Priors House

Old Milverton Lane, Blackdown, Leamington Spa CV32 6RW
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9.8 152 Reviews
  • Priors House, Leamington Spa
The team of skilled professionals at Priors House care home delivers quality residential, nursing and dementia care, as well as short-term respite care, in modern surroundings.

Priors House offers dedicated areas for activities, such as painting, reading or simply chatting with friends and family. Residents can also enjoy a cinema room, a café and even a hair and beauty salon so residents can indulge in some pampering.

The lifestyle team takes the time to get to know each resident so they can provide a tailored activities programme, complete with group and one-to-one activities, to suit their preferences. These are based around residents' interests and hobbies to ensure every day is fulfilling.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

Priors House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Priors House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1787
  • Self-Funded Residential Dementia Care: from £1882
  • Self-Funded Nursing Care: from £2052
  • RESPITE Self-Funded Residential Care: from £1997
  • RESPITE Self-Funded Residential Dementia Care: from £2092
  • RESPITE Self-Funded Nursing Care: from £2262

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Priors House for full pricing details and T&Cs.

Contact Priors House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Priors House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Francine Summers (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • On site

Priors House Reviews (152)

9.8

Priors House has a Review Score of 9.8 (9.791) out of 10, based on 37 reviews in the last 2 years.
Over all time Priors House has 152 reviews.

