Winchcombe Place

Maple Crescent, Newbury RG14 1LN
Review Us
9.9 114 Reviews
  • Winchcombe Place, Newbury
Winchcombe Place in Newbury is a purpose-built care home offering high-quality residential care and respite care for older people, including those who are living with dementia.

Each en-suite bedroom has its own flat screen TV, phone and internet connections, and ground floor rooms offer direct access to the garden. Residents love the hair and beauty salon, café, cinema room and library and there are also regular activities in the vintage-themed lounge and activity room.

At Winchcombe Place, the team believes that living in a care home should be just as good as living in your own home – or better. The devoted lifestyle team pride themselves on organising fun activities, entertainment and outings for residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1668
  • Self-Funded Residential Dementia Care: from £1758
  • RESPITE Self-Funded Residential Care: from £1878
  • RESPITE Self-Funded Residential Dementia Care: from £1968

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Winchcombe Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claire Cullen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • On site

Winchcombe Place Reviews (114)

9.9

Winchcombe Place has a Review Score of 9.9 (9.866) out of 10, based on 30 reviews in the last 2 years.
Over all time Winchcombe Place has 114 reviews.

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Reviewer Connection to Winchcombe Place
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Review from Mandy M (Daughter of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Winchcombe Place Care Home for three weeks and his care is fantastic. Staff have made the transition into care far easier for us, as a family, by by so empathetic and caring.
Staff are always on hand to answer questions. As a family, we can relax in the knowledge that our precious
father is being so well cared for.
Reply from Caprice Geisha, Reviews Team at Winchcombe Place

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Winchcombe Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your dad has settled in well.

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Review from Debbie W (Daughter of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm still speechless, I cannot believe what a wonderful day my mother had at the motorbike meet held here last Sunday. She actually had a ride on a trike and I've not seen her that happy for years, smiling, laughing and waving, just so happy. This is the lady that would be content with shutting herself
away and never seeing or speaking to anyone. Thank you Winchcombe Place Care Home, a dream come true.
Reply from Caprice Geisha, Reviews Team at Winchcombe Place

Hi, thank you very much for taking the time to leave us feedback about the motorbike fundraising event we recently held. We are thrilled that you and your mother had a lovely day. It was lovely to see her smiling and laughing!

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Review from Anne-Marie H (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had a two-week stay and I have had such peace of mind. She has been well looked after. The staff here are amazing and can deal with any situation. The activities, cinema, coffee shop and food provided is excellent. I feel that my mum is safe and provided for at all times.
Reply from Caprice Geisha, Reviews Team at Winchcombe Place

Hi, thank you very much for taking the time to leave us feedback about your experience. At Winchcombe Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from K B (Brother of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident at Winchcombe Place since July 2016. She is now 90 and unfortunately can not leave her bed now. She is looked after by excellent carers who visit her every hour and make sure that she is comfortable. the meal menus offer a choice but other options are always available.
For residents who are mobile, there is a daily programme of activities which are well supported. The management and staff are very friendly which creates a nice atmosphere when you are visiting. I visit 2 or 3 times a week. This is an excellent care home.
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Review from Mark K (Nephew of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was very poorly when she arrived due to the long journey. She was welcomed and treated with the greatest of care, since then she has received nothing but kindness, respect and care. Her personal care has been outstanding with regular showers, change of clothing and bedding (despite her rather
grubby way of life prior to coming to the home!) The staff have even managed to take her to the on-site hairdresser.
She has had communion from a local priest. Been to a quiz and a chair dance class. Even had a pony visit her room!
This care home is outstanding, as are all the staff.
Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much, it is our pleasure to have welcomed your aunt here at Winchcombe and we are delighted that you are pleased with everything.

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Review from Sarah B (Daughter of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful warm welcome from all staff members. Mum has settled in well and everybody has been exceptionally kind, caring, thoughtful and welcoming. We viewed many different care facilities before deciding on Winchcombe Place which will meet Mum's needs perfectly.
Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for your kind comments, we are so pleased that you chose Winchcombe. It is a pleasure to be able to welcome you all here.

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Review from I Y (Son of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We came to Winchcombe in quite a hurry following a quick deterioration in my mother's condition. The team were quick to react and once we made a decision we were into a room the next day! Since then mum has been taken into the home she has done very well and all my interactions with the staff have been
great. She loves the visiting children. It's early days, but so far everything has worked out well.
Reply from Vicki Lambourne, Reviews Team at Winchcombe Place

Thank you so much for such lovely comments. We are pleased that the team were able to assist so quickly. It is great to see Mum doing so well and seeing her face light up when the children visit, we love seeing her happy and smiling.

