Woodland Grove

Rectory Lane, Loughton IG10 3RU
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9.8 127 Reviews
  • Woodland Grove, Loughton
Woodland Grove is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a warm, welcoming and cosy environment.

Woodland Grove has 72 individual, private en-suite rooms. Facilities include a bar and bistro area, a cinema room, hairdressing salon, multiple day lounges and beautiful garden areas and terraces.

Woodland Grove offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Woodland Grove is part of Oakland Care.
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Care Provided by Woodland Grove

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £1955

These prices are only a guideline, please contact Woodland Grove Care Home to find out the exact price for your requirements.

These prices are only a guideline, please contact Woodland Grove to find out the exact price for your requirements.

Contact Woodland Grove to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Woodland Grove to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Maryum Ahmad (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Adequate parking on site. Please ensure you register your car details with Reception on arrival.

Woodland Grove Reviews (127)

9.8

Woodland Grove has a Review Score of 9.8 (9.815) out of 10, based on 56 reviews in the last 2 years.
Over all time Woodland Grove has 127 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodland Grove
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Total of 127, showing 1-20
Review from David W (Nephew of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff to be helpful, friendly, polite and considerate. The home is always clean and tidy, and there is a positive ambience. I am happy that my uncle is being so well looked after by you. Well done. All of you.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
We appreciate your review and the positive visits you experience.
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Review from C L (Son of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very impressed with the home - every aspect seems to be going well, the place is well run, and - most important - the staff all seem happy and go out of their way to help however they can. They've even fixed the wifi after a recent request so my dad can watch iPlayer.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
Thank you for your review, we appreciate the responsiveness that is often required.
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Review from Patsy T (Friend of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend Dorothy, known as Twiggy by her friends/family for the past 18 months - since she arrived at Woodland Grove I couldn't wish for her to be in a better environment with wonderful staff, full of empathy for residents, lovely surrounding and good wholesome food as well as
activities for residents to participate in if they wish. She is a wonderful lady and I thank you all for being there for her every need.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
We really appreciate you providing a review and are pleased you have had many pleasant visits.
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Review from Jan M (Wife of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is a relatively new resident and the family were worried about him accepting the situation and settling in. We have been surprised that he has done both which is a huge relief. We are greatly encouraged by the kindness and respect shown to him as he suffers from Parkinsons and Dementia. The
staff genuinely care about his welfare and have also supported me through this difficult transition. I feel confident leaving him in their care as they are an outstanding team.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
Thank you for taking the time to review. We appreciate how difficult decisions are for future care and are pleased you have had a supportive experience.
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Review from Kay O (Sister-in-law of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using the home for a few years. First to see my sister in law who sadly passed last year. Now we visit our brother-in-law whenever we can. We find the staff very friendly and also the residents.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
Thank you for leaving a review based on your visits. We appreciate your comments.
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Review from A K (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Amazing food.
Helpful and caring staff - although did seem short staffed sometimes.
Almost constant buzzer was the only negative but extremely amazing.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
Thank you for taking the time to review and give your feedback. We will review your comments but reassure that our staffing always remains in line with dependancy.
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Review from Pam S (Wife of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is a relatively new resident but you cannot but be impressed with the care he receives. The staff are kind, thoughtful and caring and extremely patient. He is taking a while to settle but with their help I feel it will be achieved. In this review I particularly want to mention the Activities
Staff. The joy they bring most afternoons is exceptional.
No way could he be described as a foodie! However, he tells me the food is good and he has no complaints at all.
They have enabled him to have care staff which best suit his needs and this had a profound effect on his daily routine and confidence.
I am advised not to mention particular staff in writing this review so I just want to say that they listen to him and me and make adjustments where necessary and possible. With their encouragement he has also taken advantage of the visits they make in their mini bus and the small group outing is helping break the transition.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
Thank you for taking the time to leave a review of your admission experience as a family. We appreciate your comments.
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Review from P S (Partner of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been in Woodland Grove for over eight years. It is an excellent care home with excellent staff. There is a lovely atmosphere the moment you enter the reception area. I looked at a few different types of homes but were very pleased we chose Woodland Grove. Well done to the managers and
staff.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
It is so reassuring that after such a long time being part of our family you still feel the same way about the home. That certainly is so welcomed.
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Review from Sue B (Daughter of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say thank you to the staff on Primrose Wing for the care and respect they showed to my father when I was over visiting in January. Nothing seemed too much trouble.
The staff were cheerful and caring.
The opportunity to take dad downstairs to the bistro for biscuits and a cuppa when
I visited was very much appreciated.
The food always looked to be of excellent quality.
Dad really enjoyed the visit from the music therapist.
Thank you
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
We appreciate you taking the time to review following your visits. Your feedback is valuable.
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Review from Ameet S (Son of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had an amazing 80th birthday party. The room was beautifully decorated and the food was outstanding. Every single person commented on how lovely the experience was for them and Mum. It surpassed my expectations. There was a huge range of foods provided covering vegetarians and non-veg people
- and the cake was perfect. One of the best parties we've organised for Mum and she's still talking about it two weeks later! Thanks to the whole team involved.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
It is such a pleasure to provide person-centred memorable occasions to our residents and their families. Thank you for your feedback.
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Review from Gloria L (Respite Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose this care home for myself after brain surgery. I was delighted with the service provided. The staff were extremely attentive, friendly and approachable. The food was delicious and plentiful. I would rate this facility most highly. Thank you to the whole team!
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
Thank you for taking the time to leave a review for your stay with us.
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Review from A d (Wife of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in respite care for three weeks and I'm hoping he can stay longer. The staff have been very kind and professional and there's always someone around to help. The interior is clean, modern and more like a hotel than a care home.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
We appreciate you leaving a review for us and are delighted he will be remaining with us.
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Review from M F (Sister of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was my sister's birthday and the home arranged for us to use the snug at the home so our family could have a tea and cake birthday afternoon. Their attention was excellent and we all had a lovely time, even if my sister did not know what was happening, she was happy to be with us all (son, daughter,
husband, grandchildren, nieces, nephews and friends). Our thanks to a well-run Woodland Grove. Keep up the good work.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
It's always nice to recognise a personalised celebration. Thank you for your review.
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Review from Paul M (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More than happy our family found this care home. It is so good to know my dad is in a very good home with excellent care and facilities provided. It has taken away the worry of him having to now live alone. All the staff are exceptional in achieving their professional and caring duties. To sum up, this
home is brilliant.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
He has settled in exceptionally well and enjoying the external trips which is great to see. Thank you for your review.
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Review from A B (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care our mother receives. There are times when she needs to be supervised more closely with personal hygiene. The food always looks nice but I'm told not always very tasty.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
Thank you for your review, we will continue to review all areas that may have concern.
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Review from G P (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, clean and well-run care home. My mum is being looked after well and I would recommend it to anyone.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
We appreciate you taking the time to leave a review for us.
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Review from R W (Wife of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited daily since my wife was admitted and have always found that the cleanliness and the general look of the place was more like a hotel than a care home. The staff I found have always been attentive and caring and I am pleased that my wife is in as comfortable place as she could be considering
her condition.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
Thank you for taking the time to review, we really appreciate your feedback.
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Review from Erica A (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 87-year-old mum managed to fracture her hip in early December and following partial replacement to repair it, came into Woodland Grove after leaving hospital for four weeks' convalescence. She received excellent care from all members of the team on the first floor. They were attentive and encouraging.
Her room was bright and spacious and kept spotlessly clean. We, as visitors, were made to feel very welcome and often made ourselves tea and sat with her in one of the lounges on that floor. There was a full schedule of activities even over the Christmas and New Year period and families were invited to partake in all of these.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
It was a pleasure to welcome your family whilst Mum had convalescence with us. Thank you for your review.
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Review from Vivienne P (Daughter-in-law of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home looks after my mother-in-law very well and everything is excellent. The entertainment they provide is wonderful and they have a lot of activities to keep the residents occupied, which they do not have to join in with if they do not wish to. My mother-in-law particularly enjoyed the animals
and the singers.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
Thank you for taking the time to leave a review. We are delighted she enjoys the variety of activities.
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Review from Pat T (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy that our friend is in such a lovely environment, with such caring staff, who always give us such a welcome when we come. It is very reassuring to know that she is safe and happy.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove
Thank you for your review we really appreciate your comments.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Woodland Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Woodland Grove is calculated as follows: ( (539 Excellents x 5) + (98 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 648 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodland Grove is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (4)

