Osborne House

Union Lane, Selby YO8 4AU
Review Us
9.9 83 Reviews
  • Osborne House, Selby
Osborne House is a well established care home built with due care and attention to provide care for older people and to meet the expectations of the citizens of Selby and surrounding areas of North Yorkshire.

The home has 74 well-appointed bedrooms over three floors, all with en suite toilet and showers. There are secluded gardens and some bedrooms have patio access. Osborne House is very well equipped to encourage and maintain dignity, privacy and independence. A full activity programme is in place to encourage residents to pursue hobbies or even discover new ones.

The home's Butterfly Wing is a 14 bed dementia residential unit caring and supporting those with dementia to live as full and independent life as possible. Incorporating person-centred care with appropriate health and safety requirements to ensure the best quality of life for all residents in a safe and comfortable environment.

The Nightingale Floor is an 18 bed general nursing unit delivering nursing care in a warm and welcoming environment to promote health and wellbeing. The Nightingale floor is both able to provide clinical support and a friendly atmosphere to residents and families alike.

Ladybird is a 27 bed general residential unit providing support for those who need just a little help in their day to day lives, ensuring those who can still maintain their independence and individuality do so to the best of their ability. The various sitting rooms provide ample space for socialising or entertaining family and friends and there are also quiet lounges where the beautiful surroundings can just be enjoyed.

The Lavender Wing is a 15 bed dementia residential unit caring and supporting those with dementia to live as full and independent life as possible. Incorporating person-centred care with appropriate health and safety requirements to ensure the best quality of life for all residents in a safe and comfortable environment.
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Care Provided by Osborne House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1437 – £1437
  • Self-Funded Residential Dementia Care: £1505 – £1505
  • Self-Funded Nursing Care: £1573 – £1828
  • RESPITE Self-Funded Residential Care: £1437 – £1437
  • RESPITE Self-Funded Residential Dementia Care: £1505 – £1505
  • RESPITE Self-Funded Nursing Care: £1573 – £1828

Our fees are based on a detailed assessment of individual needs, care requirements, and level of support. To discuss how we can help, please feel free to get in touch with us.

These prices are only a guideline, please contact Osborne House to find out the exact price for your requirements.

Contact Osborne House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Osborne House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rebecca Hardy (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Open visiting, other than protected mealtimes front door has a security key code.

Parking

  • Free spacious car park on site

Osborne House Reviews (83)

