Belong Warrington

Loushers Lane, Latchford, Warrington WA4 6RX
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9.9 88 Reviews
  • Belong Warrington, Warrington
Belong Warrington is a community care village, boasting a vibrant village centre, with facilities including a bistro, hair salon, exercise studio, function room and therapy rooms, which are open to the public daily.

It offers a number of care services to the wider community, including home care, a specialist day care service and an Admiral Nurse support service for people with dementia along with the client's carers.

The village has 72 suites in six households providing specialist care settings for 24-hour support, including nursing and dementia care. The village also has 18 apartments where people can live independently.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1635 – £1785
  • Self-Funded Residential Dementia Care: £1635 – £1785
  • Self-Funded Nursing Care: £1635 – £1785
  • Self-Funded Nursing Dementia Care: £1635 – £1785
  • RESPITE Self-Funded Residential Care: £1735 – £1885
  • RESPITE Self-Funded Residential Dementia Care: £1735 – £1885
  • RESPITE Self-Funded Nursing Care: £1735 – £1885
  • RESPITE Self-Funded Nursing Dementia Care: £1735 – £1885

See key facts and pricing information on our website.

These prices are only a guideline, please contact Belong Warrington to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Barry Devine (General Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2011
  • Number of floors: 3

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (73)

Visiting

  • Built on the site of the former Greenalls Brewery, Belong Warrington is close to the town and a short walk into the lovely village of Stockton Heath. They are easily accessible from the M6 and M56 motorways. In honour of their origins, each household in Belong is named after a local brewery and more about the town’s working heritage can be found at the local Warrington Museum and Art Gallery.

Parking

  • On-site parking is available.

Belong Warrington Reviews (88)

9.9

Belong Warrington has a Review Score of 9.9 (9.891) out of 10, based on 28 reviews in the last 2 years.
Over all time Belong Warrington has 88 reviews.

Overall Experience
  • 80
  • 6
  • 2
  • 0
  • 0
Date Published
  • 88
  • 5
  • 13
  • 28
  • 60
Reviewer Connection to Belong Warrington
  • 46
  • 17
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 81-88
Review from Peter (Son of Resident) published on 12 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been attending the "Belong (Warrington) Experience Days" on a weekly basis for the last few months. From the first time I dropped her off, I have experienced a professionalism and warmth of welcome that is First Class. When placing mum in the care of others is it vital to know she is going to
be looked after - the staff at "Belong Warrington" provide that reassurance because they clearly have a genuine concern and care for those they are looking after. Add to the skilled and friendly staff the outstanding, modern facilities and you have an excellent provision for the care of family members. Mum enjoys her time at "Belong" and frequently comments on the way in which she is taken care of by "lovely staff" and how she enjoys the activities she undertakes. I have complete confidence that mum's needs are being met and that she is cared for by outstanding staff who enjoy their work. I recommend "Belong Warrington" to others looking for the very best care for their relative.
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Warrington

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our experience day teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from Heather K (Wife of Resident) published on 26 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband attends the experience days 2 afternoons a week and I could not have chosen a better place for him. My initial impressions were excellent, from entering the building and speaking to the receptionist, to discussing my husbands needs with the experience coordinator, during which I was provided
with a couple of forms to complete.
Initially, my thoughts were, what a lot of information is needed, but then I realised that this showed how thorough Belong are with their approach to each patients needs. Belong is unlike any other care facility I had been in previously and especially the public areas.
Everyone who I spoke to was extremely friendly and immediately made me feel special, so I felt sure that my husband would feel the same way too. My husband has now been visiting Belong for approximately 6 months and the care and attention he receives, in my opinion is excellent and I especially appreciate the update of what he has been doing during his afternoons attendance.
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Warrington

Thank you for taking the time to submit your review for Belong Warrington. We are pleased to hear that you are happy with the service provided.

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Review from Susan K (Daughter of Resident) published on 21 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so relieved when we found Belong. Having to find care for my mother coming out of hospital after she had broken her hip and the doctors said she couldn't return to her flat. My husband and I were set the task of finding suitable accommodation. We were beginning to despair and had a place reserved
in a standard type home when we found Belong.
There was such a relief when we saw the standard of care the cleanliness and the household arrangement. I know my brother and sister are still grateful to us for finding such a high standard of care for my Mum because they also felt that sigh of relief that this standard of care was what she deserved.
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Warrington

Thank you for taking the time to submit a review of Belong Warrington. We are pleased to hear that you are happy with the service provided.

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Review from Katherine R (Daughter of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who had advanced dementia, passed away in Belong Warrington last week, she had been living there for 13 months. The care she received throughout her time at Belong was exemplary and far exceeded my expectations. She was expected to die in Belong as we had DNR on her records and in the event
of her final few days were as pleasant and as comfortable as they could possibly be. She died in her own room with her favourite classical music on the radio and her family with her. The nursing support provided was sensitive and effective in preventing her from experiencing any obvious discomfort. The staff at Belong are a credit to the organisation and I cannot speak too highly of them. Thank you from the bottom of my heart.
Reply from Tracy Brookes, Marketing Supervisor at Belong Warrington

Thank you for taking the time to submit your review about Belong Warrington. We are pleased to hear that you were happy with the care your mother received. May we take this opportunity to extend our deepest sympathies to you and your family.

