Wonderful welcome and continued care and support from every team memberL L(Daughter of Resident/Service User)
Wonderful welcome and continued care and support from every team memberL L(Daughter of Resident/Service User)
Perry Manor care home provides round-the-clock residential, dementia and nursing care for older people.
The purpose-built care home has its own cinema, café and hair and beauty salon – creating a lively community atmosphere where your loved one can spend the day doing whatever they wish.
From the physical design of the care home through to the care delivered by a highly trained team, and even the delicious food served, everything about Perry...
Perry Manor care home provides round-the-clock residential, dementia and nursing care for older people.
The purpose-built care home has its own cinema, café and hair and beauty salon – creating a lively community atmosphere where your loved one can spend the day doing whatever they wish.
From the physical design of the care home through to the care delivered by a highly trained team, and even the delicious food served, everything about Perry Manor will support your loved one to continue living a fulfilling and enjoyable life.
The lifestyle team organises a range of group and one-to-one activities, outings and regular entertainment, all designed around residents' hobbies, likes and preferences.
Perry Manor is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high quality, person-centred care to residents at the end of their life.
Contact Perry Manor to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Perry Manor for full pricing details and T&Cs.
Perry Manor has a Review Score of 10 (9.987) out of 10, based on 39 reviews in the last 2 years.
Over all time Perry Manor has 199 reviews.
Dad is generally happy here. The staff are nice and are good to him. They have good relationships as a result. Food is good and social facilities are really pleasant.
Mobile reception is very poor which does create a problem with contacting Dad and him trying to deal with his personal affairs....
Dad is generally happy here. The staff are nice and are good to him. They have good relationships as a result. Food is good and social facilities are really pleasant.
Mobile reception is very poor which does create a problem with contacting Dad and him trying to deal with his personal affairs. Wifi is difficult to access.
We appreciate you taking the time to leave such a lovely review about Perry Manor. It is good to hear your comments about the staff – good relationships between residents and staff are important to us. We have recently had a WiFi booster installed which has improved the mobile phone signal throughout the home.
I am a resident of 4 1/2 years at Perry Manor. It is now my home, I hope til I die. I am very happy with all my carers and the management is very good. The nurses are OK. I thought I had come here for respite but I was made such a fuss of, I soon settled in. I am not too happy with agency staff,...
I am a resident of 4 1/2 years at Perry Manor. It is now my home, I hope til I die. I am very happy with all my carers and the management is very good. The nurses are OK. I thought I had come here for respite but I was made such a fuss of, I soon settled in. I am not too happy with agency staff, some can't speak English. The Internet is very bad, analogue phones are just as bad.
It’s lovely to hear that you have soon settled in at Perry Manor and that you are very happy with all your carers. We have now had WiFi booster installed which will improve access to the internet. We are sorry to hear your thoughts on agency staff. Care UK aim to use minimal agency staff and we are recruiting and interviewing new permanent nurses and carers to reduce this.
I am very happy with the standard of care my dad receives in the home, the staff, food and personal care are all fantastic and Dad is looked after very well by the nursing staff when it is needed. My only problem is the signal for mobile phones is very poor in my dad's room and we struggle to call...
I am very happy with the standard of care my dad receives in the home, the staff, food and personal care are all fantastic and Dad is looked after very well by the nursing staff when it is needed. My only problem is the signal for mobile phones is very poor in my dad's room and we struggle to call him at times, the coffee machine is often broken but the cakes/treats on offer are fabulous.
Thank you very much for your review. We are delighted that you rate personal care, support and activities as excellent. The issue with the signal for mobiles has now been addressed as we have had WiFi boosters installed and the coffee machine is now fixed.
Good communication between staff, residents and family members.
Good communication between staff, residents and family members.
I visit my ex-neighbour most weeks. He always appears happy and chats about what he has been involved with in the week. He is always clean and tidy.
I visit my ex-neighbour most weeks. He always appears happy and chats about what he has been involved with in the week. He is always clean and tidy.
