Aaron Court

Ramsey Way, Scraptoft, Leicester LE5 1SJ

Aaron Court is a new Leicester care facility due to open in January 2014. Clients can expect a spacious and innovative care home completely up-to-date with modern capabilities and designed to enable carers to achieve best practice.

Group: Abbey Healthcare

Person in charge: Nicola McDonald (Manager)

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 91 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 91

Rooms with ensuite WC: 91

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Residents Internet Access

Latest Care Quality Commission* Report on Aaron Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.8 (maximum of 10) for Aaron Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Aaron Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.182 for Aaron Court is calculated as follows: ( (86 Excellents x 5) + (30 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (16 Very Poors x 1) ) ÷ 143 Ratings = 4.182

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.665 Points relating to the number of positive Reviews for Aaron Court is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 18.2 positive Reviews (91 registered maximum number of service users ÷ 5). 3 Reviews ÷ 18.2 Target = 0.165

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.8 Aaron Court has a Review Score of 7.8 (7.847) from 12 Reviews


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    2
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Aaron Court?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    2

Reviewer Connection to Aaron Court

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Partner of Resident/Service User
    1

In my opinion, any care home is only as good as the staff in it. Aaron Court has some excellent staff, and some not so!
Overall things are looking better/cleaner since (yet another) new manager.
Sometimes there's not enough staff on level one.
90% of the seating in the day rooms are cloth which are badly stained, seating should be wiped clean like a few of the chairs are.
Activity staff do their best for residents to have some fun.
Overall it's a good home, but improvements could be made in most areas.
Rooms are a lovely size, all ensuite.
Glasses and cups don't always look clean.

How likely would you be to recommend Aaron Court? Likely

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Average Rating:   3.9 out of 5

Andrea Gamble, Regional Director at Aaron Court responded to this review on 17 Apr 2018:

Thank you for your feedback. We are pleased that you have noted improvements made by the new manager and her team, with further improvements planned.

My father will not be going again, I complained about poor care to staff and the manager. My father was not cared for properly, he was left just lying on his bed in just a pad with the door open for everyone to see, two staff on, they were showering someone, so no one to look after the other 12, 5 different managers in 6 months. The manager promised to ring me about concerns I had but never did. The place is really disorganised, from management down to staff, short staff as staff not turning up for work. My dad was so upset the whole time he was in there and couldn’t wait to come home.

How likely would you be to recommend Aaron Court? Extremely Unlikely

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Average Rating:   1.8 out of 5

Andrea Gamble, Regional Operations Director at Aaron Court responded to this review on 01 Mar 2018:

We are sorry that the care and service provided did not meet your expectations. There is no record of any complaint having been made, if this is not the case then please accept our apologies and we would be pleased to hear from you directly to discuss any concerns that you might have had. There was a change of manager in September which unfortunately did not work out. There is a now a new manager in post and the previous issues with staff attendance have much improved.

5 managers and 1 area manager in 7 months tells me there are problems in this care home, the service is not up to a very good standard and none of the management seem to be able to handle the situation, this is such a shame as the building itself is of a very good standard. It's now gone to a point of having to move my mum to another home and we are now being given the cold shoulder, I hope that they can find a manager who is able put this home in good order one day.

How likely would you be to recommend Aaron Court? Extremely Unlikely

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Average Rating:   1.6 out of 5

Andrea Gamble, Regional Operations Director at Aaron Court responded to this review on 08 Jan 2018:

We are very sorry that the reviewer was dissatisfied with the standard of care provided for his mother during her stay at Aaron Court and that we were unable to resolve the issues to his satisfaction. There have in fact been two changes of home manager in the last 7 months, sadly one manager had to leave due to health issues and the initial replacement manager did not work out as we had hoped. There is now a new experienced home manager in post being supported by the senior management team. The area manager had actually worked for the company for six years and has recently left the Company to take up a new opportunity.

I found Aaron Court an extremely pleasant place to be in. Everywhere was always clean and tidy and the staff were always helpful and nothing was too much trouble for them. I watched them with the residents and they were always kind and gentle with them which is very reassuring when your loved ones are in a home.

I would recommend the home and hope I can bring my partner back if I need respite in the future.

