Belong Warrington

Loushers Lane, Latchford, Warrington WA4 6RX
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9.9 88 Reviews
  • Belong Warrington, Warrington
Belong Warrington is a community care village, boasting a vibrant village centre, with facilities including a bistro, hair salon, exercise studio, function room and therapy rooms, which are open to the public daily.

It offers a number of care services to the wider community, including home care, a specialist day care service and an Admiral Nurse support service for people with dementia along with the client's carers.

The village has 72 suites in six households providing specialist care settings for 24-hour support, including nursing and dementia care. The village also has 18 apartments where people can live independently.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1635 – £1785
  • Self-Funded Residential Dementia Care: £1635 – £1785
  • Self-Funded Nursing Care: £1635 – £1785
  • Self-Funded Nursing Dementia Care: £1635 – £1785
  • RESPITE Self-Funded Residential Care: £1735 – £1885
  • RESPITE Self-Funded Residential Dementia Care: £1735 – £1885
  • RESPITE Self-Funded Nursing Care: £1735 – £1885
  • RESPITE Self-Funded Nursing Dementia Care: £1735 – £1885

See key facts and pricing information on our website.

These prices are only a guideline, please contact Belong Warrington to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Barry Devine (General Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2011
  • Number of floors: 3

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (73)

Visiting

  • Built on the site of the former Greenalls Brewery, Belong Warrington is close to the town and a short walk into the lovely village of Stockton Heath. They are easily accessible from the M6 and M56 motorways. In honour of their origins, each household in Belong is named after a local brewery and more about the town’s working heritage can be found at the local Warrington Museum and Art Gallery.

Parking

  • On-site parking is available.

Belong Warrington Reviews (88)

9.9

Belong Warrington has a Review Score of 9.9 (9.891) out of 10, based on 28 reviews in the last 2 years.
Over all time Belong Warrington has 88 reviews.

Overall Experience
  • 80
  • 6
  • 2
  • 0
  • 0
Date Published
  • 88
  • 5
  • 13
  • 28
  • 60
Reviewer Connection to Belong Warrington
  • 46
  • 17
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 21-40
Review from Louise B (Daughter of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Belong have welcomed and settled my mum into her new home. The kindness, care and attention she has been shown has been second to none. All the care staff and ancillary staff take time to engage with her and she feels loved and cared for. Nothing is too much trouble for the staff. They definitely go
above and beyond.
Reply from Barry Devine, General Manager at Belong Warrington

Thank you for such lovely feedback. We are delighted to hear your mum is so happy with us and feels loved and cared for. I will make sure your review is passed on to the entire Belong Warrington village team.

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Review from Martin B (Son of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly, conscientious and hardworking.
They are always very welcoming and treat my father as if he were a loved family member.
Reply from Barry Devine, General Manager at Belong Warrington

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear your dad feels like a loved member of our Belong Warrington family.

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Review from Christine W (Respite Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely brilliant. If I could give more than 100%, I would do so.
Reply from Barry Devine, General Manager at Belong Warrington

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong has been a good one. Thanks again for choosing Belong Warrington.

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Review from John H (Son of Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had just come out of hospital and needed some special care to help her recover and Belong Warrington Specialist Day Care definitely provided this. The staff listened to what we needed and gave good suggestions for Mum's care. In a couple of days, the improvement was so noticeable. The staff have
been brilliant, caring, thoughtful, putting Mum first and going out of their way to ensure she is happy. You all got a big hug and thank you from all of the family.
Reply from Louise Ann Kelly, Experience Co-Ordinator at Belong Warrington

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our Belong Warrington experience day team will be delighted to hear that your mum is showing such improvement and is settled and happy.

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Review from Lynne C (Daughter of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved Mum from her home town of Leicester at the end of 2023 so we could be closer to her. We're more than happy with the care she's receiving. She is in her 90s and has dementia. The households of no more than 10 people are much better for her than the large unit she came from. It's quiet, peaceful
and comfortable for her. She's well taken care of and they treat her with care and consideration. I'm so glad she's there. Thank you to every member of staff who is helping to make her final days the best they can be.
Reply from Barry Devine, General Manager at Belong Warrington

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong has been a good one. Thanks again for choosing Belong Warrington, it is a pleasure to have your mum with us.