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Review from David C (Son of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
During a very stressful period looking for a home for Mum, I was recommended several homes, one of which was Winchcombe Place. Right from the first contact, the enthusiasm and professionalism of the Winchcombe Place team was apparent. Out of all the homes I visited, Winchcombe came out on top. The
modern facilities, bright clean rooms and friendly feel of the home shone through. Mum has been at Winchcombe a short time but she is delighted with the quality of the care, the food and the warm homely feeling.
Reply from Vicki Lambourne, Manager at Winchcombe Place

Thank you so much David for such kind words, we are delighted that Mum has joined us at Winchcombe Place and we are so pleased that she is enjoying her stay here. Thank you again.

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Review from Nic C (Grandson of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
How do you organise a 100th birthday party for your beloved grandmother now that she is living in residential care? Answer, leave it all to the wonderful staff at Winchcombe Place Care Home. As the big day was nearing, imagine my surprise and delight when the lifestyle lead asked me if they could organise
a party for Nan. We were consulted but they took care of all the arrangements and what a party it was! The café was decorated with balloons and banners; the tables were adorned with pretty decorations and 100th birthday napkins. The catering team produced a wonderful afternoon tea and a fabulous birthday cake. They even arranged for her hair and nails to be done and a new outfit was sourced. She looked wonderful and was made to feel as special as she deserved on this very special occasion. One she could share with other residents, family, friends and even the mayor. Thank you to everyone involved, you made a very special lady very tired but very happy!
Reply from Hannah Atherley, Manager at Winchcombe Place

Thank you for your lovely feedback regarding the 100th birthday party. We are so glad to hear we made your grandma feel very special!

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Review from C C (Daughter of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone is very helpful at each step of the way which was much appreciated at a difficult time.
Mum has settled quickly and commented on how kind the staff are.
Thank you for all your help at an important time of my mother's life.
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Review from Michael A (Son of Resident) published on 4 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall very friendly and professional approach to elders with the utmost respect for their individual needs and preferences. My mum was made to feel very welcome and a member of a family, it must be very difficult for the elders to be removed from their homes and belongings, you guys do a great job
of making the transition easier. Thank you
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Review from L S (Daughter of Resident) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is very modern and well-equipped with everything your loved one would need. The staff are very helpful and kind, the staff do lots of things with the residents. My mother is being well looked after.
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Review from Helen S (Niece of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I've been so impressed with the quality of care, compassion and understanding shown by the Winchcombe staff in helping my aunt overcome a range of challenges to settle in. They have been equally welcoming towards the family and helpful in addressing our questions and concerns. The facilities themselves
are very good and my aunt has enjoyed the garden when the weather allows. However, it is the staff who make the real difference in creating the caring and homely atmosphere. They really go the extra mile to care for the residents as individuals; providing a wide and generous range of activities and entertainment. I wish I could list all the names as there are so many stars, Senior Customer Relations, the hero carers and the wonderful late shift who so kindly welcomed us with such calm and kindness when we arrived back late with my aunt from hospital. A journey that began, as likely for many of us, with guilt and worry, has arrived at knowing my aunt's care is in very good hands.
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Review from Vicky H (Daughter of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Winchcombe Place is a truly, lovely care home, well looked after, very clean, and most importantly, loving, understanding, caring staff being management, receptionists, careers, maintenance and all other staff members. We choose Winchcombe Place because of the staff, facilities and their outlook on
being careers. My dad needed some respite, and he has dementia and needed extra care, and Winchcombe was very understanding of our needs, and the staff were incredibly supportive of our family and helped to settle Dad in and for him to become aware of his new surroundings.
As a whole family, we have been very impressed with all the staff who have looked after Dad, from giving him his medication to making sure his health and safety are well cared for. The food is freshly made each day, and the homemade cakes are just delicious... I can confirm myself!!
Visiting Dad was never a problem - always greeted with kindness, and communication was 100% - thank you.
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Review from Mavis M (Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Winchcombe Place for three weeks and am very happy. The care is excellent. Today I moved into a ground-floor room, which has made it even more like home. And apart from the good care, the food and activities on offer are excellent.
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Review from Maureen M (Daughter of Resident) published on 26 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum came in for a two-week respite to assist with recovery of a minor operation and also to experience the difference between living at home alone with carers compared to being in a care home.
She has left with a positive feeling about the experience “the carers were so nice and helpful”. Mum enjoyed
the activities and felt safe at the home as she knew there was always someone there to help her.
Personally, I found the experience very good, all the staff were so positive, cheery and helpful and understood the difficulties of caring for a parent.
Importantly even though Mum was only there for two weeks, I felt that the staff had got to know Mum and were building relationships with her.
If Mum decided that she wanted to make a move I would be very happy that she stayed at Winchcombe.
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Review from S S (Daughter of Resident) published on 23 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having to put your loved ones into a care home can be a daunting experience, however, I cannot praise enough the level of care and compassion all of the carers and management team have shown towards my father.
My father is very shy but the team makes sure that they have regular one-to-one interactions
with him to get him out of his shell and go out of their way to make sure he has some of his favourite treats.
I can't thank the team enough for the care they have given my father.
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Review from Emma A (Daughter of Resident) published on 6 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Winchcombe Place just under a week ago, having moved straight from hospital to the home. Although he has only been at Winchcombe a few days, we have been really pleased with the care and support received so far. The staff at Winchcombe ensured his room was freshly decorated, all his
paintings and pictures hung and his belongings all unpacked in his room ready for his arrival. This meant a great deal to us as moving Dad out of the family home of 35 years into a residential home was an emotional step.
When the plans commenced for Dad to be transferred from the hospital to the home, we received regular updates as to the latest status, when Dad arrived and how he had settled. The staff have made him feel really welcome finding out about his hobbies, interests and favourite foods. My mother has also been to visit Dad and also made to feel welcome with no pressure around the time of visits or length of stay. The care and attention Dad has received so far have been excellent.
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Review from A P (Son of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Winchcombe Place for several months now and despite me living outside the UK, I’ve been able to visit him several times. I have always found Winchcombe Place to be very clean and tidy, the staff are professional, friendly and helpful both in person and on the telephone.
My father’s room is well-appointed and from what I’ve seen, the food is good and to his liking. Overall, I am happy with the treatment he is getting there and he seems to be too. The only area in which there could be some improvement is in communication. He owns a mobile phone but he doesn’t always remember to switch it on and when the battery runs down it can be a day or two before this is noticed. It is possible to talk to him by being put through from reception to a cordless phone but that relies on there being somebody available in that part of the home to answer it, and the people working there are usually very busy. Therefore I don’t get to speak to him as often as I’d like.
Reply from Samantha Debenham, Personal Assistant at Winchcombe Place

