Belong Warrington

Loushers Lane, Latchford, Warrington WA4 6RX
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9.9 92 Reviews
  • Belong Warrington, Warrington
Belong Warrington is a community care village, boasting a vibrant village centre, with facilities including a bistro, hair salon, exercise studio, function room and therapy rooms, which are open to the public daily.

It offers a number of care services to the wider community, including home care, a specialist day care service and an Admiral Nurse support service for people with dementia along with the client's carers.

The village has 72 suites in six households providing specialist care settings for 24-hour support, including nursing and dementia care. The village also has 18 apartments where people can live independently.
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Care Provided by Belong Warrington

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1635 – £1785
  • Self-Funded Residential Dementia Care: £1635 – £1785
  • Self-Funded Nursing Care: £1635 – £1785
  • Self-Funded Nursing Dementia Care: £1635 – £1785
  • RESPITE Self-Funded Residential Care: £1735 – £1885
  • RESPITE Self-Funded Residential Dementia Care: £1735 – £1885
  • RESPITE Self-Funded Nursing Care: £1735 – £1885
  • RESPITE Self-Funded Nursing Dementia Care: £1735 – £1885

See key facts and pricing information on our website.

These prices are only a guideline, please contact Belong Warrington to find out the exact price for your requirements.

Contact Belong Warrington to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Belong Warrington to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Barry Devine (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2011
  • Number of floors: 3

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (73)

Visiting

  • Built on the site of the former Greenalls Brewery, Belong Warrington is close to the town and a short walk into the lovely village of Stockton Heath. They are easily accessible from the M6 and M56 motorways. In honour of their origins, each household in Belong is named after a local brewery and more about the town’s working heritage can be found at the local Warrington Museum and Art Gallery.

Parking

  • On-site parking is available.

Belong Warrington Reviews (92)

9.9

Belong Warrington has a Review Score of 9.9 (9.915) out of 10, based on 31 reviews in the last 2 years.
Over all time Belong Warrington has 92 reviews.

