Woodland Grove, Loughton, Essex
Woodland Grove, Loughton, Essex
Woodland Grove, Loughton, Essex

Woodland Grove is a purpose-built care home located in Loughton, Essex.

Nurses and carers take pride in a compassionate and person-centred approach towards holistic requirements, with a service based on a blend of service excellence and comfort.

Alongside skilled nursing care, the home values each resident's social and emotional well-being, with individual care plans that are regularly assessed and numerous activities designed to support physical and emotional health.

Some innovative technology that has been incorporated includes a finger print entry system, underfloor heating, a nurse call system, specialist hydrotherapy baths, a sprinkler system and sensors for residents with dementia.

Group: Oakland Primecare

Person in charge: Leigh Burrell (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Respite Care • Independent Living Training • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Adequate parking on site

Latest Care Quality Commission* Report on Woodland Grove: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Woodland Grove has a Review Score of 9.5 (9.510)

The Review Score of 9.5 (maximum of 10) for Woodland Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Woodland Grove in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.954 for Woodland Grove is calculated as follows: ( (206 Excellents x 5) + (10 Goods x 4) ) ÷ 216 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.556 Points relating to the number of positive Reviews for Woodland Grove is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 8 Reviews ÷ 14.4 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodland Grove?

  • Extremely LIKELY
    18
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodland Grove

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

My late mother was a resident at Woodland Grove.
From day one my mother was there I was at complete rest in my head, to know that my mum was cared for but also treated with great kindness from all staff.
This home should have an award.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mum was a resident in Woodland from September 2016 to January 2017 when she sadly passed away. She had been in the hospital and in bed from July to September. At Woodland, she was able to be up most days in her wheelchair and participate in some of the varied activities that Woodland provides. Mum was nearly 91 when she died and was very frail. The staff on the nursing floor were always so kind and respectful of mum. As mum was nearing the end, the staff continued to care for mum with compassion but they also cared for her family with the same degree of attention, supporting us emotionally as well as practically by making sure we were watered and fed. We would like to amplify the previous comments that Woodland is an exceptional place and the staff are truly amazing and inspiring. Several of them have experienced their own tragic losses and their empathy with the residents and their families is second to none. We are so glad that we chose Woodland to look after mum in her final days.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Johanna Coughlan, Manager at Woodland Grove responded to this review on 14 Mar 2017:

Thank you so much for your lovely sentiments. I will ensure that all team members on the nursing community are aware of your review. I was particularly pleased to hear about your comments regarding the compassion extended to your mum and family, my very best to you all.

Choosing a care home for a friend or relative is so difficult especially if you live far away. Woodland Grove was the instant choice. The welcoming atmosphere, the bright, fresh entrance hall, the wide corridors, as well as the smiles on the faces of the staff, residents and visitors alike. My friend has now been a resident for nearly six months. She has her own pictures in her room and delights in showing friends around. I am able to join her for a delicious lunch at a very reasonable cost in the 'bistro'. The staff care, not only for the residents but also their friends and relatives. I have been able to phone for information, to send a message, to maintain contact even though I live in France. I love following the activities that are regularly put on the Facebook page as I can see how my friend is. Woodland Grove is an example of excellence and should be the norm. Thank you.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Johanna Coughlan, Manager at Woodland Grove responded to this review on 09 Feb 2017:

Thank you so much for your kind comments. We are delighted that our Facebook posts allow you to see a selection of the activities at Woodland Grove. Your review will be read to team members who will be delighted their care is appreciated.
Kind regards.

The service and care received from all the staff at Woodland Grove were exemplary and beyond all expectation. The team on the nursing wing did much more that we expected, not only to care for my husband but also to make our two young children feel comfortable and importantly have only happy memories of the home. We will never forget their efforts and courtesy during the last few weeks and moments of my husband's life. A truly awesome group of human beings.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jo Coughlan, Manager at Woodland Grove responded to this review on 18 Jan 2017:

Heartfelt thanks for you kind and generous comments. It was good to hear that the dedicated nursing team at Woodland Grove were able to help at a very difficult time. You and your family are in our thoughts, kindest regards

My son was a resident for just over a month. He was only 39 and terminally ill with a brain tumour. My daughter-in-law was desperately looking for somewhere for my son to go and from the minute she contacted the home we felt we were in good hands. So, the manager went that night to see her in the hospital and had my son transferred more the next day. My son received the best of physical care from the staff and we, as a family were treated with such care and support. We have nothing but praise for the home, we could not have wished for him to have spent his days in such a lovely place. All his visitors commented on what a wonderful place it is.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Johanna Coughlan, Manager at Woodland Grove responded to this review on 12 Dec 2016:

Thank you so much for your kind words. We were privileged to have the opportunity to help at at difficult time for all. Kindest regards Jo and all at Woodland Grove.

