Perry Manor

Charles Hastings Way, Worcester WR5 1ET
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9.9 174 Reviews
  • Perry Manor, Worcester
Perry Manor care home provides round-the-clock residential, dementia and nursing care for older people.

The purpose-built care home has its own cinema, café and hair and beauty salon – creating a lively community atmosphere where your loved one can spend the day doing whatever they wish.

From the physical design of the care home through to the care delivered by a highly trained team, and even the delicious food served, everything about Perry Manor will support your loved one to continue living a fulfilling and enjoyable life.

The lifestyle team organises a range of group and one-to-one activities, outings and regular entertainment, all designed around residents' hobbies, likes and preferences.

Perry Manor is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high quality, person-centred care to residents at the end of their life.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1459
  • Self-Funded Residential Dementia Care: from £1549
  • Self-Funded Nursing Care: from £1699
  • Self-Funded Nursing Dementia Care: from £1789
  • RESPITE Self-Funded Residential Care: from £1459
  • RESPITE Self-Funded Residential Dementia Care: from £1549
  • RESPITE Self-Funded Nursing Care: from £1699
  • RESPITE Self-Funded Nursing Dementia Care: from £1789

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Perry Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Katherine Matthews (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (82)
  • Single Rooms with ensuite Wet Room (82)

Parking

  • On site

Total of 174, showing 101-120
9.9

Perry Manor has a Review Score of 9.9 (9.923) out of 10, based on 35 reviews in the last 2 years. Over all time Perry Manor has 174 reviews.

Overall Experience

  • 158
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Date Published

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Overall Experience  Overall Experience 4.0 out of 5

Pleasant to visit resident. Cheerful staff and very helpful.

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Overall Experience  Overall Experience 5.0 out of 5

All the staff are helpful, polite and all work hard for all the residents who live here. I recommend this place, Perry Manor, to everyone. The people who work here really look after their residents and you can leave your mother etc and know they are being looked after in a safe place and are well looked
after and are happy.

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Overall Experience  Overall Experience 4.0 out of 5

The staff are always pleasant and helpful. Nothing is too much trouble, the facilities are very good.

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Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Perry Manor after spending 4 months in the hospital after a stroke, he has settled in well. The nurses and carers have been extremely careful in managing his needs and have done this in a kind and compassionate manner. He is treated with great respect, in fact, the whole ethos
of Perry Manor is respectful ensuring dignity and consideration. It is a lively and friendly environment. Visitors and family are really well treated too.

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Overall Experience  Overall Experience 5.0 out of 5

Mum arrived in Perry Manor after a fantastic welcome service provided by admissions after a long hospital stay.
Perry Manor have worked very hard to get to know Mum. I have watched as she has grown in confidence with support/care provided which is very often above/beyond. This collectively comes from
receptionists/nurses/cleaners/housekeeping and senior staff who all work very hard to bring a professional/friendly service which mum now calls home.
Mum suffers from anxiety as she no longer walks and feels frustrated not being able to get to one place or another the way she used to. All staff recognize this, are patient/kind/reassuring especially when family are not around which is extremely comforting.
Mum enjoys going to lunch/dinner with her new resident friends and spending quality time with family and friends drinking frothy coffee/cake and we all wonder what lovely cake is being made every day. We've all got s little bigger but hey it's Christmas!! Well done Perry Manor.

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Overall Experience  Overall Experience 5.0 out of 5

My parents have recently moved to Perry Manor and all staff have ensured that they settle in well. Whilst my Dad's room is on the nursing floor and Mum on residential, the staff do their utmost to ensure that they spend quality time together throughout the day. My parents are welcomed on both floors
by catering staff for meals and the food is excellent with plenty of choice. All the staff make my parents feel at home and visitors are made very welcome.

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Overall Experience  Overall Experience 3.0 out of 5

1) Lack of full-time Manager
2) Complete review of catering and dining room service required.
A) Poor food choices/very poor presentation of meals/staff helping themselves to finger food during service.
B) Very poor ambience in the dining room (Cromwell) - staff flying around all the time cf New
Street Station.
3) Residents not getting resident-led service/poor communication between staff at times.

Reply from Amy Wilson, AD at Perry Manor

We appreciate you taking time to provide feedback on Perry Manor and are delighted to see your positive score on our activities and facilities. The home manager has recently been supporting a sister home for a couple of days a week but she is now back at Perry Manor full time. During that period we did increase the number of unit managers to provide additional management support. We acknowledge your issues regarding our catering - sadly we recently lost our head chef. We have now appointed a new chef who will work with residents to develop new menu choices. Our dining rooms do get busy and in Cromwell, we have appointed a new hostess to improve the dining experience. We are surprised to learn about your comments regarding communication. At Perry Manor communication is a key focus and we would expect that any concerns could be addressed in the variety of meetings such as the monthly community meeting, residents' “Perry Manor Voices” meeting and the monthly relatives meeting. The manager is extremely approachable and encourages relatives to come to her with any concerns - her office in the heart of the home and her door is always open.

