Osborne House

Union Lane, Selby YO8 4AU
Review Us
9.8 90 Reviews
  • Osborne House, Selby
Osborne House is a well established care home built with due care and attention to provide care for older people and to meet the expectations of the citizens of Selby and surrounding areas of North Yorkshire.

The home has 74 well-appointed bedrooms over three floors, all with en suite toilet and showers. There are secluded gardens and some bedrooms have patio access. Osborne House is very well equipped to encourage and maintain dignity, privacy and independence. A full activity programme is in place to encourage residents to pursue hobbies or even discover new ones.

The home's Butterfly Wing is a 14 bed dementia residential unit caring and supporting those with dementia to live as full and independent life as possible. Incorporating person-centred care with appropriate health and safety requirements to ensure the best quality of life for all residents in a safe and comfortable environment.

The Nightingale Floor is an 18 bed general nursing unit delivering nursing care in a warm and welcoming environment to promote health and wellbeing. The Nightingale floor is both able to provide clinical support and a friendly atmosphere to residents and families alike.

Ladybird is a 27 bed general residential unit providing support for those who need just a little help in their day to day lives, ensuring those who can still maintain their independence and individuality do so to the best of their ability. The various sitting rooms provide ample space for socialising or entertaining family and friends and there are also quiet lounges where the beautiful surroundings can just be enjoyed.

The Lavender Wing is a 15 bed dementia residential unit caring and supporting those with dementia to live as full and independent life as possible. Incorporating person-centred care with appropriate health and safety requirements to ensure the best quality of life for all residents in a safe and comfortable environment.
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Care Provided by Osborne House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1437 – £1437
  • Self-Funded Residential Dementia Care: £1505 – £1505
  • Self-Funded Nursing Care: £1573 – £1828
  • RESPITE Self-Funded Residential Care: £1437 – £1437
  • RESPITE Self-Funded Residential Dementia Care: £1505 – £1505
  • RESPITE Self-Funded Nursing Care: £1573 – £1828

Our fees are based on a detailed assessment of individual needs, care requirements, and level of support. To discuss how we can help, please feel free to get in touch with us.

These prices are only a guideline, please contact Osborne House to find out the exact price for your requirements.

Contact Osborne House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Osborne House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Allison Gill (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Open visiting, other than protected mealtimes front door has a security key code.

Parking

  • Free spacious car park on site

Osborne House Reviews (90)

9.8

Osborne House has a Review Score of 9.8 (9.831) out of 10, based on 29 reviews in the last 2 years.
Over all time Osborne House has 90 reviews.