We cannot thank the team enough for all they did for our parents. Both were there to get them back together after a spell in hospital - The nursing team were terrific and the care assistants were truly fabulous. It is evident throughout the quality of this place. We always wanted to care for our parents at home and were so worried when we no longer had a choice, but we needn't have been so nervous - This really is a 'home from home.' It became their place and ours. For the first time for a while, we were able to sleep properly knowing they were being well cared for throughout. Stands out a mile from others. There is just no comparison and a benchmark for the industry. The manager was fantastic and helped us through a difficult time as we brought then together again. Thank you so much to all.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jo Coughlan, Manager at Woodland Grove responded to this review on 23 Sep 2016:

Thank you so much for your kind comments at such a difficult time. We were privileged to be able to assist at a time of need and play our small part . I will ensure all team members are made aware of your lovely comments. Wishing you the very best , Jo Coughlan

The home provides a safe and warm/caring environment for the residents. An innovative approach to stimulating and engaging residents. Residents are always clean, rooms clean, clothes well laundered. The home is well organised to ensure my parent's health and welfare needs were quickly met and problems were tackled and escalated as appropriate. Clear lines of command and helpful advice provided on escalating problems and issues. Effective leadership and management ensure my parents receive high-quality person-centred care. The staff use a wide range of evidence from observation, medical records, what I and other relatives say to tailor their treatment and care. The staff are compassionate, kind, good humoured and have treated my parents with the utmost dignity and respect. The home works hard to provide a caring and compassionate environment for both my parents and relatives.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I can not praise Woodland Grove highly enough, from the maintenance staff, admin staff, right up to the senior care and nursing staff. They all showed kindness, care and compassion to my father who sadly was the only resident for a short time before passing away.
Their positive energy and dignity were humbling. The home itself is a beautiful tranquil home from home with spacious rooms and en-suite bathrooms. We, the family were also well taken care of, and offered refreshments when we were spending extended time with dad.
Although dad didn't get to enjoy some of the activities on offer, especially spending time in the garden which he would have loved, they were so well thought out for residents needs.
Thank you, Woodland Grove.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Johanna Coughlan, Operations Manager at Woodland Grove responded to this review on 22 Aug 2016:

Thank you so much for your kind words at this difficult time. I will ensure all team members are made aware of your views and comments. Kindest regards, Johanna Coughlan, Operations Manager.

My godmother has just moved into the nursing home after a major operation aged 97. I am so impressed. The carers are so attentive that she is obviously in excellent hands. Her room is spacious and the interior decorating and staff uniforms are so bright and pretty. There is wonderful entertainment every afternoon and visitors are made most welcome (lunches are fantastic) Which is important part of keeping the residents happy! Congratulations the whole concept is modern.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jo Coughlan, General Manager at Woodland Grove responded to this review on 21 Jan 2016:

Thank you so much for your feedback. Ensuring the wellbeing of individuals who live at Woodalnd Grove is our main goal, we are delighted you are pleased with the choice of home.

