Perry Manor

Charles Hastings Way, Worcester WR5 1ET
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9.9 174 Reviews
  • Perry Manor, Worcester
Perry Manor care home provides round-the-clock residential, dementia and nursing care for older people.

The purpose-built care home has its own cinema, café and hair and beauty salon – creating a lively community atmosphere where your loved one can spend the day doing whatever they wish.

From the physical design of the care home through to the care delivered by a highly trained team, and even the delicious food served, everything about Perry Manor will support your loved one to continue living a fulfilling and enjoyable life.

The lifestyle team organises a range of group and one-to-one activities, outings and regular entertainment, all designed around residents' hobbies, likes and preferences.

Perry Manor is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high quality, person-centred care to residents at the end of their life.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1459
  • Self-Funded Residential Dementia Care: from £1549
  • Self-Funded Nursing Care: from £1699
  • Self-Funded Nursing Dementia Care: from £1789
  • RESPITE Self-Funded Residential Care: from £1459
  • RESPITE Self-Funded Residential Dementia Care: from £1549
  • RESPITE Self-Funded Nursing Care: from £1699
  • RESPITE Self-Funded Nursing Dementia Care: from £1789

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Perry Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Katherine Matthews (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (82)
  • Single Rooms with ensuite Wet Room (82)

Parking

  • On site

Total of 174, showing 121-140
9.9

Perry Manor has a Review Score of 9.9 (9.923) out of 10, based on 35 reviews in the last 2 years. Over all time Perry Manor has 174 reviews.

Overall Experience

  • 158
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

A lovely home and the staff couldn't be more helpful.

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Overall Experience  Overall Experience 5.0 out of 5

I wouldn't hesitate to recommend Perry Manor to anyone. In fact, I already have! My husband was very ill when he was admitted and he received the most excellent 24-hour care. The nurses were always very happy and couldn't do enough to make him comfortable. The home is beautifully furnished. Everywhere
is spotlessly clean and the whole atmosphere is happy, light and airy. There are two beautiful gardens for the residents to enjoy and entertainment is provided for them on most days. Everyone I have spoken to were extremely happy there.

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Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with how well my mum and dad have settled into Perry Manor. The staff are all lovely, any concerns are dealt with straight away, and there is a lovely homely feel in the care home. Both my parents seem happy and contented here and are treated with dignity and respect and as individuals
with individual needs. Thank you!

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Overall Experience  Overall Experience 5.0 out of 5

Both of our parents have been cared for in the most excellent of care. Every single member of staff goes that extra mile for their residents.
It is so comforting to know that your relatives are being looked after top such a high standard in every aspect of care.

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Overall Experience  Overall Experience 5.0 out of 5

Mum went to Perry Manor for a few weeks recovery after a hospital admission with a view to it probably being a long term stay. Unfortunately she had picked up a chest infection, was readmitted to hospital a few days later and sadly she passed away so her stay in Perry Manor was short.


However, my

experience was that everyone we met at Perry Manor was warm, caring, and professional. The staff, at all levels, seemed to enjoy their work and get on well with each other. Everyone went about their tasks but had time to smile and say hello to each other, to residents and to visitors.


I cannot fault Perry Manor in anyway. I have some experience, this was the third relative I had to find a care home for and Perry Manor is by far the best I have seen and not just in Worcester. I know it's expensive; but high fees don't always give high quality - they do here. I highly recommend you check them out.


Thank you all - you were lovely.

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Overall Experience  Overall Experience 5.0 out of 5

Both of my parents were diagnosed with dementia in 2016 and were moved into the care home during the December. From the day of arrival, the staff at Perry Manor have made them feel welcome. The level of care given is excellent and communication with myself regarding any issues or updates on my parent's
health has been consistent. There have been massive improvements in the day to day management of the home during my parents stay and I applaud the home manager for the passion and commitment to improvement.

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Overall Experience  Overall Experience 5.0 out of 5

Even though dad was only in Perry Manor for 2 weeks respite, he was treated as one of the family from day 1. The staff were always friendly and welcoming and treated dad with care and respect. All areas were kept scrupulously clean, Dad always had a clean change of clothes and the food smelled excellent.
We
would not hesitate to use Perry Manor again.

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has just returned home from spending two weeks respite at Perry Manor. She was made very welcome by all the staff who involved her in the extensive activity programme which is organised for all residents. The care assessment and administration were very easy. It was noticeable how all
the staff really enjoy being there and this was reflected in the fun atmosphere.

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Overall Experience  Overall Experience 5.0 out of 5

Staff are great, kind and patient, including the chef. The rooms are clean and tidy. If I say it myself they all go out of their way to make everyone happy and relaxed.

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Overall Experience  Overall Experience 5.0 out of 5

Very moving Remembrance Day celebration on the Saturday afternoon. The staff managed to involve residents from all the floors i.e dementia sufferers/able/medical care. Excellent buffet tea followed.

