Aaron Court

Ramsey Way, Scraptoft, Leicester LE5 1SJ
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9.8 98 Reviews
  • Aaron Court, Leicester
Aaron Court provides a service that focuses on great care, all delivered in a five star living environment; it truly is a home that residents can call their own.

The purpose-built luxury Care Home is in a prominent position conveniently located in a suburb of Leicester, the historic town of Scraptoft. The town is well located which enjoys excellent access to road, rail and bus links.

A 24/7 dedicated care team of experienced nurses, carers and support staff work to deliver a personalised care approach. This is tailored to your loved one's needs, helping them to retain their identity, independence, well-being and self-worth. The home's care staff always take time to get to know residents by listening to stories, sharing moments with them and understanding their preferences. This builds stronger relationships so that residents never feel alone or misunderstood.

They offer a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon. And with the well-being team providing a daily varied social and activity programme for your loved ones to enjoy helping them to build friendships and share new experiences.

Aaron Court is in the heart of the community where everyday life for residents is filled with something new. Whether it is being part of local festivities and projects, creating beautiful gardens with friends for all to enjoy, sharing memories of the past with children from the local schools, or just a day of laughter playing board games with newly acquainted friends.

The team is absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment, in place your loved ones can truly call home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 91 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1600
  • Self-Funded Residential Dementia Care: £1300 – £1600
  • Self-Funded Nursing Care: £1400 – £1700
  • Self-Funded Nursing Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1300 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1700

Our fees are determined by the type of room selected and the outcome of the care needs assessment. Please note that the nursing fees outlined above do not include Funded Nursing Care (FNC)

These prices are only a guideline, please contact Aaron Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lorraine Welham (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (91)
  • Single Rooms with Ensuite Wet Room (91)

Aaron Court Reviews (98)

9.8

Aaron Court has a Review Score of 9.8 (9.807) out of 10, based on 43 reviews in the last 2 years.
Over all time Aaron Court has 98 reviews.

Overall Experience
  • 66
  • 22
  • 5
  • 1
  • 4
Date Published
  • 98
  • 10
  • 21
  • 43
  • 55
Reviewer Connection to Aaron Court
  • 45
  • 12
  • 9
  • 6
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 98, showing 81-98
Review from M A (Daughter of Resident) assisted by family/friend published on 2 July 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally quite satisfied with the care given but too many carers do not converse with residents.
Often when they are not busy they just sit and chat with each other instead of chatting to residents (especially at weekends)
Outside areas very neglected.
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Review from G N (Daughter of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This home is generally good overall but the carers do not spend enough one to one time with the residents. The food has gone very downhill with the latest chef and is not the sort of food that the residents want. The outside areas of the home are very neglected.
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Review from Penny W (Daughter of Resident) published on 15 February 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
Aaron Court facilities are great, the common areas and bedrooms are all purpose built and designed, everywhere was clean and well maintained.


Staff appeared friendly and helpful.


However, we had real problems with my mum's care plan, records were not kept properly nor were they monitored, meaning

health issues were not picked up. My mum became ill and had to leave the home. I have formally complained to the home but in nearly two months have failed to receive any acknowledgement, which is a real disappointment.
Reply from Andrea Gamble, Regional Director at Aaron Court

Thank you for your feedback which we do welcome in order to continually improve the service. You did raise a complaint directly to me on 04 February to which I sent an immediate response saying I would investigate your concerns and respond within 28 days as per company policy. I am in the process of looking into your concerns and a response will be provided within the 28 days.

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Review from Gill S (Friend of Resident) published on 28 November 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
They are always understaffed most of the time. The care team seem frustrated by management as they are not listened to.
I myself have phoned and emailed the GM with no reply.
I even had an appointment with the GM then I was told she had been called away to head office and was so sorry.
Her car was
in the car park!
Poorly lead I’m afraid.
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Review from Susan L (Wife of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, this care home provides a good service despite on many occasions it seems to be very understaffed and it is often difficult to find a carer.
I feel they are making great efforts to improve their weaknesses. It is a shame agency nurses still have to be used, although on the whole, they
are efficient.
The two "permanent" nurses (bank nurses) are excellent. Management staff seem to change quite regularly often making it difficult to address a problem to the right person.
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Review from R L (Sister-in-law of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the date July 2018 whilst visiting my brother-in-law it was so pleasing to observe wonderful interaction, care and respect from all the staff on the 1st floor during the time I was there. (11.45 to 1pm)
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Review from Denise M (Daughter of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Not enough care staff on shift at pertinent times of the day; mornings, lunch, after tea. Need lunchtime staff to either serve or feed. Residents left wet and uncomfortable.
Those staff that care give a diligent service but let down by those lacking and when so few are on. Delays.
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Review from Julie (Daughter of Resident) published on 2 March 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father will not be going again, I complained about poor care to staff and the manager. My father was not cared for properly, he was left just lying on his bed in just a pad with the door open for everyone to see, two staff on, they were showering someone, so no one to look after the other 12, 5 different
managers in 6 months. The manager promised to ring me about concerns I had but never did. The place is really disorganised, from management down to staff, short staff as staff not turning up for work. My dad was so upset the whole time he was in there and couldn’t wait to come home.
Reply from Andrea Gamble, Regional Operations Director at Aaron Court

We are sorry that the care and service provided did not meet your expectations. There is no record of any complaint having been made, if this is not the case then please accept our apologies and we would be pleased to hear from you directly to discuss any concerns that you might have had. There was a change of manager in September which unfortunately did not work out. There is a now a new manager in post and the previous issues with staff attendance have much improved.

