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The home has 74 well-appointed bedrooms over three floors, all with en suite toilet and showers. There are secluded gardens and some bedrooms have patio access. Osborne House is very well equipped to encourage...
Care Provided by Osborne House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees are based on a detailed assessment of individual needs, care requirements, and level of support. To discuss how we can help, please feel free to get in touch with us.
The price(s) shown are provided by the care home. Contact Osborne House Care Home for full pricing details and T&Cs.
Contact Osborne House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Crown Care
- Private Owned
Person in charge
- Allison Gill(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2013
- Number of floors: 3
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Visiting
- Open visiting, other than protected mealtimes front door has a security key code.
Parking
- Free spacious car park on site
Osborne House Care Home Reviews (96)
Osborne House Care Home has a Review Score of 9.8 (9.849) out of 10, based on 34 reviews in the last 2 years.
Over all time Osborne House Care Home has 96 reviews.
Having a friend in Osborne House and not being allowed in, I've followed the social media and seen all the positivity Osborne House has been sharing. I believe they have been covid free which is great, it makes me so happy knowing my childhood friend is still being well looked after during these challenging times. Well done to everyone.
Mum went into Osborne House at the end of June 2020 from York A&E. Mum has Vascular Dementia and had home carers and myself as her main carer. Since Mum has been at Osborne House we are so pleased and happy to see the change in her. From being very confused, upset and anxious with poor mobility, she is now very happy, eating well and mobile. We knew nothing about Osborne House and cannot believe how lucky we are Mum was sent here. All the staff are brilliant, they care for Mum and indirectly us as well. Nothing is too much trouble for the staff, they go above and beyond in what they do. There are always activities going on like drawing, baking. We have mainly known the home through window or garden visits due to lockdowns and we look forward to being able to go in and have a cuppa and a big hug with Mum. We cannot thank the manager and all the staff enough for looking after our Mum so well.
Mum has Vascular Dementia and was transferred to Osborne House from York A&E at the end of June 2020. Since Mum has been there we have been amazed at the change, from being very confused, upset and anxious with poor mobility she is now settled, happy and with improved mobility. We knew nothing about Osborne House and feel very lucky that Mum was sent there. The staff are brilliant, both in caring for Mum and indirectly us as well. There is always something organised for Mum to do and she is happy to join in. We have only had garden and window visits due to lockdown and look forward to when we can go in for a cup of tea and a big hug with her. We cannot thank them enough for everything they do.
Mum has been in Osborne House since January 2015. She has been very well taken care of, the staff are helpful and always very friendly, they go above and beyond what I would think is the norm. For example, Mum had a big Birthday last year and her family were included in the celebrations from all over the world via Zoom. A huge thank you goes out to the staff for making this happen. During Covid times we have been able to Facetime with mum with the help of a staff member, usually when her shift has finished. Osborne House have done an amazing job of keeping the virus out of the Home. Thank you for all you are doing in these troubling times to keep the Residents safe. The activities that are offered are varied and interesting; they certainly made Christmas a happy and creative event, as they do with all major celebrations, community or personal.
In my opinion, Osborne House is a first-class establishment. I have been very comfortable. The staff are exceptional, nothing is too much to ask. Food is first-class, including a visit from the chef for food preferences. Thank you to all.
The staff were excellent and attentive, the food was good, varied and plentiful. Attention to needs - excellent.
My experience of Osborne House has been excellent. The staff are all extremely friendly and professional. Everywhere is spotless. My aunt's physical condition has improved dramatically since arriving there. I have enjoyed meals with my aunt, the food was delicious.
My mum first used Osborne House for respite, back in July 2019, then moved in full time in September the same year. The care she has been given is excellent. Lovely clean rooms, the staff are so friendly and caring, always smiling and chatting, great food menu, great activities for all the residents to join in with and a lovely garden. My mum is so happy there, she’s made some good friends.
My mum has been a resident for just over a year. The room she is in is big, clean and nicely decorated. The staff are really caring and look after my mum well. She can be stubborn at times if she doesn’t want to do something but the staff know her well and know how to deal with her. She is in her bed most of the time but they do try and persuade her to get out and sometimes succeed. The home has the same challenges as they all do but overall the family have been very happy. The chance to video call my mum in these difficult times is great and I know she enjoys them.
Mum celebrated her 100th birthday in November, a tribute to how well she was being looked after. I can't thank them enough.
Every time I visit, the staff offer drinks and ask me if I want to stay for something to eat. All departments of staff work as one team. My auntie loves the food and enjoys the friendships she has made in Osborne House. She is very happy here. Well done to everyone for the great job you do.
My father-in-law only stayed for respite and unfortunately died during that time. But nothing was too much. The staff were lovely and supportive during a sad time for us. I would thoroughly recommend Osborne House. It's spotless and doesn't have that old people's home smell you normally get. The food is cooked on the premises every day to a high quality. Thank you for also taking care of my mother-in-law whilst she spent several hours there every day. They fed her and offered her a room when we needed to stay 24/7 at the end. We were allowed to make ourselves hot drinks, which really helped when you're there a long time.
I am very happy to be living at Osborne House.
I would like to acknowledge the superb care given to my wife during her brief stay. In particular, I would like to thank the staff for the tremendous support that they provided in a respectful and friendly manner. As a frequent visitor, I was always welcomed and was confident that my wife was receiving the care that she needed.
The care that my mother received was professional and of the highest quality. All the staff, from nursing, general services, to management and administration was warm, caring and approachable. Nothing was too much trouble. Above all, every member of the team treated my mother, my father and the rest of the family with absolute dignity and respect. The home is fantastic and you should be proud of everyone there.
Thank you very much for such a positive review, we are pleased that we are achieving these standards of care, and I was especially pleased that it shows that dignity is being respected.
My Auntie has been in Osborne House for nearly 3 years and has been looked after extremely well by all on the dementia unit, could not ask for more. The care and understanding has been outstanding with all. The home itself is a good and very calm and collective place. I could not ask for more, thank you Osborne House and thank you, staff, for all that you are doing. Kind regards.
Thank you for taking the time to post a review, it is nice to read such positive feedback, which is a great boost for staff to be recognised.
The tightening of security has possibly gone too far, especially as a few weeks ago my wife and I and 2 others waited outside for 15 minutes before we could rouse someone to open the door.
I am sorry that you experienced such a long wait, I am sure you understand that the safety and security of our residents is paramount.
I was at Osborne House for a week's respite. The deputy manager was excellent. The activities were also good and I enjoyed an exercise group and a hand massage. The big negative, for me, was the buzzers which seemed to ring all the time day and night.
I am pleased that you enjoyed your stay with us, especially the activities.
There is a large selection of activities available. This is managed extremely well by the activities coordinator.
The housekeeping staff are amazing, so helpful and efficient.
Overall, very happy.
Very calm when faced with difficult situations and patients. My aunt has been there for over 3 years and the level of care has been second to none. The floor is calm and well organised.
Food is also really good.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 26 June 2026Please contact us for more information on our vacancies for Residential Care, Dementia Care, Nursing Care and Respite Care.
News (0) & Events (0)
There are no news items for Osborne House Care Home.
There are no upcoming events for Osborne House Care Home.
Awards / Recognitions (5)
- 28 Feb 2023Recipient: Crown Care
- 30 Jun 2022Recipient: Crown Care
- 30 Jun 2021Recipient: Crown Care
Accreditations
There are no accreditations posted yet for Osborne House Care Home.
Meet the Team (26)