How likely would you be to recommend Aaron Court? Extremely Likely

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Average Rating:   4.3 out of 5

My dad has been at Aaron Court since February 2017. I was very impressed during my initial visit and I have not been disappointed since.
My dad, who has dementia and is on the first floor, has always been treated with dignity and respect. He likes to walk around and quickly thought this was his home; he is able to maintain a degree of independence within the safe environment.
He has a lovely bedroom with en suite shower room. The whole place has a real family feel which is what someone with dementia needs.
The carers are excellent, they work so hard and genuinely care for the residents, nothing is too much trouble. My dad said to me this week, 'Those girls in green are the best.'
When I go to visit the staff are so friendly. There are activities organised on a regular basis if the residents want to participate and meals are excellent with drinks and snacks available.
Aaron Court is clean and very welcoming I am so pleased I found it for my dad.

How likely would you be to recommend Aaron Court? Extremely Likely

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Average Rating:   5 out of 5

Just to say that the improvement in the home recently has been exemplary. Everywhere is cleaner, the atmosphere of the home is happier, staff are more professional and happier and there are more activities for the residents. Just a much nicer place to be where they are so much more welcoming.

How likely would you be to recommend Aaron Court? Extremely Likely

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Average Rating:   4.5 out of 5

The home is an excellent home, the regular staff are amazing occasionally new ones are a bit slow until they get into the routines. The longer my mum is at the home the more we realise how hard work she is. The staff/carers are amazing and the office staff are always prompt and due diligence in keeping the family up to date with her progress.

How likely would you be to recommend Aaron Court? Extremely Likely

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Average Rating:   4.8 out of 5

My Dad sadly passed away this morning, but I just needed to say the following:
Dad has been in Aaron Court since the end of May. He had various health issues and was 90 years old. However, the care he has received has been excellent. He was treated with dignity and shown genuine care by all the staff.
Dad so enjoyed being able to interact with both residents and staff. He loved being able to sit outside and found a new love for painting.
The bedrooms are really lovely and Dad enjoyed the food. The staff treat the residents with dignity and respect at all times.
I can only say an enormous thank you to Aaron Court. I would highly recommend you to anyone.

How likely would you be to recommend Aaron Court? Extremely Likely

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Average Rating:   4.6 out of 5

My dad has just spent 11 horrendous weeks in hospital. Unfortunately, he has lost the ability to walk and is incontinent, so is unable to come home at this point. Dad has been welcomed into the home and is treated with dignity and respect by the carers, who work extremely hard. However, I don't feel that there are enough carers. Sometimes Dad's personal care is not as good as I would expect eg shaving, needing a clean jumper. He needs help with these things.
That said, Dad has settled really well. He has enjoyed painting, poetry and keep fit. He's been out for lunch and for a ride on a steam train. I am impressed by the activities that are organised; important when Dad is still very mentally active. He's been following the football in the cinema room! I think the facilities are excellent: cinema room, bar, hairdresser, lounges, dining room. The bedrooms are lovely and Dad is very happy with the food.
We are extremely grateful that a carer was able to accompany Dad to Mum's funeral.

How likely would you be to recommend Aaron Court? Extremely Likely

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Average Rating:   4.8 out of 5

My family and I have found the care and the facilities first class. Apart from the beautiful building we have absolute confidence in the very caring staff.

How likely would you be to recommend Aaron Court? Likely

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Average Rating:   5 out of 5

My mother was a resident in Aaron Court in Leicester from September 2015 until January 2016 when she sadly passed away. During that time her care at the home was excellent, especially as being bed bound and doubly incontinent. Her needs were complex, the staff were friendly and respectful at all times and the room was clean and well equipped.

How likely would you be to recommend Aaron Court? Extremely Likely

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Average Rating:   5 out of 5

The home was excellent. Clean, brifgt with excellent facilities in each room, lounge and dining rooms. The food was very good. The staff were warm, friendly, attentive and helpful. Dad was very poorly so didn't get to utilise the facilities but he was encouraged by the staff to eat and drink.

How likely would you be to recommend Aaron Court? Extremely Likely

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Average Rating:   5 out of 5

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