Overall Experience
  • 142
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Date Published
  • 152
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  • 37
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Reviewer Connection to Priors House
  • 52
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  • 5
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  • 1
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Total of 152, showing 61-80
Review from L G (Friend of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were really apprehensive about the idea of a care home, but one team member was so helpful and supportive and went out of her way to make the transition and process worry-free. The staff have been amazing and everyone there is so kind.
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Review from Kyle I (Grandson of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care from the staff is second to none. You can really see they work with compassion and respect towards my grandma. She's happier than I've ever seen her and it's all down to the amazing staff and facilities.
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Review from Chris C (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been really well looked after during the 2 years she has been at Priors House. Her room is always clean and tidy and she has a lovely view over the fields. Even though she still can dress herself, her clothes are laundered regularly and she always looks clean and smart. There is a daily programme
of events which she likes to join in with and she particularly likes scrabble, dominoes and countdown, and still shows a competitive streak. She loves her food and really enjoys going into the Dining Room where she says the food is 1st class. On occasions when she hasn't been feeling too good, the staff will bring the food to her, and it is never any problem. She also loves being able to walk and sit in the beautiful garden when the weather allows.
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Review from Lola D (Daughter-in-law of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved into Priors House in March 2020, what a great decision since she has blossomed under their care. It was a difficult time for us as lockdown happened as soon as she moved in but we were kept informed and sent photos of her progress, then the visiting room opened and we could see
her safely and to see her smile was brilliant. The staff are so caring and happy and the amount of time they spend on activities keeping them engaged and active. I cannot praise all the staff enough and it will be great to meet them all when allowed.
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Review from Angela M (Goddaughter of Resident) published on 26 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Priors House have been amazing from my initial contact with them to the care of my godmother and even the kindness shown since her passing. They took the stress away from the process and allowed me to focus on my godmother and her wellbeing. My godmother was very insistent on going to Priors
House and now I know why. Thank you to all involved in her care.
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Review from C D (Nephew of Resident) published on 18 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak too highly about the quality of care that my aunt was given during her two and half years at Priors House. She had a comfortable and spotlessly clean room and enjoyed the food very much. She was involved in lots of activities and taken out on trips - all things she could not do while
she lived alone at home. Her whole quality of life improved massively. All the staff were most friendly, caring and professional at all times, creating a lovely warm and welcoming atmosphere in the home for both the residents and their families and friends. Above all, she was given friendship, support and lots of love. I could not have asked for more!
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Review from Liz (Daughter of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother died in October 2020 after 6 years at Priors House. She had been happy there and felt the staff, whilst treating her with respect, had become her real friends. She was very frail physically and very deaf and so could not join in to her own satisfaction with the many activities put on for residents.
The staff understood this and gave her plenty of companionships to offset the loss of social activity. Until her last year, when the cataract limited her reading, she enjoyed books and the mobile library delivered 20 large print books every month. She needed a lot of help with washing and dressing, and in her last 2 years, needed hoisting to stand up and be moved to the commode. The staff did all of this carefully and with loving patience. I thoroughly recommend Priors House with gratitude for all they did for my mother and to support me.
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Review from Bev M (Daughter of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had to recently move my mum and step-father from another care home into Priors House due to funding issues, they are now settling in nicely in their new surroundings. I have to say that the management and staff of Priors House were exceptionally helpful throughout the move, which was not easy
due to Covid restrictions. I look forward to being able to visit the home in the not too distant future.
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Review from Jackie B (Wife of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had been a resident for eleven weeks at this stage. He had three dementias and the worsening of his condition was evident for all to see. I was kept informed at regular intervals and we discussed his care often. The staff were extremely attentive and caring. I was called at home to say they
were really worried about him. Next day they cooperated completely in enabling me to have him home for end of life care. I am a nurse and wanted to do this for him. We had four precious days together at home.
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Review from David S (Son of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum recently passed away, having spent the last 14 months at Priors House. It was awful seeing her suffering from vascular dementia but we were extremely happy with the quality of care that she received. They even put up with the mischievous side of her character which meant that she tried to escape'
in her early days. The lock codes had to be changed. However, the staff were so attentive and looked after her every need. My sister and I felt very guilty arranging for her to go into a care home. Nevertheless, once we witnessed the way in which they looked after her, we knew we had made the right decision. I cannot thank the staff enough for the fact that they treated her with respect and dignity and they did their level best to ensure there was contact between us, even once the lockdown had started. Priors House was recommended to us by a number of my friends and it was easy to see why.
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Review from Linda L (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was in the dementia unit at Priors House for 14 months and I cannot fault the care she received throughout. The staff dedication was faultless and I always came away feeling that she was in the safest possible hands. She adored the staff who displayed endless patience with all the residents.
Although Mum wasn't able to participate in many of the activities there was a lot on offer from an enthusiastic entertainments team. As a family, we can't thank Priors enough for the care Mum received which was fantastic.
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Review from J C (Daughter of Resident) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are wonderful and treat everyone with dignity and respect. It couldn't be better.
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Review from J C (Son-in-law of Resident) published on 3 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not expect better. Everything is brilliant.
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Review from Philip S (Son of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have entered my mum into Priors House. All I can say from the 1st time I contacted them they have been courteous, informative snd professional. All the staff seem friendly and caring. The facilities are like a 4-star hotel.
One member of staff, in particular, was fantastic, knowledgable and caring.
She made the whole process of entering my mum into the home straight forward and painless. Thank you.
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Review from L H (Wife of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so lovely and each resident is spoken to with respect. If you need anything it is given to you straight away. The cafe part is brilliant, it gives residents a change of scenery.
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Review from Kate K (Daughter of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent the last few weeks of her life at Priors House. The whole staff team are fantastic and provide a very high standard of care - they looked after Mum with dignity and respect and were cheery and positive in their interactions. She felt safe and as a family, we felt reassured that her every
need was being met. The facilities there are first-class - the buildings and grounds are well-appointed and well kept. The food is varied and nourishing - they make meals on request in addition to the menus which was so welcome when Mum didn't feel able to eat a full meal. Mum enjoyed the countryside setting and was lucky enough to have a room over-looking the garden and the fields beyond - the views of the nearby horses really cheered her up and kept her company. As a family, it was so useful to have no restrictions on visiting times, to be able to eat in the dining room together and to be treated ourselves with such care and compassion by the staff. I would highly recommend Priors House.
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Review from Trevor J (Husband of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home built within the last 5-6years is conveniently situated on the edge of open countryside with nice views from one side. The residents are on two floors. The rooms and corridors airy and well decorated and furnished. This home has a cinema, 2/3 libraries, hot drinks and restaurant facilities.
The food being excellent. I cannot speak too highly about the care and kindness shown to my wife by all staff (particularly) the nursing duo during her relatively short stay. The home is well managed throughout and the staff respond to this leadership in every way.
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Review from Liz J (Daughter of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident early December 2019 after being in a local hospital for a short time. She had advanced ovarian cancer and was given weeks to live. Her palliative care and support was beyond excellent. The staff were caring, friendly, encouraging and went above and beyond to make her last
weeks special and she always felt loved. She had nothing but praise for them and their personal touch and positive attitude. Her room, the dining areas, cafe, garden and lovely countryside views were all pleasant and well maintained. I highly recommend Priors House.
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Review from M C (Friend of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my friend entered your care home three and a half years ago, the care levels have remained unchanged in that period. The care is of the highest standard at Priors House and I could not imagine any other home in the country exceeding those experienced at Priors House.
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Review from S J (Respite Resident) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every one of the resident staff was very professional, caring, willing, helpful and cheerful. Some of the agency staff were not so good and even quite poor. The chef was always willing to provide an alternative to the current menu.
(Very slight criticism - toilet paper! Could have softer/quilted).
I
was very happy and well cared for in respite after a new hip and would return in the future if needed to.
Reply from Samantha Debenham, Personal Assistant at Priors HouseThanks ever so much for such an excellent review of Priors House, in particular, your comments about our team. At Priors House we have worked incredibly hard to achieve full staffing, but at times need to use agency staff. The agency staff we use are consistent and from the same agencies ensuring continuity. We continue to recruit and interview and encourage staff to move on in their careers after a positive employment with Care UK and Priors House.
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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Priors House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for Priors House is calculated as follows: ( (357 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 422 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priors House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (125)

Meet the Team (1)

Francine

Francine Summers

Job Title: Home Manager

I managed care homes before I joined Care UK and was even an area manager, overseeing a number of homes. I’ve also worked as a ‘turnaround manager’ – helping care homes to gain regulatory compliance – so I’ve lots of experience in care homes.


There’s a lot to do when you’re a home manager, but the best bit is having a coffee with the residents and chatting with them. When I can I also join in with activities because it’s wonderful seeing residents enjoying themselves – after all, that’s why we do what we do. I love seeing happy residents living fulfilling lives in our warm and friendly home.

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