Winchcombe Place

Maple Crescent, Newbury RG14 1LN
Review Us
9.9 114 Reviews
  • Winchcombe Place, Newbury
Winchcombe Place in Newbury is a purpose-built care home offering high-quality residential care and respite care for older people, including those who are living with dementia.

Each en-suite bedroom has its own flat screen TV, phone and internet connections, and ground floor rooms offer direct access to the garden. Residents love the hair and beauty salon, café, cinema room and library and there are also regular activities in the vintage-themed lounge and activity room.

At Winchcombe Place, the team believes that living in a care home should be just as good as living in your own home – or better. The devoted lifestyle team pride themselves on organising fun activities, entertainment and outings for residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1668
  • Self-Funded Residential Dementia Care: from £1758
  • RESPITE Self-Funded Residential Care: from £1878
  • RESPITE Self-Funded Residential Dementia Care: from £1968

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Winchcombe Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claire Cullen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • On site

Winchcombe Place Reviews (114)

9.9

Winchcombe Place has a Review Score of 9.9 (9.866) out of 10, based on 30 reviews in the last 2 years.
Over all time Winchcombe Place has 114 reviews.

Overall Experience
  • 91
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Date Published
  • 114
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  • 30
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Reviewer Connection to Winchcombe Place
  • 51
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Total of 114, showing 61-80
Review from M C (Respite Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have come in for a short stay whilst our home is rewired. We have received such amazing care from everyone. Nothing is too much trouble for them I have so much laughter and banter with the staff whilst they are caring for me. I had wanted some magazines and they went and got them for me. Well done
to everyone. The activities are not available at the moment.
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Review from Michael F (Son of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the moment we were contacted by the Customer Relations Manager, regarding a place for my Mother who has been diagnosed with Alzheimer's Dementia, the service we have received from all the staff has been excellent. As a family, we were so concerned about the transition of her going into the home
but she was welcomed by the Customer Relations Manager who kindly took my Mother by the arm and gently guided her into the home. I was able to leave her knowing that she was in such safe hands. We receive regular updates and photographs of her and it is such a comfort to know that she is now being so well cared for. I would highly recommend Winchcombe Place care home to anyone.
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Review from Jenny M (Daughter-in-law of Resident) published on 26 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is currently in Winchcombe Place for a period of convalescence to help her recovery from Covid. She had previously been in hospital over Christmas. My husband and I were very anxious about her move, as due to the pandemic, we had not been able to visit her and had to trust the professionals
who found this placement. We could not be happier. The staff at Winchcombe have all been amazing, settling in my mother-in-law and answering all our many questions. Nothing has been too much trouble. They even arranged a Zoom call in the first few days so that we could all see each other - this was the first time we had seen each other for over 6-weeks and was just amazing! We agreed to share pictures on their Facebook page so that others could share our delight. I think the pictures speak a thousand words! I would have no hesitation in recommending Winchcombe to any other family. It truly is a home from home.
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Review from Mary B (Daughter of Resident) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we contacted Winchcombe, the staff have been utterly amazing. We had the difficult task of moving mum, who has Alzheimer’s, directly from a hospital stay into a care home in September this year. The help and advice given and the ability to show us virtually around was outstanding. Mum’s
room was set up with her own possessions with so much care, and she has been made to feel so welcome. It took a couple of weeks for mum to accept that this was her new home, but once over that hurdle, well managed by the staff, her health and wellbeing have improved so much, and she is full of smiles when we video call. Care is never far away, and we are so relieved that in this awful pandemic, we know that mum is being so well looked after.
Winchcombe Place is fantastic, our families can’t thank you enough for the fantastic job that you are doing.
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Review from Barrie H (Respite Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed at Winchcombe Place for two weeks of respite care in October 2020.
My room was excellent, my clothing regularly laundered, and the food was attractively served and appetising. The daily care I received during my stay was also excellent, the carers all being friendly and mindful of my personal
requirements especially at a time that required everyone to be vigilant in observing sanitising and the strict rules in place to keep me safe from the possibility of contracting the Coronavirus.
I appreciated the help I that received with my iPad, which is important to me, and I received my daily newspaper without which I am lost!
I thank you for the exemplary care I received during my stay and hope to see you again in future times that are not so stressful.
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Review from Simon A (Son of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Winchcombe Place is a nursing home I recommend for the elderly.
Caring friendly atmosphere with a warm feeling of home. Mum has been in here a year now and is happy, clean and checked up on regularly. Food is good and her medical needs are always met with high standards. Good choice.
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Review from Richard H (Son of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Winchcombe have been fantastic through such difficult times. Before the lockdown they made my mother very comfortable even though she was very confused. There have since been a couple of incidents that have required trips to the hospital and they have been fantastic. The staff are heroes.
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Review from Joanne D (Daughter of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely outstanding, from initial contact with the customer relations manager, this care home has made the transition for Dad going into the care home bearable.
Everyone is helpful and friendly.
So far we are extremely happy with this care home.
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Review from R B (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father suffered a stroke four years ago and has been a resident at Winchcombe Place almost since that time. He has settled well into life there and is well known to all members of staff, from carers to domestic to management, a testament to the friendly and welcoming nature of Winchcombe Place as