9.9

Osborne House has a Review Score of 9.9 (9.878) out of 10, based on 25 reviews in the last 2 years.
Over all time Osborne House has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Osborne House
  • 30
  • 14
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Total of 83, showing 41-60
Review from Jacqui D (Granddaughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandma is a resident at Osborne House. I cannot praise the team that look after my grandma enough. They individually go above and beyond to ensure she is cared for and supported. The home recently organised a celebration for her 100th birthday. The decorations were amazing and it had such a personal
touch. So much effort went into making sure her day was special; from a party, promotion of cards and international family zoom call. They made sure her milestone birthday would be one to remember! It certainly will be. They have continued to keep residents safe throughout the pandemic and have tirelessly kept the residents' wellbeing at the forefront of everything. I would like to especially mention one staff member whose commitment and motivation to her job is amazing. Nothing is ever too much for her and she gives her all to ensuring the home is promoted positively and she keeps the residents engaged. She is a trooper and such an asset to Crown Care. Thank you for all you do for my Grandma.
Reply from Shiva Sheikholeslami, Manager at Osborne HouseThank you so much for your kind words Jacqui. We really appreciate you taking the time out to share your experience with us.
Kind regards
Shiva
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Review from Lindsay M (Granddaughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother recently turned 100. A significant milestone that we were all looking forward to celebrating with her. However given the current Covid restrictions, we were unable to all be together, but the staff at Osborne House went above and beyond to ensure she had an extra special day. The effort
and care from the staff were remarkable and really touching. It is clear that my grandmother is not only well cared for at Osborne House, but genuinely loved by the staff and this makes all the difference. She had a great day and the family not only got to be a part of the celebration via a zoom call organised by the staff but also received photos and videos of the day and felt like we were part of the day even though we couldn’t all be there in person. I am very grateful to Osborne House and the level of care and attention provided by the staff.
Reply from Shiva Sheikholeslami, Manager at Osborne HouseDear Lindsay, we were blown away by your kind words and we really appreciate the time you took to write such a detailed positive review!
Kind regards
Shiva
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Review from Howard H (Son of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Osborne House provided outstanding care for my mum. The whole building is kept spotless and the meals provided were delicious and nutritious. The staff were always kind, compassionate and extremely caring. They were always positive and good-humoured. As a family we were very grateful and that we were
allowed to visit mum when she was receiving end of life care. It was most comforting for us that we were able to be with mum in her final hours.
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Review from Mia W (Regular Volunteer) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have volunteered here for a while now and help with events that have been on, since the pandemic I haven't been able to visit but have kept in touch with staff and residents, the home is a lovely place to be and I'm sure they are making the lockdown the best they can, keeping everyone safe. I look
forward to the day I can go back into Osborne House and see everyone again.
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Review from Jen M (Granddaughter of Resident) published on 18 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are so thankful for the care our gran receives living at Osborne House. With all the restrictions that have come with COVID, gran has really missed her weekly visits with friends and family. But the staff at Osborne House have gone above and beyond to offer gran and other residents special theme
days and have made holidays like Christmas a really special one. During COVID, we have had an opportunity to video call with gran every Friday. We are so thankful for this! Seeing her connect, laugh and be silly with two of her great-grandchildren every Friday means so much. We live in Canada, and having the ability to see her weekly on a video call makes the world seem a little smaller, and we are so thankful that our gran and great-grandma can have a visit with us each week. Thank you Osborne House for all you do each and every day!
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Review from Kay M (Daughter of Resident) published on 18 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Osborne House are wonderful and nothing is too much trouble. My Mum is looked after so well and it is a testament to the staff that they have managed to keep the Home Covid free during the pandemic. Knowing that my Mum is safe and cared for is most important and it is reassuring when circumstances
have meant that visits have not been permitted.
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Review from Amanda F (Friend of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a regular visitor at Osborne House for over 2 years and wouldn't hesitate to recommend it. The home setting is very inviting, the staff are caring, considerate and very compassionate, they treat all the residents with patience and dignity; nothing is too much trouble. Everyone is approachable.
The rooms are exceptionally clean, large and spacious. The manager is warm, friendly, helpful and very involved, you always see her around the home and all the residents know her. She leads her team exceptionally well and this is reflected by the staff and the care given to residents. This last year I have been unable to visit due to covid, but have followed Osborne House on social media, they have, in my opinion, been amazing at keeping the residents happy with the activities and you can see everyone having fun and enjoying themselves. In my opinion, with the challenges the manager and staff have faced this last year due to Covid19 they have excelled above and beyond.
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Review from Sam S (Friend of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having a friend in Osborne House and not being allowed in, I've followed the social media and seen all the positivity Osborne House has been sharing. I believe they have been covid free which is great, it makes me so happy knowing my childhood friend is still being well looked after during these challenging
times. Well done to everyone.
