Perry Manor

Charles Hastings Way, Worcester WR5 1ET
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9.9 177 Reviews
  • Perry Manor, Worcester
Perry Manor care home provides round-the-clock residential, dementia and nursing care for older people.

The purpose-built care home has its own cinema, café and hair and beauty salon – creating a lively community atmosphere where your loved one can spend the day doing whatever they wish.

From the physical design of the care home through to the care delivered by a highly trained team, and even the delicious food served, everything about Perry Manor will support your loved one to continue living a fulfilling and enjoyable life.

The lifestyle team organises a range of group and one-to-one activities, outings and regular entertainment, all designed around residents' hobbies, likes and preferences.

Perry Manor is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high quality, person-centred care to residents at the end of their life.
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Care Provided by Perry Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1554
  • Self-Funded Residential Dementia Care: from £1649
  • Self-Funded Nursing Care: from £1819
  • Self-Funded Nursing Dementia Care: from £1914
  • RESPITE Self-Funded Residential Care: from £1764
  • RESPITE Self-Funded Residential Dementia Care: from £1859
  • RESPITE Self-Funded Nursing Care: from £2029
  • RESPITE Self-Funded Nursing Dementia Care: from £2124

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Perry Manor to find out the exact price for your requirements.

Contact Perry Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Perry Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Katherine Matthews (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (82)
  • Single Rooms with Ensuite Wet Room (82)

Parking

  • On site

Perry Manor Reviews (177)

9.9

Perry Manor has a Review Score of 9.9 (9.927) out of 10, based on 37 reviews in the last 2 years.
Over all time Perry Manor has 177 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Perry Manor
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Total of 177, showing 21-40
Review from Carol M (Friend of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Signposting inside and out. My problem was finding the Perry Manor Care Home and finding my way around inside. Outside, driving alone, I did not see the name Perry Manor written on the wall of the building, nor spot any signposts as I drove into the hospital grounds. You need much better signposting.
Inside, instructed to go to floor 2, when I left the lift there was no label on the office in front of me, so I wandered around far too much.
Reply from Samantha Debenham, Reviews Team at Perry Manor

Thank you for your constructive feedback, however, we are surprised to hear of your difficulty navigating the home. We have ample signage surrounding the property, as well as near the roundabout before entering the driveway. We also have several signs along the driveway directing visitors to car parking. Once inside the home, we have wall-mounted signage directing visitors to our different suites. Our helpful team are also always on hand to guide you if you need help in future.

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Review from Jane D (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent her final year at Perry Manor. The care she received was second to none. She was happy here and we could not have wished for better care.
Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi Jane, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Kenneth P (Husband of Resident) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home.
Very glad my wife had her last few months here.
Carers were second to none in the care for her.
Reply from Caprice Geisha, Reviews Team at Perry Manor

Thank you very much for taking the time to leave us feedback about your experience.At Perry Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from June M (Respite Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Perry Manor made me feel very welcome and at home. The care and attention I received were excellent, nothing was too much. The facilities are wonderful, especially the cafe with its delicious cakes, where I was able to sit in comfort with my visitors. I was only at Perry Manor for a
few short weeks while I recovered from a recent hospital stay but I would definitely come back if I needed the extra help. Fantastic food too!
Reply from Reviews Team, Reviews Team at Perry Manor

Hi June, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from S H (Respite Resident) assisted by family/friend published on 3 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A new personal experience, very apprehensive to start but relaxed as soon as I met the staff. All staff comforted me and allowed me to be myself. The staff made my stay at Perry Manor beautiful. The team working for a particular department knew exactly what I needed. Their activities were very much
appreciated. Everyone made it a very helpful and lovely experience.
Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from L J (Sister of Resident) published on 3 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you very much for giving my sister such a helpful and positive experience. You were all so very kind and supportive. Perry Manor certainly deserves it's 'outstanding' inspection report. You are indeed outstanding.
With warmest thanks to you all.
Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from P B (Nephew of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perry Manor has looked after my aunt very well since she moved in December 2023. The staff have been excellent and kept us informed throughout, whenever needed. They have shown patience, a caring, mature dedication and a wish to ensure my aunt was always looked after. Communication of activities has
been good, with reception staff attentive and areas to sit and get refreshments well-stocked. One negative was other residents taking possessions and hearing aids.
Reply from Samantha Debenham, Reviews Team at Perry Manor

We are so pleased to hear of your aunt's experience during her stay at Perry Manor. Our truly dedicated team work hard to ensure both residents and their families receive the very best care and attention. Likewise, our activities team are committed to fulfilling residents' lives, so it's wonderful to hear your comments echo this. Unfortunately those living with dementia can, at times, pick up others belongings believing they are theirs. We recommend these are labelled and kept securely in resident's rooms when not in use, so they do not get lost. We can also offer the capacity to lock bedrooms if families wish. Should any of our team find another resident's belongings in the wrong room, these are returned straight away.