Maryum

Maryum Ahmad

Job Title: Registered Manager Joined: 2020

I am a qualified Biomedical Scientist and specialised in Blood Transfusion. I worked for the NHS before I decided to join the Health and Social Care sector in 2012. My first role was at a small residential care setting for the elderly. I joined as a Deputy Manager and progressed to a Registered Manager role. Since then, I have been in various management roles within the sector.


I joined Oakland Care in 2020 as a Unit Manager. I then progressed to the Head of Memory and Residential Care Role before moving into the Deputy Manager Role and now General Manager. I have a passion for providing exceptional care and developing a team that goes over and beyond in the care they provide.

Silvia

Silvia Mammarella

Job Title: Deputy Manager Joined: 2019

I have an academic background in Literature and Journalism. However, driven by the desire to be part of a meaningful change, in 2019, I decided to transition into the Social and Healthcare sector. This is when I joined Oakland Care as a Healthcare Assistant, and I have since advanced through various roles, progressively working my way up to my current position as Deputy Manager. My journey has given me a deep understanding of both the personal and professional aspects of care. As a Deputy Manager, I aim to ensure that our residents receive exceptional care and that my team is led with inspiration, compassion, and integrity. I recently earned a qualification in therapeutic counselling and am interested in all things philosophy and psychology.

Fiona

Fiona Heneghan

Job Title: Senior Client Relationship Manager Joined: 2020

I have supported Care Homes for over 9 years and previously worked in Leisure and HR. My role is to effectively manage the occupancy levels of both Lambwood Heights and Woodland Grove care homes and build positive relationships with residents, families and external contacts in the community.


I work closely with the marketing department and our lifestyles teams to ensure our services are promoted to reflect the excellent care and support we provide. The residents are our extended family who we love to nurture and share daily life with whilst keeping them safe and well. I’m always delighted to meet new families and support their journey.

Michaela

Michaela Volpe

Job Title: Lifestyles Manager Joined: 2021

Before starting at Woodland Grove, my previous role was event coordinator in a museum and I have always worked in a creative industry. I helped to create big events such as private view and private parties.


I have a passion for creating creative and inclusive opportunities for diverse groups and making them explore different art and crafts.

I really enjoy also sports activities like keep fit and name the tune where we explore different music and create a great atmosphere.

Frequently Asked Questions about Woodland Grove

What types of Care is Woodland Grove registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodland Grove have?

There are 72 Single Rooms.

What are the Facilities & Services at Woodland Grove?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodland Grove to the centre of Loughton?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodland Grove to verify any information. View our terms and conditions. Woodland Grove has an Enhanced Service - more info.