Perry Manor

Charles Hastings Way, Worcester WR5 1ET
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9.9 177 Reviews
  • Perry Manor, Worcester
Perry Manor care home provides round-the-clock residential, dementia and nursing care for older people.

The purpose-built care home has its own cinema, café and hair and beauty salon – creating a lively community atmosphere where your loved one can spend the day doing whatever they wish.

From the physical design of the care home through to the care delivered by a highly trained team, and even the delicious food served, everything about Perry Manor will support your loved one to continue living a fulfilling and enjoyable life.

The lifestyle team organises a range of group and one-to-one activities, outings and regular entertainment, all designed around residents' hobbies, likes and preferences.

Perry Manor is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high quality, person-centred care to residents at the end of their life.
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Care Provided by Perry Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1554
  • Self-Funded Residential Dementia Care: from £1649
  • Self-Funded Nursing Care: from £1819
  • Self-Funded Nursing Dementia Care: from £1914
  • RESPITE Self-Funded Residential Care: from £1764
  • RESPITE Self-Funded Residential Dementia Care: from £1859
  • RESPITE Self-Funded Nursing Care: from £2029
  • RESPITE Self-Funded Nursing Dementia Care: from £2124

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Perry Manor to find out the exact price for your requirements.

Contact Perry Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Perry Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Katherine Matthews (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (82)
  • Single Rooms with Ensuite Wet Room (82)

Parking

  • On site

Perry Manor Reviews (177)

9.9

Perry Manor has a Review Score of 9.9 (9.927) out of 10, based on 37 reviews in the last 2 years.
Over all time Perry Manor has 177 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Perry Manor
  • 67
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Total of 177, showing 41-60
Review from Karen G (Wife of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went to Perry Manor for end-of-life care in November. He was relatively young but had terminal cancer. I visited every day for about 5 weeks and he was always treated with respect, care and kindness. The staff were really lovely, happy to help or stop and chat for a while to help me and members
of our family.
He wasn't able to join in the various activities arranged, but the staff always asked, just in case he changed his mind. For a while, he took great pleasure in making his way to the little cafe area and enjoying the pastries and a coffee. When later, he was obviously distressed or in pain, the staff made every effort to help, treat and comfort him.
They were also so kind to me and the family. I can only say 'Thank God' he spent the last few weeks of his life in such a caring establishment.
Reply from Holly Cole, Reviews Team at Perry Manor

Hi Karen, thank you very much for taking the time to leave us feedback about your experience.
At Perry Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks.

