Woodland Grove

Rectory Lane, Loughton IG10 3RU
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9.8 125 Reviews
  • Woodland Grove, Loughton
Woodland Grove is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a warm, welcoming and cosy environment.

Woodland Grove has 72 individual, private en-suite rooms. Facilities include a bar and bistro area, a cinema room, hairdressing salon, multiple day lounges and beautiful garden areas and terraces.

Woodland Grove offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Woodland Grove is part of Oakland Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £1955

These prices are only a guideline, please contact Woodland Grove Care Home to find out the exact price for your requirements.

These prices are only a guideline, please contact Woodland Grove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maryum Ahmad (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Adequate parking on site. Please ensure you register your car details with Reception on arrival.

Woodland Grove Reviews (125)

9.8

Woodland Grove has a Review Score of 9.8 (9.808) out of 10, based on 54 reviews in the last 2 years.
Over all time Woodland Grove has 125 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodland Grove
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Total of 125, showing 41-60
Review from R R (Sister of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More than anything, the staff in Woodlands are fantastic. They are extremely kind and caring in every aspect and role, Woodlands is a happy 'home', the entertainment and activities team do everything to stimulate and encourage residents to join in. What a wonderful care home Woodlands is. Our family
is very grateful.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

We appreciate you taking the time to review. Having the family fully involved is wonderful.

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Review from M W (Wife of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring. Always well received, cups of tea and I think that I'm well informed about the care my husband received.
He often falls and I telephone and it's up to me if I want to go and visit.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review, much appreciated. Working closely with the family and continuing to support with choice is important.

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Review from Sally P (Daughter of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodland Grove never ceases to amaze me. Mum has been here nearly 2 years now. The care she receives is second to none. Despite having some stays in the hospital, Mum cannot wait to get 'home'. The celebration of the 10-year anniversary was a wonderful event. So much thought is put into all of the events
and every resident is made to feel extra special, even more so on their birthday. I wouldn't want Mum to be anywhere else. Each and every one of you is a superstar.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to view and express how happy you are with mum's care. Thank you for supporting our celebrations.

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Review from Andrea S (Daughter of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An exemplary care home in every way. Spotlessly clean, carers that really do care. fantastic facilities and activities. It is a comfort to know my parents were/are so well looked after. Thank you from the bottom of my heart.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

We appreciate your review and we are pleased your father is doing so well.

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Review from D L (Daughter of Resident) published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely warm and welcoming environment. Staff very attentive and polite. All hospitality second to none. Plenty of food and drink. My dad is so so happy. After recently losing my mum he found it very hard. This has given him a new lease of life. He was sitting at the front enjoying the 2 singers.
They were excellent. Very professional.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your response and we are delighted that your father has settled so well.

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Review from Claire C (Niece of Resident) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to thank you all at Woodland Grove for your years of dedicated care looking after my auntie and how much of a comfort it was to know she was in such good care. The fact that staff came to visit her in hospital in her final days and also attended the funeral was further proof, if it were
needed, of the love that she was shown throughout her nearly 8 years at the home. Not to mention a phone call just a week ago from the lovely staff to check on me which was quite special.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to review. As you know she was much loved by everyone in the home and will be missed. It was a pleasure to care for her.

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Review from S W (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodland Grove provides a very caring resident-central approach. The excellent staff take time to get to know the residents and then tailor their approach accordingly. I feel my father is being very well looked after and he is content and relaxed. The food is home-cooked with a decent variety of options.
The activities are plentiful. All in all, I am very happy we selected Woodland Grove.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for giving a varied review of the facilities. We appreciate your feedback.

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Review from Susan C (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in this care home for 18 months, they were excellent. Lovely people, they look after every need. They convinced him to do activities. When not well they made sure he was well looked after.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review. We will miss all your family and the support you also gave the home.

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Review from Susan S (Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It took a few weeks to adjust, however, I am now feeling much better and moving more easily. I go out around the garden most days. I enjoy getting to know everyone and have made friends. Thank you.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

We are delighted you are feeling settled and are fully involved in the daily activities offered. Thank you for taking the time to review.

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Review from Louis S (Grandson of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were lovely and did an amazing job preparing one of the rooms for a family birthday gathering. It was beautifully decorated and the food that was catered was lovely as well. I’m glad that my nan is getting the care that she needs and deserves.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for leaving a review reflecting on the gathering you enjoyed.