Pleasant to visit resident. Cheerful staff and very helpful.
Pleasant to visit resident. Cheerful staff and very helpful.
All the staff are helpful, polite and all work hard for all the residents who live here. I recommend this place, Perry Manor, to everyone. The people who work here really look after their residents and you can leave your mother etc and know they are being looked after in a safe place and are well...
All the staff are helpful, polite and all work hard for all the residents who live here. I recommend this place, Perry Manor, to everyone. The people who work here really look after their residents and you can leave your mother etc and know they are being looked after in a safe place and are well looked after and are happy.
The staff are always pleasant and helpful. Nothing is too much trouble, the facilities are very good.
The staff are always pleasant and helpful. Nothing is too much trouble, the facilities are very good.
My husband moved into Perry Manor after spending 4 months in the hospital after a stroke, he has settled in well. The nurses and carers have been extremely careful in managing his needs and have done this in a kind and compassionate manner. He is treated with great respect, in fact, the whole ethos...
My husband moved into Perry Manor after spending 4 months in the hospital after a stroke, he has settled in well. The nurses and carers have been extremely careful in managing his needs and have done this in a kind and compassionate manner. He is treated with great respect, in fact, the whole ethos of Perry Manor is respectful ensuring dignity and consideration. It is a lively and friendly environment. Visitors and family are really well treated too.
Perry Manor have worked very hard to get to know Mum. I have watched as she has grown in confidence with support/care provided which is very often above/beyond. This collectively comes...
Mum enjoys going to lunch/dinner with her new resident friends and spending quality time with family and friends drinking frothy coffee/cake and we all wonder what lovely cake is being made every day. We've all got s little bigger but hey it's Christmas!! Well done Perry Manor.
My parents have recently moved to Perry Manor and all staff have ensured that they settle in well. Whilst my Dad's room is on the nursing floor and Mum on residential, the staff do their utmost to ensure that they spend quality time together throughout the day. My parents are welcomed on both...
My parents have recently moved to Perry Manor and all staff have ensured that they settle in well. Whilst my Dad's room is on the nursing floor and Mum on residential, the staff do their utmost to ensure that they spend quality time together throughout the day. My parents are welcomed on both floors by catering staff for meals and the food is excellent with plenty of choice. All the staff make my parents feel at home and visitors are made very welcome.
B) Very poor ambience in the dining room (Cromwell) - staff flying around all the time cf...
3) Residents not getting resident-led service/poor communication between staff at times.
We appreciate you taking time to provide feedback on Perry Manor and are delighted to see your positive score on our activities and facilities. The home manager has recently been supporting a sister home for a couple of days a week but she is now back at Perry Manor full time. During that period we...
We appreciate you taking time to provide feedback on Perry Manor and are delighted to see your positive score on our activities and facilities. The home manager has recently been supporting a sister home for a couple of days a week but she is now back at Perry Manor full time. During that period we did increase the number of unit managers to provide additional management support. We acknowledge your issues regarding our catering - sadly we recently lost our head chef. We have now appointed a new chef who will work with residents to develop new menu choices. Our dining rooms do get busy and in Cromwell, we have appointed a new hostess to improve the dining experience. We are surprised to learn about your comments regarding communication. At Perry Manor communication is a key focus and we would expect that any concerns could be addressed in the variety of meetings such as the monthly community meeting, residents' “Perry Manor Voices” meeting and the monthly relatives meeting. The manager is extremely approachable and encourages relatives to come to her with any concerns - her office in the heart of the home and her door is always open.
My friend is a resident is very happy and contented in Perry Manor. The meals seem very good and the staff are very kind, thoughtful and understanding. Sometimes I feel they are too busy as my friend has had to wait quite a long time, sometimes several hours for a personal need to be taken care of....
My friend is a resident is very happy and contented in Perry Manor. The meals seem very good and the staff are very kind, thoughtful and understanding. Sometimes I feel they are too busy as my friend has had to wait quite a long time, sometimes several hours for a personal need to be taken care of. This may be due to staff shortages or just a lot to be done at that particular time.
