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Woodland Grove

Rectory Lane, Loughton, Essex IG10 3RU
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All staff across all aspects of care have demonstrated commitment, understanding and professionalismSimon A(Son of Resident/Service User)
Woodland Grove, Loughton
Clean, friendly and caring in the proper sense!Sarah(Daughter-in-law of Resident/Service User)
Woodland Grove, Loughton
I could not imagine her being in better care. The home and its staff are outstanding.B B(Son of Resident/Service User)
Woodland Grove, Loughton

Woodland Grove is a modern, purpose-built care home providing high-quality residential, nursing, dementia, and short-term respite care in a comfortable and welcoming setting.

The home features 72 spacious en-suite bedrooms, offering residents privacy and independence while benefiting from around-the-clock support. Residents can enjoy a range of excellent facilities, including a stylish bistro and bar, an on-site hair salon, several relaxing lounge areas, and beautifully maintained gardens with outdoor terraces.

Care at Woodland...  

Care Provided by Woodland Grove

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,930N/A
Residential Dementia CareFrom £1,990N/A
Nursing CareFrom £2,050N/A

These prices are only a guideline, please contact Woodland Grove Care Home to find out the exact price for your requirements.

Contact Woodland Grove to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Maryum Ahmad (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Parking

  • Adequate parking on site. Please ensure you register your car details with Reception on arrival.

Woodland Grove Reviews (132)

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9.8

Woodland Grove has a Review Score of 9.8 (9.800) out of 10, based on 37 reviews in the last 2 years. Over all time Woodland Grove has 132 reviews.

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Review from N C (Regular Volunteer) published on 3 July 2020 Submitted via Postal Card
Overall Experience

The staff do their utmost to ensure that residents receive all the care they require, physical and emotional. This has been a very trying time for all. They are also very good at supporting relatives at end of life. Currently, I am facilitating a garden project which is involving as many residents as possible with making light spinners, wind chimes and in planting and caring for the area.

Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Thank you N C, you add great value to the team and we thank you for volunteering.

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Review from Anne G (Daughter of Resident) published on 23 June 2020 Submitted via Website
Overall Experience
It was great to be able to see my mother on Saturday in the new summer house that has been built. To see the smile on her face when she saw me and my daughter was lovely to see. I have been using the Skype facility every week, but nothing can beat being able to see and talk to them face to face all be it through a Perspex screen.

I would also like to thank the staff for their dedication in looking after our loved ones, especially during this time.

Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Thank you for your comments; we will share them with all staff.

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Review from Janice R (Daughter-in-law of Resident) published on 22 June 2020 Submitted via Website
Overall Experience
I came to see my mother-in-law yesterday it was really lovely seeing her after so long and she looked so so well thank you to all the staff for your dedication on keeping our families safe through such a trying time obviously we all miss our loved ones and also miss all you guys your hospitality friendliness being able to have a chat and a cuppa.

We are all so grateful to you all so again A BIG THANK YOU and hope we can all get back soon to coming in again.

Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Janice, thank you for your review, we will share with all the staff.

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Review from Helene G (Wife of Resident) published on 22 June 2020 Submitted via Website
Overall Experience

I have always found all the staff go above and beyond their work expectations and always have a smile on their faces, nothing is too much for them. They treat all residents the same and give them respect.

Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Many thanks for taking the time to review Helene, we will feedback to all staff.

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Review from Andrea L (Daughter of Resident) published on 22 June 2020 Submitted via Website
Overall Experience
I visited my 101-year-old Mother yesterday at Woodland Grove for the first time in over 12 weeks, made possible by the addition of a very pretty, cream painted Summerhouse erected in the garden - beautifully done up and with a beachy, very summery, cheerful feel. My mother was waiting in one end with doors open to the garden as it was a sunny day and we were shown to the other open verandah type end and encouraged to use hand sanitiser. There was a perspex partition down the middle to keep the residents safe whilst still being able to see and communicate with their families. It was lovely to visit Woodland Grove again and, in particular obviously, to see my Mother looking so well and cheerful. In fact, she laughed at the partition and seemed very accepting of the situation. I think this is a great addition to the facilities in these current difficult times and I am sure will prove to be very popular. Congrats to the manager and the team and of course for keeping Woodland Grove

VIRUS-FREE!