Overall Experience
  • 84
  • 6
  • 2
  • 0
  • 0
Date Published
  • 92
  • 6
  • 14
  • 31
  • 61
Reviewer Connection to Belong Warrington
  • 49
  • 18
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 92, showing 61-80
Review from N C (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This month I have been able to visit my mother, the first time since Christmas due to lockdown. My welcome pack to Belong Warrington has been exceptional and most welcoming. The initial testing is very efficient and done by friendly staff. I always receive a great welcome from reception staff too. My
mother appears happy and content and there is always a member of the household to speak to for an update. I am very happy with her care here at Belong.
Reply from Claire Bibby, General Manager at Belong WarringtonIt is a pleasure to look after your mother and thank you so much for your kind comments, especially at this time. We really appreciate your support. Thank you for choosing Belong Warrington.
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Review from Christine B (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has always received excellent care from the staff at Belong Warrington. Recently she has been very ill and the care and support she (and I) have been given are outstanding. The support staff and nurses have been wonderful, showing total dedication to caring for her at all times. I can't thank
them enough.
Reply from Claire Bibby, General Manager at Belong WarringtonIt is a pleasure to look after your mum and thank you so much for your kind comments, especially at this time. We really appreciate your support.
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Review from Jacquie D (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my mum from another home because she needed additional care, it is the best decision I have ever made. Before the move I was concerned about a new environment and the confusion and upset for Mum, I shouldn't have worried she has settled very quickly, is exceptionally well looked after and very
happy. So pleases with the decision to move her.
Reply from Claire Bibby, General Manager at Belong WarringtonThank you so much for taking the time to review us and for your comments about the care your mother is receiving. Our aim is not just to provide a high standard care for our residents but also to try and meet the expectations of their loved ones. Once again thank you for your positive comments which I will share with our team.
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Review from Neil M (Son of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy at Belong and enjoys the food and activities provided. The staff are all very friendly and seem to know everyone which is great. The relative access portal is very useful.
Reply from Claire Bibby, General Manager at Belong WarringtonThank you so much for your kind words, it means so much. All the team at Belong Warrington strive to provide the best care and companionship to our wonderful residents. I will pass on your kind words to the village team.
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Review from G S (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home from home; the staff always friendly/caring and make my mum laugh, always go out of their way if Mum or I need anything. It did take a few months to settle in, but now always seems happy. Adjusted well to new surroundings. (Could do with a new TV in their lounge though).
Reply from Claire Bibby, General Manager at Belong WarringtonThank you for taking the time to submit your review of Belong Warrington. We are so touched by your kind words and will make sure your comments on the TV in the lounge are shared with the village team. Thank you for choosing Belong Warrington.
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Review from K L (Daughter of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
2020 has been the most challenging year for millions of us. Mum came to Belong in June 2020 after a series of quite substantial falls, it's the hardest decision a child can ever make from beginning to end the manager and her team have been incredible, human, relatable, flexible, advisory and caring
an invisible hand gripping mine and my sisters as we struggled to cope with the situation mum is settled adores her care team, loves her safe space in her room and is incredibly well looked after and supported. Thank you so much.
Reply from Claire Bibby, General Manager at Belong WarringtonThank you for your extremely kind words. The village at Belong Warrington appreciate the trust you place in us as a team. We make every effort to meet the needs of our wonderful residents. It is a privilege to care for each and every one of them. I will pass on your sentiments to the whole team.
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Review from P S (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dads care and attention is all good. Communication with the care staff is always good and friendly. The rooms are clean, spacious and tidy.
Reply from Claire Bibby, General Manager at Belong WarringtonThank you for your lovely comments. The team works very hard they will be delighted with your lovely review. Thank you for choosing Belong Warrington.
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Review from A K (Respite Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was in Belong Warrington after a hip replacement. The armchair was too low so a handyman put risers on. He was not happy with them and told me to be careful. I am not fat, very light, so I sat on the chair to have my dinner. Three risers collapsed and I was flung sidewards. Luckily I didn't break
my other hip. I asked for the chair to be removed and it took 3 days for a carer to drag it out. Then I put my desk chair in place, much softer. The support manager or manager did not have the decency to apologise and the support manager promised to order my newspaper. It was not done, she forgot so a complete airhead. The food was terrible, cheap, nasty, high-fat food. Cream cakes, doughnuts etc. Fruit once and the jelly was so thick. Lots of pork, potatoes not cooked. The frittata had thick pastry with little egg on it. The young staff were wonderful, very caring and overworked. They were the highlight of my stay.
Reply from Claire Bibby, General Manager at Belong WarringtonThank you for providing your feedback, though we are extremely sorry to hear of your concerns. I understand we spoke to you about these matters at the time and we will pass on your positive feedback about our support workers to the relevant teams.
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Review from A N (Daughter of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone looks after the residents and cares for them very well. I also appreciate all the hard work during the lockdown and the things that have been put in place to allow us to see our loved ones at this time still uncertain time.