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Review from Irene W (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Osborne House at the end of June 2020 from York A&E. Mum has Vascular Dementia and had home carers and myself as her main carer. Since Mum has been at Osborne House we are so pleased and happy to see the change in her. From being very confused, upset and anxious with poor mobility, she
is now very happy, eating well and mobile. We knew nothing about Osborne House and cannot believe how lucky we are Mum was sent here. All the staff are brilliant, they care for Mum and indirectly us as well. Nothing is too much trouble for the staff, they go above and beyond in what they do. There are always activities going on like drawing, baking. We have mainly known the home through window or garden visits due to lockdowns and we look forward to being able to go in and have a cuppa and a big hug with Mum. We cannot thank the manager and all the staff enough for looking after our Mum so well.
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Review from Audrey M (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has Vascular Dementia and was transferred to Osborne House from York A&E at the end of June 2020. Since Mum has been there we have been amazed at the change, from being very confused, upset and anxious with poor mobility she is now settled, happy and with improved mobility. We knew nothing about
Osborne House and feel very lucky that Mum was sent there. The staff are brilliant, both in caring for Mum and indirectly us as well. There is always something organised for Mum to do and she is happy to join in. We have only had garden and window visits due to lockdown and look forward to when we can go in for a cup of tea and a big hug with her. We cannot thank them enough for everything they do.
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Review from Joyce M (Daughter of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Osborne House since January 2015. She has been very well taken care of, the staff are helpful and always very friendly, they go above and beyond what I would think is the norm. For example, Mum had a big Birthday last year and her family were included in the celebrations from all over
the world via Zoom. A huge thank you goes out to the staff for making this happen. During Covid times we have been able to Facetime with mum with the help of a staff member, usually when her shift has finished. Osborne House have done an amazing job of keeping the virus out of the Home. Thank you for all you are doing in these troubling times to keep the Residents safe. The activities that are offered are varied and interesting; they certainly made Christmas a happy and creative event, as they do with all major celebrations, community or personal.
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Review from Eileen S (Resident) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion, Osborne House is a first-class establishment. I have been very comfortable. The staff are exceptional, nothing is too much to ask. Food is first-class, including a visit from the chef for food preferences. Thank you to all.
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Review from Victor F (Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were excellent and attentive, the food was good, varied and plentiful. Attention to needs - excellent.
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Review from Heather B (Niece of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Osborne House has been excellent. The staff are all extremely friendly and professional. Everywhere is spotless. My aunt's physical condition has improved dramatically since arriving there. I have enjoyed meals with my aunt, the food was delicious.
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Review from Mark T (Son of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum first used Osborne House for respite, back in July 2019, then moved in full time in September the same year. The care she has been given is excellent. Lovely clean rooms, the staff are so friendly and caring, always smiling and chatting, great food menu, great activities for all the residents
to join in with and a lovely garden. My mum is so happy there, she’s made some good friends.
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Review from Ashley H (Son of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident for just over a year. The room she is in is big, clean and nicely decorated. The staff are really caring and look after my mum well. She can be stubborn at times if she doesn’t want to do something but the staff know her well and know how to deal with her. She is in her bed
most of the time but they do try and persuade her to get out and sometimes succeed. The home has the same challenges as they all do but overall the family have been very happy. The chance to video call my mum in these difficult times is great and I know she enjoys them.
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Review from Audrey W (Daughter of Resident) published on 6 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum had been a resident at Osborne House for over two years until she passed away at the weekend. I can't fault the care she has received during that time. The staff have been both professional and caring, creating a friendly relaxed atmosphere for the residents.
Mum celebrated her 100th birthday
in November, a tribute to how well she was being looked after. I can't thank them enough.
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Review from Sharon D (Relative of Resident) published on 6 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie loves the home and can not speak higher of the staff, nothing is too much trouble.
Every time I visit, the staff offer drinks and ask me if I want to stay for something to eat. All departments of staff work as one team. My auntie loves the food and enjoys the friendships she has made in Osborne
House. She is very happy here. Well done to everyone for the great job you do.
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Review from Nathalie B (Daughter-in-law of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law only stayed for respite and unfortunately died during that time. But nothing was too much. The staff were lovely and supportive during a sad time for us. I would thoroughly recommend Osborne House. It's spotless and doesn't have that old people's home smell you normally get. The food
is cooked on the premises every day to a high quality. Thank you for also taking care of my mother-in-law whilst she spent several hours there every day. They fed her and offered her a room when we needed to stay 24/7 at the end. We were allowed to make ourselves hot drinks, which really helped when you're there a long time.
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Review from B W (Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy to be living at Osborne House.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Osborne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Osborne House is calculated as follows: ( (263 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 295 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Osborne House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (26)