Hello, my name is Allison. I joined Osborne House in July 2025. I am a registered nurse with extensive experience in the NHS. I have worked in the care home sector since 2019.

Hello, my name is Les. I'm the Deputy Home manager at Osborne House and also a registered nurse. I work Monday to Friday and am happy to help with any concerns.

Hi, I'm Elena and I'm the Night Manager at Osborne House!

Hello, my name is Takura, I'm a registered Nurse working day shifts at Osborne House.

Hi, I'm Sarah and I'm a registered Nurse at Osborne House!

Hello, my name is Mandy. I'm a registered nurse, and I have worked at Osborne House since 2025. I have a wealth of experience in the care sector and look forward to meeting you.

Hi, I'm Elaine, and I'm the Residential Manager at Osborne House!

Hi, I'm Elaine, and I'm the Dementia Manager at Osborne House!

Hi, I'm Annette and I'm a Unit Manager at Osborne House!

Hi, I'm Ashleigh and I'm a Unit Manager at Osborne House!

Hi, I'm Beth and I'm a Unit Manager at Osborne House!

Hi, I'm Bindhu and I'm a Senior Care Assistant at Osborne House!

Hi, I'm Claire and I'm a Senior Care Assistant working nights at Osborne House

Hi, I'm Emma and I'm a Senior Care Assistant at Osborne House!

Hello, my name is Limmy. I have worked at Osborne House since October 2023; you will find me mostly working on the ground-floor unit.

Hi, I'm Dawn and I'm the Activities Coordinator at Osborne House!

My name is Lacylee, and I am the Activities Assistant here at Osborne House. I first came to Osborne House on placement from college and I knew this was where I wanted to work. I started 3 years ago on the domestic team and then moved to the activities team when a vacancy became available. I love spending time with the residents and engaging them in meaningful person-centred activities.

Hi my name is Luke I work as head chef at Osborne House

Hi, I'm Gav and I'm a Chef at Osborne House!

Hi, I'm Rachel and I'm the Business Administrator for Osborne House!

Hi, I'm Louise and I'm the Business Administrator at Osborne House!

I joined Osborne House in 2013 when the care home was about to open.
I had previously worked in another care setting as a housekeeper for 4 years before this.
I am welcoming, bubbly, and enthusiastic about my role and Osborne House.
From day one of working at Osborne House, I have loved and still love my job, it is very rewarding.
Interacting with staff, residents and visitors on a daily basis is something I love! Each day is different.
I enjoy helping in other aspects of the home as well as Housekeeping. I am proud to run an excellent team, and be part of an excellent team at Osborne House.

Hi, I'm Isobel and I'm a Laundry Assistant at Osborne House!

Hi, I'm Sarah, and I'm a Domestic & Laundry Assistant at Osborne House!

Hi, I'm Sue and I'm a Domestic Assistant at Osborne House!

Hi, I'm Danny and I'm the Maintenance at Osborne House!
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