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Review from Sandra O (Niece of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle spent the last twelve/eighteen months at Belong Warrington, they gave him decency, help and everything included in what family provide. He loved each and every one of his carers and all household staff. He played piano for residents until his fall but he was made to feel very respected in his
final days.
Reply from Barry Devine, General Manager at Belong Warrington

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your uncle and it is crucial to us that we make people's time with us as special and positive as possible. We loved him playing the piano. It will mean a great deal to our village and experience day teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from Steve M (Son of Resident) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, 89 with Alzheimer's went into Belong at the start of December 2023. Getting her in, from an admin perspective, was made very easy by the management. In fact, they went over and above to ensure this was as painless a move as possible for the family. The whole care staff at Belong have been excellent,
both professionally and caring-wise. Within 2 weeks she was more alert, her mood was better, her anxiety had greatly reduced, her skin was hydrated and she was fully engaged with two activities per day. It was a very difficult thing to do to move Mum from her own home but this was the best thing we could have done. Thank you Belong.
Reply from Barry Devine, General Manager at Belong Warrington

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village teams will be delighted to hear that your mum is settled and happy and you feel that Belong was the best place for her to be. Thank you for choosing Belong Warrington.

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Review from Barbara B (Sister of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From February to September 2023, my husband was cared for by a team of dedicated, caring staff at Belong Village, Warrington. As a family, we found the facilities and overall standards throughout the establishment excellent and the support, guidance and advice offered to us invaluable.
Thank you for
your very special end-of-life care.
Reply from Barry Devine, General Manager at Belong Warrington

Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. It was a privilege to care for your husband, and we are delighted to hear that your experience of Belong Warrington was so positive. Thank you for choosing Belong Warrington.

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Review from Angela W (Daughter of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Being a 24-hour carer for Mum who has dementia, I desperately needed a break so, after a degree of research, we decided to put Mum into Belong Warrington for two-week respite care. I was extremely nervous about how she would react to her carers and surroundings but my fears were unfounded. She absolutely
loved it. She had activities as and when she wanted them, she had her hair done and her nails painted and freshly cooked food every day. The care she was given was above and beyond, with all staff so welcoming and reassuring. Her room was spacious with en suite facilities which led onto a cosy lounge and a patio where she sat out when the weather was warm. Overall, the respite stay was beyond our expectations and suffice it to say, we know where our first port of call will be when she needs respite care again.
Reply from Peter Norman, General Manager at Belong Warrington

Thank you very much for taking the time to provide us with this feedback about your experience with our respite stay. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong Warrington team to know that this is appreciated.

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Review from Helen B (Daughter of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad arrived at Belong almost 4 weeks ago looking tired, drawn and grey following 13 weeks in the hospital. He received the warmest of welcomes and we could not be happier that this is where Dad now lives. He looks 100% better already, he is receiving the best of care, he eats freshly prepared home-cooked
meals every day and he has activities and entertainment available to him twice daily if he wants it. He's busier and more stimulated than he has been for years! His accommodation is lovely, a private room with ensuite facilities and a fabulous homely open plan living area and kitchen. Everywhere is spotlessly clean and the staff are incredible. As a family, we are welcome anytime we like and we are kept well informed regarding Dad's care both in person and via the app. Belong Warrington, has brought a huge sense of relief to all the family, knowing that Dad is receiving the very best of care with the loveliest team of carers. This is what all care homes should be like! Thank-you Belong.
Reply from Peter Norman, General Manager at Belong Warrington

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your dad is happy at Belong Warrington and that the dedication of our village teams is making a difference in particular that he looks 100% better. Thank you for choosing Belong.