I cannot praise this home highly enough. My mother has dementia and has been in a mental health unit for a number of months. The surroundings are tasteful, mum's room is cosy sand she is very comfortable. The staff are attentive to her every need and are cheerful and loving towards her. They have an extensive programme of events which she has been able to participate in enjoying carols yesterday.
The nursing care is also excellent and communicate well with the family. I have no hesitation to recommend Woodlands, it ticks all the boxes and delivers a high quality caring environment. I can't ask for more.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was receiving 24 hrs at home and originally came here for a two week break but has asked to stay permanently. The care provided is amazing, in fact the staff are beyond amazing. My mother enjoys the various activities and looks forward to trying different things. She has been painting and taking part in quizzes, its as if she's come alive again and looks so rested and sleeping well! I cannot thank enough all the staff for their never ending care and support they showed.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came to the care home in May 2015. She arrived from hospital in a terrible state. My mum was cared for as soon as she arrived. A doctor and district nurser came the next day. The staff have looked after and cared for my mum in every way possible and now looks like a different woman to the point of putting on weight.
The entertainment is amazing and mum enjoys it so much. Also the management are always there if you need them and are very caring. The receptionists on arrival are professional and polite and are so lovely. Nothing is too much for Woodland Grove and I'm so glad I chose them.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at Woodland Grove for just under a year. She sadly died in November. Her care at the home was excellent and she was always treated with such dignity and respect. During her time at the home, her individual needs were met and catered for. The staff were always polite and helpful whenever I visited and during the last few weeks of my mother's life, they were there to support me too, nothing was ever too much trouble.
I cannot express my thanks and gratitude enough for the care she received there in what was a difficult year. Thank you.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother lived at Woodland Grove from July 2014 until her death in May 2015. The quality of care which she received there was outstanding, and I would unhesitatingly recommend the home. My mother was a fairly private and independent woman; moving to a care home was very much a last resort when she could no longer be cared for safely at home. The staff at Woodland Grove were able to coax her into participating in the life of the home, whilst continuing to respect her privacy. During the last few weeks of her life the home was wonderful, caring for her gently and with dignity and enabling the family to spend as much time with her as we could. I can never thank them, and in particular the excellent Manager enough for those last few weeks.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Choosing this care home for my mother is one of the best decisions my family has made; the difficult time when my mother needed to be admitted into a care home was made so much easier because of the manager's caring attitude and help, and the excellent welcome my mother received when she first arrived.

Every staff member is caring and professional; nothing is too much trouble and they all seem genuinely happy to be there
My mother has been made to feel very welcome and has settled in extremely well.
The standard of care is truly excellent with various events organised (should a resident wish to take part).
There are always staff members in attendance and we always feel relaxed and happy that my mother is in such a supportive and secure place

Family and friends are encouraged to visit and are made very welcome.
We wished to celebrate my mother's birthday recently and the care home more than happily decorated a large room with bunting and balloons and provided a wonderful buffet and drinks. Although very frail my mother so enjoyed her day as did all of her children, grandchildren and great grandchildren.

The fabric of the building is excellent and has been purpose built as a care home, everywhere is fresh, clean and new.
The resident's bedrooms are large with beautifully designed en-suite facilities (in my mother's case it is a wet room).
There are lovely touches everywhere with various items of decoration which are of interest to residents.

To sum up, it is great to have such good accommodation, however it is really the staff who make this so exceptional with their professional abilities and such great personal attitude.

I would highly recommend this establishment and I reiterate it is the best decision we have made.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Woodland Grove has brought a happiness to my mother's life that has meant so much to her, myself and her grandson that now enjoys his visits. I am extremely grateful as circumstances restrict my visits but whenever I call and speak to members of the team and the feedback is always positive and reassuring. The home has been our saviour. Thank you to everyone.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father spent the last 2 weeks of his life being cared for in this wonderful place. He was admitted for palliative care for his advanced and aggressive cancer (Lung, liver and spine) aged just 76 and having been diagnosed just two months prior. I can honestly say the care he received was excellent. Upon admission he was weak and immobile, suffering from intense pain, distress and discomfort. The wonderful manager and her excellent team cared for him like he was a member of their own family. He was kept clean, comfortable and loved; he was treated with dignity and respect; and his pain and distress was promptly dealt with and he was made comfortable and calm. The nursing team led by an excellent member of staff were just so amazing and the also incredible care assistants (my lovely Daddy called them his angels) gave not only him but us absolutely first class care. I would not hesitate to recommend.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father entered Woodland Grove at the end of life stage. He was cared for with the greatest compassion by every member of staff he encountered. In fact he called the nurses and carers 'his angels'. They showed him a level of love and respect that I did not think was possible to achieve in such a short space of time. Unfortunately my beloved father passed away just under two weeks after his arrival but I am comforted by the fact that he died peacefully, and with great dignity. The Manager and her nursing team are the most professional, warm and caring group of people. I cannot praise Woodland Grove highly enough, I would not hesitate in recommending anyone here. It is a wonderful facility, beautifully decorated and exceptionally clean. Additionally the food is of a very high standard!
I would like to make a special mention firstly of the Manager - she cared for my father, and indeed all of my family, far beyond any of our expectations. Also another member of staff in charge of the Nursing unit, I have only the highest praise for her care of my father, she was amazing. Her calm, unhurried manner was so appreciated by us all. The whole nursing team were such a comfort to us in our darkest days.
Woodland Grove is a very special place.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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