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Review from David P (Son of Resident) published on 8 January 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
5 managers and 1 area manager in 7 months tells me there are problems in this care home, the service is not up to a very good standard and none of the management seem to be able to handle the situation, this is such a shame as the building itself is of a very good standard. It's now gone to a point
of having to move my mum to another home and we are now being given the cold shoulder, I hope that they can find a manager who is able put this home in good order one day.
Reply from Andrea Gamble, Regional Operations Director at Aaron Court

We are very sorry that the reviewer was dissatisfied with the standard of care provided for his mother during her stay at Aaron Court and that we were unable to resolve the issues to his satisfaction. There have in fact been two changes of home manager in the last 7 months, sadly one manager had to leave due to health issues and the initial replacement manager did not work out as we had hoped. There is now a new experienced home manager in post being supported by the senior management team. The area manager had actually worked for the company for six years and has recently left the Company to take up a new opportunity.

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Review from Elaine N (Partner of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Aaron Court an extremely pleasant place to be in. Everywhere was always clean and tidy and the staff were always helpful and nothing was too much trouble for them. I watched them with the residents and they were always kind and gentle with them which is very reassuring when your loved ones are
in a home.


I would recommend the home and hope I can bring my partner back if I need respite in the future.

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Review from Sharon D (Daughter of Resident) published on 7 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Aaron Court since February 2017. I was very impressed during my initial visit and I have not been disappointed since.
My dad, who has dementia and is on the first floor, has always been treated with dignity and respect. He likes to walk around and quickly thought this was his home;
he is able to maintain a degree of independence within the safe environment.
He has a lovely bedroom with en suite shower room. The whole place has a real family feel which is what someone with dementia needs.
The carers are excellent, they work so hard and genuinely care for the residents, nothing is too much trouble. My dad said to me this week, 'Those girls in green are the best.'
When I go to visit the staff are so friendly. There are activities organised on a regular basis if the residents want to participate and meals are excellent with drinks and snacks available.
Aaron Court is clean and very welcoming I am so pleased I found it for my dad.
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Review from Julie T (Daughter of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just to say that the improvement in the home recently has been exemplary. Everywhere is cleaner, the atmosphere of the home is happier, staff are more professional and happier and there are more activities for the residents. Just a much nicer place to be where they are so much more welcoming.
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Review from Ady C (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is an excellent home, the regular staff are amazing occasionally new ones are a bit slow until they get into the routines. The longer my mum is at the home the more we realise how hard work she is. The staff/carers are amazing and the office staff are always prompt and due diligence in keeping
the family up to date with her progress.
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Review from Jane W (Daughter of Resident) published on 12 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad sadly passed away this morning, but I just needed to say the following:
Dad has been in Aaron Court since the end of May. He had various health issues and was 90 years old. However, the care he has received has been excellent. He was treated with dignity and shown genuine care by all the staff.
Dad so enjoyed being able to interact with both residents and staff. He loved being able to sit outside and found a new love for painting.
The bedrooms are really lovely and Dad enjoyed the food. The staff treat the residents with dignity and respect at all times.
I can only say an enormous thank you to Aaron Court. I would highly recommend you to anyone.
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Review from Jane (Daughter of Resident) published on 11 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has just spent 11 horrendous weeks in hospital. Unfortunately, he has lost the ability to walk and is incontinent, so is unable to come home at this point. Dad has been welcomed into the home and is treated with dignity and respect by the carers, who work extremely hard. However, I don't feel
that there are enough carers. Sometimes Dad's personal care is not as good as I would expect eg shaving, needing a clean jumper. He needs help with these things.
That said, Dad has settled really well. He has enjoyed painting, poetry and keep fit. He's been out for lunch and for a ride on a steam train. I am impressed by the activities that are organised; important when Dad is still very mentally active. He's been following the football in the cinema room! I think the facilities are excellent: cinema room, bar, hairdresser, lounges, dining room. The bedrooms are lovely and Dad is very happy with the food.
We are extremely grateful that a carer was able to accompany Dad to Mum's funeral.
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Review from Jean S (Daughter of Resident) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have found the care and the facilities first class. Apart from the beautiful building we have absolute confidence in the very caring staff.
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Review from Linda W (Daughter of Resident) published on 30 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident in Aaron Court in Leicester from September 2015 until January 2016 when she sadly passed away. During that time her care at the home was excellent, especially as being bed bound and doubly incontinent. Her needs were complex, the staff were friendly and respectful at all times
and the room was clean and well equipped.
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Review from Lynda B (Daughter-in-law of Resident) published on 29 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was excellent. Clean, brifgt with excellent facilities in each room, lounge and dining rooms. The food was very good. The staff were warm, friendly, attentive and helpful. Dad was very poorly so didn't get to utilise the facilities but he was encouraged by the staff to eat and drink.
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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Aaron Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.807 for Aaron Court is calculated as follows: ( (410 Excellents x 5) + (87 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 502 Ratings = 4.807
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aaron Court is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Lorraine

Lorraine Welham

Job Title: General Manager Joined: 2019

Lorraine has over 28 years of working in the care sector. She is an experienced manager but has also worked for the Local Authority as a Quality Improvement Officer.


She has worked with care services to drive up standards of care and assist providers to achieve compliance.
During her career, she has attended Dementia conferences and developed specialist services for those with dementia.


Lorraine is passionate about moving and handling and resident comfort and is a qualified trainer in this area.


Lorraine is committed and driven to achieving the best outcomes possible and this is achieved through investment in the staff team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aaron Court to verify any information. View our terms and conditions. Aaron Court has an Enhanced Service - more info.