Osborne House

Union Lane, Selby YO8 4AU
Review Us
9.9 77 Reviews
  • Osborne House, Selby
Osborne House is a luxurious facility built with due care and attention to provide care for older people and to meet the expectations of the citizens of Selby and surrounding areas of North Yorkshire.

The home has 74 well-appointed bedrooms over three floors, all with en suite toilet and showers. There are secluded gardens and some bedrooms and the lounged have patio access. Osborne House is very well equipped to encourage and maintain dignity, privacy and independence. A full activity programme is in place to encourage residents to pursue hobbies or even discover new ones.

The home's Butterfly Wing is a 14 bed dementia residential unit caring and supporting those with dementia to live as full and independent life as possible. Incorporating person-centred care with appropriate health and safety requirements to ensure the best quality of life for all residents in a safe and comfortable environment.

The Nightingale Floor is a 24 bed general nursing unit delivering nursing care in a warm and welcoming environment to promote health and wellbeing. The Nightingale floor is both able to provide clinical support and a friendly atmosphere to residents and families alike.

Ladybird is a 22 bed general residential unit providing support for those who need just a little help in their day to day lives, ensuring those who can still maintain their independence and individuality do so to the best of their ability. The various sitting rooms provide ample space for socialising or entertaining family and friends and there are also quiet lounges where the beautiful surroundings can just be enjoyed.

The Abbey Wing is a 14 bed residential unit is a range of luxury suites, allow those who require minimal support from staff can enjoy relaxing, entertaining or joining in with events arranged by the unit lead without any of the day to day concerns of having to manage household chores.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1437 – £1437
  • Self-Funded Residential Dementia Care: £1505 – £1505
  • Self-Funded Nursing Care: £1827 – £1828
  • RESPITE Self-Funded Residential Care: £1437 – £1437
  • RESPITE Self-Funded Residential Dementia Care: £1505 – £1505
  • RESPITE Self-Funded Nursing Care: £1827 – £1828

Our fees are based on a detailed assessment of individual needs, care requirements, and level of support. To discuss how we can help, please feel free to get in touch with us.

These prices are only a guideline, please contact Osborne House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Allison Gill (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Open visiting, other than protected mealtimes front door has a security key code.

Parking

  • Free spacious car park on site

Osborne House Reviews (77)

9.9

Osborne House has a Review Score of 9.9 (9.872) out of 10, based on 21 reviews in the last 2 years.
Over all time Osborne House has 77 reviews.

Overall Experience
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Date Published
  • 77
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Reviewer Connection to Osborne House
  • 27
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Total of 77, showing 21-40
Review from John C (Son of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always kind and courteous towards residents no matter what the circumstances.
Residents' needs are put a the front of all that staff do.
The home provides a clean and caring environment with good standards throughout.
I can highly recommend.
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Review from Kim S (Cousin of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been a resident here for a few months. Besides the fact that he wanted to go back to his home initially, he has been cared for very well here. His needs are being met and medically he has improved. He has seemed happy and if we have asked the house for anything, like his nails being cut,
then this has been done as soon as possible.
At the moment he has been admitted to hospital due to an infection and one of the staff has shown an interest in his well being, contacting the hospital and then me to keep me and the house updated as to his progress. Hopefully my cousin will be able to go back to Osborne House as soon as possible.
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Review from C D (Wife of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities, very caring and dedicated staff. Not only is my husband cared for they care about me and my well-being. The home is clean, and the food is lovely. I can't praise the staff enough.
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Review from Andrew C (Son of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased that Mum has moved to this home as she has settled in well. Staff are very friendly and caring.
My mum quite likes the food which is a minor miracle in itself.
The home is clean and the staff appear to be very good at caring for patients individual needs.
I would have no hesitation in
recommending them to anyone who, for whatever reason, is looking for a care home placement.
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Review from T R (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Osborne House Care Home is a beautiful care home and is very clean and does not smell. You are always met with a warm welcome. The staff on the unit where my relative resides are very professional and treat everyone as individuals and are very respectful. I feel my relative is very well cared for and
is treated with dignity. I feel very happy that my relative is safe and any issues are dealt with as they occur and incidents quashed almost before they have had a chance to erupt.
The only problem is when they have to cover the usual lovely carers with agency workers. Some agency workers are ok but there are others who are lazy, spend most of their time on their mobile phones, have to be told what to do when the need for them to do something is very obvious. They have no initiative. That is when I feel the care could break down.
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Review from G W (Niece of Resident) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Osborne House is clean, welcoming and comfortable. The staff are competent and friendly. The residents are treated as individuals with compassion and respect by all staff. It is a pleasure to visit the home and I always felt happy leaving my relative in their care.
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Review from M W (Son of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I believe the service to be very good. However, the food sadly is not to the standard I would expect. However, the staff 9 times out of 10 are wonderful and caring. The lack of staff often affects Mum's ability to be able to sit out and the bathroom seems not suitable for wheelchair use. Also,
the bed could be improved.
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Review from R H (Son of Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was discharged from hospital to Osborne House with significant nursing and care needs. At every stage of the following 8 months, she was treated with dignity and personalised care that was of the highest calibre. Led by an exceptional care home manager, all the staff made every effort to provide
positive encouragement, kindness and consideration - as well as meeting the exacting standards of care that were needed every day. We could not have asked for better.
Reply from Shiva Sheikholeslami, Manager at Osborne House