a whole. I, as well as my father, feel that we now have an extended family, always willing to go the extra mile to ensure happy surroundings for their residents. Staff always ensure he is comfortable with his favourite nibbles and will drop by with a cup of tea to have a chat as time permits, he always enjoys banter and this goes a long way to making him feel 'at home'. Lockdown has been difficult for everyone but WP has ensured that residents have had social media access to families unable to visit, and relatives have been given much-needed regular updates. Suffice to say, I have no doubt that my father is in good hands whilst I am unable to visit him.
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Review from Nick (Son of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the length of the Coronavirus 19 outbreak, Winchcombe Place has kept us supplied with a number of emails updating us on the difficult situation while under an extremely pressurised time.
Every time I telephoned in, I was put through to the first-floor staff, who reassured me that my mother
was safe and well. I also walked to the home and spoke to the reception staff, who arranged for my Mother to wave from her window.
Everyone has been very helpful, and it's been reassuring seeing the staff wearing the correct PPE.
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Review from Melanie R (Daughter of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last few months have been challenging times for everybody but Winchcombe Place staff have risen to the occasion and have gone above and beyond.
They have remained positive and supportive throughout the most difficult times. Thank you.
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Review from Barbara M (Daughter of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful for the care and concern shown to my mother by the staff of Winchcombe Place over the last month. She has recently left hospital and the attention and support and encouragement she has been given is first class. She is comfortable and looked after to the highest standard. We
very much appreciate the dedication and commitment of staff especially during these difficult times of the Coronavirus pandemic. Thank you, everyone.
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Review from Tracy M (Niece of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt, who died recently, lived at Winchcombe Place for a number of years very contentedly. Whenever I visited, always unexpected, I found my charismatic aunt with the newspaper in the lounge, playing Bingo or Scrabble, or having her hair done. The staff were always welcoming, the atmosphere congenial
and the setting pleasant. My aunt was a big character, never losing her sense of humour despite short-term memory issues. The hearse drove to the home prior to her cremation and fifteen members of lovely staff came out to pay their respects on a beautifully sunny day. It was very moving. Between them, they were responsible for making the last episode of her 99-year-long life a happy time. Thank you.
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Review from Chris L (Son of Resident) published on 1 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law is extremely happy since he arrived at Winchcombe Place. The staff could not be more friendly, helpful and attentive. He feels very at home, safe and secure. He loves the food and the cups of tea that arrive on a regular basis and the fact everything in his room is kept so clean and
spotless. He enjoys the peace of the gardens and the sense of independence within the caring community that Winchombe Place provides so effectively. The staff are also very helpful and attentive to us as a family.
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Review from S B (Brother of Resident) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the care, support has been very good. I know my brother is in the best place possible. Please keep up the good work! Many thanks.
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Review from Fiona S (Daughter of Resident) published on 27 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother celebrated her 90th birthday yesterday with the staff and life team at Winchcombe Place. Not being able to visit was terribly difficult for all her family so to receive such lovely photos of my mother looking at her cards and gift really meant the world to us all.
It gives us huge peace of
mind to know that my mother has such wonderful and caring people looking after her.
Thank you all.
Stay safe and keep smiling.
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Review from George S (Son of Resident) published on 17 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Winchcombe Place is a very welcoming place with great staff. Dad's room is bright, clean and very spacious.
We visit dad very frequently hence ease and freedom of access is very important, so key-code access in the evenings is very much appreciated. Food is always great; which my dad always appreciates
and so do I when I have coffee and cake in the downstairs reception area.
Dad is very well looked after... Thank you!!
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Review from Daniel S (Grandson of Resident) published on 11 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother is in great hands, the care that she has received has been brilliant. Also, the advice and support that has been given to us by a number of the staff has been so helpful to my family and me.
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Review from A B (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional smooth transaction from independent living to the care environment.
Staff always welcoming and willing to listen to our concerns for our dear mother.
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Review from R B (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother gets is very good and has really improved her life. The staff are very friendly and help any way they can and are informative.
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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Winchcombe Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for Winchcombe Place is calculated as follows: ( (322 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 357 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Winchcombe Place is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Claire

Claire Cullen

Job Title: Home Manager Joined: 2024

I have 30 years of experience working in care homes, and I was keen to join Care UK because of Winchcombe Place’s great reputation within the local community.


Before this, I was working as a Home Manager of a nursing home for residents living with dementia who required nursing care.


As Home Manager of Winchcombe Place, it’s important that I’m empathetic, a good listener and have good leadership skills. I ensure I’m always open and transparent and show my own learning when needed.


My favourite part of the day is walking around the home and talking to residents, relatives and colleagues. By spending time with residents, I find out what else we can be doing to enhance their lives.


I’m proud of my achievements, including a career highlight of turning a home from ‘Requires Improvement’ to ‘Good’ within six months. But I also feel fulfilled when I see my team enhancing the lives of residents or progressing in their careers. Seeing the residents smile and having a great quality of life also makes everything we do worth it.


The most important part of my role is ensuring the safety of the residents and all those who visit Winchcombe Place. As both a manager and someone who has had a loved one live in a care home, I have valuable experience seeing care homes from both sides.


When I’m not at work, I enjoy family walks with my beautiful cockapoo Lottie, cooking and travelling.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Winchcombe Place to verify any information. View our terms and conditions. Winchcombe Place has an Enhanced Service - more info.