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Review from Tricia W (Relative of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative fell ill having just moved into Belong Warrington care home. A member of staff from the home stayed with me at the hospital and was a great support. Unfortunately, my relative passed away, but Belong was kind enough to take him back there for end-of-life treatment. He passed in a lovely
room with sensory equipment, including gentle lighting, soft music and aroma scents. All peaceful, calming and gentle and with the utmost dignity. His wife moved into Belong two weeks ago - the staff are so kind and caring. The food being cooked looks delicious. Overall the most lovely home-from-home care and treatment. My relatives were in another home before they moved to Belong and that was so regimental and strict. Belong is perfect in every way.
Reply from Peter Norman, General Manager at Belong Warrington

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your relative and now your relative's wife and it is crucial to us that we make people's time with us as special and positive as possible. We are delighted you find Belong perfect in every way. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from Carolyn W (Daughter of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with my mother’s care. Although she has dementia and it is hard to get her opinion, she is clearly well looked after and content. She obviously enjoys the food and feels at home. Our only concern is that she is usually wearing clothes which aren’t hers but she is oblivious.
Reply from Peter Norman, General Manager at Belong Warrington

Thank you for your positive feedback on the support provided at Belong Warrington. We do our best to understand every customer and it is a pleasure to have your mother living with us. We are delighted to hear that she enjoys the food and feels at home. We were not aware of reports of lost laundry and we will investigate this immediately. Thank you for choosing Belong Warrington.

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Review from Kevin D (Husband of Resident) published on 6 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Belong Warrington is an exceptional care home. The dedication, quality of care and kindness of the staff was far in excess of our hopes for my wife's care requirements in all aspects. Nothing seemed to be too much trouble for the staff, for my wife and her visitors. The premises are maintained to an
exceptionally high level as is the cleanliness. They are equipped with the latest types of disability aids and staff are well-trained in their use. The nursing staff, which my wife required towards the end of her care at Belong were highly trained and very compassionate. They made from the start, my wife's life fun and enjoyable whilst she was able to appreciate it and in the end, they were kind and compassionate. Top marks Belong 100/100.
Reply from Peter Norman, General Manager at Belong Warrington

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your wife was happy and enjoyed her time at Belong Warrington. We are especially pleased to hear that we exceeded your expectations in regard to care and we thank you for choosing Belong Warrington.

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Review from Karen D (Daughter of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Apart from all of the facilities being just phenomenal the care my mother had was exemplary. She was booked in for just two weeks initially, as my husband and I got very sick with Covid she had to extend her care for an additional two weeks, the staff were only too willing to help and assist us were
possible. Thank you.
Reply from Peter Norman, General Manager at Belong Warrington

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. Thank you for choosing Belong Warrington.

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Review from Martin T (Son of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident from May 2022 until November 2022 when he sadly passed away whilst under the care of Belong. Whilst initially reluctant to settle he quickly adjusted to life in Belong largely due to the care and friendship of all the staff within his household, Greenall. The building is a clean
modern and fresh establishment with a welcoming atmosphere. Nothing was ever too much trouble for staff who work tirelessly to look after all their residents. I am in awe of how they manage to keep going. Of course some things didnt always go right but in light of the pressure the staff operate under due to recruitment issues they quickly addressed any issues we raised.
You could feel that the staff have a genuine love and concern for the people who are in their care. This was also extended to us as his family and I will never forget how they treated us and my father in his last days.
I would recommend Belong without hesitation and will be eternally grateful to everybody there.
Reply from Peter Norman, General Manager at Belong Warrington

Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. It was a privilege to care for your dad and we are delighted to hear that your experience of Belong Warrington was so positive. We are very happy that you felt welcomed and treated so well by our team. Thank you for choosing Belong.

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Review from C S (Son of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to commend all of the staff, management and household teams for their continued exemplary service, loving attitude and charisma that they have displayed towards the elderly residents in their charge.
I think they are an inspiration to us all and an example of how we should treat each other
in these trying and worrying times. It's about time that their selfless acts of love and kindness get noticed and made public in order to get the recognition they all deserve.
I truly hope that similar, like-minded people are around should I ever need to be cared for when I'm of a similar age.
Reply from Claire Bibby, General Manager at Belong Warrington

Thank you very much for taking the time to provide this lovely feedback, which is valued by all the team. We are delighted to hear that your experience at Belong Warrington has been so positive and an exemplary service, and trust that it will continue to be so. Thank you for choosing Belong Warrington.

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Review from C M (Daughter of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Parent on a household. Know it's been a hard time, but feel care slipped a lot for amount paid, not the same place it was 5-years ago.
Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for your feedback. We are very concerned about this customer experience which falls short of our expected standards and are now looking into your comments further. The village manager will arrange to contact you to discuss these matters in more detail and try to resolve the concerns.