Many thanks for your kind comments about the care provided to your father. At Winchcombe Place, we place great importance on living a healthy and nutritional lifestyle, as well as tailoring our meal options to suit residents’ preferences, so we are happy to hear this feedback. We are also pleased to hear your father is happy with his room, as we make an effort to ensure residents feel truly at home.
The team are grateful for your constructive feedback in regards to communicating with your father; we try to ensure residents have an opportunity to regularly contact loved ones, whether it be virtually or in person, and try to recognise where we can improve communication for those relatives who aren’t able to regularly visit the home. In future, we will make sure to support your father in using his phone to make this process easier for you!

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Review from Richard M (Son of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother's move to Winchcombe Place occurred in June 2021 and all aspects of the move were handled with cheerful efficiency by the Customer Relations Manager. One or two initial problems following the move were dealt with quickly, and my mother now feels well settled in her new surroundings and very
appreciative of the 24-hour care she receives. It is certainly reassuring for me and my wife to know that she is being so well looked after and that visits are so much easier than when she was living on her own 150 miles away. It was also an enormous help that we could establish a direct telephone line to her room so that, even when it hasn't been possible to visit her when the home is in lockdown, we have still been able to keep in touch. On the day of her 105th birthday and also at Christmas the staff went out of their way to celebrate with her, and without exception, all her carers are extremely friendly and helpful. She enjoys regular visits from the hairdresser and chiropodist.
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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Winchcombe Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for Winchcombe Place is calculated as follows: ( (322 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 357 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Winchcombe Place is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Claire

Claire Cullen

Job Title: Home Manager Joined: 2024

I have 30 years of experience working in care homes, and I was keen to join Care UK because of Winchcombe Place’s great reputation within the local community.


Before this, I was working as a Home Manager of a nursing home for residents living with dementia who required nursing care.


As Home Manager of Winchcombe Place, it’s important that I’m empathetic, a good listener and have good leadership skills. I ensure I’m always open and transparent and show my own learning when needed.


My favourite part of the day is walking around the home and talking to residents, relatives and colleagues. By spending time with residents, I find out what else we can be doing to enhance their lives.


I’m proud of my achievements, including a career highlight of turning a home from ‘Requires Improvement’ to ‘Good’ within six months. But I also feel fulfilled when I see my team enhancing the lives of residents or progressing in their careers. Seeing the residents smile and having a great quality of life also makes everything we do worth it.


The most important part of my role is ensuring the safety of the residents and all those who visit Winchcombe Place. As both a manager and someone who has had a loved one live in a care home, I have valuable experience seeing care homes from both sides.


When I’m not at work, I enjoy family walks with my beautiful cockapoo Lottie, cooking and travelling.

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