Perry Manor

Charles Hastings Way, Worcester WR5 1ET
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9.9 174 Reviews
  • Perry Manor, Worcester
Perry Manor care home provides round-the-clock residential, dementia and nursing care for older people.

The purpose-built care home has its own cinema, café and hair and beauty salon – creating a lively community atmosphere where your loved one can spend the day doing whatever they wish.

From the physical design of the care home through to the care delivered by a highly trained team, and even the delicious food served, everything about Perry Manor will support your loved one to continue living a fulfilling and enjoyable life.

The lifestyle team organises a range of group and one-to-one activities, outings and regular entertainment, all designed around residents' hobbies, likes and preferences.

Perry Manor is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high quality, person-centred care to residents at the end of their life.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1459
  • Self-Funded Residential Dementia Care: from £1549
  • Self-Funded Nursing Care: from £1699
  • Self-Funded Nursing Dementia Care: from £1789
  • RESPITE Self-Funded Residential Care: from £1459
  • RESPITE Self-Funded Residential Dementia Care: from £1549
  • RESPITE Self-Funded Nursing Care: from £1699
  • RESPITE Self-Funded Nursing Dementia Care: from £1789

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Perry Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Katherine Matthews (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (82)
  • Single Rooms with ensuite Wet Room (82)

Parking

  • On site

Total of 174, showing 141-160
9.9

Perry Manor has a Review Score of 9.9 (9.923) out of 10, based on 35 reviews in the last 2 years. Over all time Perry Manor has 174 reviews.

Overall Experience

  • 158
  • 14
  • 2
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Date Published

174
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16
35
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Overall Experience  Overall Experience 5.0 out of 5

A wonderful, positive experience.
My mother in law came for respite care and did not want to leave.
Everyone has been so kind and supportive in helping her to settle.
A couple of times she hasn't been well and she has received the best care.
She says the food is delicious, she is eating really well
and she is thoroughly enjoying the great range of activities.
She is like a different person since coming here and has a new lease of life.
We have the peace of mind of knowing she has the best care.
We took her back to her flat recently to collect some things and she couldn't wait to get back here as she feels this is home.

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Overall Experience  Overall Experience 5.0 out of 5

Moving a parent into residential care is a difficult decision to make and quite stressful for both of you. However, Perry Manor and the staff who work there have made this really easy for
us. From our first visit, we knew this was the right place for Dad.


My sister and I have the utmost confidence

he will be looked after like a family member by the staff. It really does feel like an extension of our own homes when we visit and nothing is too much trouble for the team when Dad needs help or just some caring company.

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Overall Experience  Overall Experience 4.0 out of 5

Perry Manor has been a lovely, comfortable and very welcoming place.
Very caring for our relative.

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Overall Experience  Overall Experience 5.0 out of 5

Very nice treatment of my father. Lovely staff and he is well looked after.

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Overall Experience  Overall Experience 5.0 out of 5

I came in with a broken arm requiring full-time care for a month and have found the experience pleasant and reassuring. Attention by the carers has been faultless and given with goodwill and smiling, good humour. Meals have been excellent and no request has been ignored. Coffee and tea are offered during
the day and the coffee bar is always welcoming to residents and visitors.

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Overall Experience  Overall Experience 5.0 out of 5

I'm quite happy here. I've settled down well and everyone is very friendly.

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Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother arrived at Perry Manor I was most impressed with the friendliness of all the staff. My mother was made to feel at home, as much as possible. Since then my mother has settled and is contented. The level of care is extremely high. Nothing is too much trouble. I can't emphasise
this highly enough. As a family, we are always made to feel welcome and important.

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Overall Experience  Overall Experience 5.0 out of 5

Perry Manor looks after the residents very well all our needs are catered for.

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Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, helpful and professional in their care. Minor problems were dealt with in a friendly and professional manner.

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Overall Experience  Overall Experience 4.0 out of 5

Made my mother very welcome. Excellent activities for all to enjoy.
Very pleasant staff.
Food and refreshments good.
Visitors welcome.


Only one issue is car parking. It's so difficult for visitors - which is really bad - so does not encourage friends to visit.

Reply from Samantha Debenham, Marketing Support Administrator at Perry Manor

We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. We recognise that parking is an issue at Perry Manor and we are working to find a solution. The home manager will keep all residents and relatives updated on progress. We thank you again for your feedback and for taking the time to share your views.