We are very happy that the care of your mother at Osborne House met your expectations. You have been very kind to leave such a great review for us.
Thank you for the courtesy you extended to us while your mother was here and also afterwards.
Kind regards.

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Review from D J (Daughter of Resident) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your excellent care of my Mum who was on palliative care, the staff were amazing, caring and nothing was too much trouble. My mother was taken care of with dignity and respect.
Reply from Shiva Sheikholeslami, Manager at Osborne House

Dear Denise,
Many thanks for the great review that you left for us. We are so happy to hear that you had good experience in such a difficult time.

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Review from Pamela D (Daughter of Resident) published on 30 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went to Osborne House from hospital and was very impressed with the surroundings. She asked if it would be possible to stay there. The room was well furnished and equipped and the food met Mum's high expectations. Every member of staff was very caring and knowledgeable, as well as being most
helpful and positive. All round this has been a good experience for my Mum and her family. Thank you so much.
Reply from Shiva Sheikholeslami, Manager at Osborne House

Dear Pamela


Many thanks for the great review that you left us. Your Mum was a lovely person. Although she was with us only for a short period of time, she will remain in our hearts forever.


Kind regards

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Review from Pat W (Respite Resident) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the young lady who does the photographs and the hairdresser extremely helpful. The carers are very helpful and compassionate. Very happy that visiting arrangements were made for me so I could see my relatives during COVID.
Reply from Shiva Sheikholeslami, Manager at Osborne House

Dear Pat, it is very nice of you to leave feedback for us on the day that you went home. It was lovely to have you here for a while, and we are all going to miss you so much.
Regards.

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Review from Lynne F (Daughter of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident since July 2014; she absolutely loves the staff and thinks of them as part of her family. The fact that activities are ongoing if residents want to participate, or they can choose to do their own thing, they have the choice. The rooms are really nicely decorated, and residents
can have their own personal furniture, etc if they want. The staff evidently care for the residents and think of them as their own, going over and above, especially during the difficult times of the pandemic. 10/10 from me.
Reply from Shiva Sheikholeslami, Manager at Osborne House

Dear Lynne, many thanks for the great review that you have left for us. We really appreciate you taking the time to share your experience with us.
Kind regards.

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Review from Susi C (Daughter of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Osborne House as her care needs meant that she could no longer be looked after in her own home. She had both vascular dementia and a lack of mobility due to a nasty fall. From day one, she received kind and thoughtful care delivered by a team who looked after her with attention to detail
and good humour. I was kept fully informed of any changes in her medical condition by excellent nursing staff. In her last days, we were both treated with great kindness and concern, and I am relieved that her last moments were with people who had been able to get to know her and were constant employees as opposed to agency staff.
Reply from Shiva Sheikholeslami, Manager at Osborne House

Dear Susi, we are so sincerely grateful that you cared to write such an excellent review for us. We are glad to know that you had a great experience while your mum was residing at Osborne House. She was such a lovely person and will remain in our heart and mind forever.