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Review from Robert H (Brother of Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion, on each of my visits, I have not seen any patients treated without respect, dignity and care, also to visitors.
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Review from M H (Wife of Resident) published on 2 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my husband at least five days out of seven. He is in the Malvern Suite. I constantly witness kindness and patience by the caring team. There are often challenging circumstances and I see and hear the calm and understanding and reassuring approach by the team. They appear to understand the special
needs and challenges of all residents. This really reassures me and helps me to have quality time with my husband when I do visit.
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Review from Claire R (Daughter of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perry Manor provided palliative care for the last week of my mother's life. She was provided with the care and dignity she deserved, the staff were absolutely brilliant. They were caring, informative and the communication was fantastic. I highly recommend this care provider, who were supportive to family,
they understood the difficult time we were experiencing.
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Review from N A (Daughter of Resident) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an incredible care home! My mother was here for a number of years and I couldn't have wished for better care for her. The staff are all amazing and looked after my mum so well, it made her time there so special. Towards the end of her life and afterwards, they were amazing and so kind and gentle
with my mum.
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Review from Kim P (Daughter of Resident) published on 21 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perry Manor provided fantastic care for my mother over a period of 4 years. Staff were caring, kind and compassionate up to her passing away there. End of life care was also exceptional. The building is modern, clean and practical with plenty of light and rooms very comfortable.
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Review from E R (Relative of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner's father received care of the highest quality whilst at Perry Manor, he had all that he needed (and more!) both in the care that was given to him and the facilities around him to be comfortable and settled. His end of life care was given with dignity and staff went above and beyond to ensure
that family members were able to be with him. I would absolutely recommend the care home and the whole team.
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Review from Tim T (Son of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, my Dad was only at Perry Manor for a short time, towards the end of his life. But the manager and her team made sure he was as comfortable, happy and dignified as possible. Even whilst some of the facilities and arrangements were still limited due to Covid restrictions, there was an incredible
range of things for Dad to be involved in, if he chose to. The surroundings are wonderful, clean, modern and personalised and the staff team are friendly, professional, endlessly patient with mischievous people (Dad) and always treated Dad with dignity and respect. They made his stay there more fun than I could've imagined. The food and drink were outstanding, as were the variety and choice offered. I wish the staff team there could've known Dad when he was in a better way but I'm so impressed with everything about Perry Manor, it's difficult to put it into words. I'd absolutely recommend this as a place to be, should anyone need care and support from a great team.
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Review from Carole L (Daughter of Resident) published on 5 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a hard review to write as my dad was in Perry Manor for nearly 6 years and passed away at the home in the middle of April.
In those 6 years, we have encountered many different situations. There is a core team of carers who would do anything for him and they loved him like he was part of the
family.
Issues taken to local management were dealt with quickly and the team were very supportive in the final week of his life.
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Review from J C (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed to go into a home very quickly and Perry Manor pulled out all the stops to achieve this. From the time she was admitted the staff have been very kind and caring and nothing is too much trouble for them. Any questions we have are dealt with immediately and efficiently. Thank you all so much.
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Review from Janice W (Daughter of Resident) published on 25 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Perry Manor for 2 weeks respite care in May 2022. The facilities were excellent and the home spotlessly clean. The management team were excellent in offering us support and advice about mum's long term future care. That care and support was greatly appreciated by my family as we
had recently lost our father, and it made a difficult situation more tolerable. Mum received excellent and dignified care from all the staff and her right to choose was respected and valued even though she has Alzheimer's disease. She settled well and told me that the staff were lovely and kind towards her. The activities at Perry Manor were excellent and mum really enjoyed joining in various projects with the other residents. I would highly recommend Perry Manor to any prospective resident.
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Review from A S (Son of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The facilities at Perry Manor matched dad's needs and he started in the Malvern suite in March 2022. It soon became apparent that the team consider each resident as a part of their family. The team took time to consider the detail of care required. In many cases, the decisions taken in the implementation
of care clearly put dads' needs first and the demanding consequent challenges to the staff second. An example being to give dad as much autonomy and freedom as his condition allowed. Such decisions have resulted in dad settling quickly and most importantly allowing him to find comfort and a little contentment in this chapter of his life. I am very grateful that the team in Perry Manor have the resources, competence, and most importantly the positive mindset to giving those with the most challenging illnesses the best of care in a warm, caring, and kind environment.
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Review from C O (Mother of Resident) published on 18 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was the hardest decision of my life to hand over the care of my mother but Perry Manor has made that transfer as smooth and pain-free as possible. Perry Manor has exceeded our expectations.
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Review from Lois H (Daughter of Resident) published on 13 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home, really clean and tidy. Staff are wonderful, really helpful and very clear with the information they provided. Dad was treated like a human and the staff really showed care and attention when dealing with him.
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Review from Graham M (Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have come to Perry Manor as they offer specialist nursing care for my personal needs. This does mean being a little further away from my family, but I have felt welcomed into the home and really happy with the care I receive. I was previously quite poorly, but they nursed me back to good health. The
staff are very supportive and will do anything for you.
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Review from Mark B (Resident) published on 2 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perry Manor has provided me with structured and nursing care, enabling me to have a quality of life again. We all have our individual barriers on many levels for me these have been professionally and lovingly approached and managed by the care received here. I will always be grateful for this opportunity
to 'turn a new page'
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Review from Jenny W (Daughter of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Perry Manor care home enough. They have made my mother so welcome. The staff are very patient and kind. At last, I know my mother is safe.
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Review from B T (Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my time very beneficial and comfortable. The staff here have been most helpful and willing to cater to individual needs or preferences.
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Review from Jacqui T (Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home caters for all types of care needs with expertise and empathy. The staff are well trained and work exceedingly hard. All are of a pleasant demeanour and put your dignity first. The facilities are great and there is always something to keep you occupied. The entertainment staff are all
very talented. On the whole, I wouldn't hesitate in recommending this wonderful home to anyone.
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Review from K W (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's move into residential care was unexpected and distressing for everyone. From the very beginning, the staff at Perry Manor did everything they could to help us through the move and make things as welcoming for mum as possible. Covid-19 makes the situation very difficult but even if we have limited
time with Mum, I am that the staff are working hard to keep her safe and comfortable.
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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Perry Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.927 for Perry Manor is calculated as follows: ( (422 Excellents x 5) + (4 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 439 Ratings = 4.927
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Perry Manor is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (121)

Meet the Team (1)

Katherine

Katherine Matthews

Job Title: Home Manager Joined: 2016

I’m a qualified Registered Mental Health Nurse, and prior to joining Perry Manor in 2016, I was Deputy Hospital Director of a 63-bed psychiatric hospital in Bristol. I originally joined Care UK in 2006 and worked in its mental health division. The idea of returning to work for the organisation was attractive because I believed in its core values, and respected its ‘care first, business second’ approach.


Since joining the Perry Manor team, I’ve been making positive changes for both the residents and my colleagues. I was thrilled when we received an ‘outstanding’ rating from the Care Quality Commission at our inspection in late 2018. We were the first home in Worcester to achieve this quality rating.


I’ve also been honoured to have won a couple of recent awards for my work. In 2019 I won silver in the British Journal of Nursing Awards and in the same year I won the award for Best Dementia Care Manager at the National Dementia Care Awards.


I’m incredibly proud of the fantastic home we’ve created for older people in Worcester – none of which would have been possible without the commitment and passion of the team at Perry Manor. When you work in a care home you realise that it is organic, there will never be a finished product. It continues to grow, change and develop. Looking ahead, we will continue to strive to deliver the best care to every resident, keeping up-to-date with the latest practice and working with residents and their families to make Perry Manor a home from home for all of our residents.

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