Osborne House

Union Lane, Selby YO8 4AU
Review Us
9.8 90 Reviews
  • Osborne House, Selby
Osborne House is a well established care home built with due care and attention to provide care for older people and to meet the expectations of the citizens of Selby and surrounding areas of North Yorkshire.

The home has 74 well-appointed bedrooms over three floors, all with en suite toilet and showers. There are secluded gardens and some bedrooms have patio access. Osborne House is very well equipped to encourage and maintain dignity, privacy and independence. A full activity programme is in place to encourage residents to pursue hobbies or even discover new ones.

The home's Butterfly Wing is a 14 bed dementia residential unit caring and supporting those with dementia to live as full and independent life as possible. Incorporating person-centred care with appropriate health and safety requirements to ensure the best quality of life for all residents in a safe and comfortable environment.

The Nightingale Floor is an 18 bed general nursing unit delivering nursing care in a warm and welcoming environment to promote health and wellbeing. The Nightingale floor is both able to provide clinical support and a friendly atmosphere to residents and families alike.

Ladybird is a 27 bed general residential unit providing support for those who need just a little help in their day to day lives, ensuring those who can still maintain their independence and individuality do so to the best of their ability. The various sitting rooms provide ample space for socialising or entertaining family and friends and there are also quiet lounges where the beautiful surroundings can just be enjoyed.

The Lavender Wing is a 15 bed dementia residential unit caring and supporting those with dementia to live as full and independent life as possible. Incorporating person-centred care with appropriate health and safety requirements to ensure the best quality of life for all residents in a safe and comfortable environment.
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Care Provided by Osborne House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1437 – £1437
  • Self-Funded Residential Dementia Care: £1505 – £1505
  • Self-Funded Nursing Care: £1573 – £1828
  • RESPITE Self-Funded Residential Care: £1437 – £1437
  • RESPITE Self-Funded Residential Dementia Care: £1505 – £1505
  • RESPITE Self-Funded Nursing Care: £1573 – £1828

Our fees are based on a detailed assessment of individual needs, care requirements, and level of support. To discuss how we can help, please feel free to get in touch with us.

These prices are only a guideline, please contact Osborne House to find out the exact price for your requirements.

Contact Osborne House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Osborne House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Allison Gill (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Open visiting, other than protected mealtimes front door has a security key code.

Parking

  • Free spacious car park on site

Osborne House Reviews (90)

9.8

Osborne House has a Review Score of 9.8 (9.831) out of 10, based on 29 reviews in the last 2 years.
Over all time Osborne House has 90 reviews.