Reply from Claire Bibby, General Manager at Belong WarringtonThank you for taking the time to submit your review of Belong Warrington. We are so touched by your kind words and will aim to keep our services to high standards. Thank you for choosing Belong Warrington.
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Review from L B (Daughter-in-law of Resident) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother in Law has been in Belong for four years. It is comforting to know that she is safe, loved, and cared for in her household. The staff are amazing with her and are very special people. We are lucky they are caring for her.
Reply from Claire Bibby, General Manager at Belong WarringtonThank you very much for this lovely review of Belong Warrington. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your mother in law is settled and happy. Thank you for choosing Belong Warrington.
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Review from Joy W (Daughter of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having looked at a number of homes in the area last year, when Mum needed full-time care after a long hospital stay, we were delighted when she was offered a place. From the outset, we were impressed with the way we and Mum were treated. Although Mum's stay was relatively short, she was well looked
after and she enjoyed her time as is evident from all the photos we received over the gateway. We were impressed in the last few weeks, during the lockdown, by the standard of love and care she received from all the staff.
Reply from Claire Bibby, General Manager at Belong WarringtonThank you for taking the time to provide this lovely feedback about Belong Warrington. We are delighted to know that your mum was happy at Belong Warrington and that the dedication of our village teams made a difference. Thank you for choosing Belong Warrington.
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Review from D M (Widow Widower) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted to Tetley Household in Belong Warrington and received excellent care throughout his stay. He was treated with respect, humour and in the month indicated, with gentle compassion. He could be difficult at times but was always treated with respect to preserve his dignity. He was
part of a family, not just a resident. As a constant visitor over many months, I too was treated by all staff with friendliness and kindness throughout the building. Well done everyone.
Reply from Claire Bibby, General Manager at Belong WarringtonThank you for taking the time to submit your review of the village. Our staff will be most touched to read this. It was a privilege to care for your husband and we are delighted that your experience at Belong Warrington was so positive. Thank you for choosing Belong.
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Review from Carol C (Daughter of Resident) published on 31 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, I am extremely happy with the standard of care my mum receives at Belong. Although I have had a couple of minor concerns in the past, these have been dealt with swiftly.
Reply from Claire Bibby, General Manager at Belong WarringtonThank you for taking the time to submit your review of Belong Warrington. We are delighted to hear that your mum is settled and happy here and that you are overall happy with the service received; we trust it will continue to be so. Thank you for choosing Belong Warrington.
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Review from Rose J (Daughter of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As we begin to think of end of life care, I want my father to be nursed here at Belong.
On a busy NHS hospital ward, staff would not be able to match the caring, personal environment, the Belong staff consistently offer.
Reply from Claire Bibby, General Manager at Belong WarringtonThank you for taking the time to submit your review of Belong Warrington. We work hard at maintaining high quality end of life care standards so are pleased to know that you would choose Belong Warrington and will share your feedback with members of the team.
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Review from Elaine S (Daughter of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives is second to none.
She is well cared for, well fed and always very clean.
Reply from Claire Bibby, General Manager at Belong WarringtonThank you for taking the time to submit your review of Belong Warrington. We are delighted to hear that your mother's experience has been so positive and trust it will continue to be so. Thank you for choosing Belong Warrington.
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Review from Christopher M (Son of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing this review because I am so impressed by the way in which Belong Warrington have cared for my mother over the last days of her life. Building on the excellent care they had previously given to mum they showed compassion, care and a high level of skill. Nothing was too much trouble both
in the care shown to mum and the attitude shown to us as visitors and close family. As someone who has worked in education all his life I fully appreciate when people are prepared to go that extra mile and the staff of Belong were. Than you all so much on behalf of my mother and my family.
Reply from Claire Bibby, General Manager at Belong WarringtonThank you for taking the time to submit your review of Belong Warrington and for your kind words regarding your mother's care. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thank you for choosing Belong Warrington.
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Review from Ruth F (Daughter of Resident) published on 26 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at Belong Warrington highly enough for the care of my Mum. She was not always the easiest person to look after and had a sharp tongue on occasions, but she was dealt with kindness and respect at all times. The members of staff could not do more to help the whole family and
have been supportive during the difficult time of her passing away.
The small set up of households worked well for my Mum for the 3 years she stayed there. She was happy, comfortable, well fed and well looked after during this time.
Reply from Rebecca Woodcock, Acting General Manager at Belong WarringtonThank you for taking the time to submit your review of Belong Warrington. It was a privilege to have your mum stay with us and we are pleased to hear that you were happy with the service provided and that our team were able to support you and your family. I will ensure your feedback is shared with them. Thank you for choosing Belong Warrington.
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Review from George K (Resident) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Remarkably easy to settle in. Staff quickly became friends. An amazing sense of community and safety. I certainly must credit Belong Warrington for a good deal of my recovery.


