Woodland Grove

Rectory Lane, Loughton IG10 3RU
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9.8 125 Reviews
  • Woodland Grove, Loughton
Woodland Grove is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a warm, welcoming and cosy environment.

Woodland Grove has 72 individual, private en-suite rooms. Facilities include a bar and bistro area, a cinema room, hairdressing salon, multiple day lounges and beautiful garden areas and terraces.

Woodland Grove offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Woodland Grove is part of Oakland Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £1955

These prices are only a guideline, please contact Woodland Grove Care Home to find out the exact price for your requirements.

These prices are only a guideline, please contact Woodland Grove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maryum Ahmad (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Adequate parking on site. Please ensure you register your car details with Reception on arrival.

Woodland Grove Reviews (125)

9.8

Woodland Grove has a Review Score of 9.8 (9.808) out of 10, based on 54 reviews in the last 2 years.
Over all time Woodland Grove has 125 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodland Grove
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Total of 125, showing 81-100
Review from Kevin H (Son of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I felt the need to write this review to enlighten others on the care quality and attention provided by the manager and staff of Snowdrop.
My 95-year-old mother who sadly passed away last weekend had been deteriorating over the course of a month following illness, I have always considered the level
of care witnessed to be excellent and the last weeks of Mum's life exceptional not only catering for Mum's every physical and emotional need but that of the family who visited. I further had the ability to track the care through the online relative's gateway which I used for daily updates, additionally, I received telephone calls whenever a change occurred in Mum's health.
I really can't think of anything else that the Snowdrop team could have done for Mum or the family in the difficult and delicate end of life stages.
I would also like to recognise the other staff members of Woodlands Grove who all contribute to the high standards excepted and delivered. Thank you, Woodland Grove.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your very kind feedback. We will ensure Snowdrop receive your very sincere comments. Caring for Mum was a pleasure.

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Review from Sally H (Niece of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Best move I ever made was to get my aunt here. The staff are welcoming and extremely helpful, they listened to my concerns and have been amazing. My aunt loves it here and I’ve heard nothing negative from her which is a joy to my ears! Woodland Grove, you are amazing.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for your review, she is a pleasure to have in our Bluebell family.

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Review from Ken K (Husband of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My experience with Woodland Grove Care Home, Loughton, has not been good. To obtain a visiting slot has been hard work, no coordination, no compassion, no empathy, obstructive and unhelpful. The team, in general, are not considerate. A one, to one and a half hour journey to and from Wickford to Loughton
to then allow me half an hour with my wife of fifty-four years. I attempted to deliver an envelope containing my wife's medical history only to be told they do not accept mail by hand. How unhelpful is that? This occurred on Saturday afternoon on 3.7.21. In my opinion the staff require retraining.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Unfortunately due to restrictions beyond our control you have experienced visiting restraints. Communication is being maintained via other leads such as PCS and Skype/Facetime. We appreciate these are difficult situations but will endeavour to continue to work with all our families whilst restrictions to reduced visiting remain in place.

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Review from Hayley G (Granddaughter of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been to visit my Grandmother at the care home on a number of occasions now with my two year old daughter. Although it has been slightly more difficult during these times as we have had to visit her in the visiting room which has a screen between us and a speaker system. This makes it a little
tricky for grandma to hear sometimes but generally, it is fine and great that we are still able to see her. The care home is following all of the government guidelines to ensure they keep everyone safe which is the main priority. My daughter enjoys being able to see her reflection on the screen and run around the room. The staff are always extremely friendly and kind and I feel my grandma is extremely well looked after. She has settled in well and now seems comfortable with the routine and other residents and staff. I feel the care home is a really welcoming and kind place that looks after my grandma with the utmost care.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to leave a review. It's lovely to be able to welcome all generations of our families.

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Review from Mike B (Son of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad is 95 and required nursing care after a second hospital stay. Whilst he didn’t initially like the idea of going to a Residential Nursing Home, due to his condition, we were left no choice and looked at local places. We chose Woodland Grove as the most suitable option, where he has his own bathroom,
TV and phone in his room, so we can regularly call him, and he even calls us. The discharge from hospital was delayed on the day and he didn’t get there till later on a Friday evening, the staff though were helpful, sympathetic and very welcoming to put him at ease, and I was able to accompany him to his room and settle him in. He has been there 10 weeks now and always comments how friendly and caring the staff are to him and has even started to enjoy the events they regularly organise. He is well looked after at Woodland Grove and all the staff are really good with him. As a family, we are more than happy that we can relax, in the knowledge he is in really safe hands.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Thank you for taking the time to leave a review for the Home. We are delighted to have him with us and I will communicate all your positive feedback back to the staff.

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Review from Julie J (Daughter-in-law of Resident) published on 16 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law came to Woodlands for urgent nursing care, due to end of life cancer. From the start, everything was handled with such care and support. She had her own room with a bathroom and 24-hour care. All the staff were amazing with her and so kind and caring. It was a relief to the family for
her to be in such a lovely environment, where she was happy and everyone made a fuss of her and took the time to go in regularly for chats and check her well being. All the staff were fantastic and this is why we would highly recommend Woodlands. Extremely professional, with a personal, kind approach.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

It was a pleasure to support you all through a difficult time. Thank you for your review which I will share with all staff.