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Overall Experience  Overall Experience 4.0 out of 5

The home made a wonderful effort to care and entertain all the residents up to and over Christmas. All the staff made the residents feel special and were welcoming to all us visitors.
The "party" was wonderful with the staff putting on the entertainment - very funny.
A lovely touch was the individual
Christmas presents for each resident.
Car parking continues to be a problem though.

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Overall Experience  Overall Experience 5.0 out of 5

Admission process explained full, assessment in hospital was thorough and comprehensive. On admission, the staff were kind and were aware of our needs. Appropriate encouragement was given to join in the activity programme.

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Overall Experience  Overall Experience 5.0 out of 5

My family and I found the service and attention given to my late wife to be superlative in every way. We found all the staff we had contact with kind and considerate in every way.

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Overall Experience  Overall Experience 5.0 out of 5

My father was only resident for a short while and he was quite unwell but he was treated with the utmost kindness, care and dignity. The care staff were just lovely and always available. Rooms new, clean and extremely comfortable.

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Overall Experience  Overall Experience 4.0 out of 5

The design of the home is very good, being purpose built. The garden areas are well kept and pleasing to look at. The staff are very attentive, friendly, helpful and caring. The activities (morning and afternoon) are varied and organised and include outings in a mini-bus. Nurses administer medicines
promptly at the correct time and in a caring way. The food and drinks are varied and delicious, even including cakes/biscuits to have with tea/coffee or cold drinks. Even the cafe is much appreciated by residents and visitors at no cost. The staff find time to talk to the residents compared to some other homes I have visited.

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Overall Experience  Overall Experience 5.0 out of 5

I think 'Perry Manor' is really good. I really enjoy living here and I really like the food.

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Overall Experience  Overall Experience 5.0 out of 5

My Grandad lived at 'Perry Manor' for 2 years, in which time I found the staff very attentive and compassionate - nothing was too much trouble for them. As my Grandad's health deteriorated, the staff adapted their care skills to his needs. The staff were always respectful of his wishes and protected
his dignity at all times. When my Grandfather finally passed away in early July, again the staff were compassionate and respected my Grandad's wishes. Staff came to Grandad's funeral which showed testament to their dedication to their work.

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Overall Experience  Overall Experience 5.0 out of 5

What an amazing place - cannot fault it. I would be very happy to end my days living here. My excellent remarks are all true! If I won a £ million I would sell my house and move in here.

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Overall Experience  Overall Experience 5.0 out of 5

Very kind and helpful. Well fed, restful.

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Overall Experience  Overall Experience 5.0 out of 5

So far as I can see My husband is being cared for extremely well. The staff are busy so cannot come immediately when asked for but it is very obvious that others patients need more care than my husband so he has to wait. I am pleased that when he took a tumble the matter was kept in proportion and was
not treated as a disaster. These things happen. There has been a muddle in administration as our address was copied down incorrectly so that post was going astray. I should have written the address down myself rather than leave it to a member of staff. I doubt whether my husband can cope with activities.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Perry Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Perry Manor is calculated as follows: ( (398 Excellents x 5) + (4 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 415 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Perry Manor is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2018

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (114)

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Meet the Team (1)

Katherine

Katherine Matthews

Job Title: Home Manager

Joined: 2016

I’m a qualified Registered Mental Health Nurse, and prior to joining Perry Manor in 2016, I was Deputy Hospital Director of a 63-bed psychiatric hospital in Bristol. I originally joined Care UK in 2006 and worked in its mental health division. The idea of returning to work for the organisation was attractive because I believed in its core values, and respected its ‘care first, business second’ approach.


Since joining the Perry Manor team, I’ve been making positive changes for both the residents and my colleagues. I was thrilled when we received an ‘outstanding’ rating from the Care Quality Commission at our inspection in late 2018. We were the first home in Worcester to achieve this quality rating.


I’ve also been honoured to have won a couple of recent awards for my work. In 2019 I won silver in the British Journal of Nursing Awards and in the same year I won the award for Best Dementia Care Manager at the National Dementia Care Awards.


I’m incredibly proud of the fantastic home we’ve created for older people in Worcester – none of which would have been possible without the commitment and passion of the team at Perry Manor. When you work in a care home you realise that it is organic, there will never be a finished product. It continues to grow, change and develop. Looking ahead, we will continue to strive to deliver the best care to every resident, keeping up-to-date with the latest practice and working with residents and their families to make Perry Manor a home from home for all of our residents.

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