Overall Experience
  • 76
  • 12
  • 2
  • 0
  • 0
Date Published
  • 90
  • 14
  • 17
  • 29
  • 61
Reviewer Connection to Osborne House
  • 32
  • 17
  • 9
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
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  • 2
  • 2
  • 1
  • 1
  • 1
Total of 90, showing 61-80
Review from Heather B (Niece of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Osborne House has been excellent. The staff are all extremely friendly and professional. Everywhere is spotless. My aunt's physical condition has improved dramatically since arriving there. I have enjoyed meals with my aunt, the food was delicious.
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Review from Mark T (Son of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum first used Osborne House for respite, back in July 2019, then moved in full time in September the same year. The care she has been given is excellent. Lovely clean rooms, the staff are so friendly and caring, always smiling and chatting, great food menu, great activities for all the residents
to join in with and a lovely garden. My mum is so happy there, she’s made some good friends.
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Review from Ashley H (Son of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident for just over a year. The room she is in is big, clean and nicely decorated. The staff are really caring and look after my mum well. She can be stubborn at times if she doesn’t want to do something but the staff know her well and know how to deal with her. She is in her bed
most of the time but they do try and persuade her to get out and sometimes succeed. The home has the same challenges as they all do but overall the family have been very happy. The chance to video call my mum in these difficult times is great and I know she enjoys them.
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Review from Audrey W (Daughter of Resident) published on 6 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum had been a resident at Osborne House for over two years until she passed away at the weekend. I can't fault the care she has received during that time. The staff have been both professional and caring, creating a friendly relaxed atmosphere for the residents.
Mum celebrated her 100th birthday
in November, a tribute to how well she was being looked after. I can't thank them enough.
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Review from Sharon D (Relative of Resident) published on 6 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie loves the home and can not speak higher of the staff, nothing is too much trouble.
Every time I visit, the staff offer drinks and ask me if I want to stay for something to eat. All departments of staff work as one team. My auntie loves the food and enjoys the friendships she has made in Osborne
House. She is very happy here. Well done to everyone for the great job you do.
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Review from Nathalie B (Daughter-in-law of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law only stayed for respite and unfortunately died during that time. But nothing was too much. The staff were lovely and supportive during a sad time for us. I would thoroughly recommend Osborne House. It's spotless and doesn't have that old people's home smell you normally get. The food
is cooked on the premises every day to a high quality. Thank you for also taking care of my mother-in-law whilst she spent several hours there every day. They fed her and offered her a room when we needed to stay 24/7 at the end. We were allowed to make ourselves hot drinks, which really helped when you're there a long time.
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Review from B W (Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy to be living at Osborne House.
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Review from Brian J (Husband of Resident) published on 12 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to acknowledge the superb care given to my wife during her brief stay. In particular, I would like to thank the staff for the tremendous support that they provided in a respectful and friendly manner. As a frequent visitor, I was always welcomed and was confident that my wife was receiving
the care that she needed.
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Review from Penelope T (Daughter of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my mother received was professional and of the highest quality. All the staff, from nursing, general services, to management and administration was warm, caring and approachable. Nothing was too much trouble. Above all, every member of the team treated my mother, my father and the rest
of the family with absolute dignity and respect. The home is fantastic and you should be proud of everyone there.
Reply from Osborne Manager, Manager at Osborne HouseThank you very much for such a positive review, we are pleased that we are achieving these standards of care, and I was especially pleased that it shows that dignity is being respected.
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Review from K C (Niece of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Auntie has been in Osborne House for nearly 3 years and has been looked after extremely well by all on the dementia unit, could not ask for more. The care and understanding has been outstanding with all. The home itself is a good and very calm and collective place. I could not ask for more, thank
you Osborne House and thank you, staff, for all that you are doing. Kind regards.
Reply from Osborne Manager, Manager at Osborne HouseThank you for taking the time to post a review, it is nice to read such positive feedback, which is a great boost for staff to be recognised.
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Review from Jude T (Brother of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The tightening of security has possibly gone too far, especially as a few weeks ago my wife and I and 2 others waited outside for 15 minutes before we could rouse someone to open the door.
Reply from Osborne Manager, Manager at Osborne HouseI am sorry that you experienced such a long wait, I am sure you understand that the safety and security of our residents is paramount.
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Review from T C (Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was at Osborne House for a week's respite. The deputy manager was excellent. The activities were also good and I enjoyed an exercise group and a hand massage. The big negative, for me, was the buzzers which seemed to ring all the time day and night.
Reply from Osborne Manager, Manager at Osborne HouseThank you for taking the time to post a review, and thank you for the letter you sent me regarding your stay.
I am pleased that you enjoyed your stay with us, especially the activities.
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Review from G C (Nephew of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff on the dementia unit are fantastic.
Very calm when faced with difficult situations and patients. My aunt has been there for over 3 years and the level of care has been second to none. The floor is calm and well organised.
Food is also really good.
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Review from K S (Daughter of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, both nurses and carers are outstanding on the nursing floor. Their care and dedication is always highly professional.
There is a large selection of activities available. This is managed extremely well by the activities coordinator.
The housekeeping staff are amazing, so helpful and efficient.
Overall,
very happy.
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Review from Christopher E (Cousin of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very good to my cousin and the staff are very good and look after his needs.
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Review from Aine K (Daughter-in-law of Resident) published on 2 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have just returned from visiting a new resident to your facility who is sadly suffering with Alzheimer's. My mother in law has been unwell for a while and the family wanted to see how a short stay would be taken by her. While she was confused at times she was welcomed in by all the staff and to our
great pleasure, we were made aware of the daily activities provided by this facility. She participated in all activities as the staff would come to collect her each day.
The facility is warm, clean and the food and service provided were excellent. Myself and my husband who was worried about how she would react to this change were grateful that she was being very well looked after and all her needs were being met by the incredibly friendly staff.
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Review from Heather S (Daughter of Resident) published on 23 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents came into Osbourne House after Dad had a series of falls. Mum has Alzheimer’s but they got a room together here and they are very happy. The staff have been brilliant in nursing Dad back to health. I would not hesitate in recommending this home based on the current permanent staff working
here. They go the extra mile for all the residents with friendliness, care and compassion.
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Review from Derek H (Son of Resident) published on 23 August 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
Modern home dealing with multiple levels of care need, over three floors.
Good range of activity programmes and additional support services such as hairdresser, chiropodist and dentist.
Staff are supportive and attentive but could do with more of them to better cover busy periods.
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Review from Sharon C (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express my gratitude for all the care and love all the staff showed towards my dad whilst at Osborne House. They have been extremely helpful to me and my family whilst my dad was with them. A great big thank you from me.
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Review from S S (Niece of Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle is settled in the home, he likes all the staff and the food.