Allison

Allison Gill

Job Title: Home manager Joined: 2025

Hello, my name is Allison. I joined Osborne House in July 2025. I am a registered nurse with extensive experience in the NHS. I have worked in the care home sector since 2019.

Mandy

Mandy

Job Title: Deputy Manager Joined: 2022

Hi, I'm Mandy and I'm the Deputy Manager at Osborne House!

Elena

Elena

Job Title: Night Manager/Registered Nurse (Nights) Joined: 2023

Hi, I'm Elena and I'm the Night Manager at Osborne House!

Takura

Takura

Job Title: Registered Nurse (Days) Joined: 2025

Hello, my name is Takura, I'm a registered Nurse working day shifts at Osborne House.

Les

Les

Job Title: Registered Nurse (Days and Nights) Joined: 2025

Hello, my name is Les. I'm a registered nurse working days and nights at Osborne House.

Sarah

Sarah

Job Title: Registered Nurse (Nights) Joined: 2022

Hi, I'm Sarah and I'm a registered Nurse at Osborne House!

Elaine

Elaine

Job Title: Residential Unit Manager (Days) Joined: 2015

Hi, I'm Elaine, and I'm the Residential Manager at Osborne House!

Elaine

Elaine

Job Title: Dementia Unit Manager (Days) Joined: 2020

Hi, I'm Elaine, and I'm the Dementia Manager at Osborne House!

Annette

Annette

Job Title: Unit Manager (Days) Joined: 2022

Hi, I'm Annette and I'm a Unit Manager at Osborne House!

Ashleigh

Ashleigh

Job Title: Unit Manager (Days) Joined: 2024

Hi, I'm Ashleigh and I'm a Unit Manager at Osborne House!

Beth

Beth

Job Title: Unit Manager (Days) Joined: 2019

Hi, I'm Beth and I'm a Unit Manager at Osborne House!

Bindhu

Bindhu

Job Title: Senior Care Assistant (Nights) Joined: 2023

Hi, I'm Bindhu and I'm a Senior Care Assistant at Osborne House!

Claire

Claire

Job Title: Senior Care Assistant (Nights) Joined: 2015

Hi, I'm Claire and I'm a Senior Care Assistant at Osborne House!

Emma

Emma

Job Title: Senior Care Assistant (Days) Joined: 2019

Hi, I'm Emma and I'm a Senior Care Assistant at Osborne House!

Deepthy

Deepthy

Job Title: Senior Care Assistant (Days) Joined: 2024

Hi, I'm Deepthy and I'm a Senior Care Assistant at Osborne House!

Dawn

Dawn

Job Title: Activities Coordinator Joined: 2022

Hi, I'm Dawn and I'm the Activities Coordinator at Osborne House!

Lacylee

Lacylee

Job Title: Activities Assistant Joined: 2018

My name is Lacylee, and I am the Activities Assistant here at Osborne House. I first came to Osborne House on placement from college and I knew this was where I wanted to work. I started 3 years ago on the domestic team and then moved to the activities team when a vacancy became available. I love spending time with the residents and engaging them in meaningful person-centred activities.

Luke

Luke

Job Title: Head Chef Joined: 2025

Hi my name is Luke I work as head chef at Osborne House

Gavin

Gavin

Job Title: Chef Joined: 2015

Hi, I'm Gav and I'm a Chef at Osborne House!

Rachel

Rachel

Job Title: Business Administrator Joined: 2022

Hi, I'm Rachel and I'm the Business Administrator for Osborne House!

Louise

Louise

Job Title: Business Administrator Joined: 2023

Hi, I'm Louise and I'm the Business Administrator at Osborne House!

Janet

Janet

Job Title: Housekeeper Joined: 2013

I joined Osborne House in 2013 when the care home was about to open.


I had previously worked in another care setting as a housekeeper for 4 years before this.


I am welcoming, bubbly, and enthusiastic about my role and Osborne House.


From day one of working at Osborne House, I have loved and still love my job, it is very rewarding.


Interacting with staff, residents and visitors on a daily basis is something I love! Each day is different.


I enjoy helping in other aspects of the home as well as Housekeeping. I am proud to run an excellent team, and be part of an excellent team at Osborne House.

Isobel

Isobel

Job Title: Laundry Assistant Joined: 2015

Hi, I'm Isobel and I'm a Laundry Assistant at Osborne House!

Sarah

Sarah

Job Title: Domestic & Laundry Assistant Joined: 2024

Hi, I'm Sarah, and I'm a Domestic & Laundry Assistant at Osborne House!

Susan

Susan

Job Title: Domestic Assistant Joined: 2019

Hi, I'm Sue and I'm a Domestic Assistant at Osborne House!

Daniel

Daniel

Job Title: Maintenance Joined: 2022

Hi, I'm Danny and I'm the Maintenance at Osborne House!

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