Reply from Fiona Heneghan, Customer Relations Manager at Woodland Grove

Andrea, thank you for your review. It has been really lovely to see all residents/families appreciate the Summerhouse.

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Review from Alise (Private Carer of Resident) published on 5 May 2020 Submitted via Website
Overall Experience

Wonderful reception from the Manager and care team at Woodland Grove. Professional, friendly, caring, and dealt with a difficult situation with efficiency and compassion. Communication is always excellent, and the resident's family and I are very happy to finally have peace of mind that he is being very well looked after.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

Hi Alise, many thanks for your review. We will ensure the team are notified.

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Review from Victoria B (Wife of Resident) published on 25 February 2020 Submitted via Postal Card
Overall Experience

I do find I need to keep an eye on things. Although in the main the carers are have been very good, there have been occasions when it has been difficult to find help when needed as they do seem to disappear on breaks en masse. Any concerns I have had are quickly attended to when brought to the attention of senior staff/management.

Reply from Fiona Heneghan, Client Relations Manager at Woodland Grove

We appreciate the time you have taken to post a review. We will remain effectively responsive to any concerns.

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Review from Simon A (Son of Resident) published on 22 August 2018 Submitted via Postal Card
Overall Experience
The care home has provided excellent care for my Mother who has been a resident for the past twelve months.
All staff across all aspects of care have demonstrated commitment, understanding and professionalism in their roles.
Family members on visiting the home are shown the same friendliness and staff are always available to answer any questions or provide any items that may be required.
I would not hesitate in recommending Woodland Grove to other family or friends.

Afterall, we were recommended to the home and we have not been disappointed.

Reply from Hazel McGwyne, Manager at Woodland Grove

Thank you for your positive review.

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Review from Sarah (Daughter-in-law of Resident) published on 25 May 2018 Submitted via Postal Card
Overall Experience

A lovely home - Truly cared for my Mother-in-law and the rest of the family. Clean, friendly and caring in the proper sense!

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Review from Bill (Son of Resident) published on 25 May 2018 Submitted via Postal Card
Overall Experience

We had a bad experience on the first night due to poor agency and permanent staff. This was dealt with promptly and effectively. After this the care my Mum received was excellent. Some of the staff showed a level of genuine and sincere care way above the personal care expected of their role. The current, interim, management are making good progress at ensuring high standards across the board.

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Review from Janet W (Resident / Service User) published on 1 May 2018 Submitted via Postal Card
Overall Experience

My Mum was in Woodland Grove from October 2017 until February 2018. The staff at Woodland helped make my Mum's last few months a peaceful and very pleasant environment. From the main staff to cleaners, everyone was lovely. I loved you all and so did my dear Mum. Thank you.

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Review from Peter M (Husband of Resident) published on 13 February 2018 Submitted via Postal Card
Overall Experience

Staff are most helpful, nothing is too much trouble. Everywhere is clean.

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Review from Nick H (Son of Resident) published on 10 January 2018 Submitted via Website
Overall Experience
This is a post of Commendation. On Christmas Day I went with my wife to have lunch at Woodland Grove, with my mother who has been at Woodland Grove for past 2 years. It was very well presented, and good in quality. During the meal I took ill (NOT as a result of the food!) - and I was very faint and collapsed. Staff near me (and my own medically trained wife) called for nurses. During the next 45 minutes before an ambulance came, I was extremely well looked after - in particular by the 2 nurses present (who forsook their own lunches to look after me). The CQC, and the CEO of Woodland Grove, know who they are! Their exemplary care was first class.
I was treated well at local A&E, and 'released' late in the evening. Am awaiting follow-up visits soon.

Woodland Grove has many good aspects to it. And this post is to add my own grateful comments to those who responded so professionally and promptly.

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Review from Lana O (Daughter of Resident) published on 29 September 2017 Submitted via Website
Overall Experience
My precious mother was in Woodland Grove since it first opened, and we couldn't have wished for a more beautiful and perfect place for her to spend her last years. Not only was she treated with love and respect, but we were shown the same. The staff at Woodland Grove became our family, and we will miss everyone dearly.