I always find the staff friendly and helpful and my uncle always looks clean as does his room.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Osborne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Osborne House is calculated as follows: ( (294 Excellents x 5) + (42 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 344 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Osborne House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (25)

Allison

Allison Gill

Job Title: Home manager Joined: 2025

Hello, my name is Allison. I joined Osborne House in July 2025. I am a registered nurse with extensive experience in the NHS. I have worked in the care home sector since 2019.

Les

Les

Job Title: Deputy Home Manager Joined: 2025

Hello, my name is Les. I'm the Deputy Home manager at Osborne House and also a registered nurse. I work Monday to Friday and am happy to help with any concerns.

Elena

Elena

Job Title: Night Manager/Registered Nurse (Nights) Joined: 2023

Hi, I'm Elena and I'm the Night Manager at Osborne House!

Takura

Takura

Job Title: Registered Nurse (Days) Joined: 2025

Hello, my name is Takura, I'm a registered Nurse working day shifts at Osborne House.

Sarah

Sarah

Job Title: Registered Nurse (Nights) Joined: 2022

Hi, I'm Sarah and I'm a registered Nurse at Osborne House!

Elaine

Elaine

Job Title: Residential Unit Manager (Days) Joined: 2015

Hi, I'm Elaine, and I'm the Residential Manager at Osborne House!

Elaine

Elaine

Job Title: Dementia Unit Manager (Days) Joined: 2020

Hi, I'm Elaine, and I'm the Dementia Manager at Osborne House!

Annette

Annette

Job Title: Unit Manager (Days) Joined: 2022

Hi, I'm Annette and I'm a Unit Manager at Osborne House!

Ashleigh

Ashleigh

Job Title: Unit Manager (Days) Joined: 2024

Hi, I'm Ashleigh and I'm a Unit Manager at Osborne House!

Beth

Beth

Job Title: Unit Manager (Days) Joined: 2019

Hi, I'm Beth and I'm a Unit Manager at Osborne House!

Bindhu

Bindhu

Job Title: Senior Care Assistant (Nights) Joined: 2023

Hi, I'm Bindhu and I'm a Senior Care Assistant at Osborne House!

Claire

Claire

Job Title: Senior Care Assistant (Nights) Joined: 2015

Hi, I'm Claire and I'm a Senior Care Assistant at Osborne House!

Emma

Emma

Job Title: Senior Care Assistant (Days) Joined: 2019

Hi, I'm Emma and I'm a Senior Care Assistant at Osborne House!

Deepthy

Deepthy

Job Title: Senior Care Assistant (Days) Joined: 2024

Hi, I'm Deepthy and I'm a Senior Care Assistant at Osborne House!

Dawn

Dawn

Job Title: Activities Coordinator Joined: 2022

Hi, I'm Dawn and I'm the Activities Coordinator at Osborne House!

Lacylee

Lacylee

Job Title: Activities Assistant Joined: 2018

My name is Lacylee, and I am the Activities Assistant here at Osborne House. I first came to Osborne House on placement from college and I knew this was where I wanted to work. I started 3 years ago on the domestic team and then moved to the activities team when a vacancy became available. I love spending time with the residents and engaging them in meaningful person-centred activities.

Luke

Luke

Job Title: Head Chef Joined: 2025

Hi my name is Luke I work as head chef at Osborne House

Gavin

Gavin

Job Title: Chef Joined: 2015

Hi, I'm Gav and I'm a Chef at Osborne House!

Rachel

Rachel

Job Title: Business Administrator Joined: 2022

Hi, I'm Rachel and I'm the Business Administrator for Osborne House!

Louise

Louise

Job Title: Business Administrator Joined: 2023

Hi, I'm Louise and I'm the Business Administrator at Osborne House!

Janet

Janet

Job Title: Housekeeper Joined: 2013

I joined Osborne House in 2013 when the care home was about to open.


I had previously worked in another care setting as a housekeeper for 4 years before this.


I am welcoming, bubbly, and enthusiastic about my role and Osborne House.


From day one of working at Osborne House, I have loved and still love my job, it is very rewarding.


Interacting with staff, residents and visitors on a daily basis is something I love! Each day is different.


I enjoy helping in other aspects of the home as well as Housekeeping. I am proud to run an excellent team, and be part of an excellent team at Osborne House.

Isobel

Isobel

Job Title: Laundry Assistant Joined: 2015

Hi, I'm Isobel and I'm a Laundry Assistant at Osborne House!

Sarah

Sarah

Job Title: Domestic & Laundry Assistant Joined: 2024

Hi, I'm Sarah, and I'm a Domestic & Laundry Assistant at Osborne House!

Susan

Susan

Job Title: Domestic Assistant Joined: 2019

Hi, I'm Sue and I'm a Domestic Assistant at Osborne House!

Daniel

Daniel

Job Title: Maintenance Joined: 2022

Hi, I'm Danny and I'm the Maintenance at Osborne House!

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