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Review from Philippa B (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Woodland for over two years so I booked my father in for respite care over Christmas to prevent him being alone over Christmas and New Year. I can't speak highly enough of the carers, they make an effort to get to know residents' like and dislike, their interests and tastes. They
really do care about each resident and I am happy to entrust both my parents to the care of the wonderful staff here. My father is very hard of hearing so they suggested a whiteboard which worked well with communication, each room has a tv so dad could use subtitles, and a very nice shower room for dignity and privacy
The home has divided the garden into three separate parts so the residents on each floor can use their own part during the current pandemic to keep them safe but ensure they can enjoy the sunshine in summer, and they built a summerhouse to facilitate safe visits either side of a perspex screen.
Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

It was wonderful to bring a couple together for the festive period. Your thanks will be passed to all staff.

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Review from Lois L (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Last summer was very distressing for my parents. My mother has dementia and my father, who was her carer, was taken into hospital with pneumonia. We, therefore, needed to find respite care for her in the middle of a pandemic and possibly a room for my father, when he came out of the hospital. Following
the suggestion of a friend I approached Woodland Grove and was very impressed with the friendly and reassuring attitude of the Client Relations Manager. Mum was admitted as soon as she had a negative COVID test result. Sadly, my father never joined her as he passed away a few days later. Mum coped very well with this tragedy and settled into the Woodland family quickly thanks to the friendliness and sensitivity of the staff. We have been able to visit her in the summerhouse and it’s been a relief to see her looking so well and having such a good rapport with the staff. We are very grateful to everyone at Woodland for helping us at a very difficult time.
Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Thank you for your review. I will ensure feedback is passed to all staff.

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Review from Janet C (Daughter of Resident) published on 22 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has had a tough year due to lockdown and tiers. She came to stay with us and sadly we all succumbed to Covid 19.
Respite care seemed a good idea to help her convalesce. Thanks to the staff at Woodland Grove, she came back to a new woman, her old spritely self, and is now able to go back to
live in her own home. I must say at 99 years of age, I was surprised to see such a change. All credit to all the staff at Woodland Grove. Due to Covid, we were unable to view beforehand, but the Customer Relations Manager was constantly in contact with me and I could not have felt more reassured. So much effort was made to look after Mum, she has nothing but praise for her time there, especially her care. I would not hesitate to recommend Woodland Grove, as a family, we all got some quality time and rest during this very painful year of 2020.
Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Thank you for your very positive review. It was a pleasure to have Mum with us.

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Review from Erica M (Daughter of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodland Grove is an excellent run care home. The staff are amazing and "totally get" mum. She has not been happier since she moved in 18 months ago. The handling of the pandemic has been faultless. The summer house was a brilliant initiative to allow safe visits. 5-star to the staff and facilities
provided.
Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Thank you for taking the time to review, your comments are much appreciated.

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Review from Valerie T (Wife of Resident) published on 4 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodland Grove was recommended to me by the wife of a resident with Dementia. She spoke very highly of the care her husband received, in particular, during his last hours. My husband has Dementia and has been at Woodland Grove now for one year. He settled very quickly and I cannot praise the care
and concern the staff have shown him. He seems to be very happy. I commend Oakland Care for the way they have provided a safe environment for residents and staff during the Covid-19 pandemic.
Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Thank you for your positive comments, we have worked hard to keep the environment safe.

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Review from Louise K (Daughter of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had been a respite resident at Woodland Grove nursing home for the last two years. He had progressive dementia. The home was always very welcoming and very accommodating to his changing needs. Unfortunately, my father's last visit was for two weeks of palliative care following a stint in hospital.
I am very pleased and grateful for the wonderful and dignified care he received. The staff were also very friendly and supportive of my needs at what was a very difficult time.
Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Thank you for taking the time to review, he remains in our thoughts.

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Review from Lesley B (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum has thrived since her arrival at Woodlands Grove, after being in hospital for several months. She has settled in, adjusted and is happy. She sings the praises of her carers who have been amazing. She has put on weight and is in good health. She recognises that life is better now.
Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Thank you for your very positive review, we will ensure her carers receive feedback.

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Review from N C (Regular Volunteer) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff do their utmost to ensure that residents receive all the care they require, physical and emotional. This has been a very trying time for all. They are also very good at supporting relatives at end of life. Currently, I am facilitating a garden project which is involving as many residents as
possible with making light spinners, wind chimes and in planting and caring for the area.
Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Thank you N C, you add great value to the team and we thank you for volunteering.

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Review from Anne G (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was great to be able to see my mother on Saturday in the new summer house that has been built. To see the smile on her face when she saw me and my daughter was lovely to see. I have been using the Skype facility every week, but nothing can beat being able to see and talk to them face to face all
be it through a Perspex screen.
I would also like to thank the staff for their dedication in looking after our loved ones, especially during this time.
Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Thank you for your comments; we will share them with all staff.