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Review from Joanne H (Daughter of Resident) published on 26 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the start of our difficult decision to consider residential care for our mum Belong have been supportive, honest and professional. The admiral nurses listened to our concerns and senior staff were always supportive and reactive to our needs. Once in respite care mum was treated with kindness, dignity
and respect and staff at all levels were simply "wonderful". The environment and ethos of the Belong village ensured that as a family we were welcomed and part of our mums stay. The staff within the household fully understood our needs and our mum was treated and respected with care and dignity.
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Review from Peter H (Son of Resident) published on 13 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an intensive search for a care home for our 94 year-old Mother, Belong was the only place we found that offered exceptional comfort, quality and facilities in a 'normal', i.e. non-institutional environment.


The level of care, respect, attention and encouragement our Mother received throughout

her year there was amazing. The management and staff are great human beings. Everyone one meets has a smile on their face and a positive attitude; nothing is too much trouble.
The Belong model of care for seniors is the way all care homes should be. The atmosphere is vibrant and uplifting, never depressing.


Sadly, our Mother died recently, unfortunately while we were out of the country. Whilst we were arranging return flights, the manager voluntarily undertook many tasks in our absence, I.e. liaising with the hospital on our behalf, releasing staff for hospital visits, registering the death for us, and contacting undertakers, all the while keeping us informed of progress via email and phone. All of the staff who could be spared and some who were off duty came to the funeral and the reception that followed. At such a sad time, we were so grateful to feel we had our Belong 'family' around us.

Reply from Tracy Brookes, Marketing Supervisor at Belong Warrington

Thank you for your lovely comments. We really appreciate you taking the time to give this feedback and are delighted to learn that you were happy with the service.'

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Review from Stephen H (Son of Resident) published on 8 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Belong has provided for my father, security, comfort in an excellent facility with excellent care by extremely friendly and professional staff in a friendly environment. I would recommend belong to who ever would need this facility. I would like to thank belong for the care and support they have provided
for him.
Reply from Tracy Brookes, Marketing Supervisor at Belong Warrington

Thank you for your lovely comments. We really appreciate you taking the time to give this feedback and are delighted to learn that you are (or your relative is) happy with the service.'

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Review from Karen C (Daughter of Resident) published on 8 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never met such helpful, genuine staff in any care home I have visited before. The ambiance in Belong is lively and friendly. The house my father lived in was beautiful and clean, his bedroom had everything he needed with a fabulous bathroom that catered for all his needs. The food served is a
superb standard. I can not thank Belong enough for looking and caring for my dad so well.
Reply from Tracy Brookes, Marketing Supervisor at Belong Warrington

Thank you for your lovely comments. We really appreciate you taking the time to give this feedback and are delighted to learn that you are (or your relative is) happy with the service.'

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  • Cleanliness
  • Treated with Dignity
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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Belong Warrington is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.891 for Belong Warrington is calculated as follows: ( (297 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 329 Ratings = 4.891
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Belong Warrington is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (6)

Barry

Barry Devine

Job Title: General Manager

Barry Devine is an experienced care professional, with experience both provider side and as an inspector of adult social care with the Care Quality Commission. He is passionate about ensuring the quality of life, positive outcomes, effective teamwork and continuous improvement through person-centred practice.


His experience includes roles supporting autistic people and people with a learning disability to live independent and fulfilled lives, including building and training teams of support workers to provide high-quality support for people living in their own homes.


Before this, as an inspector for the health and social care regulator, Barry was responsible for assessing providers’ compliance with standards, as well as using his background and CQC operational experience to inform policymaking and help design and deliver training for inspection managers on its implementation.

Olivia

Olivia Wilkinson

Job Title: Support Manager

Olivia was previously a Lead Senior Support Worker at Belong Atherton and has worked at the Warrington village supporting the management team with all aspects of governance within the village, before being appointed to the role of Assistant Support Manager in early 2023.

Andrea

Andrea Knight

Job Title: Front of House Manager Joined: 2011

Andrea has worked in the care industry for eight years, having started her career as a domiciliary care worker in 2009, before joining the Belong Atherton team as a support worker, when it opened in 2011.


Andrea has extensive experience in administration and customer service and was promoted to Acting Front of House Manager for 9 months at Atherton before progressing to Front of House Manager at Belong Warrington in 2017.

Louise

Louise Mcmullen

Job Title: Village Nurse Manager

Louise was appointed to the nursing team at Belong Warrington in 2023, after a four-year track record as Village Nurse Manager at the CQC Outstanding rated village, Belong Atherton. With over a decade’s experience in nursing, she is a qualified mentor of student nurses and is an instrumental member of the village’s leadership team.


Louise's nursing career began at the age of 22 at the Royal Navy as part of the Queen Alexandra’s Royal Naval Nursing Service. She completed her nurse training at the Royal Centre for Defence Medicine at Queen Elizabeth Hospital in Birmingham for 3 years, and once qualified, she was promoted to Leading Naval Nurse and was posted to Fort Blockhouse in Portsmouth, where she worked at Queen Alexandra Hospital.


In 2008, Louise was deployed on an operational tour to Afghanistan, working at the multinational, UK-LED Role 3 hospital in Camp Bastion, Helmand Province, caring for injured soldiers, opposition forces as well as the local Afghanistan villages and children. This hospital outperformed all UK major trauma centers with a survival rate of 98%!


Louise then spent six months in Afghanistan and worked on the RFA Argus, the primary casualty receiving ship which has a 100-bed medical complex onboard.

Louise Ann

Louise Ann Kelly

Job Title: Experience Coordinator

Louise is responsible for the village’s Experience Days and events and activities programme for customers, tenants and members of the wider community, as well as driving
meaningful occupation for residents across all households.

Nicola

Nicola Hewitt

Job Title: Belong at Home Area Manager

Details to follow.

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