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Review from S W (Niece of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My spirited aunt spent her last 4 months at Perry Manor Cromwell Suite, enduring dementia and what proved to be incurable cancer, together with deafness and increasing mobility issues. She found her physical and mental limits challenging, which made her care complex and sometimes testing. She received
effective, respectful, dignified and individualised care; her room and the building, food, available activities, and never-ending good humour from qualified, well-managed and patient staff around her were all outstanding; she fully appreciated it and accepted it. Nurses worked with excellent local NHS support as her medical needs grew, anticipating each step to control pain. Everything that could be done was done well. Her end-of-life care was of the highest standard available anywhere, and the succession of family members rotating to be with her then was welcomed as if it was no trouble at all. We were so very pleased to have found Perry Manor, and I recommend it without reservation.
Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from T T (Niece of Resident) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunty has been a resident at Perry Manor for several weeks and I could not be happier. the staff treat her with compassion and respect, ensuring that they include her in all decisions pertaining to her care needs. There is a fabulous choice of activities, the menu is exceptional and the staff are
always smiling. I would highly recommend this home to anyone needing care.
Reply from Reviews Team, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Eliza B (Sister-in-law of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law moved to Perry Manor in January 2023, after hospitalisation and a short stay in a one-to-one care setting. He has complex needs and lives in the Malvern Unit.
The staff at Perry Manor are exceptionally calm and compassionate, despite working with people with very challenging behaviours.
My brother-in-law is treated with respect and enabled to do things as well as he is able, even though he can react and respond in varying ways. Meals are always high quality and appealing.
Staff have also enabled my brother-in-law to do things which he might enjoy. On his birthday, we were able to have a private showing of one of his favourite ballets in the cinema with cake and Prosecco! On days when my brother-in-law remembers his home, he says he would like to return. Whilst Perry Manor can never be ‘home’, everyone does their best to make it a place of safety, where residents are treated kindly, kept clean and comfortable, dressed in clothes they like and have unrestricted visits by friends and family.
Reply from Reviews Team at Perry Manor

Hi Eliza, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from John R (Son of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Perry Manor since November 2023. We’re so pleased that we chose this care home for Mum. It was a big decision to make for all the family. We were immediately impressed by what we saw, and how helpful and professional the admissions team was.
This continued throughout the admission
process, the early days at the home, and up to the present date. It’s not hard to see why Perry Manor has such a high Care Commission report score. The staff have been excellent, listening to our feedback and acting on it. Mum has improved dramatically, in particular, how much better her appetite is and putting weight back on. Also getting involved in the regular daily activities that the events team puts on, and enjoying the wildlife in view from her room. The café area, in a lovely bright conservatory, with complimentary cakes and tea/coffee is a great place to sit and chat with family during visits. The car parking and accessibility of the home also add to the whole experience.
Reply from Reviews Team, Reviews Team at Perry Manor

Thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Jantil M (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and I had never intended that she would spend her last days in a care home and it had felt like a very difficult choice to make, but all these months later, I can honestly say there is nowhere else I would have chosen her to be.
She was cared dor with such love and compassion. Perry Manor
staff are like a family who treat guests with the utmost dignity and humanity.
Reply from Caprice Geisha, Reviews Team at Perry Manor

Thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from B H (Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place to be in. All the staff are so thoughtful and kind. If all care homes were like Perry Manor it would be a nicer world. I can't praise it enough. It's not a building, it's the people who work in it that make it homely. Can't fault it in any way.
Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from W O (Daughter of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been consistently impressed by the care and professionalism of all the staff and the ongoing evident ethos of continued learning to deliver the most up-to-date dementia care practice.
The high-quality activities schedule every week is remarkable and activities are tailored to individual resident's
wishes and capability to engage. There is proactive communication with resident's facilities by reading newsletters and a weekly published activities calendar.
Catering for resident's meals is also very high standard.
Reply from Caprice Geisha, Reviews Team at Perry Manor