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Review from Janice R (Daughter-in-law of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to see my mother-in-law yesterday it was really lovely seeing her after so long and she looked so so well thank you to all the staff for your dedication on keeping our families safe through such a trying time obviously we all miss our loved ones and also miss all you guys your hospitality friendliness
being able to have a chat and a cuppa.
We are all so grateful to you all so again A BIG THANK YOU and hope we can all get back soon to coming in again.
Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Janice, thank you for your review, we will share with all the staff.

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Review from Helene G (Wife of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found all the staff go above and beyond their work expectations and always have a smile on their faces, nothing is too much for them. They treat all residents the same and give them respect.
Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Many thanks for taking the time to review Helene, we will feedback to all staff.

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Review from Andrea L (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my 101-year-old Mother yesterday at Woodland Grove for the first time in over 12 weeks, made possible by the addition of a very pretty, cream painted Summerhouse erected in the garden - beautifully done up and with a beachy, very summery, cheerful feel. My mother was waiting in one end with
doors open to the garden as it was a sunny day and we were shown to the other open verandah type end and encouraged to use hand sanitiser. There was a perspex partition down the middle to keep the residents safe whilst still being able to see and communicate with their families. It was lovely to visit Woodland Grove again and, in particular obviously, to see my Mother looking so well and cheerful. In fact, she laughed at the partition and seemed very accepting of the situation. I think this is a great addition to the facilities in these current difficult times and I am sure will prove to be very popular. Congrats to the manager and the team and of course for keeping Woodland Grove
VIRUS-FREE!
Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Andrea, thank you for your review. It has been really lovely to see all residents/families appreciate the Summerhouse.

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Review from Alise (Private Carer of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful reception from the Manager and care team at Woodland Grove. Professional, friendly, caring, and dealt with a difficult situation with efficiency and compassion. Communication is always excellent, and the resident's family and I are very happy to finally have peace of mind that he is being
very well looked after.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Hi Alise, many thanks for your review. We will ensure the team are notified.

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Review from Victoria B (Wife of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I do find I need to keep an eye on things. Although in the main the carers are have been very good, there have been occasions when it has been difficult to find help when needed as they do seem to disappear on breaks en masse. Any concerns I have had are quickly attended to when brought to the attention
of senior staff/management.
Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

We appreciate the time you have taken to post a review. We will remain effectively responsive to any concerns.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Woodland Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Woodland Grove is calculated as follows: ( (515 Excellents x 5) + (100 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 625 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodland Grove is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 54 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (4)

Maryum

Maryum Ahmad

Job Title: Registered Manager Joined: 2020

I am a qualified Biomedical Scientist and specialised in Blood Transfusion. I worked for the NHS before I decided to join the Health and Social Care sector in 2012. My first role was at a small residential care setting for the elderly. I joined as a Deputy Manager and progressed to a Registered Manager role. Since then, I have been in various management roles within the sector.


I joined Oakland Care in 2020 as a Unit Manager. I then progressed to the Head of Memory and Residential Care Role before moving into the Deputy Manager Role and now General Manager. I have a passion for providing exceptional care and developing a team that goes over and beyond in the care they provide.

Silvia

Silvia Mammarella

Job Title: Deputy Manager Joined: 2019

I have an academic background in Literature and Journalism. However, driven by the desire to be part of a meaningful change, in 2019, I decided to transition into the Social and Healthcare sector. This is when I joined Oakland Care as a Healthcare Assistant, and I have since advanced through various roles, progressively working my way up to my current position as Deputy Manager. My journey has given me a deep understanding of both the personal and professional aspects of care. As a Deputy Manager, I aim to ensure that our residents receive exceptional care and that my team is led with inspiration, compassion, and integrity. I recently earned a qualification in therapeutic counselling and am interested in all things philosophy and psychology.

Fiona

Fiona Heneghan

Job Title: Senior Client Relationship Manager Joined: 2020

I have supported Care Homes for over 9 years and previously worked in Leisure and HR. My role is to effectively manage the occupancy levels of both Lambwood Heights and Woodland Grove care homes and build positive relationships with residents, families and external contacts in the community.


I work closely with the marketing department and our lifestyles teams to ensure our services are promoted to reflect the excellent care and support we provide. The residents are our extended family who we love to nurture and share daily life with whilst keeping them safe and well. I’m always delighted to meet new families and support their journey.

Michaela

Michaela Volpe

Job Title: Lifestyles Manager Joined: 2021

Before starting at Woodland Grove, my previous role was event coordinator in a museum and I have always worked in a creative industry. I helped to create big events such as private view and private parties.


I have a passion for creating creative and inclusive opportunities for diverse groups and making them explore different art and crafts.

I really enjoy also sports activities like keep fit and name the tune where we explore different music and create a great atmosphere.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodland Grove to verify any information. View our terms and conditions. Woodland Grove has an Enhanced Service - more info.