Thank you, Woodland Grove.

Reply from Jo Coughlan, Operations Manager at Woodland Grove

Thank you for your kind words Lana, they mean a lot. It was a real pleasure to have known your mum and to get to know her family too. We will also miss all of you, please do keep in touch.

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Review from Phil H (Friend of Resident) published on 15 September 2017 Submitted via Postal Card
Overall Experience

A lovely warm and welcoming home with the excellent staff. Very well managed and run with great support and nursing staff.

Good sized rooms and good, fresh food with an excellent Bristo for residents and families, with coffee, snacks and even beer. Lovely gardens suitable for wheelchairs. Good security and sensible parking arrangements. Overall, top of my list.

Oh and TV in all rooms and lots of activities with super activity staff.

Reply from Jo Coughlan, Operations Manager at Woodland Grove

So pleased you have enjoyed the facilities and hospitality at Woodland Grove. Thank you for your kind comments.

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Review from Dawn E (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card
Overall Experience
My late mother was a resident at Woodland Grove.
From day one my mother was there I was at complete rest in my head, to know that my mum was cared for but also treated with great kindness from all staff.

This home should have an award.

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Review from Christine S (Daughter of Resident) published on 16 March 2017 Submitted via Website
Overall Experience

Our mum was a resident in Woodland from September 2016 to January 2017 when she sadly passed away. She had been in the hospital and in bed from July to September. At Woodland, she was able to be up most days in her wheelchair and participate in some of the varied activities that Woodland provides. Mum was nearly 91 when she died and was very frail. The staff on the nursing floor were always so kind and respectful of mum. As mum was nearing the end, the staff continued to care for mum with compassion but they also cared for her family with the same degree of attention, supporting us emotionally as well as practically by making sure we were watered and fed. We would like to amplify the previous comments that Woodland is an exceptional place and the staff are truly amazing and inspiring. Several of them have experienced their own tragic losses and their empathy with the residents and their families is second to none. We are so glad that we chose Woodland to look after mum in her final days.

Reply from Johanna Coughlan, Manager at Woodland Grove

Thank you so much for your lovely sentiments. I will ensure that all team members on the nursing community are aware of your review. I was particularly pleased to hear about your comments regarding the compassion extended to your mum and family, my very best to you all.

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Review from Kate D (Friend of Resident) published on 10 February 2017 Submitted via Website
Overall Experience

Choosing a care home for a friend or relative is so difficult especially if you live far away. Woodland Grove was the instant choice. The welcoming atmosphere, the bright, fresh entrance hall, the wide corridors, as well as the smiles on the faces of the staff, residents and visitors alike. My friend has now been a resident for nearly six months. She has her own pictures in her room and delights in showing friends around. I am able to join her for a delicious lunch at a very reasonable cost in the 'bistro'. The staff care, not only for the residents but also their friends and relatives. I have been able to phone for information, to send a message, to maintain contact even though I live in France. I love following the activities that are regularly put on the Facebook page as I can see how my friend is. Woodland Grove is an example of excellence and should be the norm. Thank you.

Reply from Johanna Coughlan, Manager at Woodland Grove
Thank you so much for your kind comments. We are delighted that our Facebook posts allow you to see a selection of the activities at Woodland Grove. Your review will be read to team members who will be delighted their care is appreciated.

Kind regards.

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Review from Shaz H (Wife of Resident) published on 19 January 2017 Submitted via Postal Card
Overall Experience

The service and care received from all the staff at Woodland Grove were exemplary and beyond all expectation. The team on the nursing wing did much more that we expected, not only to care for my husband but also to make our two young children feel comfortable and importantly have only happy memories of the home. We will never forget their efforts and courtesy during the last few weeks and moments of my husband's life. A truly awesome group of human beings.