Overall Experience
  • 76
  • 12
  • 2
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Date Published
  • 90
  • 14
  • 17
  • 29
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Reviewer Connection to Osborne House
  • 32
  • 17
  • 9
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
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  • 2
  • 2
  • 1
  • 1
  • 1
Total of 90, showing 21-40
Review from Michael M (Son of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are really great with Mum looking after her and looking out for her.
I know Mum would love to be at home with me but she's at a point where the 24-hour care and medical assistance are essential now. Dementia is a cruel disease.
Reply from Julie Mayfield, Manager at Osborne HouseThank you for taking the time to share your experience at Osborne House. We are delighted that you are happy with the care and support your Mum receives here at Osborne House. Thank you for your feedback on staff, and we will share your feedback with the whole team.
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Review from P T (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am always made welcome at Osborne House. The staff are lovely and extremely caring. The home is welcome and clean and I am always allowed a meal with my mum. It's a home-from-home. There is a varied programme of activities and recently I attended a choir with my mum.
Reply from Julie Mayfield, Manager at Osborne HouseThank you for taking the time to share your experience of Osborne House. We are delighted that you are made to feel welcome when visiting the home and that you are happy with the care and support your mum receives. We appreciate your kind feedback on staff and we will share this with the whole team
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Review from Lynn H (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is near the end and that's a difficult time for everyone. The staff are being so caring and thoughtful about my mum, and incredibly supportive of me. They have her best interest at heart, always include me and inform me, and are so kind when it feels too sad. My mum is warm, comfortable and safe,
and I'm so glad she's in Osborne House. Thank you.
Reply from Julie Mayfield, Manager at Osborne HouseThank you for taking the time to share your experience of Osborne House. We are delighted that you are happy with the care and support your mum receives at the home, and that you feel supported by our team through an understandably difficult time. Thank you for your kind feedback of staff and we will share this with the whole team.
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Review from A F (Nephew of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally a good level of care and professionalism. The staff are kind, caring and responsive to most needs. However, staff numbers can be stretched at times, particularly at weekends.
A more focused and consistent approach to residents' dignity would be appreciated. Happy to discuss this.
Reply from Julie Mayfield, Manager at Osborne HouseThank you for taking the time to share your experience of Osborne House. Thank you for your feedback of staff, this will be shared with the whole team. We always welcome suggestions for continuous improvement and would like to have the opportunity to discuss this further, if you would like to pop in to see me or arrange a meeting at your convenience.
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Review from Peter H (Brother of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been very well cared for since her admission to Osborne House. In view of my sister's mental state, she requires very close supervision and care. The staff at Osborne House are professional in their management of her situation and provide understanding care 24 hours a day. This gives
us much comfort in view of us living in Chester which is a considerable distance away.
Reply from Julie Mayfield, Manager at Osborne Housethank you for taking the time to share your experience at Osborne House. Thank you for your feedback on staff, we will share this with the whole team. We are delighted that you are happy and reassured by the care and support your sister receives at Osborne House, especially with a significant distance between you.
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Review from Kev S (Nephew of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Osborne House is a lovely care home the staff are very polite and make me feel very welcome. The home is warm with a friendly atmosphere, I visit weekly to see my aunt who will be 100 at Christmas. Staff do a marvellous job and always keep me or my daughter up to date with any issues or concerns related
to my aunt.
Appreciate everything.
Reply from Julie Mayfield, Manager at Osborne HouseThank you for taking the time to share your review of Osborne House. We are delighted that you are happy with the care and support your aunt receives at the home and that you are made to feel welcome on your visits. We really appreciate your feedback on staff at the home and we look forward to having celebrations for your Aunt's 100th Birthday.
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Review from T G (Nephew of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring people who work very hard to ensure that my aunt has everything that she needs.
My aunt has been a resident for several years and has had an excellent experience.
I have been kept up to date with any relevant information.
I am always made to feel welcome when I visit.
Reply from Julie Mayfield, Manager at Osborne HouseThank you for taking the time to share your experience at Osborne House, we are delighted that you are happy with the care and support your aunt receives, that you feel involved in your aunt's care and support, and feel welcome to the home on your visits. We have shared your review with the team and appreciate your review.
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Review from Emily H (Granddaughter of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted by how well my Grandma is being cared for since moving to Osbourne House. The staff are so kind, hard-working and caring. Grandma feels safe, secure and comfortable and we can see an improvement in her emotional well-being. As a family we also feel incredibly welcomed and the home makes
it so easy for us to visit and feel a part of Grandma’s life.
Reply from Julie Mayfield, Manager at Osborne HouseThank you for taking the time to review and share your experience of Osborne House. We are delighted that you are happy with the care and support being provided to your Grandma and that your Grandma feels safe and content at Osborne House. Thank you for your kind words in regard to the team at Osborne House, we appreciate all feedback and this will be shared with the whole team. We are delighted that you are made to feel welcome when visiting Osborne House and that you feel able to remain a significant part of your Grandma's life.
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Review from Graham W (Son of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely care home Osborne House is. My mum needed 24/7 care and I called in on the off chance, hoping for help. A staff member explained the whole set-up and the manager came out to visit my mum and explain in full all about the care home. My mum was very well looked after in the home, nothing