I had a number of things to cope with (not least shaky handwriting) but can see a credible improvement (but not in handwriting)!


A

whole new learning experience.


Doesn't come cheap though.

Reply from Janine Curwell, General Manager at Belong WarringtonThank you for taking the time to submit your review of Belong Warrington. Our colleagues work hard to ensure a friendly, homely and welcoming environment and so it will mean a great deal to them to know this has been your experience. Thank you for choosing Belong Warrington.
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Review from Sue C (Daughter of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are helpful and friendly towards relations visiting my mother.
My mother is an early riser and can find waiting to be dressed and the late delivery of her newspaper tiresome - especially when the paper can be seen at reception. However, she tells me the staff are kind and caring and that she
feels safe there.
Depending on who is cooking, meals can sometimes be of varying standards.
Also, staff shortages can impact on this.
Reply from Janine Curwell, General Manager at Belong WarringtonThank you very much for taking the time to provide us with this feedback. We are delighted to hear that your mother is happy with the support provided by the staff team; we aim to ensure a friendly and homely environment is maintained in the village. We are sorry to hear that some aspects of your experience fall short of the high standards that we expect to keep and will look into the issues you have raised regarding meals and the timing of the newspaper delivery to your mother.
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Review from J M (Husband of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly, helpful and caring.
Rooms are clean, bright and well furnished.
Food is adequate.
Entertainment is provided regularly.
Overall, an excellent care home.
Reply from Janine Curwell, General Manager at Belong WarringtonThank you for your positive feedback on the support provided at Belong Warrington. We are delighted to hear that your experience has been so positive and trust that it will continue to be so.
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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Belong Warrington is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Belong Warrington is calculated as follows: ( (337 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 364 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Belong Warrington is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (6)

Barry

Barry Devine

Job Title: General Manager

Barry Devine is an experienced care professional, with experience both provider side and as an inspector of adult social care with the Care Quality Commission. He is passionate about ensuring the quality of life, positive outcomes, effective teamwork and continuous improvement through person-centred practice.


His experience includes roles supporting autistic people and people with a learning disability to live independent and fulfilled lives, including building and training teams of support workers to provide high-quality support for people living in their own homes.


Before this, as an inspector for the health and social care regulator, Barry was responsible for assessing providers’ compliance with standards, as well as using his background and CQC operational experience to inform policymaking and help design and deliver training for inspection managers on its implementation.

Olivia

Olivia Wilkinson

Job Title: Support Manager

Olivia was previously a Lead Senior Support Worker at Belong Atherton and has worked at the Warrington village supporting the management team with all aspects of governance within the village, before being appointed to the role of Assistant Support Manager in early 2023.

Andrea

Andrea Knight

Job Title: Front of House Manager Joined: 2011

Andrea has worked in the care industry for eight years, having started her career as a domiciliary care worker in 2009, before joining the Belong Atherton team as a support worker, when it opened in 2011.


Andrea has extensive experience in administration and customer service and was promoted to Acting Front of House Manager for 9 months at Atherton before progressing to Front of House Manager at Belong Warrington in 2017.

Louise

Louise Mcmullen

Job Title: Village Nurse Manager

Louise was appointed to the nursing team at Belong Warrington in 2023, after a four-year track record as Village Nurse Manager at the CQC Outstanding rated village, Belong Atherton. With over a decade’s experience in nursing, she is a qualified mentor of student nurses and is an instrumental member of the village’s leadership team.


Louise's nursing career began at the age of 22 at the Royal Navy as part of the Queen Alexandra’s Royal Naval Nursing Service. She completed her nurse training at the Royal Centre for Defence Medicine at Queen Elizabeth Hospital in Birmingham for 3 years, and once qualified, she was promoted to Leading Naval Nurse and was posted to Fort Blockhouse in Portsmouth, where she worked at Queen Alexandra Hospital.


In 2008, Louise was deployed on an operational tour to Afghanistan, working at the multinational, UK-LED Role 3 hospital in Camp Bastion, Helmand Province, caring for injured soldiers, opposition forces as well as the local Afghanistan villages and children. This hospital outperformed all UK major trauma centers with a survival rate of 98%!


Louise then spent six months in Afghanistan and worked on the RFA Argus, the primary casualty receiving ship which has a 100-bed medical complex onboard.

Louise Ann

Louise Ann Kelly

Job Title: Experience Coordinator

Louise is responsible for the village’s Experience Days and events and activities programme for customers, tenants and members of the wider community, as well as driving
meaningful occupation for residents across all households.

Nicola

Nicola Hewitt

Job Title: Belong at Home Area Manager

Details to follow.

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