Thank you very much for taking the time to leave us a review about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from R G (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Perry Manor since March 2023. He has dementia and he cannot remember where he is. But he’s well cared for, he is encouraged to join in with lovely recreational activities each day and he is allowed to take a snooze when he needs one. The staff are superb, the management
is exemplary, and our family has been made welcome to join in with activities and to visit when we want to, I’m so relieved Dad is in Perry Manor.
Reply from Caprice Geisha, Reviews Team at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Vanessa T (Respite Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed on the nursing floor of Perry Manor on NHS Continuing Health Care funding after a period in a hospice due to my cancer. When my condition improved a little I lost my NHS funding and went home for care by my GP and community nurses.
I found all the staff at Perry Manor to be caring and helpful
and many took time, over and above their essential tasks, to have conversations with me about my interests and how I was feeling. I felt that they genuinely cared about me and my mental health.
The care regime is structured to ensure the care and safety of people perhaps less able than I was and whilst I appreciate the need for this I occasionally found the regime a little inflexible for my needs.
I am quite a fussy eater and my illness requires a low-fibre diet. The catering staff did their best to accommodate this and I often had meals specially made for me.
The building is modern, well-designed, pleasantly furnished and decorated and always thoroughly cleaned. There are many imaginative activities for those able to take part in them.
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Review from Sarah B (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for 18 months now and the care she receives is exceptional. She is a strong-willed lady with dementia and at times I know she can be challenging, but the staff on Cromwell are so kind and patient finding that little thing to calm and settle her. I'm always amazed that the staff, be
it from housekeeping to catering or carers to management, all seem to know the residents, it truly creates a great family atmosphere! Well done to the manager, you have a fantastic team of Perry Manor and I will be forever grateful!
Reply from Martha Piper, Martha Piper at Perry Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from Peter J (Son of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perry Manor is very welcoming with excellent staff. It is clean and well managed with super communal areas and has a calm atmosphere. Activities are good and the gardens are lovely. Mum's room is clean and tidy and Mum is always nicely dressed and the staff are very caring.
Extremely pleased that we
found Perry Manor for our mum.
Reply from Martha Piper, Reviews Team at Perry Manor

Hi Peter, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.

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Review from Sarah G (Daughter of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom has been in Perry Manor for a number of years. They have been very supportive during her dementia journey. I know that she is in safe hands, is looked after very and is as comfortable as she can be at her stage in the journey.
Reply from Martha Piper, Reviews Team at Perry Manor

Hi Sarah, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Annabel B (Granddaughter of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
An amazing place with staff who treat the residents with care and dignity. We were blown away by the standards of food and the quality of the rooms - I feel so much better leaving my grandad in a place where he is cared so wonderfully for. Many thanks to all the staff!
Reply from Martha Piper, Reviews Team at Perry Manor

Hi Annabel, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.

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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Perry Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.927 for Perry Manor is calculated as follows: ( (422 Excellents x 5) + (4 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 439 Ratings = 4.927
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Perry Manor is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (121)

Meet the Team (1)

Katherine

Katherine Matthews

Job Title: Home Manager Joined: 2016

I’m a qualified Registered Mental Health Nurse, and prior to joining Perry Manor in 2016, I was Deputy Hospital Director of a 63-bed psychiatric hospital in Bristol. I originally joined Care UK in 2006 and worked in its mental health division. The idea of returning to work for the organisation was attractive because I believed in its core values, and respected its ‘care first, business second’ approach.


Since joining the Perry Manor team, I’ve been making positive changes for both the residents and my colleagues. I was thrilled when we received an ‘outstanding’ rating from the Care Quality Commission at our inspection in late 2018. We were the first home in Worcester to achieve this quality rating.


I’ve also been honoured to have won a couple of recent awards for my work. In 2019 I won silver in the British Journal of Nursing Awards and in the same year I won the award for Best Dementia Care Manager at the National Dementia Care Awards.


I’m incredibly proud of the fantastic home we’ve created for older people in Worcester – none of which would have been possible without the commitment and passion of the team at Perry Manor. When you work in a care home you realise that it is organic, there will never be a finished product. It continues to grow, change and develop. Looking ahead, we will continue to strive to deliver the best care to every resident, keeping up-to-date with the latest practice and working with residents and their families to make Perry Manor a home from home for all of our residents.

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