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Review from Kathryn G (Daughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had her 100th birthday on Saturday 24th April 2021. I would like to commend the staff, they gave her a wonderful birthday and considering the restrictions in place could not have been better for her. She had a wonderful day, the staff went above and beyond their remit, coming in on days off,
decorating the lounge and garden beautifully. Zoom meetings were arranged for relatives in Canada, America and London, a delightful afternoon tea was given with the other residents,
table decorations, flags with mum's face and age on and numerous thoughtful touches. The staff made what might have been a disappointing day because of covid restrictions into a memorable, joyous and wondeful experience for my mother. I can't thank them enough.
Reply from Shiva Sheikholeslami, Manager at Osborne House

Dear Kathryn
We are so happy that you're happy. Your mum is an absolute precious gem to us. We're so proud of her and looking forward to celebrating her birthday next year surrounded by all the family and friends.
Kind regards
Shiva

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Review from Jacqui D (Granddaughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandma is a resident at Osborne House. I cannot praise the team that look after my grandma enough. They individually go above and beyond to ensure she is cared for and supported. The home recently organised a celebration for her 100th birthday. The decorations were amazing and it had such a personal
touch. So much effort went into making sure her day was special; from a party, promotion of cards and international family zoom call. They made sure her milestone birthday would be one to remember! It certainly will be. They have continued to keep residents safe throughout the pandemic and have tirelessly kept the residents' wellbeing at the forefront of everything. I would like to especially mention one staff member whose commitment and motivation to her job is amazing. Nothing is ever too much for her and she gives her all to ensuring the home is promoted positively and she keeps the residents engaged. She is a trooper and such an asset to Crown Care. Thank you for all you do for my Grandma.
Reply from Shiva Sheikholeslami, Manager at Osborne House

Thank you so much for your kind words Jacqui. We really appreciate you taking the time out to share your experience with us.
Kind regards
Shiva

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Review from Lindsay M (Granddaughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother recently turned 100. A significant milestone that we were all looking forward to celebrating with her. However given the current Covid restrictions, we were unable to all be together, but the staff at Osborne House went above and beyond to ensure she had an extra special day. The effort
and care from the staff were remarkable and really touching. It is clear that my grandmother is not only well cared for at Osborne House, but genuinely loved by the staff and this makes all the difference. She had a great day and the family not only got to be a part of the celebration via a zoom call organised by the staff but also received photos and videos of the day and felt like we were part of the day even though we couldn’t all be there in person. I am very grateful to Osborne House and the level of care and attention provided by the staff.
Reply from Shiva Sheikholeslami, Manager at Osborne House

Dear Lindsay, we were blown away by your kind words and we really appreciate the time you took to write such a detailed positive review!
Kind regards
Shiva

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Review from Howard H (Son of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Osborne House provided outstanding care for my mum. The whole building is kept spotless and the meals provided were delicious and nutritious. The staff were always kind, compassionate and extremely caring. They were always positive and good-humoured. As a family we were very grateful and that we were
allowed to visit mum when she was receiving end of life care. It was most comforting for us that we were able to be with mum in her final hours.
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Review from Mia W (Regular Volunteer) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have volunteered here for a while now and help with events that have been on, since the pandemic I haven't been able to visit but have kept in touch with staff and residents, the home is a lovely place to be and I'm sure they are making the lockdown the best they can, keeping everyone safe. I look
forward to the day I can go back into Osborne House and see everyone again.
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Review from Jen M (Granddaughter of Resident) published on 18 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are so thankful for the care our gran receives living at Osborne House. With all the restrictions that have come with COVID, gran has really missed her weekly visits with friends and family. But the staff at Osborne House have gone above and beyond to offer gran and other residents special theme
days and have made holidays like Christmas a really special one. During COVID, we have had an opportunity to video call with gran every Friday. We are so thankful for this! Seeing her connect, laugh and be silly with two of her great-grandchildren every Friday means so much. We live in Canada, and having the ability to see her weekly on a video call makes the world seem a little smaller, and we are so thankful that our gran and great-grandma can have a visit with us each week. Thank you Osborne House for all you do each and every day!
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Review from Kay M (Daughter of Resident) published on 18 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Osborne House are wonderful and nothing is too much trouble. My Mum is looked after so well and it is a testament to the staff that they have managed to keep the Home Covid free during the pandemic. Knowing that my Mum is safe and cared for is most important and it is reassuring when circumstances
have meant that visits have not been permitted.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Osborne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Osborne House is calculated as follows: ( (222 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 250 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Osborne House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (28)

Julie

Julie Mayfield

Job Title: Home manager Joined: 2024

Hi, I'm Julie, and I am the Home Manager at Osborne House!

Mandy

Mandy

Job Title: Deputy Manager Joined: 2022

Hi, I'm Mandy and I'm the Deputy Manager at Osborne House!

Charlotte

Charlotte

Job Title: Assistant Deputy/Registered Nurse (Days) Joined: 2023

Hi, I'm Charlie and I'm the Assistant Deputy at Osborne House!