was a problem. My mum’s health didn’t improve whilst in the care home and sadly she passed away within 6 weeks of admission. Her death was very peaceful and the room she died in was very tranquil. We were treated with dignity and kindness on my mum’s passing. One staff member treated us so well and stayed with us until the undertakers came. Many more staff members to mention but many were magnificent in helping and nursing my mum. I’d say well done to all the team at Osborne House.
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Review from Jill H (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On leaving the hospital to go into nursing floor my father was very poorly. The staff's kindness and encouragement and nursing care helped him feel like his old self and back onto the residential floor. Where he now joins in the brilliant organised activities and mixing with all the other residents.
A great place with lots of fun and laughter.
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Review from P A (Son of Resident) published on 9 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a resident of Osborne House since January 2023.
During that time the care team and Selby CHADS have monitored her health and well-being on a daily business.
She now has a mixed dementia diagnosis and is receiving medication to help her condition.
Throughout the last 12 months, the Care
Manager, Ground Floor and 2nd Floor managers together with their support teams have all cared for Mum.
She has settled in well and enjoys the daily activities. The Osborne team have been very helpful in helping the family to come to terms with Mum's condition and have given us all confidence that she is receiving the best care and attention she deserves.
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Review from Michael L (Son of Resident) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would wish to say that from the very first moment my mother came into your care from October through to November 2023, every one of the staff was wonderful in their care, attention and love shown to her.
I also was given the same attention and offered help should I need it.
So I thank you so very
much for looking after her during her stay with you; I say it again, wonderful care shown by all.
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Review from Paul C (Son of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Osborne House earlier this year following a period of severe illness. He was reluctant to leave his home but this was happily short-lived. The surroundings, staff and atmosphere here are lovely and Dad recuperated very well. My dad settled in with the help of all the staff and very
quickly came to really feel that this was his home especially as we were able to personalise his room. We were happy to leave Dad in the care of Osborne House and he made some really good friends there. The programme of activities is fantastic with something for everyone - Dad loved carpet bowls and the Monday exercises. Dad passed away at the end of August and we were wonderfully supported by the staff and the send-off they gave him was incredibly emotional. I would thoroughly recommend anyone looking for care to have a look at Osborne House.
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Review from John C (Son of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always kind and courteous towards residents no matter what the circumstances.
Residents' needs are put a the front of all that staff do.
The home provides a clean and caring environment with good standards throughout.
I can highly recommend.
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Review from Kim S (Cousin of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been a resident here for a few months. Besides the fact that he wanted to go back to his home initially, he has been cared for very well here. His needs are being met and medically he has improved. He has seemed happy and if we have asked the house for anything, like his nails being cut,
then this has been done as soon as possible.
At the moment he has been admitted to hospital due to an infection and one of the staff has shown an interest in his well being, contacting the hospital and then me to keep me and the house updated as to his progress. Hopefully my cousin will be able to go back to Osborne House as soon as possible.
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Review from C D (Wife of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities, very caring and dedicated staff. Not only is my husband cared for they care about me and my well-being. The home is clean, and the food is lovely. I can't praise the staff enough.
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Review from Andrew C (Son of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased that Mum has moved to this home as she has settled in well. Staff are very friendly and caring.
My mum quite likes the food which is a minor miracle in itself.
The home is clean and the staff appear to be very good at caring for patients individual needs.
I would have no hesitation in
recommending them to anyone who, for whatever reason, is looking for a care home placement.
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Review from T R (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Osborne House Care Home is a beautiful care home and is very clean and does not smell. You are always met with a warm welcome. The staff on the unit where my relative resides are very professional and treat everyone as individuals and are very respectful. I feel my relative is very well cared for and
is treated with dignity. I feel very happy that my relative is safe and any issues are dealt with as they occur and incidents quashed almost before they have had a chance to erupt.
The only problem is when they have to cover the usual lovely carers with agency workers. Some agency workers are ok but there are others who are lazy, spend most of their time on their mobile phones, have to be told what to do when the need for them to do something is very obvious. They have no initiative. That is when I feel the care could break down.
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Review from G W (Niece of Resident) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Osborne House is clean, welcoming and comfortable. The staff are competent and friendly. The residents are treated as individuals with compassion and respect by all staff. It is a pleasure to visit the home and I always felt happy leaving my relative in their care.
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Review from M W (Son of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I believe the service to be very good. However, the food sadly is not to the standard I would expect. However, the staff 9 times out of 10 are wonderful and caring. The lack of staff often affects Mum's ability to be able to sit out and the bathroom seems not suitable for wheelchair use. Also,
the bed could be improved.
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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Osborne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Osborne House is calculated as follows: ( (294 Excellents x 5) + (42 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 344 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Osborne House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (25)

