appropriate). Being purpose built is an advantage because corridors are wide (for wheelchairs) and rooms are large and airy - all very nicely decorated. Winchcombe Place promotes a happy, family atmosphere.

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Review from Diane F (Daughter of Resident) published on 27 June 2017 Submitted via Postal Card
Overall Experience

My Mother is a resident in Winchcombe Place and has lived here for 18 months. During that time her quality of life has improved beyond our expectations. She is happy all the time, and not anxious anymore. She considers the carers 'as my friends' as she calls them. They all treat her as 'special' and as an individual.

Recently they organised a wishing well. Mum put her wish for a date with a handsome man win the well. The carers organised a gentleman well known to the home to have dinner with mum, he brought her a red rose and made her feel special. This was so wonderful and innovative. I can't thank them all enough.

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Review from C H S (Wife of Resident) published on 27 June 2017 Submitted via Website
Overall Experience

So far all staff have treated residents and visitors with courtesy but the way the resident is assisted to dress and prepare for the day varies depending on who is on duty. Similarly, the residents' food and drink preferences are better followed by some than by others.

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Review from Jacqui V (Daughter-in-law of Resident) published on 20 June 2017 Submitted via Website
Overall Experience

We have just moved my mother-in-law in Winchcombe Place as we have recently moved into the area. Our first meeting and look around Winchcombe Place really sealed it for us. All our questions were answered and so much more information was provided too. We were in regular contact in the lead up to the move with all questions and concerns being answered in a friendly and timely manner. My mother-in-law needed to be moved by private ambulance and the Customer Relations Manager even helped us to find the right people to assist with this.

A local staff member of another Care UK home visited and assessed my mother-in-law in her previous nursing home so the team at Winchcombe Place had a good understanding of her needs. There were additional staff on hand when she did move in to help and support her and after a very anxious day for us, we were met with smiling faces and a very much needed cup of tea. To me, it has been the extra thought and support that has confirmed we have made the right choice for my mother-in-law. Thank you.

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Review from Gina V (Daughter of Resident) published on 14 June 2017 Submitted via Website
Overall Experience

I am very happy with how my Mother has settled so well since she joined in February this year. The staff do an incredible job and are always so kind helpful and friendly towards my mother and I have no doubt that she is being well cared for. I would not hesitate in recommending Winchcombe Place.

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Review from Tim B (Son of Resident) published on 14 June 2017 Submitted via Website
Overall Experience

Winchcombe Place is a well-run, smart, clean and welcoming care home with good facilities for residents - the overall standard of care received by my father has been high to date. The residents' bedrooms are a good size with well-equipped ensuite bathrooms, whilst the communal areas are bright and well appointed. We particularly like the cinema room! One very reassuring aspect is the number and helpfulness of the staff plus the responsiveness of the management team - I have always had queries answered quickly and knowledgeably. More importantly when it is time for my father to take certain tablets a member of staff makes a point of coming to find him wherever we may have elected to base ourselves during his visit. The events program also looks pretty comprehensive and having tried the food, I would rate it as good. The muffins served in the coffee lounge are a particular high point! Overall well done to the Customer Relationship Manager and his team.

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Review from S H (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card
Overall Experience

The staff are friendly and welcoming. They treat my relative with dignity and show a good understanding of her needs.

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Review from Fiona M (Niece of Resident) published on 28 March 2017 Submitted via Postal Card
Overall Experience

Really like the cafe, the whole place is pleasant, clean and tidy. Staff are friendly and personable. Always staff around and on hand. Very happy to have chosen Winchcombe Place.

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Review from Susan K (Wife of Resident) published on 28 March 2017 Submitted via Postal Card
Overall Experience
The entertainment and activities are brilliant. The staff are wonderful and caring in every aspect.

There is so much for the residents to get involved in. Very appreciated by the visitors, who can join in.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 December 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Winchcombe Place.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Winchcombe Place.

Meet the Team (1)

Claire Cullen
Claire CullenJob Title:Home ManagerJoined: 2024

I have 30 years of experience working in care homes, and I was keen to join Care UK because of Winchcombe Place’s great reputation within the local community.

Before this, I was working as a Home Manager of a nursing home for residents living with dementia who required nursing care.

As Home Manager of Winchcombe Place, it’s important that I’m empathetic, a good listener and have good leadership skills. I ensure I’m always open and transparent and show my own learning when needed.

My favourite part of the day is walking around the home and talking to residents, relatives and colleagues. By spending time with residents, I find out what else we can be doing to enhance their lives.

I’m proud of my achievements, including a career highlight of turning a home from ‘Requires Improvement’ to ‘Good’ within six months. But I also feel fulfilled when I see my team enhancing the lives of residents or progressing in their careers. Seeing the residents smile and having a great quality of life also makes everything we do worth it.

The most important part of my role is ensuring the safety of the residents and all those who visit Winchcombe Place. As both a manager and someone who has had a loved one live in a care home, I have valuable experience seeing care homes from both sides.

When I’m not at work, I enjoy family walks with my beautiful cockapoo Lottie, cooking and travelling.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Winchcombe Place to verify any information. View our terms and conditions. Winchcombe Place has an Enhanced Service -more info.