Elena

Elena

Job Title: Night Manager/Registered Nurse (Nights) Joined: 2023

Hi, I'm Elena and I'm the Night Manager at Osborne House!

Rachel

Rachel

Job Title: Business Administrator Joined: 2022

Hi, I'm Rachel and I'm the Business Administrator for Osborne House!

Louise

Louise

Job Title: Business Administrator Joined: 2023

Hi, I'm Louise and I'm the Business Administrator at Osborne House!

Dawn

Dawn

Job Title: Activities Coordinator Joined: 2022

Hi, I'm Dawn and I'm the Activities Coordinator at Osborne House!

Lacylee

Lacylee

Job Title: Activities Assistant Joined: 2018

My name is Lacylee, and I am the Activities Assistant here at Osborne House. I first came to Osborne House on placement from college and I knew this was where I wanted to work. I started 3 years ago on the domestic team and then moved to the activities team when a vacancy became available. I love spending time with the residents and engaging them in meaningful person-centred activities.

Andy

Andy

Job Title: Maintenance Joined: 2021

Hi, I'm Andy and I'm the Maintenance at Osborne House!

Daniel

Daniel

Job Title: Maintenance Joined: 2022

Hi, I'm Danny and I'm the Maintenance at Osborne House!

Elaine

Elaine

Job Title: Residential Manager Joined: 2015

Hi, I'm Elaine and I'm the Residential Manager at Osborne House!

Elaine

Elaine

Job Title: Dementia Manager Joined: 2020

Hi, I'm Elaine and I'm the Dementia Manager at Osborne House!

Sarah

Sarah

Job Title: Registered Nurse (Nights) Joined: 2022

Hi, I'm Sarah and I'm a registered Nurse at Osborne House!

Annette

Annette

Job Title: Unit Manager (Days) Joined: 2022

Hi, I'm Annette and I'm a Unit Manager at Osborne House!

Ashleigh

Ashleigh

Job Title: Unit Manager (Days) Joined: 2024

Hi, I'm Ashleigh and I'm a Unit Manager at Osborne House!

Beth

Beth

Job Title: Unit Manager (Days) Joined: 2019

Hi, I'm Beth and I'm a Unit Manager at Osborne House!

Bindhu

Bindhu

Job Title: Senior Care Assistant (Nights) Joined: 2023

Hi, I'm Bindhu and I'm a Senior Care Assistant at Osborne House!

Claire

Claire

Job Title: Senior Care Assistant (Nights) Joined: 2015

Hi, I'm Claire and I'm a Senior Care Assistant at Osborne House!

Emma

Emma

Job Title: Senior Care Assistant (Days) Joined: 2019

Hi, I'm Emma and I'm a Senior Care Assistant at Osborne House!

Deepthy

Deepthy

Job Title: Senior Care Assistant (Days) Joined: 2024

Hi, I'm Deepthy and I'm a Senior Care Assistant at Osborne House!

Peter

Peter

Job Title: Head Chef Joined: 2022

Hi, I'm Pete and I'm the Head Chef at Osborne House!

Gavin

Gavin

Job Title: Chef Joined: 2015

Hi, I'm Gav and I'm a Chef at Osborne House!

Christine

Christine

Job Title: Kitchen Assistant Joined: 2024

Hi, I'm Christine and I'm a Kitchen Assistant at Osborne House!

Janet

Janet

Job Title: Housekeeper Joined: 2013

I joined Osborne House in 2013 when the care home was about to open.


I had previously worked in another care setting as a housekeeper for 4 years before this.


I am welcoming, bubbly, and enthusiastic about my role and Osborne House.


From day one of working at Osborne House, I have loved and still love my job, it is very rewarding.


Interacting with staff, residents and visitors on a daily basis is something I love! Each day is different.


I enjoy helping in other aspects of the home as well as Housekeeping. I am proud to run an excellent team, and be part of an excellent team at Osborne House.

Isobel

Isobel

Job Title: Laundry Assistant Joined: 2015

Hi, I'm Isobel and I'm a Laundry Assistant at Osborne House!

Kimberley

Kimberley

Job Title: Domestic Assistant Joined: 2024

Hi, I'm Kim and I'm a Domestic Assistant at Osborne House!

Sarah

Sarah

Job Title: Domestic & Laundry Assistant Joined: 2024

Hi, I'm Isobel and I'm a Domestic & Laundry Assistant at Osborne House!

Susan

Susan

Job Title: Domestic Assistant Joined: 2019

Hi, I'm Sue and I'm a Domestic Assistant at Osborne House!

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