Allison

Allison Gill

Job Title: Home manager Joined: 2025

Hello, my name is Allison. I joined Osborne House in July 2025. I am a registered nurse with extensive experience in the NHS. I have worked in the care home sector since 2019.

Les

Les

Job Title: Deputy Home Manager Joined: 2025

Hello, my name is Les. I'm the Deputy Home manager at Osborne House and also a registered nurse. I work Monday to Friday and am happy to help with any concerns.

Elena

Elena

Job Title: Night Manager/Registered Nurse (Nights) Joined: 2023

Hi, I'm Elena and I'm the Night Manager at Osborne House!

Takura

Takura

Job Title: Registered Nurse (Days) Joined: 2025

Hello, my name is Takura, I'm a registered Nurse working day shifts at Osborne House.

Sarah

Sarah

Job Title: Registered Nurse (Nights) Joined: 2022

Hi, I'm Sarah and I'm a registered Nurse at Osborne House!

Elaine

Elaine

Job Title: Residential Unit Manager (Days) Joined: 2015

Hi, I'm Elaine, and I'm the Residential Manager at Osborne House!

Elaine

Elaine

Job Title: Dementia Unit Manager (Days) Joined: 2020

Hi, I'm Elaine, and I'm the Dementia Manager at Osborne House!

Annette

Annette

Job Title: Unit Manager (Days) Joined: 2022

Hi, I'm Annette and I'm a Unit Manager at Osborne House!

Ashleigh

Ashleigh

Job Title: Unit Manager (Days) Joined: 2024

Hi, I'm Ashleigh and I'm a Unit Manager at Osborne House!

Beth

Beth

Job Title: Unit Manager (Days) Joined: 2019

Hi, I'm Beth and I'm a Unit Manager at Osborne House!

Bindhu

Bindhu

Job Title: Senior Care Assistant (Nights) Joined: 2023

Hi, I'm Bindhu and I'm a Senior Care Assistant at Osborne House!

Claire

Claire

Job Title: Senior Care Assistant (Nights) Joined: 2015

Hi, I'm Claire and I'm a Senior Care Assistant at Osborne House!

Emma

Emma

Job Title: Senior Care Assistant (Days) Joined: 2019

Hi, I'm Emma and I'm a Senior Care Assistant at Osborne House!

Deepthy

Deepthy

Job Title: Senior Care Assistant (Days) Joined: 2024

Hi, I'm Deepthy and I'm a Senior Care Assistant at Osborne House!

Dawn

Dawn

Job Title: Activities Coordinator Joined: 2022

Hi, I'm Dawn and I'm the Activities Coordinator at Osborne House!

Lacylee

Lacylee

Job Title: Activities Assistant Joined: 2018

My name is Lacylee, and I am the Activities Assistant here at Osborne House. I first came to Osborne House on placement from college and I knew this was where I wanted to work. I started 3 years ago on the domestic team and then moved to the activities team when a vacancy became available. I love spending time with the residents and engaging them in meaningful person-centred activities.

Luke

Luke

Job Title: Head Chef Joined: 2025

Hi my name is Luke I work as head chef at Osborne House

Gavin

Gavin

Job Title: Chef Joined: 2015

Hi, I'm Gav and I'm a Chef at Osborne House!

Rachel

Rachel

Job Title: Business Administrator Joined: 2022

Hi, I'm Rachel and I'm the Business Administrator for Osborne House!

Louise

Louise

Job Title: Business Administrator Joined: 2023

Hi, I'm Louise and I'm the Business Administrator at Osborne House!

Janet

Janet

Job Title: Housekeeper Joined: 2013

I joined Osborne House in 2013 when the care home was about to open.


I had previously worked in another care setting as a housekeeper for 4 years before this.


I am welcoming, bubbly, and enthusiastic about my role and Osborne House.


From day one of working at Osborne House, I have loved and still love my job, it is very rewarding.


Interacting with staff, residents and visitors on a daily basis is something I love! Each day is different.


I enjoy helping in other aspects of the home as well as Housekeeping. I am proud to run an excellent team, and be part of an excellent team at Osborne House.

Isobel

Isobel

Job Title: Laundry Assistant Joined: 2015

Hi, I'm Isobel and I'm a Laundry Assistant at Osborne House!

Sarah

Sarah

Job Title: Domestic & Laundry Assistant Joined: 2024

Hi, I'm Sarah, and I'm a Domestic & Laundry Assistant at Osborne House!

Susan

Susan

Job Title: Domestic Assistant Joined: 2019

Hi, I'm Sue and I'm a Domestic Assistant at Osborne House!

Daniel

Daniel

Job Title: Maintenance Joined: 2022

Hi, I'm Danny and I'm the Maintenance at Osborne House!

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