Reply from Jo Coughlan, Manager at Woodland Grove

Heartfelt thanks for you kind and generous comments. It was good to hear that the dedicated nursing team at Woodland Grove were able to help at a very difficult time. You and your family are in our thoughts, kindest regards

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Review from Judith (Mother of Resident) published on 12 December 2016 Submitted via Postal Card
Overall Experience

My son was a resident for just over a month. He was only 39 and terminally ill with a brain tumour. My daughter-in-law was desperately looking for somewhere for my son to go and from the minute she contacted the home we felt we were in good hands. So, the manager went that night to see her in the hospital and had my son transferred more the next day. My son received the best of physical care from the staff and we, as a family were treated with such care and support. We have nothing but praise for the home, we could not have wished for him to have spent his days in such a lovely place. All his visitors commented on what a wonderful place it is.

Reply from Johanna Coughlan, Manager at Woodland Grove

Thank you so much for your kind words. We were privileged to have the opportunity to help at at difficult time for all. Kindest regards Jo and all at Woodland Grove.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 October 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 25 Jun 2026

    Pearly Queen, Phyllis Broadbent, was given a proper knees up for her 99th birthday at the care home where she now lives. Phyllis, from Hackney, served as the Pearly Queen...

  • 25 Jun 2026

    A care home tortoise has extended his record of successful World Cup predictions by anticipating wins for both Brazil and Morrocco, taking his total of correct results to five out...

  • 27 Oct 2025

    Singing sessions designed to improve lung health are having a transformative effect for residents at Woodland Grove care home in Loughton. And for former jazz singer and resident, Susan Sansby,...

Upcoming Events

There are no upcoming events for Woodland Grove.

Awards / Recognitions (19)

  • 06 May 2026Recipient: Oakland Care
  • 30 Jan 2026Recipient: Oakland Care
  • 31 Jan 2025Recipient: Oakland Care

Accreditations

There are no accreditations posted yet for Woodland Grove.

Meet the Team (4)

Maryum Ahmad
Maryum AhmadJob Title:General ManagerJoined: 2020

I am a qualified Biomedical Scientist and specialised in Blood Transfusion. I worked for the NHS before I decided to join the Health and Social Care sector in 2012. My first role was at a small residential care setting for the elderly. I joined as a Deputy Manager and progressed to a Registered Manager role. Since then, I have been in various management roles within the sector.

I joined Oakland Care in 2020 as a Unit Manager. I then progressed to the Head of Memory and Residential Care Role before moving into the Deputy Manager Role and now General Manager. I have a passion for providing exceptional care and developing a team that goes above and beyond in the care they provide.

Silvia Mammarella
Silvia MammarellaJob Title:Deputy ManagerJoined: 2019

I have an academic background in Literature and Journalism. However, driven by the desire to be part of a meaningful change, in 2019, I decided to transition into the Social and Healthcare sector. This is when I joined Oakland Care as a Healthcare Assistant, and I have since advanced through various roles, progressively working my way up to my current position as Deputy Manager. My journey has given me a deep understanding of both the personal and professional aspects of care. As a Deputy Manager, I aim to ensure that our residents receive exceptional care and that my team is led with inspiration, compassion, and integrity. I recently earned a qualification in therapeutic counselling and am interested in all things philosophy and psychology.

Fiona Heneghan
Fiona HeneghanJob Title:Senior Client Relationship ManagerJoined: 2020

I have supported Care Homes for over 9 years and previously worked in Leisure and HR. My role is to effectively manage the occupancy levels of both Lambwood Heights and Woodland Grove care homes and build positive relationships with residents, families and external contacts in the community.

I work closely with the marketing department and our lifestyles teams to ensure our services are promoted to reflect the excellent care and support we provide. The residents are our extended family who we love to nurture and share daily life with whilst keeping them safe and well. I’m always delighted to meet new families and support their journey.

Michaela Volpe
Michaela VolpeJob Title:Lifestyles ManagerJoined: 2021

Before starting at Woodland Grove, my previous role was event coordinator in a museum and I have always worked in a creative industry. I helped to create big events such as private view and private parties.

I have a passion for creating creative and inclusive opportunities for diverse groups and making them explore different art and crafts.

I really enjoy also sports activities like keep fit and name the tune where we explore different music and create a great atmosphere.

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