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Review from F T (Widow Widower) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife spent the last four years of her life at Belong Warrington. She was cared for by the "Family" of carers and staff who all gave her the best possible care in every respect, she was happy there and I couldn't have wished for a better environment than they provided. I would have no hesitation in
recommending Belong Warrington to anybody who needs caring for.
Reply from Kathy Farmer, General Manager at Belong Warrington

Thank you for taking the time to provide this lovely feedback, particularly that we gave her the best possible care. We are delighted to know that your wife was happy at Belong Warrington and that the dedication of our village teams made a difference.

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Review from L B (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding, sensitive care for both my parents for over five years, including during serious illness.
Reply from Claire Bibby, General Manager at Belong Warrington

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated.

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Review from J M (Power of Attorney of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had our first visit since Covid restrictions - not seen loved one for over 12 months. Throughout this difficult time, we were very reassured that the residents were very well looked after. However recently there have been staff changes on the household and the difference in communication and care has
been absolutely outstanding. We have regular phone catch-ups/updates and the staff are trying their very best with difficult circumstances to give the absolute best possible care and attention. Can't thank the staff in Tetley household enough. Great job.
Reply from Claire Bibby, General Manager at Belong Warrington

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Warrington; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the village team.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Belong Warrington is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.891 for Belong Warrington is calculated as follows: ( (297 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 329 Ratings = 4.891
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Belong Warrington is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (6)

Barry

Barry Devine

Job Title: General Manager

Barry Devine is an experienced care professional, with experience both provider side and as an inspector of adult social care with the Care Quality Commission. He is passionate about ensuring the quality of life, positive outcomes, effective teamwork and continuous improvement through person-centred practice.


His experience includes roles supporting autistic people and people with a learning disability to live independent and fulfilled lives, including building and training teams of support workers to provide high-quality support for people living in their own homes.


Before this, as an inspector for the health and social care regulator, Barry was responsible for assessing providers’ compliance with standards, as well as using his background and CQC operational experience to inform policymaking and help design and deliver training for inspection managers on its implementation.

Olivia

Olivia Wilkinson

Job Title: Support Manager

Olivia was previously a Lead Senior Support Worker at Belong Atherton and has worked at the Warrington village supporting the management team with all aspects of governance within the village, before being appointed to the role of Assistant Support Manager in early 2023.

Andrea

Andrea Knight

Job Title: Front of House Manager Joined: 2011

Andrea has worked in the care industry for eight years, having started her career as a domiciliary care worker in 2009, before joining the Belong Atherton team as a support worker, when it opened in 2011.


Andrea has extensive experience in administration and customer service and was promoted to Acting Front of House Manager for 9 months at Atherton before progressing to Front of House Manager at Belong Warrington in 2017.

Louise

Louise Mcmullen

Job Title: Village Nurse Manager

Louise was appointed to the nursing team at Belong Warrington in 2023, after a four-year track record as Village Nurse Manager at the CQC Outstanding rated village, Belong Atherton. With over a decade’s experience in nursing, she is a qualified mentor of student nurses and is an instrumental member of the village’s leadership team.


Louise's nursing career began at the age of 22 at the Royal Navy as part of the Queen Alexandra’s Royal Naval Nursing Service. She completed her nurse training at the Royal Centre for Defence Medicine at Queen Elizabeth Hospital in Birmingham for 3 years, and once qualified, she was promoted to Leading Naval Nurse and was posted to Fort Blockhouse in Portsmouth, where she worked at Queen Alexandra Hospital.


In 2008, Louise was deployed on an operational tour to Afghanistan, working at the multinational, UK-LED Role 3 hospital in Camp Bastion, Helmand Province, caring for injured soldiers, opposition forces as well as the local Afghanistan villages and children. This hospital outperformed all UK major trauma centers with a survival rate of 98%!


Louise then spent six months in Afghanistan and worked on the RFA Argus, the primary casualty receiving ship which has a 100-bed medical complex onboard.

Louise Ann

Louise Ann Kelly

Job Title: Experience Coordinator

Louise is responsible for the village’s Experience Days and events and activities programme for customers, tenants and members of the wider community, as well as driving
meaningful occupation for residents across all households.

Nicola

Nicola Hewitt

Job Title: Belong at Home Area Manager

Details to follow.

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