Overall, I'm very happy with the care my father receives. The only possible complaint is staffing but I realise that this is a problem in all homes and the staff you have are wonderful. The best thing about my dad staying here is that when I bring him home after a day out my father and I breathe a...
Overall, I'm very happy with the care my father receives. The only possible complaint is staffing but I realise that this is a problem in all homes and the staff you have are wonderful. The best thing about my dad staying here is that when I bring him home after a day out my father and I breathe a sigh of relief that he is back safe and home.
I am a visitor who visits my friend. The care is outstanding, the staff outstanding and the setting is wonderful. It is wonderful to come to stay and visit. I would recommend this place to anyone. I talk about Perry Manor to all I know for their kindness and care.
I am a visitor who visits my friend. The care is outstanding, the staff outstanding and the setting is wonderful. It is wonderful to come to stay and visit. I would recommend this place to anyone. I talk about Perry Manor to all I know for their kindness and care.
From the start of my residence, I have felt safe, comfortable and well cared for. The place is clean and well maintained. Any complaints are dealt with promptly. I can choose to enjoy privacy in my room or mingle with others in the lounges and during communal events which are regularly held here....
From the start of my residence, I have felt safe, comfortable and well cared for. The place is clean and well maintained. Any complaints are dealt with promptly. I can choose to enjoy privacy in my room or mingle with others in the lounges and during communal events which are regularly held here. We have varied menus of reasonable high standard and alternatives are offered also. The staff are so considerate, caring and often go to the extreme. This is my home.
I am also impressed by the range of activities on offer.
I am also impressed by the range of activities on offer.
Both my parents have been cared for in Perry Manor. I have been visiting Perry Manor for three and a half years or more. The staff have always been very good.
Both my parents have been cared for in Perry Manor. I have been visiting Perry Manor for three and a half years or more. The staff have always been very good.
Excellent level of care. Both parents have dementia. Initially, they shared a bedroom and sitting room on the first floor. One is now on the ground floor because the other showed signs of aggression. It's great that they have been kept in the same home. The care on the ground floor is not tailored...
Unfortunate that Care UK tried to increase fees by 6% more than inflation.
I am extremely happy that my mum is a resident. I feel that she matters to all staff and that her needs are being met in all areas. Plus, I think we, her family, are given great consideration.
I am extremely happy that my mum is a resident. I feel that she matters to all staff and that her needs are being met in all areas. Plus, I think we, her family, are given great consideration.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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I’m a qualified Registered Mental Health Nurse, and prior to joining Perry Manor in 2016, I was Deputy Hospital Director of a 63-bed psychiatric...
I’m a qualified Registered Mental Health Nurse, and prior to joining Perry Manor in 2016, I was Deputy Hospital Director of a 63-bed psychiatric hospital in Bristol. I originally joined Care UK in 2006 and worked in its mental health division. The idea of returning to work for the organisation was attractive because I believed in its core values, and respected its ‘care first, business second’ approach.
Since joining the Perry Manor team, I’ve been making positive changes for both the residents and my colleagues. I was thrilled when we received an ‘outstanding’ rating from the Care Quality Commission at our inspection in late 2018. We were the first home in Worcester to achieve this quality rating.
I’ve also been honoured to have won a couple of recent awards for my work. In 2019 I won silver in the British Journal of Nursing Awards and in the same year I won the award for Best Dementia Care Manager at the National Dementia Care Awards.
I’m incredibly proud of the fantastic home we’ve created for older people in Worcester – none of which would have been possible without the commitment and passion of the team at Perry Manor. When you work in a care home you realise that it is organic, there will never be a finished product. It continues to grow, change and develop. Looking ahead, we will continue to strive to deliver the best care to every resident, keeping up-to-date with the latest practice and working with residents and their families to make Perry Manor a home from home for all of our residents.
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