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Review from Alia A (Daughter of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old mother has been a resident in Woodland Grove for 20 months now and I'm thankful every day that she is here. She has been loved and cared for with such professionalism warmth and dedication. Unfortunately, Mum's health deteriorated and has had to spend two weeks in hospital. She's just
returned with a new set of health and care needs and I was blown away by the swift response initiated by one of the senior nurses and the whole care team.
Thank you to all the warm caring people around my mother. Thank you carers, nurses, lovely housekeeping ladies, amazing receptionists, amazing activity ladies, and management. Thank you Woodland Grove for setting the bar high.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to review and it is a pleasure to adapt every step of the way with your journey of care.

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Review from Maree K (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Woodland Grove since December 2022.
He has settled really well. We are very happy with all the staff, especially the lifestyle team, which we really enjoy taking Dad downstairs to the bistro for all the activities. He loves music and enjoys watching all that goes on.
Overall
we couldn’t ask for a nicer, homely care home.
Thanks very much.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review. It is a delight to see your whole family support our activities with your dad.

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Review from Margaret P (Wife of Resident) published on 9 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had a short stay at Woodlands Grove between his discharge from hospital and his death. He was treated with great care and kindness and I was given great support by the staff during this time and treated with sincere sympathy and compassion when he died.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to review. It was a pleasure to be an important part of his journey.

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Review from Pippa B (Daughter of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Woodland Care Home since April 2021. Yesterday she celebrated her 80th birthday. As she isn't comfortable dining in restaurants anymore and my home isn't designed for parties - we took her party celebrations to her! Woodland provided us with the use of their Snug Room,
which can accommodate up to 20 guests, for the afternoon. So her family and close friends were able to visit and have an intimate birthday party in the comfort of her own home! - the staff were fabulous and assisted with decorating the room with balloons and a Happy Birthday banner, they provided champagne flutes, crockery and tea and coffee making and we just rocked up with bottles of Prosecco, a music playlist and Marks and Spencers party food! We thank the staff, and all involved and are very grateful for all they do to make a wonderful memory for us all. Special thanks to the Chef in catering for making the delicious birthday cake too! we all had a lot of fun mum really enjoyed her day.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

We are delighted the celebrations went well and that the Home were able to help make very special memories for you all.

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Review from S H (Respite Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
A very expensive care home where I had suffered from cataracts, blind and an uncomfortable urine bag that required changing at regular times.
There were no balanced meals at all, whilst others were given 3-course meals for lunch, I was not given proper meals and sometimes, no food at all!
Hot meals
are served for lunchtime and stale moulded sandwiches for dinner! There was a kitchen opened after dinner!
Considering this very expensive care home, one would expect basic essentials every day. Short staff of nurses and carers, during the nights so my needs were not fulfilled thus, I was depressed and lonely! Often collapsed due to lack of food and fluids. Restless nights due to other residents shouting and swearing with the buzzers bleeping for more than 40 minutes. Stained carpets not cleaned for days. Small uncomfortable beds, fell off more than seven times evoking more arthritic pains and distress. Irritating old worn-out bed sheets! My new soft blanket was taken. New meds were not given.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your feedback after your stay at Woodland Grove in 2022.
Every resident under our care has a tailored personalised care plan according to their needs. We are really sorry that your experience at Woodland Grove didn’t meet your expectations, we have tried to reach you on several occasions to discuss your feedback in detail and try to restore your trust in our service, however we were not able to do so.
We have fully investigated and are happy to meet and discuss the noted points and we hope to be able to welcome you back to our home in future. Please get in touch with our home manager directly at manager.wg@oaklandcare.com.

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Review from Peter B (Son of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My impressions and opinions on Woodland Grove have been nothing but positive since my mother became a resident three months ago and, indeed, even prior to that. My family and I have previous experience with several residential care homes, I can say, quite honestly and categorically, that none of these
bear comparison to Woodland Grove in every aspect of care, be it compassion, patience, accommodating facilities, hygiene, entertainment and the level of professionalism and devotion to its vulnerable residents.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review, it has been a pleasure to welcome your mother to our family at Woodland Grove.