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Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care from Perry Manor care home staff and they gave her a very good quality of life in her last few months.

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Overall Experience  Overall Experience 5.0 out of 5

My parent was very nervous when she first came to Perry Manor and the staff gently encouraged her to trust them and that she could use her 'call button' for anything and nothing would be too much trouble.
With gentle coaxing, she eventually classed a few of the carers as her friends and this enabled
her to live her last weeks peacefully.

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Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Perry Manor for almost three years. The staff became his extended family, always treating him with consideration, respect and dignity, getting to know Dad and myself and truly caring for us both until the end of his life.
Perry Manor will always hold a special place in my heart.

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Overall Experience  Overall Experience 5.0 out of 5

My husband was well cared for in luxurious surroundings by cheerful, caring staff.
All the residents appeared to be content and had a relaxed and friendly relationship with staff.
The food and facilities are excellent with many activities on offer.
I was greeted on my visits with smiles from all
staff and they showed concern for how I was feeling.
I wholeheartedly recommend this home.

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Overall Experience  Overall Experience 5.0 out of 5

Dad was in respite for two weeks, he was very well looked after. Nothing was too much trouble for the staff and the food was excellent. His room was very comfortable and nicely decorated. We would have no hesitation in using Perry Manor again should the need arise.

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Overall Experience  Overall Experience 5.0 out of 5

My father died on 20th May. Perry Manor had been his home since March. During his short time there the staff brought him back to life. He started to talk again feed himself again and even progress from a wheelchair to a walker and then to walk a little on his own. Every single member of staff treated
him with the utmost dignity at all times but more than that they treated him with love. They took time each day to talk to him and to help him Facetime with me. My father loved to be shaved every day and to be dressed in a shirt and jumper and they did their best to make sure that happened even on the day. I was arriving from America and he was heavily sedated, they told him I was coming and that he was having a shave so, he would be neat and tidy ready to see me. Where else would you get that care? These people are amazing they truly love what they do, with a passion. I thank them all from the bottom of my heart for loving and caring for my father as I would.

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Overall Experience  Overall Experience 5.0 out of 5

The care and attention of our resident were of an extremely high standard. He always looked very well presented both in personal hygiene and appearance right up until the day he passed away. Nothing was ever too much trouble when requested by us or our resident. The staff at Perry Manor were very
friendly and professional in their care of our resident and nothing was ever too much trouble no matter what was asked of them. The staff always filled us in on the care and health of our resident and his progress throughout his time at Perry Manor.


After visiting several Care Homes before making our choice this was by far the best we visited even though on this occasion we arrived unannounced.


Perry Manor compared to other Care Homes we visited seemed able to maintain a pleasant atmosphere and any unpleasant smells that obviously occurred were dealt with promptly and effectively.

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Overall Experience  Overall Experience 5.0 out of 5

Friendly greeting. Helpful.
Clean surroundings. Staff appeared caring towards residents. Lovely bedroom with views of trees.
Ability to help myself to tea.
Residents appear content.
No odour of urine like some nursing homes.

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Overall Experience  Overall Experience 5.0 out of 5

Having suffered a stroke in October 2016 my life altered dramatically, but thanks to the effort of the Perry Manor staff they have given me the hope and reason to carry on.

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Overall Experience  Overall Experience 5.0 out of 5

Very happy, excellent home, marvellous food and very pleasing staff.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Perry Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Perry Manor is calculated as follows: ( (398 Excellents x 5) + (4 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 415 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Perry Manor is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2018

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (114)

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Meet the Team (1)

Katherine

Katherine Matthews

Job Title: Home Manager

Joined: 2016

I’m a qualified Registered Mental Health Nurse, and prior to joining Perry Manor in 2016, I was Deputy Hospital Director of a 63-bed psychiatric hospital in Bristol. I originally joined Care UK in 2006 and worked in its mental health division. The idea of returning to work for the organisation was attractive because I believed in its core values, and respected its ‘care first, business second’ approach.


Since joining the Perry Manor team, I’ve been making positive changes for both the residents and my colleagues. I was thrilled when we received an ‘outstanding’ rating from the Care Quality Commission at our inspection in late 2018. We were the first home in Worcester to achieve this quality rating.


I’ve also been honoured to have won a couple of recent awards for my work. In 2019 I won silver in the British Journal of Nursing Awards and in the same year I won the award for Best Dementia Care Manager at the National Dementia Care Awards.


I’m incredibly proud of the fantastic home we’ve created for older people in Worcester – none of which would have been possible without the commitment and passion of the team at Perry Manor. When you work in a care home you realise that it is organic, there will never be a finished product. It continues to grow, change and develop. Looking ahead, we will continue to strive to deliver the best care to every resident, keeping up-to-date with the latest practice and working with residents and their families to make Perry Manor a home from home for all of our residents.

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