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Overall Experience  Overall Experience 4.0 out of 5

My friend is a resident is very happy and contented in Perry Manor. The meals seem very good and the staff are very kind, thoughtful and understanding. Sometimes I feel they are too busy as my friend has had to wait quite a long time, sometimes several hours for a personal need to be taken care of.
This may be due to staff shortages or just a lot to be done at that particular time.

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Overall Experience  Overall Experience 5.0 out of 5

Overall, I'm very happy with the care my father receives. The only possible complaint is staffing but I realise that this is a problem in all homes and the staff you have are wonderful. The best thing about my dad staying here is that when I bring him home after a day out my father and I breathe a sigh
of relief that he is back safe and home.

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Overall Experience  Overall Experience 5.0 out of 5

I am a visitor who visits my friend. The care is outstanding, the staff outstanding and the setting is wonderful. It is wonderful to come to stay and visit. I would recommend this place to anyone. I talk about Perry Manor to all I know for their kindness and care.

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Overall Experience  Overall Experience 4.0 out of 5

From the start of my residence, I have felt safe, comfortable and well cared for. The place is clean and well maintained. Any complaints are dealt with promptly. I can choose to enjoy privacy in my room or mingle with others in the lounges and during communal events which are regularly held here. We
have varied menus of reasonable high standard and alternatives are offered also. The staff are so considerate, caring and often go to the extreme. This is my home.

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Overall Experience  Overall Experience 5.0 out of 5

Mum is really happy at Perry Manor. I am pleased that the staff seem to stay in post for a long time providing continuity of care.
I am also impressed by the range of activities on offer.

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Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been cared for in Perry Manor. I have been visiting Perry Manor for three and a half years or more. The staff have always been very good.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care. Both parents have dementia. Initially, they shared a bedroom and sitting room on the first floor. One is now on the ground floor because the other showed signs of aggression. It's great that they have been kept in the same home. The care on the ground floor is not tailored to
dementia so it feels less good.
Unfortunate that Care UK tried to increase fees by 6% more than inflation.

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Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy that my mum is a resident. I feel that she matters to all staff and that her needs are being met in all areas. Plus, I think we, her family, are given great consideration.

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Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and helpful. All residents are happy and well cared for.

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Overall Experience  Overall Experience 5.0 out of 5

Facilities are very modern, good layout, very bright and airy. Rooms are a good size and again are bright and airy. Kept clean and fresh. Staff are very friendly, helpful and caring, both to residents and relatives.


Great choice of food, all freshly cooked. Also, any requests are catered for.


I

am happy my father's needs are catered for. Care is excellent.

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Overall Experience  Overall Experience 5.0 out of 5

We are delighted with all aspects of the home. Everyone is very caring and respectful of my father and any queries or problems are always dealt with immediately.

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Overall Experience  Overall Experience 5.0 out of 5

Gives my father the best care available. Something I and my siblings are unable to provide. It is just like home, staff friendly and treat all the residents like friends.

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Overall Experience  Overall Experience 5.0 out of 5

Very impressive home indeed!


Very polite and attentive staff, in a clean and safe environment. The resident is happy with the quality and quantity of food, especially with the sweets options!

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Perry Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Perry Manor is calculated as follows: ( (398 Excellents x 5) + (4 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 415 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Perry Manor is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2018

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (114)

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Meet the Team (1)

Katherine

Katherine Matthews

Job Title: Home Manager

Joined: 2016

I’m a qualified Registered Mental Health Nurse, and prior to joining Perry Manor in 2016, I was Deputy Hospital Director of a 63-bed psychiatric hospital in Bristol. I originally joined Care UK in 2006 and worked in its mental health division. The idea of returning to work for the organisation was attractive because I believed in its core values, and respected its ‘care first, business second’ approach.


Since joining the Perry Manor team, I’ve been making positive changes for both the residents and my colleagues. I was thrilled when we received an ‘outstanding’ rating from the Care Quality Commission at our inspection in late 2018. We were the first home in Worcester to achieve this quality rating.


I’ve also been honoured to have won a couple of recent awards for my work. In 2019 I won silver in the British Journal of Nursing Awards and in the same year I won the award for Best Dementia Care Manager at the National Dementia Care Awards.


I’m incredibly proud of the fantastic home we’ve created for older people in Worcester – none of which would have been possible without the commitment and passion of the team at Perry Manor. When you work in a care home you realise that it is organic, there will never be a finished product. It continues to grow, change and develop. Looking ahead, we will continue to strive to deliver the best care to every resident, keeping up-to-date with the latest practice and working with residents and their families to make Perry Manor a home from home for all of our residents.

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