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Review from D W (Son of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has received first-class care for over three and a half years now and I would highly recommend Woodland to anyone considering this care home for a family member or friend. The attention to detail, across every spectrum of care home functions, is first-class.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to leave a review, your feedback will be very valuable to those looking for care.

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Review from Anne H (Daughter-in-law of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law came to the home (nursing floor) back in February. At the time he was in a lot of pain, and not really eating well or coping at home (which was about 30-40 min from us).
Since arriving, he has thrived, the food, company and care have left him looking better than he has in years. It's
a pleasure to go and see him and join him for a coffee in the bistro, and in the summer to sit in the gardens.
Please do thank all the staff, it's a huge weight off our minds to know he is so well cared for and more importantly happy.
Much appreciated.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review and it has been a pleasure for all staff to see him really settle well with us. Your comments will be shared with all staff.

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Review from Y S (Daughter of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff I have come into contact with are very caring and do their very best for my mum. I feel happy leaving her at Woodland Grove where I know she will be well looked after, she is safe and there are plenty of activities/people around to try to keep her as stimulated as possible. It is always
possible to speak to senior staff if necessary. I find the fairly new IT system that is in place very useful to keep in touch with how my mum is on a day to day basis and if I ever have any concerns/queries these are always addressed satisfactorily with senior staff.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to leave a review, it is much appreciated. We will ensure your feedback is shared with all staff.

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Review from Sally T (Daughter of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the short time that my mother has been a resident at Woodland Grove, my expectations have been met completely and then some!
This is a care home with the emphasis on care. The atmosphere is warm and welcoming and all members of staff from the admin team down to the support staff all approach their
roles with kindness and empathy, not just to the resident.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Your review is valuable to ensure our standards continue to meet expectations. Thank you.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Woodland Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Woodland Grove is calculated as follows: ( (515 Excellents x 5) + (100 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 625 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodland Grove is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 54 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (4)

Maryum

Maryum Ahmad

Job Title: Registered Manager Joined: 2020

I am a qualified Biomedical Scientist and specialised in Blood Transfusion. I worked for the NHS before I decided to join the Health and Social Care sector in 2012. My first role was at a small residential care setting for the elderly. I joined as a Deputy Manager and progressed to a Registered Manager role. Since then, I have been in various management roles within the sector.


I joined Oakland Care in 2020 as a Unit Manager. I then progressed to the Head of Memory and Residential Care Role before moving into the Deputy Manager Role and now General Manager. I have a passion for providing exceptional care and developing a team that goes over and beyond in the care they provide.

Silvia

Silvia Mammarella

Job Title: Deputy Manager Joined: 2019

I have an academic background in Literature and Journalism. However, driven by the desire to be part of a meaningful change, in 2019, I decided to transition into the Social and Healthcare sector. This is when I joined Oakland Care as a Healthcare Assistant, and I have since advanced through various roles, progressively working my way up to my current position as Deputy Manager. My journey has given me a deep understanding of both the personal and professional aspects of care. As a Deputy Manager, I aim to ensure that our residents receive exceptional care and that my team is led with inspiration, compassion, and integrity. I recently earned a qualification in therapeutic counselling and am interested in all things philosophy and psychology.

Fiona

Fiona Heneghan

Job Title: Senior Client Relationship Manager Joined: 2020

I have supported Care Homes for over 9 years and previously worked in Leisure and HR. My role is to effectively manage the occupancy levels of both Lambwood Heights and Woodland Grove care homes and build positive relationships with residents, families and external contacts in the community.


I work closely with the marketing department and our lifestyles teams to ensure our services are promoted to reflect the excellent care and support we provide. The residents are our extended family who we love to nurture and share daily life with whilst keeping them safe and well. I’m always delighted to meet new families and support their journey.

Michaela

Michaela Volpe

Job Title: Lifestyles Manager Joined: 2021

Before starting at Woodland Grove, my previous role was event coordinator in a museum and I have always worked in a creative industry. I helped to create big events such as private view and private parties.


I have a passion for creating creative and inclusive opportunities for diverse groups and making them explore different art and crafts.

I really enjoy also sports activities like keep fit and name the tune where we explore different music and create a great atmosphere.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodland Grove to verify any information. View our terms and conditions. Woodland Grove has an Enhanced Service - more info.